Jessica was great. The entire help support desk at Buildium is wonderful! Can't express enough how much I love this website!

Jessica has such an upbeat and positive personality that it actually made my day a little brighter! Her systems knowledge and professionalism is beyond what any company could hope to have in their tech support staff.

So patient and kind with me! Very informative and didn't rush me! Helped me with each step and made sure I understood. Thank you

Great

Jessica was very knowledgeable and helpful. She simply rocks!

The clarity and simplicity to help guide me while explaining the many facets of the system was Very helpful!

Thank you Jessica!

Jessica gave me all the time i needed to help me choose Buildium for my property management needs. Some creative ideas came out during the long conversation that helped me firm up my choice of Buildium over other products. Thank you for a good first impression with your company.

Jessica is fantastic. She stayed on the phone with me for over an hour until we had worked out my issue. She is very knowledgeable and helpful and I am very appreciative of her help.

very considerate, helpful, and most of all very patient

Thank you it was very helpful!!

Jessica was very friendly and informative. She did an excellent job of addressing my questions.

The tech was very helpful, knowledgeable with your product and held my hand in walking me through the program to help me solve my issues. She is a very strong team player. Thanks for the help.

Brilliant!! Jessica took the time (over the weekend) to respond to my emails regarding the issues we experienced with owner statements. She even followed up first thing Monday morning to confirm all my questions were answered. Her answers were clear and concise and I can tell she has a true understanding not just how Buildium can work best for our company's needs but also how their system works in the real world of property management. THANK YOU, Jessica!!

Every issue I had for my M-1099 submission was answered quickly and with ease.

omg couldn't have received better help. Simply amazing! Thanks

very, very patient. very clear, concise and Patient.....

Very helpful. Troubleshooter and didn't hang up until I had all of the answers I needed.

Thank you Tora for being so patient with helping me fix my mistakes and with all my questions. It's nice working with someone who has such a great attitude and is willing to make sure I really understand.

Tora did an amazing job correcting an error that I made. I had two tennants in the wrong units, and she was able to walk me through all the accounting and lease info changes seamlessly. There is no way I could have pulled it off without her help. She deserves a raise! Thanks again for providing amazing customer support.

Tora is extremely helpful. She is quick, knows what to do with my problems and gave me clear instruction, guide me step by step about how to enter my data. Excellent helper!

Answered all my questions thoroughly. Nice working with you!!

We were new to Buildium in December 2012 and had a hard time reconciling for that month. We had called many times over the following 3 months and spoke to many people there about it and even sent our bank statement to both Jessica and Jeana. The only advice we were given was to keep comparing our bank statement to the transactions in the real world which was getting us no where, but Tora is the only one who I feel went above and beyond by really looking deeper into our problem. She realized that we were negative $150 and so she looked at every transaction that was $150, and found what the issue was (had to do with a security deposit) in really no time at all. She is extremely knowlegeble, friendly, and patient and I'm so glad that she answered when I called this time.

Very understandable on what I was having trouble with.

Tora, You were fantastic. Thank you for your patience and understanding while guiding me through the Owner Held Security Deposits. It is an area (and a work around) in Builidum that I continue to struggle with even though I have called on this before and read the Help Article #111219 regarding Owner Held Security Deposits. Thanks also for showing me a better way to check the General Ledger when I need it and also for the helpful hint on the Search bar. You were so very helpful, and again PATIENT, you made my day! Matt

You totally Wow's me. Your whole company freak'n rocks with service and you just seem fun to work with. I guess I need to make a bean town trip and meet you all.

Very Helpful and gave me a simple solution to a problem. I tried it and it worked.

Tora is excellent! she is very friendly , quick respond and she knows the system very well.

Thanks for all your help.

You were absolutely wonderful. This was about the third call I made on this issue and YOU finally lead me to the right fix. Thank you so much. Buildium will definitely be highly recommended.

Handled everything I needed completed!

GREAT. Very helpful and was proactive.

Very helpful and honest in his explanation and answers to my questions.

Justin was extremely helpful!!! Taught me the system and a some really helpful hints.

WOW!! Justin was a great help with the understanding of your product. I give Justin two thumbs up way to go. Thanks again for your help.

Justin was very knowledgeable and not only answered my questions, but anticipated them as well. His answers were easy to understand and he didn't confuse me. He explained things in a way that was understandable and I never felt rushed.

Justin, You were able to answer my questions in a concise and clear manner. You were also both professional and patient while I took notes. Even though one question led to another, you were a WOW to the end.

Hi Grace, Thanks for all your help.

Grace was all over it. Friendly and able to answer my questions. Thank you!

Quick , friendly and helpful even though it is a stressful time due to it being 1099 time. Thank You

She was great at understanding my issue and resolving it quickly. Thank you so much!

Very helpful, pleasant

Thanks Grace!

Grace was a pleasure to speak to and very helpful. Thank you. Jim

So nice, so efficient, so helpful-- always. Thanks Grace!

Grace was able to quickly and easily navigate through my company files and identify what we needed to fix to move forward with the new tenant. Thanks!

You did Awesome !!!

You Rock! Thank you! You are a very patient person =)

G re at job

Wow

Why don't you move to New Mexico and come work for me?

She knew exactly what I was asking. Walked me through every step to correct the issue I was having. She was very knowledgeable of the system. Thanks!

I appreciated the patience shown to me as I struggle to learn this program! All of questions were answered, and so I felt this was a successful call. Thank you!

Nice work G! I'm sure we'll speak again. Cheers, Nate

I was really wowed. The response time was really fast and the answers to my questions were explicit. It was a pretty radical experience.

Excellent! Helped me unwind what I had done wrong step by step!

Quick resolution

Great job explaining the owners statement

Thanks for your help.

You were awesome. You were a great listener and explained how to fix my problem in detail. Thank you.

Grace was very knowledgeable and guided us through the questions with professionalism and courtesy. Thanks so much for helping us through!

Grace, you make it all seem to simple. Thank you, Thank you.

Very professional and helpful.

Thanks Grace for getting my online rent payment resolved in your final hour on New Years Eve!

Audio quality of phone was cutting out a little. Great service from you though. Thanks!!

Grace was very helpful. I appreciate her assistance. My issues are user related and not understanding how things work. Buildium help desk personnel never make me feel like an idiot. I really appreciate that. Thank you Grace and Buildium.

Grace was wonderful.

I could do it with you! Everyone at Buildium is amazing, knowledgable and very patient. Thank you!!!

Grace was very helpful and resolved my issue very quickly. She also helped explain a few steps in the accounting process that I was unfamiliar with.

Thanks for your help

Grace when above and beyond to guide me through my question and gave me guidance on how to proceed with setting up my account.

No matter what I asked it was always answered like I was not stupid but just learning. That makes People eager to learn and not feel defeated..

Grace was Great! It took most of the day to have my issue resolved, which was with TransUnion, but results were achieved.

Grace was very patient and very informative. She was able to answer my questions and was very quick to get the issue resolved.

Very helpful. Thank you so much!

thanks!

Thanks Grace for your help today! You guys rock on customer service!

Grace is superb. She is friendly and down to earth. She listens well, makes sure she understands what you are saying and assures you that it can be done. Then she shows you how to do it and makes you feel good about it. Just a natural trainer and real people person.

The rep was super helpful, listened carefully without interrupting my long explanations to my problems, and took the time to figure out how to make it work. In addition, she was simply so nice! It was a pleasure speaking to her!

Thanks!!!! Very Helpful! Glad to have a positive person on the other end of the phone.

Very courteous and answered the question quickly . Very knowledgable

FAST, FAST , FAST. Thank you

Called back fast, knew answer to my questions, not located in India. Rare in phone support today!!!

I am a new Buildium Property Manager user and I know some of the questions a new user would want answered must be tedious and boring to the Help Support Desk because they probably hear the same questions day in and day out. But kudos to Grace, she made me feel totally appreciated and not stupid after all.

Grace was very knowledgeable about what she was talking to me about. You feel the smile in voice. That she wasn't just pretending. She seemed to be anxious to help me resolve my issue. Very Pleasant. Also even though it is a little corny I like the information giving while waiting. It does get to be a little much. Maybe you can change it up with a little trivia questions mixed in with personal info. Does make the waiting go by quicker and puts you in a better mood when you do get connected. Keep up the good work Grace and Buildium team.

You were very thorough and made sure I understood the problem I called about was resolved . I was well pleased and confident of my issue. Kudos Thank you.

Grace was very helpful and did a FANTASTIC job :)

I love when someone walks you through the problem and shows you how to fix it so you can do it yourself in the future.

We spoke a few times today and each time Grace was patient and so helpful with me.

All of my questions were answered in a professional, timely,efficient, and effective manner.

Grace was excellent. She helped me import the files that we needed. Great Job, I was really beginning to get frustrated and cancel the service, but she was extremely helpful

ALL of the customer service people are extremely helpful. I pretty much call on a daily basis. They are beyond helpful!

wonderful, helpful, lot of good ideas and explanations. took time to really breakdown the answers to my questions!!!!!

Thank you for your help today! Thanks for be so patient and knowledgeable. I was able to get all the information and help I needed with the one phone call.

I was really impressed that Chris took the time to really hear me out and understand what I was struggling with and finding different ways to help find a solution.

Very patient and great attitude. Explained program well.

Answered all of my questions.

Chris was extremely knowledgable with the software and was able to answer all my questions

always helpful

CHRIS WAS GREAT.. AND VERY CURTIOUS.

great customer service above and beyond

Chris really knew what he was doing with this (what I thought was) difficult transaction. He walked me through it and explained as he went...very helpful! Thanks Chris! Excellent job!

Great help. Thank you.

Chris was extremely helpful and explained my questions is detail my problem was solved.. Karen Quirk

Awesome customer service!! Thank you

Chris went to great lengths to make every effort to solve my dilemma. He was extremely helpful and supportive. Thank you!

exceptional in assisting me with my issues..

Very smart

Today I called in for help and that is exactly what I received. Thank you for the expert instructions!

Chris was very knowledgeable and resolved the issue

as always,, very helpful

Thanks

As usual Chris is very helpful ...

Chris was very helpful and kind. He answered all of my questions and gave great suggestions for the future. I will not hesitate to call back in the future!

You really exceeded our expectations, we will recomend you and your program very highly

Chris is very polite and friendly. He delivered great customer service. Plus, he fixed my issue. Keep it up Chris!

Very friendly, very helpful, very direct, very fast

Great Job Chris. Thank you!

Chris was extremely helpful in identifying my accounting problem!!

ALWAYS SO HELPFUL

Chris you did a great job helping me with a tenant insufficient funding which turned out to be a mistake they made setting up auto pay. I couldn't have figured that our with out you. Thank you

Very knowledgeable

Answered all of my questions, including ones I didn't know I had, and the the one I forgot!

Solved my problem with least possible time. New what he was doing.

great job

Chris You were so much help in helping me Reconcile my Security account back to 2014 with my major mess ups!! Your knowledge of Buildium is so valuable to us!! Thank you for being so patient with me!

Very friendly and knowledgeable .

Thank you for your prompt answer.

very friendly, and left me feeling hopeful.

I am always very satisfied with the answers to all of my questions. You were exempt and very curteous.

Very helpful and quickly started on how and where to find the problem.

Very patient and helpful. I learned how to set up my chart of accounts.

Very fast and efficient!

Thanks

Service is great and gave me several options to help with my data transfer. I was able to get a live person right away.

Our help session was very productive. Chris cut to the chase and gave me the step by step instructions, following along with me to be sure it was correct. Thank you.

Chris was very patient with me.

Great service thank you!

Thank you very much! Very easy and clear explanation how to use your website if i have billing issues.

Good Job Explaining the e-pay, EFT Process. Thanks for the help, Buildium Rocks!!! Art

he helped me until we figured it out and was vey polite

Chris was great! Thorough explanation of the issue. Very helpful.

HEY CHRIS, YOU SMACKED EACH QUESTION I HAD TODAY! THANKS,

Thanks for your help Chris - As always, you guys are great!

Chris was extremely helpful, patient, knowledgeable and friendly.

Hello, Yes you wowed me with your knowledge and ability to help me get the program up and running with very little time and effort.

You got me results very quickly and e-mailed me the info I needed immediately. Thanks A Bunch!

Very personable, very helpful, pleasure to do business with.

GREAT JOB THANK YOU

Excellent, little to no hold time, perfectly explained answers.

Chris was very helpful! He was patient and guided me through the website very well. I am fairly new at using Buildium and had a lot of questions and he handled it great! WOW!

Chris seems to have a terrific understanding of not only the software, but also of accounting!! He is completely awesome.

Patient, full of knowledge, friendly and kind

Thanks Chris for the quick and precise information.

Outstanding! I had submitted a support ticket the evening before and received a response saying the matter had been referred to level 2 support. However, the issue involved a VERY HIGH maintenance owner so I called Buildium support in the morning to see if the matter could be resolved sooner rather than later. Chris was great! After checking things on his end, he called Forte, got an answer and emailed me the resolution all within an half hour!!! Awesome way to start the weekend. Thanks.

I had three different type of question: Technical, Accounting, and Leases. and he help me fix everything I need help with!! Thank you!!

Chris was so patient with me. I don't have experience in accounting, he explained the why of each entry/step needed to fix my mistake. Chris was certain I understood the reason we were taking the steps we were before he would move to the next step. His instructions, and teaching, were crystal-clear. I wish I could dial him directly every time I need help navigating Buildium. Give him a raise!

great explanation and quick response

Great Job Chris! My only concern was that I was on hold for a bit over twelve minutes, but I know that is not your fault. That aside, my total experience was just fine. Thanks

Chris did an excellent job helping me with a long-standing problem - from 2013! And instead of saying the only possible way to correct this problem is you will have to unreconcile all the bank statements from that month up to present!, he kept looking for other possible solutions until we found one! He was very patient, upbeat, and courteous this morning. Again - Buildium did not disappoint! Thanks so much!

Chris was Awesome. He answered all my concerns and questions in a professional manner.

Mine was a complicated problem. Chris, you stuck with it and got it solved quickly. The Owner is checking her account and will send us a refund check. You deserve a WOW PLUS on this one, Chris!

Chris was Great he was so patient and informative!

I am satisfied with the follow up and urgency put to my request. It was noted that the rep understood the importance and they executed flawlessly.

Chris was very helpful in assisting me. I'm a first time user on Buildium. His instruction was easy to follow.

Prompt and clear answers, walked me through the process. Thanks!

Chris Wowed me he took his time and helped me through our mess. He didn't rush me and explained everything to me. I love that about Buildium the customer service is awesome!!! Thank You Chris!!!

Chris was great today! More than patient as I had phone calls and customers right after I called him. Helped me with the problem at hand and even though Buildium could no longer correct the error since it was too long ago...he knew right where to direct me and the phone number! Always a pleasant experience to talk to the professionals at Buildium and Chris is certainly one of them!

Right on time with the requested information. Gave me great directions how to solve my problem and responded immediately!

Very helpful and patient. Was very pleased with the service provided and I got every question answered that I needed.

Chris helped me with a situation where I wasn't using the right field to upload a Lease Agreement. He let me know the difference between the property button and the lease button and who would see that document. He was extremely helpful and explained it very well. It was nice to actually talk to someone so quickly to find out how to use the program.

Chris was professional, friendly, and walked me through how to solve my problem in a matter of minutes. Exactly the service I needed during a stressful time at work. I'm very impressed with the high level of customer service I received. Thanks Chris!

Chris knew exactly how to help me without me even having to go into too much detail about the question I had. He walked me through the steps and showed me exactly what I needed to do. I had my problem figured out in minutes and was able to make all necessary corrections right away.

Great

Quickly answered my questions, Plus went the extra step and confirmed the information it was given. Additionally directed me to the appropriate information on your site about privacy. Excellent support. Thank you

I needed help with some anomalies on my balance sheet. Your associate not only fixed several problems but helped me understand how to handle such transactions in the future. He really went above and beyond my expectations.

Chris helped me figure out how to increase the limit of deposits very quickly and efficiently.

Yes you did WOW me... Thanks for helping me out with that issue. Great to know you are there when I need help.

always helpful

Chris was empathetic to issues presented and made great effort to try and resolve or move to the next level of discussion. Appreciated his comments and the manner in which the phone call was handled. Although the issues were not resolved, it was the first time dealing with Buildium that I actually felt I was being listened to and my comments and concerns were not shelved as Solved when they were not. Appreciate it!

Thanks, Chris. I feel like you guys are going to be very sick of hearing from me but this initial entry is daunting and I want to make sure everything is perfect as this an opportunity for a clean slate after working in a software that did not serve me well for 5 years. I'm really looking forward to working in Buildium and the support is awesome. With Quickbooks, the support team is in India and the phone always cuts out. They don't understand this industry either:)

My questions were answered directly and quickly.

Chris did great, thank you!...answered my question on point....Buildium always has friendly and polite customer service representatives.

THANK YOU SO MUCH FOR YORU HELP

Incredibly patient, easy to follow, very thorough and eager to help me. Offered some pointers/reports to use. Thank you!!!!!!!!

Chris was FANTASTIC.....he walked me through the steps to fix my errors and explained what I needed to do in the future and showed me where to find the information in the help section. He was patient and didn't rush the explanation!

You were very helpful....I wait for your reply.

Very helpful and upbeat!

I was definitely wowed ! Chris worked with me to fix the problem I was having with my payment. He never left me and had the greatest attitude throughout MY frustrations. GREAT JOB CHRIS!

Wow is right! I cant thank you enough for all your awesome help. I especially like the ebook on accounting that you recommended. I'm learning so much from it and things are starting to make sense. Thanks again and hope you have a great day.

Very good

You did a great job. I called before about this problem and they didn't explain or break it down like you did. Thank You so much.

Chris was excellent in addressing my many questions and walking me through my choices of template options. Thanks!

Very helpful

Found the problem before he called, and when I added more information to the situation he immediately went and found the problem. Quick and resourceful customer service, couldn't be more pleased.

Went above and beyond to find a solution to a technical glitch

Very knowledgeable, patiently listened and helped.

Aly was fantastic and helped me through every step of my dilemma and I totally understood what I was doing once I hung up. Thank you.

I was completely in the dark as to how to delete a tenant and also to retrieve some information that I thought I had lost. I was led very thoroughly and with much patience through the process. Thank you..

GREAT HELP AS ALWAYS

Aly was terrific, she answered my questions and walked me through the process. Thanks. But...I will have more questions but I feel good that I will get help, excellent help.

I'd spent quite a bit of time trying to figure out my dilemma but my problem was solved in no time by the team member!

I made a major blunder sending EFT to the wrong place. Aly talked me off the ledge! She was calm, knew exactly what to do. In about 3 minutes the problem was solved! THANK YOU! The Buildium support team rocks!

Aly was awesome and very patient with this newby... I had quite a few questions from all over the board and she answer all professionally and competently... Aly is a true asset for your company. I hope I get her again next time I call in! Thank you again

So helpful! Thank you!

i was in the middle of my first applicant screening and received all the information on the spot to get the job done!

Your reps are very knowledgeable and patient.

i reached a person WoW and they new what they were talking about and pointed me to a solution right away!

Aly, was very helpful and knowledgeable.

Very good explanation in easy to understand terms! Called me back shortly after I left msg.

The best customer support ever. I can't say enough good things about this company and website.

Aly, was very helpful in getting me on the right track to get my books corrected.

As always, great response and easy fix. Thank you.

Thank you so much for your assistance! You were very helpful and patient!

Hi Aly, Thanks for helping me work through the problem my client was having.

Give him a raise!!

Answered my questions so that I understood how to make corrections.

Thanks for your help. Just love your customer service!!!

Aly did a wonderful job of helping me to understand what steps I needed to take to transfer funds between bank accounts. She not only showed me 1 way but actually 2 ways. My conversation with her helped me to pick the best way and along the way I discovered something I was doing wrong. She helped me get back on the right track. I can't say enough good things about this lady! Thank you Aly!

helpful :)

Allie was great! Thank you!

You were great Aly!

Good clear understanding of problem and solved promptly

Aly was extremely helpful. She was patient, professional and answered all of my questions. Her knowledge of accounting and the Buildium product shined through because the questions we were struggling with were very technical. Thank you Aly!

Ally was very friendly and helpful.

Brief and concise instruction.

Aly was very helpful and very patient with me! Yall should keep her around:) Property Manager for Palms West Condominiums .

Helped and answered my questions really quickly and effectively.

I am a new customer and I had A LOT of questions. Aly was a fantastic help! She was kind and helped me understand everything better.

Great customer service. I guess the problem is with my computer. I will contact you again when I get that squared away.

You let me know that the support ticket I entered was still in progress. It showed up as solve which it isn't

Knowledgeable and efficient.

Thanks!

Great as always

Was able to walk me thru the problem I was having, and now I feel I have the knowledge to not make the some mistake next time.

Thanks for your help, as always

quick and easy

Quick and knowledgable

Aly was super helpful and understanding of my lack of knowledge of the software. She move efficiently through the instruction and was just GREAT.

good advise, great job!

Aly was most helpful and patient with me. She took the time to really see me through all the questions I had. Thank you Aly!

Very patient and helpful. Went above and beyond to help me. Thank you!!!!!!!!

Aly was awesome, very helpful and took time to explain things.

She was very courteous and helpful. She didn't make me feel as if she was frustrated with my questions so it gave me a peace of mind and I felt taken care of.

I was very lucky to get Aly again. She is always understanding of my problems and has patience. I was not happy with the change in unit plan costs but am very happy with the support.. Especially Aly..

Very friendly energetic and knowledgeable

She did a Great job handling my questions. Very patient and thorough. Although I need more help in learning the systems which I will watch the videos, Aly took care of what I needed to get done at that moment. Thanks!

thanks you

I had 3 questions that were not easy for me to grasp. Once the tech realized my tech difucency she quickly toned down with utmost respect and was able to quickly help me understand what I thought was complicated and made it simple.

TY Aly for spending the time with me to make sure that the problem we were resolving was right. It makes sense now!

Fast and accurate information. Thank you.

Great, Thanks!

She was very knowledgable of the software and it's limitations. As well as, empathetic to my needs as a user. Great customer service calls for connecting with the customer and their needs; she did just that. Great job.

Aly was a huge help to me! I had no idea why one of my accounts was showing negative and she helped me fix the problem and then took the time to explain why it was doing that so I wouldn't make the same mistake again. Great customer service!

Being new to Buildium, I really appreciate being able to talk to someone when I call. The help portion of the program is great but when you get stuck, its always nice to have someone walk you through the problem step by step. Thanks again.

What can I say . . . . You guys are the best!

Could not have done this without your help! Great job!

Friendly & very helpful Thank you Aly!!!

Glad we went with Buildium. Thanks, Aly!

You did not waste my time. What I wanted was beyond the scope of your program and you knew it and gave me our best options to do what we needed.

thanks for your help again:0

She is amazing!! I was very impressed with her knowledge of the system

Aly is always awesome..

Aly, thank you so much for going well beyond the call of duty. I REALLY appreciate your knowledge and expertise!!!

Helpful, polite, patient, and knowledgeable.

Aly--thank-you for your excellent help with our account set-up issue today. Most helpful, and quick.

Aly was very professional and although she explained that the problem may not be corrected until morning... she made me feel that it was being worked on. Then within a matter of minutes the email was sent and all was taken care of. Thanks Aly Isaac and Buildium Team!

I had input a payment and mistakenly put the year 3000. In one part of the LDM, the payment wasn't why. However in the reporting function, it was not applied because that's part of the program apparently recognize that it was something 1000 years in the future. The representative work through this issue with me finally identify this problem and see how one typo caused this huge issue. I truly appreciate her time in finding this problem with me!

very patient, easy to talk to , well versed in the software platform. Overall a very good experience for me as a user. Thanks.

You were very helpful and knew exactly what I was talking about on each of the several questions I had. This helped me in my start-up operations. You were also very friendly, which, based on previous experience with another property management software company, counts for a lot! Each day I feel more confident that I made the right choice in picking Buildium!

Aly was very patient and helped me dig deep to figure out my issue. I was impressed with her knowledge

She was super nice and understanding of all my kids screaming in the background as I work from home today. It was like talking to a friend, not customer care! Thanks!

Very Very Helpful...

Professional and polite.

I was able to take care of your payment even though my boss is out hiking the Appalachian Trail and incommunicado. Thanks for your help!.

We are new to the builduim community and I have called a couple of times for support. Everyone has been very helpful and patient. Thanks guys!

Today Aly cleared up a general question for me that I've struggled with for as long as I've been at this position! Thanks to her, my life at work has just become that much less complicated. Aly deserves a big fat raise in pay for 'making sense of the nonsense' of accounting!

No red tape here. I tossed a tough question in regards to funding my new epay acct. and you had the answers. She was very nice, courteous and smart. All I gave her was my name and she had everything fast. We used to use rent manager and we are so glad we switched. Rent manager is for rocket scientists not property managers. My new e-pay is super cool too. We use Intuit Payment Network for processing all our EFT and CCs. Not any more. This new system updates and makes tenants life easier. You guys have really made our job easier. Thanks

Very pleasant. Very helpful. Very Very Very!!!

The rep in billing answered my questions, but I think your significant price increase is too much of a jump. I started using Buildium at $15.00 a month and now it is $40.00. Not sure I will keep using.

Best customer service ever! Love this company and their support staff.

Sam was very patient with and helping me move forward with getting my account balances straightened out. She was very knowledgeable and seem to care in helping me resolve my situation. I have more work that needs to be done but we were out of time. I hope to work with her again.

The technical support representative resolved my issue promptly and with courtesy.

Yes, you were extremely helpful. Thank you so much.

Very helpful and patient! Thank you for your assistance.

Helpful service. Thank you!

thanks for your help

Mildred was pleasant, helpful, patient and kind.

Thank you for your help. You knew what I was asking in spite of my inability to articulate my question.

Went out of your way to help me solve the issue.

Mildred was helpful and very patient, super job!!! Thank you

Everything went great!! Mildred was very helpful and walked me through everything step by step!!!

Awesome

very nice, help me a lot about the bill

Great Job.

Arianna, was very professional and knowledgeable. I have been having issues for sometime and worked with a couple other reps to correct my issue, but with no luck. Adrianna was able to quickly and patiently identify the problem and make the necessary corrections. From my standpoint she is a valuable asset to the company, and as a client it gives me a positive reasurrment that if i have any issues with the Buildium software to be worry free; outstanding and reliable help is available. I couldnt be more happy with her customer service. Great experience, Thank you!

Great customer service, I am very appreciative of her efforts. Thanks.

Another word for Arianna is AWESOME! She is very patient and precise in her explanations.

OUTSTANDING SERVICE AND KNOWLEDGE!!!!!!!!

She was fantastic!!! Helped me with every question and resolved every issue.

Though I might have struggled to explain what the problem was, you listened attentively and responded fast and effectively. Thanks a bunch!

Arianna seemed genuinely interested in helping me and was both very friendly and patient - a refreshing pleasure to talk to a support person who was interested in providing support!

Very Patient..

Answered all my questions. Very efficient. Thank you for your help.

All I know is that it was broken... And when I called it magically got fixed. Wahoo. You are awesome.

Wait time was around 5 minutes, not too bad. Arianna was polite and activated my syndication services very quickly. Very satisfied.

Arianna did awesome!! This was my first time calling in because I usually email and she helped me out so much!

very pleasant and informative; helpful and friendly.

thanks for your prompt response and assistance you were great!

Prompt response & very knowledgeable

GREAT.THANKS

great

Very nice and fast answer to my question. I love you guys. Always a huge help. Yes knocked my socks off!!!

Very knowledgable and polite!!!

I always appreciate that I can speak to a live person who is happy to walk me through things!

Great customer service.

Big help - thanks so much. You guys are great!

I called today to make some needed changes to my account. Since my assistant usually takes care of that, I was clueless as to how to get around the site to do what I wanted to do. Arianna walked me through the process and helped me get exactly what I needed. Thank you Arianna!!

You answered my questions perfectly. Thank you!

Great Job buddy.

The tech support is always amazing. Thanks so much

I appreciate you !

Very Helpful and Patient

we are setting up e-pay for all of our Century 21 office's that is owned by our broker and Arianna helped me so much, answered all our concerns and walked me through what we need to do. Thank you so much Arianna, you absolutely WOWED me. Bonnie

Arianna is very friendly and helpful. She really provided excellent customer service. Plus, she resolved my issue. Great work!

Thank you for prompt response

You where direct and to the point that works for a impatient new yorker like me.

Thanks!

thank you great jov

Some of the best help I've had since working with Buildium! Thumbs up!

thanks for your help

Thanks for helping navigate me through a task I had never done before! Appreciated your patience!

We were able to get info needed. Great

Thanks for all the help

Accurate and quick responses to all of my questions.

Arianna was very helpful with all the questions I had. She answered all my questions very thoroughly.

Miss Perrotti was knowledgeable and was able to solve the issue very quickly!

Thank you!

She gave me a quick response to my question and walked me through the process , thank you

Ariana took her time with me...I was confused and overwhelmed. She walked me through the myriad of steps. My key issues were correcting lease payments across properties. Ariana was very thorough...after walking me through some sub-procedures, she showed me that I needed to also correct the bank account, behind the scenes. I didn't feel rushed, and she was also careful to follow me as I skipped among different webpages, so she always knew exactly what I was looking at. Very professional.

Took care of my problem quickly. Very friendly on the phone.

Very knowledgeable, friendly and helpful. A BIG Thanks!!!!

Having Arianna help me create a dual user role was a huge WOW moment. And I can COPY that role? Double WOW.

By taking the extra time to research an answer to my question instead of giving me an answer that I can find via the help link really impressed me and also providing me with information regarding scheduled payments that I was not aware of which in turn I can pass along to other members of my company. All this happened within a matter of 30 minutes. It was a great way to start off my day.

Arianna was very pleasant and patient. I had several questions related to different topics, and she was knowledgeable in all areas. Thanks so much for your help!

Arianna did a wonderful job helping me with my accounting questions. She was very knowledgeable and walked me through the each step to get my issues resolved. Thank you!

Thank you for making the process of changing the bank account smooth!

Arianna quickly understood what I was trying to do--but the best part was that she waited patiently while I entered the fix and ran a report to make sure it did what I needed it to do. As always, Buildium customer support is miles ahead of any other software I use.

Arianna walked me through step by step with the problem I was having. I greatly appreciate the knowledge and expertise I received. Thank you!!!

Friendly, efficient and very knowledgeable Thank you for your help Arianna

Gave me a different solution to my issue

Arianna was very pleasant and very helpful. Problem resolved very quickly.

You were very helpful and help me correct an error I had entered in incorrectly. Thank you for helping me and not making me feel like a dummy. I am learning this system slowly but getting there. Thank you again for your help.

She was very patient with me in trying to figure out how I messed something up within my books and took her time explaining it. She was excellent and her I felt she gave 100% in customer service. Very sweet girl!

Always pleasant and helpful and has patience...

As always, she was a great help in answering my questions.

Thank you for your help and patience.

great job

Thanks Arianna, I believe the problem has been handled. Thank you for your patience with me.

Perfect Service!!! Very Helpful.

Perfect, perfect, perfect!

When I call in she is always very good.

Exceptionally patient!!!

Wow!

Arianna, you always do such a great job and have sooooo much patience for my questions! As always, thank you for your much needed help!!!

super helpful & very friendly.

great job

Arianna was able to quickly access my account and give me an answer about a certain transaction. I am impressed by how fast and easy it is to get my problems resolved.

Thank you guys for help

quick and easy and thorough just how we want to do business!

Ariana was kind and efficient she answered all my questions without hesitation she was knowledgeable Thank you!!!

Thanks for the quick response to my accounting questions!

Great!!!

Extremely Helpful and went out of her way to make sure I had good information.

She was fast and friendly!!!!

I called for help on how to apply a certain payment and Arianna was amazing. She knew what I needed and guided me through the process quickly and easily. Wow! Thanks Arianna.

Tech support today awesome. Arianna helped me out today and I am greatful!! Very patient and kind and helpful. Your tech support team always ROCKS!!!

Another great experience with Buildium Customer Support. Great job!!!

Both times I spoke with Arianna this evening she was very knowledgeable and helpful. Her quick responses answered my questions very quickly.

You guys deliver consistently exceptional customer service every time and this time was no exception. Great job.

Big Help! Thanks!

Could not figure out why my tenant could not access the Contact Us button on the portal to send a maintenance request. Arianna could have just shown me how to correct the issue and sent me on my way. Instead she went through all my tenants and checked their portal access as well. She stayed on the line until I was able to correct all the issues. She wanted to ENSURE all was good and it was! Thank you

Arianna was incredibly helpful. She spent 50+ minutes with me on the phone helping me to make some needed entries and adjustments while walking me through the process of closing one trust account and transferring over the balance to the new trust account. She was extremely patient with me and clearly explained what we were doing so I could wrap my mind around certain items I was having problems with. I always appreciate the response and customer service I get from Buildium however Arianna went above and beyond today!

You were very patient and knowledgeable!

I'm very pleased and was definitely wowed! You answered do all of my questions and made sure that I understood before we ended the call. Really appreciate it!

Just so kind, patient and passionate about solving my problems- You should give her a raise!

Making all my technical difficulties go away. As much as I dislike doing computer work and bookkeeping...you've made it so much more tolerable. Friendly and accommodating. You do a fantastic job!

Wow is correct! I was amazed at how easily she was able to understand and help me solve my confusing accounting problem. Now I'm able to move forward and continue doing business. Thank you so much Arianna!

When I called I got put on hold. When it was my turn I pushed the wrong button on the phone and we got disconnected. Instead of going on to the next call and making me start all over again you called me right back on the phone I called from and got me all squared away. I really appreciated the call back instead of having to start all over again.

Arianna was very helpful and provided all the information I needed. She was also very friendly and upbeat.

Very Pleasant and helpful, Solved my problem in minutes, obviously very familiar with product.

Very professional helped me until I was satisfied with all my problems corrected

Great job. Very patient

Thanks for guiding me through deactivating 5 tenants and removing information from a tenants account. Your were extremely courteous and very professional.

Arianna was soooooo helpful to my husband and I. We were a little confused, maybe more than a little =0), and Arianna took the time to explain and walk us through a couple of processes. Her knowledge was spot on!! Thank you so much, Arianna!!!

I recently was told that what I was trying to do could not work but you fixed it . Thank you so much

WOWOWOWOOWOWOWOWOWWWWEEEEEEEEEEEEE!

She was awesome and very patient.

A thorough knowledge of your product! Very patient with your customers who are "brain dead" early in the morning! Thank you Arianna!

Arianna was so patient and her tone of voice never changed, like some people you know by the change in the their voice when the are done with you. Arianna sounded happy to help me, I had 2 tenants in my office with the same issue and I had Arianna on speaker whited I asked her if she minded and she said no problem we can help them both at the same time. The tenants were speaking with her and she was AWSOME. Great experience!!!!! Thank you From: Helen at White Marlin RV Park

Thank you for your wonderful help!

I spoke to Arianna Perrotti, she was so pleasant, and willing to help me in any areas of Buildium. Every time I asked her a question she always have the answer. I wish I can get her direct line so when I have a problem she can assist me. I am very new to buildium so I need that extra help and she is the one can help me. Every time she keeps asking "Is there anything else I can help you with?" She is very knowledgeable with buildium. Thanks Arianna. Great Job Superstar!! Keep it up.

You were great and just opened the door for me to get this move out done and I am glad there was a live person on the other end of phone.

Very quick to answer my questions. Very nice to talk to as well. Not sure if I was more impressed with the service or the fact that the software did what I wanted it to do with just a simple setting change!

very good

Matt did a great job helping me resolve my issue.

Matt was resourceful and patient. I had several phone lines ringing and he did not mind calling me back when he found the solution to my issue.

I was wowed by the fact that within 30 seconds of my telling the problem, you had my account pulled up, researched the issue and had a solution available! I love the speed :)

great job

Great Job

Great job.

Matt was great!!! very thorough, yet quick ...very helpful. Perfect1

Matt seamlessly walked me through my issue and was very pleasant to work with. It's nice to get someone on the opposite end that doesn't seem bothered to help. Thanks for your kindness and assistance!

Thank you for being so patient with me and listening to the problem you were great and explained how to fix the problem in a short amount of time.

Matt is wonderful and has been wonderful with all questions that I have had. Thank you so much for going above and beyond with finding all the details that I needed.

Matt was VERY helpful! I am new to Buildium and he was patient and answered every question asked. His advise was extremely useful. We have an unusual situation and he thought it through and came up with a work around that made sense and worked well.

Thank you so much for your help!

Great customer service..very understanding..thank you..

Matt knows his stuff. He guided me through the work order process like a pro!!! Many Thanks, really enjoying my Buildium experience

stayed ith me until I had it done thanks

Matt, was polite and answered all my questions and walked me through the whole processor taking the tenant off auto paying he was very easy to listen to and understand.

great assistance thank you

Very knowledgeable about the software, took me straight to the problem, walked me through fixing it and it worked!

you guys are great. thanks Ron

Answered quickly, and ACCURATELY. Saved me tons of time in an urgent situation. THANK YOU!!!!

As always. Professional,Polite and helpful

Matt was great, he was even willing to help after our designated time and into his lunch hour. Thanks again Matt

Very helpful and knowledgeable!

Matt provided instructions for me to attempt to resolve the issue with an application while he contacted support from the credit check company. I received a quick response from him, and his recommendation to speak with the applicant solved the issue right away. I'm glad I don't have to call for assistance often, but even happier that it was such a good interaction.

Thank you so much Matt. I thought my problem was going to be complicated -- you made it easy. You deserve a WOW!

Not only are you knowledgeable about Buildium but you are quite tech suave too!

Matt walked me through everything and explained everything and I completed everything I needed to do.

Matt is great! He's very attentive and patient. He knows the system very well.

Matt was phenomenal. I understand how to transition from one lease to the next without faltering. I also understand how to end a lease. It was great.

Matt Whittaker was very patient and very knowledgeable he was able to trouble shoot all the issues I was having with the tenant on speaker phone trying to get her password changed there is a glitch on Buildium because he tried to have me do it and it did the same to me. Matt was also able to direct me through the input of the security deposit and electrical deposit. Great Job!!!

Had to call back a second time, but very happy with response from both tech people and wait time.

All is good for the moment. I will need more help later.

I have called 3 times today and they are very patient and helpful

Gave me a simple, helpful solution and explained it clearly!

Very Helpful

Thanks !!

Cat was so patient and very helpful. She answered my questions and resolved my multiple issues. When I hung up; the call timer on my cell phone read about 40 minutes. Bless your heart Cat. I was so confused by the website and was just about to give up and go to the old fashion way of accounting- by using a general ledger. Lol Thank you Cat for helping me. It's much appreciated!

He was very knowledgeable on the top of my issue.

I felt like I had random and tricky questions and you answered all of my questions without any trouble!! Thank you so so so much!

Thanks Cat for helping me out (-:! Always getting friendly greetings and excellent customer service!

Great support thank you. Appreciate you finding me a way to help a customer as always superior service

Super friendly, and great interpersonal skills.

Paul dug into the issue, uncovered it quickly. Honestly, Buildium support staff is AWESOME. Carrie

Very helpful

You were patient and kind. I did not feel foolish or rushed. Thanks

Very very helpfull

Thank you!

I forget his name but he was a huge help! I had no idea how to find the Gross income for each of my accounts. He helped me find the right report to run and then sent me additional information about 1099 forms because I told him I was trying to prepare for the end of the year.

I was very pleased and impressed with Paul. He was so patient, knowledgeable, and kind. I am very satisfied. Seemed to go above and beyond! Thank you.

Thank you for your service. Really great having help.

Wonderful

Amazing service! Thank you so much for your time and patience. Doing my 1099s is a breeze now!

Paul was very helpful and calming when I was in a panic over a mistake I had made. I'm very thankful for his expertise, professionalism and friendliness.

Very helpful

Super helpful!

Excellent help! Fast, courteous, and friendly!

Paul helped me build the excel template very quickly, was very pleasant and was eager to make sure to keep things easy for me. Great job!

very helpful and patient and as always, your support team is top notch!!

Called about a weird background check I received and got really fast answers and results from the tech. He took it off my hands and did the research for me so I didn't have to spend more time on it. Thank you!

Great answers great service

Very pleasant. You listened and didn't rush me. And explained what you were doing while you were doing it. Thanks for your help.

THANK YOU PAUL!! You are very helpful and I greatly appreciate your patients. AWESOME Customer Service, I hope to work with Paul in the future. Explained in detail and walked me through the process step by step. Again THANK YOU, THANK YOU. Like I mentioned on the phone I do hope to get this system down and with help like yours - I WILL :)

i got my answer right away.

The tech was patient, professional and courteous and did what was necessary to help me resolve the problem. Great customer service!

Great service

Very calm and knowledgeable!!! Made the process easier for me!

Hey Susan, Thank you so much ....!! you really went the extra mile for me today!! WOW WOW WOW

It was much more than I had expected! I had just one question, as I was so "new" to it...! By walking me through all the processes, and providing the extra time to relate these processes to our situation--it was terrific! There was "zing!" And yes, it did knock my socks off! I am better prepared for our board meeting Monday. Thanks!

This was a difficult task. I could have never figured it out myself. Rachel walked me through it...and she took the time to divide and balance each unit for me. Rachel was very patient and didn't act like she was in a big hurry and didn't have time to help with my problems.

Rachel answered multiple questions with confidence and a fantastic attitude. She made it pleasurable and I appreciated that.

Very Knowlegable..

Very efficient. Explained my issue right away and showed how to eliminate the problem in the future.

Rachel was great. Posting listings for rentals is all new to me and she was very helpful and most importantly patient! I can't say enough about the customer service staff at Buildium. I am pretty close to an every day caller and whomever I speak with has been nothing but awesome!

Rachel was great! So nice to talk to and answered my questions in under 5 minutes.

Very thorough and helpful. No easy answer. Kept trying everything she could.

Rachel was literally the best help I've had so far through Buildium customer care. She was very easy to understand. She had great knowledge on what she was doing and the way she explained things was incredible. Not to mention she walked me step by step in what I needed to do in under 20 min while I thought it would at least take take 45 min to an hour to figure out. I would seriously love to work with Rachel anytime I have a question concerning accounting in Buildium! A +

Rachel was fantastic. She understood my concerns and helped me understand them and work through them at my pace.

Rachel was so helpful and extremely friendly!

Awesome customer service. Completely walked me through a move out that was done incorrectly. Then helped my owner with business issues.

Rachel is the very best! Thank you for always doing such a great job! You are invaluable!! The tip of the top! The cream of the crop! :)

Quick response and a follow up call with an answer.i

Rachel is amazing 100% of the time. So good at explaining and walking the customer through steps.

Rachael was AMAZING! She walked me through what could have been a very difficult Bank Transition and also taught me short cuts that will be very helpful in the future!

Great support!

Rachel solved my problem immediately.

Thank you always a wonderful help!!

very helpful and in a timely manner!

Awesome as usual. Your staff is the greatest

Thanks great response

Completely understood my question and concerns and gave me several viable options

The rep is very friendly and knowledgeable and quick.

Very courteous and understanding of the problem that I presented, and a solution to that problem.

Rachel, you absolutely rocked this one, I never would have found that error. You found it so fast, and then walked me through the solution. Thank you so much

Rachel thanks for all your help! You have been awesome! You take your time and make sure that I understand everything that I need to do. Thanks for being patient and making my job easier!

answered my question!! I give an A+++ :)

Great job

Excellent Customer Service!!

Great experience

my question was answered right away and issues resolved!

Thank you!

Understood the questions and answered quickly.

You rock!!! Thanks for all of your help.

your help is always appreciated.

Very Helpful and understanding..

Rachel did a fantastic job of understanding my ongoing frustration with Forte Funding in setting up ePay. It really makes a difference, which underwriter is reviewing the file. Rachel emailed a contact of hers and followed up as well being the underwriter still decided to ask for information that has never been required and is really none of their business in setting up an ePay account. I have never provided LLC articles before, nor have I been asked for a rent roll to all my properties!!! Thanks for all your help Rachel!

WOW is right. Ms. Rachel lead me right through all the steps and explained what I would see and have to do at each screen. She did so good I might have to call back and ask another question. But, for now I do not have another problem, which is good in my case. Thanks you.

Thanks for your help today, you answered all the questions we had and more!!

She went above and beyond I was very satisfied with my call. Thank you and you guys Rock!

Rachel responded with a complete explanation to my query I really appreciated the help Joel joelst.pete@gmail.com

Yes Rachel was great

above and beyond great! Thx!

Always great service! TEN STARS

Very Patient and knowledgeable.

Rachel is the absolute best! Time and time again, she has helped be out of accounting troubles and made my books correct and flawless! I could not do this without her help - she takes Buildium Customer Care to a whole new level.

Big help thanks

Always a pleasure to speak with your team. Worked out my issues clearly and quickly.

Thank you Rachel for helping me with what looked like an unsolvable accounting problem!!! You were awesome.

Very Patient and helpful. Thanks so much!

Great attitude, very knowledgeable, patient.

Just appreciate the patience and understanding for this beginner... thank you so much

Great customer service as always!

Rachel was cheerful, knowledgeable and efficient in solving my problem. Thank You!

Covered my issues and concerns and got me the answer I needed.

Rachael is upbeat and makes me feel like she actually wants to help. She knows her business and is able to help me quickly and support my own knowledge of Buildium

Answered my question right away. Thank you.

Very friendly, understood my questions, helped guide me to resources.

Rachel was on it! She took care of us right away.

Rachel was very knowledgeable and precise. At the same time she was very friendly, cheerful and energetic, which made my day. Thank you l

Very friendly, helpful and listened to my questions.

Thank you for such great help. You always know exactly how to do everything I need and seem to have an almost physic ability to understand my gibberish questions.

Very knowledgeable and patient. Explained things in a way that even I could understand

Very patient, very helpful, very friendly. Just being able to talk to someone was so helpful.

Always polite & HAPPY ... Thanks again for your patience & support!

Thanks Rachel. You are the greatest

Rachel was very helpful and gave me recommedations to rectify the issues our team was experiencing with buildium

Super helpful, answered all my questions, and explained step by step how to resolve my issue!!

It was very helpful. Answered all my questions with a pleasure

really friendly and nice! re-instated my account. sounded cute

As always very consistent and extremely professional.

Rachael did an outstanding job this morning. When I called I was frustrated. She handle my requests professionally and is very knowledgeable of the system. Promote soonest and is time for a raise!

Rachel was excellent! Even though I was resistant to using anyone but Alex - (so sorry, Rachel!!!) - she was patient with me, kind, never got an attitude, and got me all fixed up on TWO different problems in short order. She was lifesaver! I'd recommend her for a big fat raise! Thanks a million, Rachel!

Rachel did a great job with helping me again today. In fact, I was so glad it was she that answered my call! Thanks again, Rachel! (Did you get your raise you?) : )

Rachel was very patient and professional and even took time to look at an older ticket/solution which had a somewhat similar issue. She explained each step well and even provided a written summary for me to refer back to in the future! Thanks!

I had screwed up the password. You solved my problem quickly!You were patient and explained everything so that I would understand and even gave me an article to help me when we are ready to move on the setting up payment capability.

Unbelievably good service! Not only did you fix my initial problem but you found and helped correct a 6 month old error and taught me how to process these transactions properly. All of the support staff at Buildium are friendly, knowledgeable and completely NOT condescending about my stupid errors.

You were very friendly and helpful, no matter how many questions I asked, you had an answer.

Great Support & response.. Thank You

Rachel wow'd me just as she has done in the past! Thanks Rachel! You're the best! (Have you gotten that big fat raise yet? WHAT? You definitely deserve one!) Thanks for everything today - especially your patience!

Rachael was very friendly & knowledgeable.

Very efficient, thorough and patient. A joy -Thank you!

Always give me exactly the advice I need Thanks

You went above and beyond...helping me with what was a really a non-Buildium question. You all never cease to amaze me with your helpfulness and friendly attitude!

The Best Rep Ever!

Rachel...thanks so much for your help. It is always a pleasure talking with you. You are so patient and seem to have the answers so fast...like you knew what I was going to ask you. THANKS!

Great communications and fast resolution

Great Fantastic! You showed me what I needed to do!

did a great job .. thank you

Rachel was incredibly helpful and I would like to make certain you are aware that she was one of the most knowledgeable staff members I've soiken to..

with just a few guided clicks everything fell into place. easy to use software and helpful staff make payday a fun day for me. you guys always rock.

Very Pleasant, Helpful, Thorough, Knowledgeable about Buildium as well as the Industry itself! :)

Thanks ALways

Hi Rachel, Thanks you very much for your help ! You did GREAT !

Rachel did great! She answered all of my questions quickly and helped me do things efficiently in buildium. I'm a new customer and she definitely made me feel comfortable with the program.

Rachel knew exactly how to correct my problem!

Very helpful, was easy to understand, walked me through the processs

Quickly explained what I needed to do to balance the accounts.

extremely pleasant and patient. right on and thank you so very much!!!!!!!!!!!!!!

You were great, resolved the issue quickly. Thanks for your help

Very informative and friendly, answered my questions and solved my issues right away!

You were extremely helpful and patient with me as I am learning the Buildium system. I have been working with Buildium every day for the two months I have worked here and am still getting things wrong. You did not make me feel stupid or that my issues were trivial.

Rachel is so helpful! Thanks so much!

I feel like a broken record - LOL! Love this company and their customer service staff. Always helpful

I really appreciated the knowledge and dedication you brought to the conversation. You not only knew what you were investigating but you were also honest enough to admit when you needed to research more but always came back with an answer. Your follow up was also very impressive. Soon as I got off the phone with you I rcvd your email for followup and was impressed with the commitment. Not many companies offer this same commitment to their customers anymore.

Excellent work. Walked me through every step of what was going on. Made everything easy to understand, and most importantly, the job was done properly. Pleasant, professional, and precise. Rachel's service was greatly appreciated.

Rachel was great. She walked me through the steps to complete my question then stayed on the phone while I tried one myself. Could not have gone better.

Great Customer Service

VERY informative

Rachel saved my a$$. I would be happy to only ever speak to her again every time I need help. Thank you thank you! She talked me through some complex (for me) accounting issues. Is there a way to contact Rachel directly in the future?? I would rate this as the most successful help call Ive ever made in my life and I would recommend giving her a raise...

Rachel is great

Thank you for your help today. It was a long process and you were very kind and helpful.

This technician was on target with getting my glitch figured out and solving my issue.

Very patient

You answered all my questions very well!

Rachel is a WOW job answering my questions and showing me how to pay an Owner more efficiently. She definitely has made my job easier. She also took down info on another problem I am having. She is well-informed, pleasant and professional.

Very bubbly and pleasant to talk to!

Thanks so much for all your help. OUr office is new and a phone call is sometimes quicker than reading a self help FAQ... Buildium customer service is the BEST!!!

Amazing Service as always. Every time I have to call for help, I always get someone who's very helpful, knowledgeable, courteous and professional. I'm so thankful to have chosen Buildium as the software company for my property management business.

Awesome support - very professional and patient. Helped with a workaround for my problem.

Rachel was easy to work with and very helpful she is a great asset to you help desk.. Aloha, Ward Yoshimura Beachside Island Homes, LLC.

Knowledgeable, friendly, fast to respond, I love Buildium! I spent over 4 hours on support lines with my cable company this week, having someone handle support like you is refreshing and so needed. Thank you! Don't change!

Rachel was very helpful with every question and extremely patient with us while we try to navigate through this process. She certainly put a lot of worries to rest and put in the time to help us even after the call ended. Very excellent customer service. Thank you Rachel!

Clear, fast, very helpful

Very Helpful and Knowledgeable. A pleasure as always!

Excellent communication in responding to my questions and need for guidance . Thank you

I spoke with Rachel this morning regarding moving a tenant out and sending the remaining deposit to the owner. She was very patient and knowledgeable. It was a pleasure to work with Rachel this morning.

Really knowledgeable. Great Job helping me out today.

You are awesome!!!! Takes real patience working with me. Thank you so much for your help Racheal!!! Ever need a job, call me, lol. Your the best! Reading instructions difficult for me, I need someone to walk me through it , you are a real pro.I get it now and my books look fabulous. Thanks Again!!!

Rachel was great! She knew exactly the answers i was looking for without having to do research. Rachel has great product knowledge and was very very FRIENDLY and EFFICIENT!!!

Answered all my questions and solved all my issues with a pleasant tone.

Very helpful with my question

AWESOME!!! She called me back like she said she would. All my questions were answered perfectly and my issue was resolved within seconds. Very efficient and excellent product knowledge TAHNK YOU

Rachel was three steps ahead! I really appreciate the exceptional customer service. She knows the product inside and out. It's awesome. Thank you.

THANK YOU! YOU SOLVED MY PROBLEM RIGHT AWAY WITHOUT ASKING ANY STUPID QUESTIONS. I AM VERY HARD TO PLEASE AND YOU DID A FANTASTIC JOB BY NOT PISSING ME OFF. EXCELLENT PRODUCT KNOWLEDGE, GREAT CUSTOMER SERVICE VOICE AND OVERALL A GREAT CALL!

Your instructions were quick, simple and easy to follow on clarifying how to use ACH to pay out the Owner Held Security Deposits and also for checking to make sure it would work properly. :) Thanks so much!

Rachel was extremely helpful , clear and precise with her instructions and patient while I learned how to add a new account with her on the phone. Very pleasant and easy experience thank you so much

Rachel was very knowledgeable when it came to the process of requests for a hold day change and on how to view and download reports. She was very pleasant and spoke in a manner which made it very easy to navigate the menu items. Thanks again for all your help Rachel.. :-)

Rachel is awesome! I have had her before for help and per usual she helped me. I love the support staff at Buildium. They are always patient and helpful!

Rachel was awesome!!! She was patient, and really took the time to make sure that I understood the nature of the problem that I was running into. Instead of simply correcting the problem, she spent time with me to explain why I was seeing the errors I was experiencing, and walked me through the best possible resolutions. She was so good, that she actually helped me through a few other ancillary issues that I had been meaning to get help on. Thanks Rachel!!!

great job

Thanks for all your help

AWESOME PER ALWAYS

Great job helping me out.

Always helpful and patient and positive..

Rachel , Your customer service is excellent . Thank you for answering all my questions. I have a good understanding of epay service. Now it will be easy to explain to my boss how this will work,etc. Thank you for helping me with my task. If she wants to proceed , I will be able to help her.

I am so new to your software, and Rachel was great. She walked me through step by step, answered all my questions, and even sent me some additional links for help sections that I might find useful. Then she made sure I knew what I was doing by staying on the line while I entered in a second transaction. Pleasant, helpful. I've rarely run across a customer service department as great as yours!

Thank you Rachel! Your were extremely helpful, and patient and professional.. I learned so much today!

Professional and straight to the point answer, love it!!

Rachel knew the answers to all of my questions and told me information I didn't even know I would need to know! It was very informative, she clearly knows the program very well. The only complaint I have is that there was a long wait time before I talked to someone.

Rachel always pleasant, kind and patient. She goes above and beyond. She remembers me (not sure if that is good!!!! does that mean I am calling tooooo much). Explains and walks you through and wonderful to have help me.

Learning how to do new things on the Buildium system is always great, however,having someone walk you through the steps the way it was done for me, is priceless. Thank you for the amazing help.

I was very pleased with the help as I am just trying to learn how to handle all property management actions--you assistance will help. Thanks

Rachel was really friendly and helpful and resolved my issue right away!

Very prompt and accurate response and Rachel also gave me some helpful tips on reviewing settings to prevent future similar problems. THANKS RACHEL!!!

fast easy explanations and alternatives offered

Fast, easy, knowledgeable.

Always VERY helpful

My question was answered immediately, the only thing I did not like was the wait time. I was on hold for a very long time, not sure if you can change that as I am sure you are quite busy.

He helped quite a bit!

Got what I needed right away - made correcting the issue easy.

He knew exactly what he was doing and was able to provide answers. When the answer was no he even went as far as recommending that I suggest my idea to the developers. Great job!

Great job of explaining the problem and getting me the information I needed to solve it.

Great Help, got to my problem very timely, very short hold time.

thanks.

Sebastian was such a great help and very pleasant!!

Sebastian was super friendly, yet concise. He understood exactly what my problem was and explained the solution to me in a way that I could easily relay the information to the home owner without confusion. Called the home owner and the problem was resolved within minutes.

You gave me hope that you guys are there for me in the challenging days to come!

Sebastian called me after normal business hours and helped me get re-connected. Thanks a lot Sebastian!

Thank you for your help! I know I seem to call every couple months with the same or similar questions to things I do not deal with on a regular basis. Thanks for your patience and help. It will sink in eventually.

Solved my problem. I've got a happy face!

Answered my questions in a friendly and professional manner

Helped out big time

You solved the problem

VERY HELPFUL :)

Thanks so much for the detailed instructions!!

Sebastian did a great job in helping me with my billing questions. Thanks again!

Sebastian was great - answered my problem quickly - very happy with Sebastian - not so happy with Forte Funding.

Answered my question quickly! Thanks!

you probably here the same question more than once from several customers. I found your patience and depth if knowledge extremely satisfying. Not only is the spyware great but the support and people behind it are equally great. Thank you.

thank you for your help!!!

Sebation knew exactly what my problem was, and how I could fix it quickly.

Very polite as well informative and new his stuff........aw

I am very pleased with talking to Sebastian. He obviously knows Buildium very well. He is also good at explaining how it works. He advised me to check out the tutorials to feel more comfortable in using Buildium.

Sebastian was pleasant and very helpful. My questions were answered and my suggestion was acknowledged as helpful.

Sebastian explained everything fully and was very patient with my questions.

Fixed error quickly, 10 seconds

Thanks for your help. I forgot to give Samantha a wow yesterday as well

wow wow and always a wow- he certainly knows his stuff!

thank you

Thanks for getting right to me and helping me.

Certainly I wi keep you in mind if in the future I need your services. Thank you

Sebastian found the issue and had me on my way in less than a minute! Arlynne

Sebastian completely understood the problem I was having, and walked me through the necessary steps to correct it.

Thanks again for the help!

Quick response. Issue resolved!

Great service! Patient and clear advice/help.

Excellent tenant support

Very quick to understand issue at hand and walk me through correcting it.

Great. Patient & specific

Thank you for walking me step-by step. New to the system and still trying to learn my way around. I really appreciate how you asked questions and waited for my answer and listened to what I needed.

v happy customer except the price

THANKS FOR YOUR HELP

Always the best

As I fumbled through my question you knew exactly what I was needing to know and made it easy to understand. Thanks again! Todd Binford

Answered all my questions quickly and resolved my problem. Thanks!

Thanks - you guys are always helpful an Ipad app would be very helpful

professionalism

Really great service! I appreciate the help. Sebastian is patient and very helpful!

Sebastian thank you so much, I had 4 problems that all hit my desk at once, and as usual the answers were fast and accurate. Thank you

Answered my questions and gave additional helpful information that I will explore when I have the time. Made himself available for any additional questions.

you were great Happy holidays

Sebastion was very friendly & helpful. After speaking with him one of the reports I was calling about was immediately released. Thanks!

Very helpful, patient, and thorough.

Quick and correct.

You were polite and answered my questions completely. As always, stellar customer support at Buildium. A major reason why we went with your company.

Very helpful. I'm grateful. Arlynne

Sebastian has helped me on a few occassions. I appreciate the fact the representatives at Buildium know their product inside and out. That makes my call more efficient. Keep up the good work. Ronin Property Management, LLC

Thank you for walking me through the data entry and suggesting how I can make it easier going forward. I will watch the Fast Start videos as suggested. You are all so very helpful!

He was very helpful! I hope he answers my call again next time!!!

Thanks so much for your help today. I struggle daily to learn not just the procedures (the helps are great!) but also the language as I have no accounting background. Your instructions were clear and to the point. I was able to resolve my problems and end up with a beautiful report for a very picky owner. YAY!

Thank you, thank you, thank you..... I was pulling my hair out trying to find $400. One quick call and a chat with Sebastian and wala! $400 appeared!

Knew exactly what to look at so I knew how to correct my problem.

Very Helpful. I had already figured out a work around to the problem but he said it looked like an issue and was sending it on up the ranks.

I gave you a WOW because you solved my problem and let me pick on your weather in Boston. Sebastian, as always you find a quick solution and give me a lesson that always makes me a better user. Thank you

amazing first time experience.

?

When the first answer didn't work, you took control of my computer and had things all fixed in a matter of minutes. Customer Service at Buildium is far above the other software programs we are using.

Sebastian returned my call, walked me through the program where I needed to go and fix my mistakes. This error has been on going since I transferred to a new owner number in Sept. Every month was a hassle to get a balanced owner statement and a nightmare at the end of the year. Today was a wowexperience because this problem is finally fixed and should never reoccur again. And Sebastian helped me fix it.

Yes! Sebastian WOW'd me today. Another stellar performance by one of your best people! I was on hold for 17 minutes, but it was well worth the wait, because Sebastian certainly knows his stuff!

Sebastian answered my question quickly and accurately and sent me a link with more information. I think Buildium is managed excellently, though it's strange that Buildium trips your spell checker.

Extra thanks to Sebastian for being so patient to help me fix some errors we had in recording our management income account. THANKS!!

great response to all questions, very customer service driven.

This is the 2nd time I've had help from Sebastian. Both times he was very patient with his explanations and my endless questions. He was very knowledgeable and helped me resolve my accounting issues. Very nice!

Great Thanks so much

Sebastian was great. PROBLEM solved. Thank you so much. Dot Wells

I have had Sebastian's help several times now. At this point he probably recognizes the number and says a prayer before answering. No matter how confused I am when I call he is always very patient and very nice. He answers every question and digs through every account with me until everything is as it should be. He is AWESOME at his job. I am very appreciative of his help every time I call.

Super quick knowledgeable and willing to go the extra mile.

Thank you for your help with my questions!

Sebastian was great at explaining the answers to my concerns He took time to understand all of my questions and was very knowledgeable. He was pleasant on the phone. He asked me if I understood everything and if there was anything else he could help me with. I hope I get him on the other end of the line every time I call support. Great job Sebastian!!!.

You were great! I am a bit slow so I appreciate your patience with me.

you guys answers question right away!! WOW!!!!

Sebastian responded in a quick and friendly manner. He was direct and patient as he walked me through the process. He displayed professionalism and gave me exactly what I needed in a timely manner. The experience was perfect customer service. Thank you.

Yeah you nailed it, it's been awhile since I've had a tough accounting question. Thank you for the fix and the good advice

The crs was very helpful and provided clear answers to my questions.

Thanks for your help Sebastian. You not only answered my questions concisely, but you had the foresight to provide me questions that inevitablely would have come up.

I was left to do a request and I had no idea how I was going to be able to. Till Sebastian Stone guided me thru the process. I got the job done! Simple and fast! Thank You

Thanks Sebastian for taking such good care of me! I really appreciate you adding the one unit for me and allowing me to start my new renewal on August 1st. Have a great day! You guys rock!

As mentioned in other reviews the staff at Buildium is tremendous. Sebastian and the others are consistent with their professionalism and customer service. Other companies should model their customer service policies and staff behavior the same as Buildium's Organization.

Sebastian is very calm (which is good, especially because I wasn't) and very helpful. He makes things easy to follow and patiently repeats whatever it is I need help with. Very pleasant to speak with, and answered all my many questions. Wish I could request him each time I call! Though I have been lucky enough to connect to him a few times already. Thank you for having a great rep. to speak to.

Great Thank you! Thank you also for directing me to tutorials that will help limit the calls

Sebastian, you are always so happy on the phone. And you explain things so easily. Keep up the WOW work!!

Sebastian is always helpful & to the point. Always happy when he answers!

He knew exactly what he was doing and he was extremely helpful!!!

Sebastian immediately identified the problem and resolved it., thoroughly explaining as he did. Nice work.

Short wait time, friendly, Spoke English well and easy to understand.

Answered my question clearly and concisely. A+

Thank you for your time but there is still one problem that needs to be checked on. I will call tomorrow.

friendly and smart!!

I've been a happy Buildium user for a couple years and Sebastian helped me with adding epay more affordably to an additional Buildium account I made for another rental property company. Thanks!

Response was prompt. My question was answered accurately and in an understandable manner. Prior to disconnection I was also told about other helpful hints and articles to aid my start with Buildium!

You did an outstanding Job-- 1-10, you get a 10! Very concise, competent support.

Sebastian is knowledgeable, professional & a pleasure to work with.

Thank you for your patience and for getting me through this stumbling block.

Thanks Sebastian! I'm really getting the hang of keeping our $ info straight. Now I know how to allocate Security Deposits. So Glad we found Buildium!!

Thanks so much for the quick reply and clear answer to my question!

Steered me right to the spot I was looking for. Thank you, Sebastian.

Sebastian was excellent in helping me solve my problem - Pleasant, professional, efficient. Thank you!

Sebastian was great

Complete and thorough!!!! Helped me really "get" what i was doing and why. So easy to communicate and talk to. Super helpful!

Thanks Sebastian!

you guys are always great!

Thank You ! Saved me just in time, I so appreciate it....You guys are the best.

Sebatian is always a great help.. he truly understands this program.

Sebastian is one of the most knowledgeable guys at Buildium. His answers are clear and he is always so pleasant. When I'm not sure what to do, he always sets me straight. He is a real asset to Buildium team!

helpful

I was helped by a man named Germany and he was absolutely fantastic!

so helpful walking me through some important initial accounting set up details.

answer was simple and Sebastian explained everything well. I wish Buildium was more user friendly, but customer support is always great and very helpful.

Answered my questions helped make corrections

Awesome customer support and very pleasant attitude.

Great job!!

Sebastian - Listened to my question- knew the answer and walked me through the steps and made sure I understood in a very professional manner. Good Job!

Sebastian walked me through the process and then checked my work. Thanks.

Very helpful, Knew what he was talking about, spoke clearly and slowly was very patient with me in talking me threw the steps i needed to do accurate acconting. Thanks so much for help.

He really explained everything in a way I could understand. He's good!!! Thanks again

Great customer service, patient and knowledgeable. Resolved the issue very quickly. Thanks!

Thank you! Quick and easly solution with great communication.

I am just in awe that all the employees I had dealt with at Buildium take their time & help me with everything I need help with. I never feel rushed or that I am wasting their time! Thank you!

I have phoned in many times with questions while getting our data entered and have been blown away by the customer service. Sebastian has been very helpful and knowledgeable each time. Great job!

Wow because you took the time to explain to me what i needed to know very clearly Thank you and keep up the great work all of you at Buildium Rozy

As always great job! Friendly and courteous answering my questions very helpful as always.

Appreciated him taking the extra step to test the suggestion he offered for printing notes. Also appreciated knowing that the problem with seeing combined recurring charges on the rent roll is being worked on. Rent escalations are a normal part of business and improving the program to accurately (and more easily) handle them is important.

He walked me through the entire process from start to finish with a very willing attitude. Great job

Very helpful. You went the extra mile to resolve my issue. I liked that you walked me through finding the correct report for what I was looking for.

Very knowledgeable and helpful - and patient!

He was great and gave me a solution to my problem when i though i was stuck.

Sebastian was great! Efficient, helpful and delightful to speak with. I appreciated his time and extra effort to answer my question. THANK YOU Sebastian!!

Clearly understood the question.

Quick and correct!

You were awesome. As always. The cool thing is know matter who I speak with, I get consistent advice. For example, today I needed to move some money around, and couldn't remember the steps from last month. I think Liz helped me. Your guidance was identical. Thank you

Sebastian helped me with my issue and was great to work wuth

Great job. Thank Seb!

Thanks, Sabastian. You answered my questions with a thorough explanation.

Sebastian's customer service was spot on. He answered my question and I learned something new about the Buildium program in the process, and his having the same name as my Daddy brought a smile to my face this busy morning!

You were very attentive and kind in providing me the assistance I needed and did not make me feel like an idiot...thanks

You guys have the best phone tech help. Fast, easy, and you know your stuff. Thanks for walking me through the issue. Always friendly service, and very helpful.

Excellent communication skills. Followed his instructions with no problem plus he was very knowledgeable. Also enjoyed his uplifting personality.

Must say that I'm really happy with the customer service. I use Buildium and other high rated property management software and I'm really starting to wonder how the others have gotten high ratings. Thanks again for the help today!

problem solved in record time!

Prompt with the answer to my question and super nice!

Sebastian ... I very much appreciate your time and knowledge. I also apprciate explaining to me what I needed to do because i could not figure it out. Thank you so much !

This is the second time Sebastian has assisted me and I find him to be extremely helpful, knowledgeable and personable. I hope you're giving him lots of raises. :)

Thanks Sebastian, I called on behalf of our condo association board an feel that I can easily talk them through what they need to do to take the next step so they can start receiving epayments from our owners.

Thanks for getting the Tier 2 support involved so fast. This could have resulted in a serious issue with my tasks being broadcast as they were. You truely showed concern and got on top of the issue.

Took the time to understand my questions and worked with me until it was resolved. Thanks for your patience!

Effectively walked me through my accounting question. He was kind and courteous AND easy to get ahold of! We (heart) Buildium!

Sebastian was very helpful to me an my tenant. Great job with customer service.

Sebastian obviously knows his stuff. Thanks for your patience and your help! Karen

Yes Sebastian was vey helpful and answered all my questions. Was very knowledgeable

Appreciated the advice on what to do to save money.

Very Helpful and helped me find a fast and convenient solution to my question and problems.

As always, polite, professional customer service to assist in resolving my problem. The automatic e-mail went out as planned early Sunday.

Thank Sebastian! you are always so patient Dee

Very helpful, pleasant personality, quick answers and accommodating.

No waiting on hold or waiting for a call back. So nice to get my quick questions answered when i need them! The Support with this system has always been awesome!

Very knowledgeable and helpful.

Sebastian is always a great help and he is beyond patient and positive

All you folks are so great right across the board whenever I need help it is courteous and knowledgeable right after I finish asking the question, or if some probing needed, you folks always understand perfectly what the system is doing and why. Well done Sebastian - you measure right up to the perfection I always get from everyone at Buildium.

Sebastian did an excellent job helping me! It was a complicated question and we worked through it for a solution.

Sebastian, I appreciate your help, I was so worried about the 1099 being correct.

Thanks for being patient with us and explaining everything in detail. We are very glad we chose Buildium. Your support was excellent!!!

You listened to my concerns and were very polite. I like that you were willing to get me an answer as quick as you could...thank you.

Quick, concise resolution to my issue. Thanks Sebastian. Rick

Patient and knowledgeable..

Sebastian was very pleasant and not only did what was necessary to allow me to run the report I needed but also investigated to find out why it was disabled. He stayed on the line with me while I ran the report and then returned it to it's disabled status for the reason that it was originally disabled.

The quick response time in calling me back was awesome. I had waited on the phone for several minutes and finally when they switched me to voice mail, I left a message but created a ticket for the simple problem. Thank you.

Thank you for the assistance :)

Very Professional and accurate, always trying to understand and solve our request, very satisfied with the result

He was helpful, knowledgeable

Representative from Buildium was excellent. I appreciate his patience and professionalism.

Everyone has been very helpful and patient!

Thank you for the help this morning!! Great experience, I appreciate your help very much! Very informative and helpful.

Very good customer service! Fixed my problem quickly.

You were extremely patient with my bumbling along. Thank You.

Thanks for a quick, painless resolution to a problem!

great job, very knowledgeable

He did an excellent job explaining how everything worked. Thanks

Dillon did a GREAT job!!!! I am loving my Buildium experience. Keep up the good work. Derik

you guys are great help every time I called. I hang up the phone because I realize that the negative $167.15 was correct, my boss did overpaid the owner, so it should have a negative number. Of course, the problem was that it was showing a different number on the screen. Thanks for your help.

All of my questions were answered to my satisfaction and I was totally satisfied with your answers.

Was so happy to get help thinking through this crazy problem. Dylan was not only super helpful, he was also very upbeat- which is fun when your head is spinning trying to figure it out! Thanks much!

Thank you for your help!!

awesome thanks!

Dylan was super helpful. I appreciated his patience with all of my questions and he seemed to have a very good knowledge of Buildium and the accounting issues I was facing.

Dylan was awesome! Sounded like he was smiling throughout the entire call. Thank you

Awesome!!!

You were patient in explaining what should have been a simple problem but for whatever reason I couldn't figure out by myself. I appreciate great service reps like you!

Dylan was great. He corrected my mistake.

GREAT

As always pleased with the excellent customer service.

Dylan answered all my questions. His confidence and knowledge about the software helped us make a decision to move forward with Buildium. Thank you Dylan

Knowledgable and patient help. Solved my problems. Great job!

I appreciated Dylan's helpfulness & great service today! He is following up with Forte about an online payment issue we had with a resident.

Friendly and knowledgeable

Glad to hear you like my chart of accounts. Hope we can get the interface built soon.

Thanks for your prompt assistance with updating our accounting Dylan!

Friendly and helpful.

Dylan was Awesome!!! He knew what I needed and helped me without making me feel rushed and I feel that he truly cared. You don't see this level of customer service just any where. Again Awesome Job Dylan!!!

Very helpful!

Thank you

Knew exactly how to answer my questions!

Dylan was patient, kind, detail-oriented and just made my overall experience EXCEPTIONAL!!!

Answered all my questions. Thank you

excellent

I'll call and ask for Dylan on Monday to complete a report for a homeowner.

Great guy! Very helpful!!!

Excellent Support given by Dylan.

Dylan is quite knowledgeable in regards to Buildium's ins and outs. Dylan is the man.

Dylan always knows what to do and how to resolve my issues right away!!! Excellent Analyst!!!

I'm very new to this software and have had to call several times for assistance. Dylan was extremely helpful! He was professional and friendly!! He went out of his way to make sure I understood the information he was giving me!

I appreciate your support.

Was a life saver and guided me to the answer to the question I had.

Appreciate very much your patience and due diligence which I didn't get when I submitted a support ticket.

What a great experience! Dylan was so kind sharing his knowledge and I was able to learn many new things in my phone call today! P.S: I bet you make babies smile Dylan :) Thank you!

Awesome

The gentleman Dylan, who handled my call was very professional and knowledgeable in walking me through the process and we figured out how to obtain what I needed quickly. He's The Bomb.com! LOL

Always a pleasure to work with Dylan! He is a great asset to your team!

Thank you so much for your assistance with my banking issue....your professionalism, knowledge and support is awesome!!

Dylan answered my question clearly and thoroughly. He was also very friendly which I really appreciated.

Dylan, Was Very Knowledgeable about the software, and very helpful in helping us understand it as well, Thanks again Dylan...

Quick, easy and kind service from Dylan. I appreciate the helpful manner.

Dylan is so patient and never gets irritated which i am so appreciate of. I would have gave him wows all along, but i just realized that button what there.:)

Personable, helpful and knowledgeable..Many THANKS for great customer service!

Very helpful and quick

Awsome!!

Dylan was very patient and thorough... he assured me that I was doing the correct thing. Banking!

very helpful

Help me to understand more features Buildium has to offer.

Dylan was great. Very professional, easy to talk to and understood what I needed. Thanks much.

Great customer service

Very pleasant to talk to. He was very helpful.

Very personable and polite, appreciated speaking with him and appreciated that he quickly found a solution for the situation that I was having which was I had an owner over seas that needed their password reset and was having difficulty due to the time difference.

Thank you for answering all of my questions and more. I couldn't have been anymore pleased with your customer service and sincerity. Thank you!

So Dylan is my guy for Buildium!! He is very knowledgeable when it comes to anything I talked with him about. He saved me over $600 yesterday!! Someone else told me the wrong thing to do before, but he saved the day. I can't thank him enough.

The more I call the more I learn. All of your staff is top notch. Dylan made my huge "Oops! I can't believe I did that" an easy fix.

From the moment Dylan came on the phone with me, I was WOWED!!! and it continued. I had multiple issues to address and he patiently listened to me (FANTASTIC LISTENER, THANK YOU) answered my questions, and showed me features I did not know about which will be a great help to me. When I presented some rather complex issues (some that I had created) he used his expertise to help me find resolutions. I have never had better customer service - He's the BEST!!! Patient, enthusiastic and friendly throughout!!!

Very helpful, thorough. Dylan obviously thought through the process I was trying to do and find what would end up providing the best results for the property owner reports and our company reports.

Helpful at problem solving and finding a final solution to the problem.

Thanks Dylan!!! As always, great knowledgeable service and addressed all my multiple issues this morning.

Great work. Thank you very much for all your help. I had a couple of evictions and my accounts were off. I appreciate all the help to make sure they were correctly inputted.

Dylan was so very helpful and didn't make me feel at all like he was rushed to get off the phone with me. I hope I get him again the next time I call for help! :)

Dillion was excellent. Very helpful.

Very helpful and knowledgeable. Was able to walk me through what exactly I needed to do and explain every step. I always feel as ease when I have to call Buildium because they are always more than happy to help! Thanks!

Dylan was super! We have been attempting to reconcile our Buildium entries with our property management checking account. It's been quite a learning curve! During the starting months of our business, some of our bookkeeping was very creative. Dylan helped me to put into Buildium the records of missing deposits. Sometimes we needed to reimburse other accounts for purchases made. Dylan helped to clarify that process so that everything is current and up to date. No more missing deposits and mystery entries!

I have called Buildium twice today. In each instance the customer service rep was polite, professional, and able to answer my questions/concerns promptly. Wish all customer service agents were like the two reps I worked with today.

Dylan was very courteous, professional and helpful!! He's a keeper :)

Well I was told that the problem will be soon solved, this problem occurs during tenant payment posting.

Dylan was great! Helped me with my "today" question and also helped me prep for end of the year 1099s. Made me feel much better about a process that I was dreading!

Always great Customer Support! The task was easy and fast thanks to your very knowledgable staff!

5 STARS! The guy I spoke to was informative and took the time to walk me through multiple steps to address many of my needs to ensure my account has been set up properly within Buildium. Very knowledgeable guy.

Thanks for your assistance Dylan. Not only was the issue promptly resolved, but you communicated the solution to both the tenant and myself. Two thumbs up!!

Please give your best rating to this sharp, quick agent. Very knowledgeable and really got thru my problem!

Dylan was very helpful and more than that, he was pleasant in helping! I usually don't like to call tech support at companies because you usually get someone very "techy" but sometimes unpleasant or speaking in tech speak, He was not like that at all. It was a pleasant experience and he was a great help. Thank you Dylan!

Always a pleasure. Thank you for always making it easy to call and get help.

Dylan was amazing help for me today. He quickly found the problem and easily directed me on how to fix it. You have an outstanding employee!! He absolutely deserves recognition on how well he knows his job and also how professional and courteous he conducts himself. Thank you so much for all your help.

He took his time to explain to me exactly what I needed to do to fix the problem. He also took the time to answer another question or two that I had. Excellent customer service! And he really knew his stuff! Thank you!

Dylan was pleasant, knowledgeable and knew how to fix the issue I needed help with. I asked him a couple of questions and he found out for me right away so I had the correct information I needed.

very patient.....never felt rushed

Dylan was absolutely amazing!! He was very calm and understanding, willing to take time to explain thing, showed me exactly where to go and what to do to find what I needed or to solve a problem. He even took notes on suggestions I had that might make the site more user friendly. Yes, Dylan's customer service skills are WOW!

Dylan was quick and precise with his answers and he was able to help me with my issue in a matter of minutes, which is a blessing. In my busy work environment, I don't have the time to sit on the phone with customer support, so this was great! Thank you, Dylan!!

Help me tremendously:)

Dylan was patient and concise with explaining several issues I called in to clarify. While all of your support people are knowledgeable, patient and polite, Dylan went above and beyond. I really appreciated his "hand-holding" during this learning experience for me.

Dylan was awesome. He guided me through a few issues I was having with my ledgers and other information. He was extremely helpful and I was able to understand everything he explained to me.

Finally I am back where I belong, it has been a long week with on and off Buildium. Hope this is the last time I have to bother any of you,

Dillon was awesome. He was patient and very thorough. If he needed help or didn't know the answer he got it.

Dillon knew his stuff; and did a very good job of explaining the course of action.

Great as always!

Great customer service!

As always, big help and I appreciate it!

Buildium customer support always provides me with great service.

Anthony offered an easy solution (which we thought might work)...then shifted gears into a more difficult solution which did work. All through the process he explained why my original action did not produce the desired result, why he wasn't satisfied with the easy remedy and why we needed to take the more difficult solution. He was patient and knowledgeable and provided exactly what I needed to know and also taught me a few things that will be helpful in the future.

Mr. Ferguson was very helpful in going in with me to the account and answering my question specifically. It was a time sensitive matter that I needed to be handled right away before the transaction posted.

Thanks for your help Anthony!! Very courteous and patient!

I love the Buildium team - They go above and beyond - I'm a fan for sure!

Speaking to Buildium over the phone was easy and extremely helpful!

Took care of the problem on the first try.

Always have a great experience when I call.

Wow, your response was super fast and provided all the details I needed to forward to my client.

As always - Great Help! Thanks!

great job

Wow!!! Answered quickly....problem solved. Thank you!

Love your customer support team. Very knowledgeable and helpful. Always fixes my issues first time.

Thanks Anthony! You were very helpful and very knowledgeable.

I asked a question and he had the right answer on his lips

Thank you for talking me through how we could use Buildium in a way that will work for us now and as we grow how we will be able to transition into using the program more and our paper system less.

Anthony answered my questions and was very courteous over the phone. I was able to complete the accounting entries correctly with his help. Thank you!

Anthony was very, very patient with me when I was not understanding the billing. He was pleasant, understanding and professional!! I really appreciate his kindness.

quick and easy fix.

I appreciate your willingness to not only explain the technical answer but the concept behind the how and why. Thank you for your Patience 5 stars

Accounting is a language that if not spoken correctly can cause disaster. Anthony knows how to communicate with me and that is why he earns his wow factor.

Anthony was absolutely FABULOUS in assisting me today! He knew exactly what I was trying to describe that wouldn't work right for me and walked me through a super quick fix!!

Anthony was very helpful. He walked me through the process to fix an error I made and stayed on the phone with me to make sure I had everything I needed and didn't have to call back in.

Thank you for being so patient and understanding In helping us with the accounting process!

I have two things I needed to know that I wasn't sure of the how to. Anthony walked me right through it all without hesitation and with a very friendly attitude.

This young man took a mistake I made that almost brought me to tears and walked me trough the solution clear enough that I can fix it again myself if the need arises! Thanks!

Anthony was very accurate to be sure he helped to accomplish the task that I needed.

As always, great job! Thanks!

It's so helpful to have someone available to get answers quickly and talk be with someone who knows the system so well!

Anthony was quick to respond to my questions with an answer. Very knowledgeable in services provided by Buildium. Explained how the process works, very pleased! Thank you!

Anthony did a great job! Service was very professional and friendly.

great job!!!

Very helpful in getting me set up for my new year goals.

Representative was very knowledgeable and willing and able to help me with my questions

Thanks to Anthony's checking for me in regards to a question I had about an applicants background check information with Trans Union, we were able to approve the applicant for a rental. Thank you so much for all your hard work you did for me. Bonnie

great service, information

Thanks Anthony! You clarified my question. I do think Buildium should have a option to pay general invoices with out having to select every Property. For example my Agreement with the owners gives me the ability to charge back stationary, postage, etc. as part of an overall operating expense to the owners.

Excellent customer service!

Anthony was very patient - helpful and knowledgable with helping me set up my new Buildium Account - Thanks Anthony -

Handled with professionalism and I received a follow up call within less than an hour

Very helpful and finally had a representative walk me thru the areas that I needed the most help in.

Thanks Anthony. You were of great help.

Thank You!

Great Services!

That it finally worked.

Anthony was great today, quick service also

Anthony is ALWAYS extremely knowledgeable and a pleasure to work with. He's an asset to your team.

from the start of the conversation, extremely pleasant and upbeat. systematically helped me solve my question and very patient. love your tech support team!!

Quick and accurate support, thank you!

I was very pleased

Great

Patient and courteous. Knew what to do.

Thank you Anthony for helping to solve this issue so quickly! I appreciate your help!

Anthony was very helpful and courteous in my call to him. He saved the day for me.

Anthony was very helpful and kind

An agent before tried to help me, but I never got the email she promised. He delivered!

We called Buildium twice today and fortunately spoke with Anthony both times. He quickly answered our questions and showed us exactly how to handle the transactions we were asking about. Great Job! Thank you!

Anthony is WOW. Every time I call (and I do call several times a day) I have the most pleasant experiences. Your team is super professional and incredibly knowledgeable. They seem to know what I need before I verbalize it...well, properly anyway. I LOVE, LOVE this program. 20 years ago I worked in this business and I can tell you I enjoy it much, much more now thanks to Buildium.

Oops! I said Barbara in my other response. I meant Anthony! Sorry. Barbara is with RMS---my Vacation Rental Software company.

very helpful and kind!

Anthony was great today and really helped me and my tenant out. She was able to log on again in no time.

Service was superior, as always. Knowledge of my specific accounting and record keeping questions was top notch also. Very helpful and great confirmation of why we love Buildium!

Took time to walk me thru the program. I'm a new user and had several questions. Very polite. Encouraged me to call back with any other questions or concerns.

Quick and excellent answer!

Excellent service

The timely manner it was handled! #GreatlyAppreciated

Great job!

happy to have a person answer within a couple of seconds. very friendly and helped me answer the questions I had, also encouraged me to call back with some other issues I was having but corrected them myself as opposed to calling in to find out why the accounting program was just randomly adding rents due on past years.

Helped me solve problems that were created by me with incorrect entries, He patiently showed me the correct way and place to do those entries so they would be read correctly by Buildium thus producing useful statements for our landlords. Always a good experience with Buildium Support Folks, Thanks, Art Patelos

I really enjoyed speaking with you. You made me feel that you were really concerned with my problem and ready to assist in any capacity. Thank you for everything

Prompt, efficient - answered all my questions.

I've been on several support calls and Anthony knows his was around the software better than anyone I've spoken with.

Ashley was so helpful today. He helped me work through the process of how to delete old tenants and create new ones including the banking process. Thank you so much.

Awesome! Anthony made sure I understood what, where, why, when, how! Thanks.

Helped me solve a simple mistake I was making, but couldn't figure out...

Anthony was extremely patient and helpful , walking me through fixing my book keeping issues. Two thumbs up!

Anthony was extremely helpful in setting my process up in the buildium solution. He went above and beyond the timeframe that the company allows and assisted me with most of my issues. My experience thus far has been a positive one with the customer reps that have assisted me with my problems. That being said, I would have preferred a more hands on approach with getting our account setup so I have the knowledge to update and navigate through the solution more efficiently and be able to share that with my colleagues. I feel that once we paid to sign up for the solution it was up to me to figure everything out through 'online' videos. I hope buildium is the right solution for our company and our launch of this product is a successful one to our clients, tenants and employees. Thank you!

Thanks!

I have called repeated for information and walk through examples from all your representatives. EVERYONE is a WOW as far as I'm concerned. However, this experience was an eye opener as the representative was able to understand what state, emotionally / stressed, I was in and assisted me in everything I was asking, looked deeper into several accounts and gave me what should have been done vs what was completed. While I'm not there yet. I'm much closer!

Anthony brought his A game. The fact that he could effortlessly navigate and relay to me how to navigate buildium's interface to address and correct all my questions was fantastic. Keep up the great work!

Extremely helpful. Thank you so much.

Wanted to help, asked if he could help me with anything g else. I could hear his smile

I thought his name was Ashley, but he gave me superior service. He showed me some tricks to better use the software, to view it in a way that was more meaningful to me. He also seems to truly enjoy helping me. I have called 5 times. I have had three good/excellent experiences, One poor one, and one WOW one.

Anthony, the person who helped me, was fantastic. He helped me get everything set up just the way I needed. He was very friendly and patient as well.

Thanks for waiting on me to get my tenant on the phone and walking us thru the steps.

Anthony took over the time allotted to help me with my many questions and confusions. Thank you so much for your patience and time! I really appreciate it!

Got the info I called for

What a great help it is when I need answered questions. Your programs are so easy to use, but sometimes I need to be pointed in the right direction, Thanks Anthony

Anthony was incredibly friendly, and very quickly and easily answered my questions. Not only did he help me find exactly what I was looking for, but he added value by taking the time to go into detail how exactly it worked. Anthony was very well spoken, and I would gladly work further with him in the future with any additional questions that I might have.

Anthony was very patient and helpful. He answered all my questions and took time to explain what and why we were doing what we were doing. He was terrific!

Anthony, The reason you wow ed me is twofold. One, you understood exactly what i was asking for and you provided it. Secondly, you answered the telephone almost immediately, which translates to excellent customer service. Well done! Al Durst

Buildium support, as usual, was spot on! Anthony was very patient and kind , and quickly resolved my issue as a non-issue!

Anthony listened and then guided through the steps to resolve issue. W e will know for sure in a month-- and he assured me that he'd be happy to work on it again if this did not resolve the issue.

It really was a silly question but I was so frustrated I wanted to scream. He quickly walked me through the solution and got everything resolved and I know how to prevent it in the future. In the end I did not though the computer across the room... the computer and I are both grateful for his help!

I have consistently received quick and helpful feedback. I feel that I selected the best software system and support team out there!

I really appreciated his patience most of all. Anthony was most helpful. Thanks!

Great service. To the point. Just what I needed.

Anthony Ferguson provides fantastic customer service! Without his help, I would have not been able to produce the reports my clients needed today. He was patient, knowledgeable and had nothing but a positive attitude. I sincerely appreciated his efforts today.

You were very helpful. Thank you for taking the time to help me thru it.

Anthony listened to our questions and completely answered our concerns. He took the time to go on line with us to see exactly how he could help. He represented Buildium well! Great Job Anthony! You truly WOWED us!

Thanks for all your patience!

Once again the support team has been a huge blessing to me. Anthony helped iron out the details on the concerns I had and was able to get all of my reports and balances to where they needed to be. Thanks Anthony!!

Out of the numerous support agents we have spoken to, Anthony displayed the most patience. He did not assume knew the answer to our questions before we finished asking. He did not talk over us explaining what he thought was our issue. His guidance left us with the confidence to move forward and correct our mistakes in the future. We left the call feeling empowered and ready to slay the dragons facing us in our new adventure with Buildium. Thanks Anthony! Do you have a direct number so we can skip the rest and call the best?

He rocks!

Thank you!

Handled with professionalism.

I felt like I wasn't rushed and that I was welcome to call back anytime to ask more questions. I was not made to feel like I should already know the answers.

Phil, you were perfect

Phil was friendly and knew exactly what I needed to fix the problem.

Very knowledgeable and patient

Elizabeth was very efficient. She got to the root of the issue quickly and helped me fix it fast. She is friendly, courteous and knowledgeable.

Elizabeth is by far the best Accounting Support Rep I have worked with at Buildium. What ever you are paying her...it's not enough. MY wife and I handle the accounting and she has quite possibly saved our marriage. THANK YOU!

Fantastic personality and always helpful!

I was deeply pleased by the experience in customer service and detail in data analysis I received from Elizabeth. Thank you for making it easy to follow you through the process as you explained where I went wrong. I was able to explain everything to my client and look good.

Hi Elizabeth, I was really impressed by your knowledge of the Buildium system and you offered me several suggestions to help me with work around solutions to my problem.

Excellent comprehension of our business and thank you for the lengthy phone call making sure we covered all of my questions!

Elizabeth was wonderfully personable, and very knowledgeable about Buildium. She patiently walked me through each step, and answered my questions thoroughly. I immediately called my co-worker and shared the time-saving knowledge she passed along to me. Thank you!!

Thank you for your help! You had the solution to my problem immediately and you walked me through it and made it easy for me. And more importantly, you were fun and made it a pleasant experience. Oh, yea, you also offered suggestions to help me next time this situation happens.

Answered all questions compleatly and very conserned with what I was doing

I've tried understanding how to post security deposits, but was unsuccessful. Elizabeth walked me through a couple of examples and I think I've finally got the hang of it!

She was great and most helpful. I really like talking things out with her she helps me understand the mistakes I make. She is very kind and friendly and easy to talk to.

Elizabeth is very knowledgeable ...and patient ...answered all my questions efficiently and professionally!

Elizabeth is knowledgeable ...and patient ...answered all of my questions efficiently and professionally!

Thank you so much for all the help. I am just learning and really feel more confident because of the way you explained things to me

Very easy to understand her instructions. Offered follow up if I had additional questions after I reviewed the articles that were suggested. Thanks!

Elizabeth went above and beyond in order to help me resolve an issue. She was attentive, thorough, and very understanding. I was very pleased with her performance.

Very helpful. Thanks!

Very Helpful and Knowledgeable.

Elizabeth was great. She has an intricate knowledge of the accounting principals associated with property management accounting and she knows the Buildium software like the back of her hand. She was able to view my account (in particular the lease's that I was calling about) to generate a complete understanding of the problems that I was facing. Almost instantly, she had the solution that I needed to balance my books from a unique set of circumstances that created the problem in the first place. Great job!!!

Accounting is NOT my strong point and finding a mistake in my record keeping is even more daunting. Elizabeth knew exactly how to get to the problem and help me make the corrections in a quick and easy way so that I didn't have to really do much. I am a loyal Buildium client and don't miss a chance to brag about how user-friendly the software is and AWESOME the customer service is. Elizabeth was very, very helpful and taught me a trick to better look at the information -- it will save me hours in the future since I find myself having to deal with the tenant ledger function all too often.

Elizabeth was awesome to talk to. She was very patient and kind while she walked me through solutions for my questions

Elizabeth was very familiar with the accounting part of the program and what made it a Wow experience is she took her time and was patient.

Amazing, she was knowledgable and patient. And its always a pleasure talking to her.

You took care of my problem in less the 5 minutes. Thank you!

You were excellent. Efficient, pleasant, went above and beyond to help. You took the time to contact the appropriate department to secure a refund since our company was sold. Thanks so much.

Great job, as always. I'm very impressed and grateful for the quality of customer care and tech support Buildium provides. Thank you!!

I am very pleased with todays call. My confusion and mess was treated with respect and confidence. Your staff is very knowledgeable and did not rush through my case. I am not at all an expert with the software but certainly learn a lot everytime I call.

Quick professional and friendly. A great mix.

Very friendly and listened to my issues. Offered solutions and explained what had happened. Showed me how to check in the future.

Easily directed me to solve all the issues I faced. Thanks

Excellent!!! Absolutely perfect thanks so much for all of your help Elizabeth. All of my questions were answered so clearly and with great detail, thanks for walking me through every single thing. And on top of all that thanks a million for being so kind and friendly. We appreciate everything and are very thankful for your outstanding guidance.

Elizabeth really was clear in her directions with me and helping me get the past rental tenants ledgers cleaned up and current. She showed me how to use two internet tabs and that ALONE will save me so much frustration. I love those types of tips. I think you guys should make a goal to give out at least one tip like that every call. Thank you so much, I am so happy with the work I am getting done today because of your help!!

I am so thankful for the help I received from Elizabeth at Buildium! I feel so much better about the work I am now doing. She is a real hero and has made my day! WOW!

Helpful! thanks

Very nice job and , by the way, If I knew you were that attractive I would have keep you on the phone longer!

She really helped me out today! she was extremely friendly with showing me how to get where and what i needed. I'm always calling you guys and everyone is always helpful and on point with showing me what i need to do but Elizabeth went above and beyond to show me a feature I didn't even know.

Thank you Elizabeth, that was quick and painless ;)

all of my questions were answered. She did a very good job.

Thanks soooooooo much

Elyse answered my question promptly and with professionalism. Since I am new to this system, I have found it to be quite user friendly. I have worked on other property management systems and I find this one to be the easiest to master.

What can I say. Wonderful software - love it and wonderful customer support. Everyone is so friendly and helpful. Wish all companies had your customer service!!!!!!

awesome. great support. I called in numerous times as I am in the process of switching from Quickbooks to Buildium. Being a life long Quickbooks user I was very reluctant to jump into a new software. But with the support that you offer it has made me very pleased with my decision.

Elyse was very helpful and kind in resolving the issue I was experiencing.

Walked me through each step, with patience! Thanks!!

Very helpful and friendly

Great job, I'm able to do exactly what I wanted now!

I dislike required comment fields :)

Thanks so much...I didn't know deleted deposits would show still! Whew!!!

As always, question was answered to satisfaction.

As always, courteous and knowledgeable!!! Great job as usual! Thanks

You guys ROCK . . . you make it almost painless to wait. Even though I asked a really duh question, you smiled and didn't make me feel stupid!

Very knowledgeable and a friedly voice, it was just an excellent experience

Great job

Great Job

Thanks for your patience as I tried to understand the process.

She always WOW's me....

short wait time and great answers and analysis of our problem!!!!! great help and timely. thank you Jim and Dana

Jeana was awesome. She answered all of my questions and actually made my accounting more accurate with a couple small changes.

Jeana answered my question & helped me explain to our client what was going on!

You were so helpful and patient> I have never been disappointed with the customer service at Buildium. I really appreciate your help as you really made me shine to my clients...thanks.

David provided answers to all of my questions quickly and clearly. Good to work with you David. Call center noise is a bit loud but otherwise the call was above my expectation.

Very friendly and willing to take an extra step to resolve my issue.

I love jeana

very helpful to me

All the staff at Buildium is awesome. David answered my question during a crisis here at the office, so it was really short and quick.

THANK YOU VERY MUCH FOR YOUR SUPPORT THIS MORNING, I WOULD HAVE NEVER FIGURED IT OUT ON MY OWN

Love call back feature. friendly and helpful response.

you surely WOWED! me with your quick fix! thanks agian

David thanks for getting the job done. You answered all of my questions!

Thanks for your Help!

patiently answered all my questions

I really appreciate the prompt and courteous service!

courteous, patient and very straightforward with answers

David was extremely helpful! He was able to answer all of my questions and I was impressed with his extensive knowledge of the website. I am very pleased that I chose Buildium as the company to manage my apartment rental information..

Went the extra mile to address issues that I had not asked. Very knowledgable about program as well. Very polite, helpful, and eager to help. I did not feel like a number this time. thanks

She had the information to resolve my issue very quickly. She was VERY cheerful and pleasant. Keep up the amazing work. It's very nice to call your customer service department. NO COMPLAINT EVER.

Helped me out in a fast and timely manner, very professional!

Answered all my questions

Always knowledgeable and quickly able to respond to my issue

You were excellent with helping me today! I appreciate your patience as I am new to the program and learning. Another exceptional quality is that you were very easy to talk with and understand! I'm sure I will be calling again! Thank you!

Great!

You were very helpful. Thanks.

Great costumer service!!!!

i just didnt think of that.

Jeana was awesome. She answered my question quickly and was very patient. Thanks for the help!

Possess good knowledge of the system.

Thanks! Very friendly & a great help.

pleasand and informative thanks

Thank you! You saved my A$$

Very informative and helpful--great attitude

Jeana did great!!! Thanks a BUNCH!!! :)

thanks for great explanation and your patience you were helpful

She got me through the transaction very quick and easy.

Of course we are all preparing budgets right now! The lady I spoke to was very patient in helping me figure out a couple of accounting issues I was having.

Friendly, knowledgable, painless!

Once through the phone queue, very quick solution to my problem

Great job

Very helpful - Thank you.

You WOWed me by calling back, even though I did not leave a msg. When I called and was on hold, I wasn't listening to your outgoing msg and when I realized I was going in to voicemail I hung up. You called anyway and helped me expand on the solution I had already found and that made my afternoon. TY Jeana

Immediate knowledgeable answer to a question that left us scratching our heads. Thanks for an easy solution to our problem!

I was kinda stressed out thanks for responding so quickly .

Fantastic support walking me through understanding different functions within Buildium.

Very bubbly and friendly. Fast and quick response!

David helped me to see that there are several ways to reconcile, some are better than others! Thanks David!

She solved my problems immediately.

You guys are incredible. I thought I knew the fix, and for the most part I think I had it right. But your tweaks make it perfect

I was expecting a long direction on how to print out a profit and loss report and within 1 minute i pulled up what i needed...thanks

You answered all of my questions without hesitation. Also, you were very friendly.

Each time I leave a message for help, I get a prompt and enthusiastic return call, and that's what I experienced with Jeana. Best customer service ever. It is so great that she was able to look at my account while we were talking to see just what I was asking about. I was setting up a loan for the first time, and had several questions on how to do it correctly. Thumbs up!

You helped me better understand the process I needed to do and the system is becoming friendlier each day with your help.

Was very patient with me.

Awesome support! Answered my questions quickly and knowledgeably. Thanks so much!

Thanks again for your help. I just had an issue come up and will send an email to residents in this area after lunch since I now know how to do it. Now I have to get all the data up to date so I can send out the yearly dues mailing which I can now also do. Thanks for your patience dealing with an old guy! Forgot to ask about the app, but will look into it and try to download it. Have a great weekend.

Awesome customer care

Wow! Jeana provided concise, helpful answers to all of my questions concerning Buildium's E-Pay services--without hesitation or 'hold time'. Thank you!

The staff is always friendly and helpful. Jeana was knowledgeable and quickly walked me through my issue (and on the day before Thanksgiving).

I paniced because I thought I had wiped everything out. Now that I know for sure that you back up everything, I feel more at ease. Also my Boss is happy that he doesn't have to show me anything. I can just call you guys and you can walk me through it

You were very patience with my boss. He wants me to call you from now on so he won't panick. I'm a new employee here and he thought I had erased all the files when in fact I just couldn't find them Thank you again Brenda

I am new. Had a very silly question. Ms. Pondelli not only guided me back on track, but gave me extra pointers on topic. So far I love Buildium!

Friendly, courteous and returned my call promptly. Thanks for your assistance.

You were awesome! Answered all my questions and seemed eager to help. You rock!

Well after she rudely hung up on me and I stopped cryng because my feelings were hurt, she called back and came through with flying colors..... She is great... but alittle mean.... :)

Jeana,you were great. I appreciate your friendly personality and how helpful you were. Your answers to my questions and instructions for solving my issue were delivered expertly and with a smile on your face through the phone. I have already fixed the problem I was having, thanks to your help. Keep up the good work. Happy New Year!

Thank you so much for all of your help! You were very patient and took the time to look over our account and figure out what the issue was.

Jeana was amazing, she was able identify each of my problems even though I was bouncing around each topic. I was so confused at the mess I had made & she was able to clear it up & help me understand & showed me exactly how to prevent any of them from happening again. She was awesome! It was like she was sitting next to me showing me what to do. When we were done I was speechless at how clear everything was to me now. She systematically took care of me, identified the problem, addressed them with me, and educated me. She's phenomenal!

You calmly led me through what I needed to do. Considering I have been freaking out about not knowing how to do the reconciliations, it was great to talk to a calm voice on the other end.

Very customer service friendly. She listened to what my questions were and addressed each of them. When she wasn't able to answer one, she sent an email to another colleague (who had offered a recommendation) and requested that he get back to us on more information. He did in fact do that!! Always very impressed with the level of effort your employees go to to ensure your customers are taken care of! Thank You!

Jeana understood my problems with accounting. She was very helpful and patient while assisting me through the ledgers and all the neccessary adjustments.

Absolutely perfect!!!!!!!!! Thank you so much for everything. Really appreciate all of your great tips and for being so kind & patient. Truly excellent all around! :)

Great support. I only had a couple of points and my previous errors to resolve before I signed up. Your help put me over the top. Thanks

answered all my questions and sent me an email

Very prompt service.

You listened closely to my question and provided the perfect solution. Thank You!

Thanks. Customer service fixed my problem in a snap and knew exactly where to guide me.

Very helpful, solved my problem.

Great job

Jeana is amazing!! This was a crazy mixed up problem dealing with a starting balance error from 4 months ago. Jeana was so patient and listened to everything to sort out all the issues and get to the root of the problem. I am so relieved to have this resolved! Thank you Jeana!!

You knew what the issue was; you knew the Buildium software, and you were able to convey your knowledge is a concise manner. You are awesome.

Gina answered all my questions promptly and was a pleasure to speak with.

fast & easy

I left a mesg for a return call and Jeana called back within 5 minutes, gave complete and accurate instructions to my questions, was personable, knowledgable and understanding. Keep up the great work. I'm already very happy that we moved to Buildium!!! :0)

Jeana provided me the best customer service.She was quick enough to understand the reason for my call and helped me out. She has a very good understanding of the system and she is really really Awesome.Thanks a lot Jeana.

Always great to talk to Gina, she is very understanding..

Jeana was very helpful and quickly resolved my accounting question. She was patient, friendly, and very knowledgable.

Thanks for your help.

This program appears to be what I have been looking for many years. Support is extremely important and so far its 100% Thanks

She was great! Please do not lose her to a competitor. I wish other companies would hire individuals like her. Great Job Buildium! Keep up the Good Work!

Gina was AWESOME!!! Helped me to understand the basics of the system more and I feel much more comfortable with using the software. I am not 100% there but getting there. Thanks for all your help!

Extremely helpful and an Amazing Attitude......You make my job easier, Thank you !

You were able to quickly take me directly to a solution for my problem after you carefully listed to what issues I was having. Great customer care service!!

Thank you for your help - you where very helpful and I appreciate the additional information that you provide.

completely helpful. walked me right through the steps to do what i needed to do. Thanks as always

Jeana was soooo patient while I explained the issue, even when I told her I had already tried a few things she suggested. She just went forward explaining the options and possibilities available. I appreciated her knowledge and expertise and could tell she really knew what she was talking about. Refreshing!! as compared to other companies I have dealt with where they give you canned explanations according to scripts and have no real knowledge of the products they service.

Jeana was so helpful and was able to resolve the issue we were having while we were on the phone. Jeana ~ Thanks so much for walking me stepping by step through the entire process!

Awesome... thorough and quick answers to my questions!

She did an awesome job explaining patiently what needed to occur in each of my circumstances that needed explaining. I am in a crunch and needed help! Great job! Thanks so much.

Jeana was awesome on the phone. She walked me through a complicated accounting question and was kind even after I was frustrated. She did a great job dealing with a difficult customer with a difficult questions. Thanks!

I was very frustrated after spending hours with my accountant trying to figure out how to do the accounting process on Buildium. We had watched tutorials, read the help articles and could not figure it out. So, I called support and Jeana provided me with wonderful, clear explanations on how to do exactly what I needed to do. She is a wonderful communicator, and even followed up with the Epay company to check on my status for setting that up, plus she got back to me very quickly with a response. Thank you, Jeana!

Jeana was smart and professional. Very thorough and knowledgeable. She understands the software and broke it down to help me understand. She was patient - when I was not. Thank you!

Very friendly, seemed knowledgeable and was able to answer all my questions.

As usual, you solved my problem immediately. Love your tech support!

Gina was just as professional as the others at Buildium. All I can say is great job....!!!!

As always your team provides great and positive service. Thanks.

Worked me through an example of how to do the process. I was on an unfamiliar computer with a much more sensitive keyboard setting and my heavy fingers kept having getting simple things typed. She was very patient as I tried to use my wife's computer. Note: I changed the settings and now she's complaining that the keys are not as sensitive.

Great job and very patient!

She was so Patient and really helped me find the answers to the problem I was having. Excellent service

Jeana was wonderful at helping me - finally after talking to 2 other people at Buildium - she was the only one who actually helped with my problem. I went into our conversation extremely frustrated but she talked me through it and followed up like she said she would! Thank you Jeana!

She respond to my questions,

supadupa - thank you!

Gina was terrific this morning! The first friendly and kind voice I'd heard today, unfortunately. And her help was right on track, quick and to the point. That's the way I like it. Thanks so much, Gina. We got 'er done!

I had several questions. Jeana was never stumped! She knew the answers, explained them well so I understand and never made me feel like I was a bother! THANKS!

Jeana was so great! She was patient and carefully walked me through everything I needed to know. She wasn't a robot yet remained professional. She knew when to, in a professional manner, stop me if I was rambling (I do that sometimes) but also knew when to listen. And of course she knows her stuff! Even the work-arounds :) Thanks to her, I feel way more confident using Buildium to grow my business.

Did great!

Right on top of the situation and quick fix online and on the phone... thank you

Great customer support!

Thanks for your help You're awesome!

She walked me through my problem. She was so pleasant and made sure I was all set before our call ended.

Great service as ALWAYS from my Buildium Crew!!!!

Very Helpful

Thanks

Jeana did an excellent job helping me to transfer EFT payments applied to one ledger to another ledger and she used a clever approach to accomplish it without creating phantom income. Plus, she was friendly and patient as I went through all of the steps.

I had to do my first lease last month and this lease with all the rent paid up front was way different. Thank you, so much for the walk thru with the "withhold deposit" it was brilliant.

Super helpful and quick!

Pleasant, answer all my questions.

I called Jeana needing a lot of help with our Buildium account. She took the time to walk me through the many processes I needed to know to get our account in order. She spent a long time on the phone with me and was very patient. She made sure I was satisfied with her help before the conversation was over. Thank you so much Jeana!!

I learn something new that I did not know how to do. Wow. You have so many great tools. My only regret is I do not know how to use them all. Ii know you have webinars but I am old fashioned. I got to talk to somebody.

Jeana was very helpful and very patient. Great job!!!

David was very patient with me this morning. I was argumentative, which I normally am not, but David helped me anyway and found that I had made an error that caused me to need support this morning. Thank you David for helping me get my problem resolved and for being so kind this morning. Sharon Lamberth, Eagle Property Management

David was very helpful, patient and friendly. He took his time and walked me through my questions and showed me a couple different tricks to help me along the way.

You're a lifesaver. I made a change that disrupted my login. (Won't do that again.) You got me back into the system just in time for a critical demo to our new clients. Thanks!!!!

answered my question quickly.

Very helpful excelen answer every question

Thanks for all the help!

I am not sure why buildium is set up to have all liabilities funneling in to the properties deposit account and our hope is you change it very soon! As for Jeana, she did a wonderful job:-)

I was so impressed that even though you did not know an immediate answer to this issue, you did not hesitate to get to the right person that could advise the best way to take care of it. I thank you for that. I would never have been able to figure that one out. Thanks a bunch!

When I called Buildium today, I was frustrated with an accounting situation and felt like I was running out of options. I had some refund checks from utility companies that were made out directly to my owners, and had no way to deposit them. I asked everyone I could think of who works in PM or uses buildium, and as a last resort called the 888 number and settled in for the anticipated long wait on hold. Imagine my surprise when the phone began ringing immediately and Jeana greeted me pleasantly and professionally. At first I thought it must be a mistake, that I inadvertently dialed the pay your bill now number or something else warranting immediate service, but Jeana gladly offered to help and patiently listened to my frustrations. Jeana was clearly intelligent and competent and quickly grasped the issue I was having and why it was giving me trouble. I never felt like she had more important things to attend to or like my issues weren't genuine. After a few minutes of my explanation, she introduced me to the concept of a zero dollar check and patiently walked me through the process two times to make sure I understood and could use it. It was as if there was a magic button that could fix my problem immediately, and Jeana knew where it was located. Her solution was exactly what I was looking for.

Thank you for the help

Great customer service. Rep was very knowledgeable and helpful.

Thanks for your help. Very short & sweet session, and accomplished exactly what I needed today!

Did a great job and answered all my questions.

At the end of the call when Jeana asked if I had any more questions or if there was anything else she could do for me I was happy to answer 'no' ... my question had actually been answered. A refreshing change from the norm?

Elyse offered a quick solution to the problem until she could research it further with IT

Thank you for your help resolving my question with security deposits.

She was great..helpful and patient! Great experience as usual!

I received help fixing a problem with a teneat check that did not clear. Thank You Joe Schmitt

I had a lot of questions today, and Jeana was able to answer them ALL very confidently, and efficiently. I was so happy she was willing to spend the time with me an the phone to make sure I understood everything she was saying! Thank you so very much for your amazing service!

Jeana is so awesome! not only she wow me, but wow my boss as well (and he is very hard to please hehehe) She helped us making some changes for our accounting without blinking and eye :) Thank you!

Although there was a little wait time, I was more than WOWed by Jeana. Especially, with all my confusing questions. But she knew just what I was trying to ask. What a support system.

Answered call quickly and had answer to my question immediately. Thanks!

I was really stumped and you solved my problem with such ease!

Fast and friendly service - thanks Jeana!

You were able to help me with my rent payments even though I was unable to explain exactly what I needed. Thank you !!!

Yes... I was completely satisfied with the support. I am new in my role as Operations Manager and will need additional support from your team. With that said, Thank you

Great knowledge. Thanks

David was GREAT! and very patient as I had to keep answering calls while he was helping me. Got to the issue quickly and helped me correct it efficiently.

Thank You for following up...even though we were disconnected...VERY WELL DONE!!!!!

Helped me with my issue in a friendly, prompt manner. thanks!

Your help very professional and very helpful. Again thank you.

You understood my issue immediately and had an answer just as fast. Thanks!

Jeana was awesome. I called with a fairly complicated problem and she was able to understand it quickly and help me work through it.

Hi Jeana was very helpful, friendly & patient. I appreciate her help in clearing up some of my questions.

Jeana was absolutely great....Thank you so much

The representative was extremely helpful and sweet... Thank you again

polite and patience

Awesome job! Thanks for your help!

Extremely helpful answered every question I had thank you.

Absolutely Awesome!

Jeana ROCKS!!!! She was so patient with me and explained things in a way that I understood. She went step by step and was very detailed with each page she went to. I really appreciate her patience and she never made me feel like I was annoying!! Your company is very fortunate to have such knowledgeable person on your team!! Hands down she is Simply The Best!!!!!!!!!!

Bam baby! I lost sleep last night because this Customer's report, Spartan Realty, didn't look right and he was calling me at home while I'm playing with my kids. And you all know at Buildium what it means to me to play with my boys. I know I took a solid hour of your time, and your were patient as a Saint.

First support call to Buildium. Better than expected support. Even though issue was not resolved, tech was understanding of my troubleshooting and listened to my ideas. She did not ask me to repeat troubleshooting steps (i.e. rebooting computer) when it was clear that these steps had already been completed. She followed a methodological process to check possible causes and promptly began escalation issue once it was determined that we could not find a resolution at this time.

It is always such a pleasure to talk to the customer service there. They are all so knowledgable and friendly and patient and Jeana Pondelli is a perfect example of that type of customer service. You rarely find super customer service but I know each and every time I call you that's what I will get. Jeana connected to me and we worked through the problem and always I get the correct and helpful information I needed. I know that you will continue your wonderful service ad it is a true pleasure to be able to know that every time I cal I will get the most awesome customer service people everytime. Great WOW job Jeana.

Wow, we solved a simple accounting problem, the only kind I have, and we did it with internet issues on both sides. We all rock even with adversity in our shadow. Great Job Jeana Pondelli, the italian (I Hope) Problem sover

You were polite and efficient:) Handled the business efficiently and made certain I had all the information needed to complete my work.

Great job and you were very helpful

The answer was timely after a little bit of a wait. Thanks for the expert feedback.

You answered all of my questions, walked me through them, and didn't make me feel dumb for asking them! Thanks for the great service!

Such a lifesaver! We appreciate you and sometimes I get a real winner who gives WOW service! Thank you!

Very friendly and Helpfully - Pleasure talking to someone that actually cared if I fully understood the process. Thanks Again!!

Informative And Knew Your Stuff!

Jeana was such a pleasure to work with. She took the time to make me feel confident in the tasks that I needed to do. I know I took more time than is usually allocated to questions but she never once made me feel that I was taking up too much of her time or that I needed to call back and address the other issues/questions that I had. AWESOME!

Prompt service.

Without Jeana's help I would have gone crazy. She was fantastic.

Thanks for your help! Sure I will be calling often, so great to have a helpful person on the other end of the line!!

You took time to help me sort out the best way to set up multi unit buildings. I was confused and you just kept helping until I got it. And ending up solving another issue through the process that I had been concerned with as well. Awesome! and thanks a bunch.

awesome- patient, very helpful and polite! A credit to your company!

Thanks. You understood my question, did a bit of research and called me right back as promised. Great service.

Great attitude and assistance.

Big Help!

Great to talk to someone who understands accounting and dealing with the issue of converting to Buildium. Thanks for your help!

Answered my questions and walked me through how to delete a tenant. Excellent customer service.

Jeana was outstanding she took the time and explain the process.

She knew exactly what was happening and could explain my options. I was on the phone lass than two minutes and came away with my questions answered.

Jeana was extremely patient, very helpful and very knowledgeable. I have only been using Buildium for about a year. I was using another program for five years before that. The transition has been tuff for me because of my lack of knowledge of how Buildium works and how to look up things. Jeana made getting my corrections done easy and did not make me feel like an idiot in the process. I REALLY appreciate that.

That I gotten a call back fast .jean was very nice on the phone

I feel bad... While on hold for a year, I snapped and punched a hobo in the face. Then, after my conversation with Jeana, I want to apologize to him. But he started talking about calling the CIA since I'm Persian. So, for the first time in my life, I had to stab a hobo. He's in my basement singing old Irish folk songs about stale bread and fluorescent light bulbs. I'm letting him stay in my dog's old room until his wounds fully heal. But, four your part... You were great. I know what you're thinking... Don't worry. I have him chained to the sewage pipe.

David ansewerd questions that I didn't even no I had Thanks for all your help.

As a Community Manager of small Condo Associations, I wanted to inquire about adding Individual Homeowner/Landlord Accounts to our existing services. Jeana was excellent, by providing clarity to an issue that the Buildium Team had already responded to, but I had placed on my back burner for further follow-up! She was also timely with recommending how simple it would be to begin processing Tenant Applications when representing individual Homeowners/Landlords. Awesome job Jeana and Buildium Team! Cheers, Gwen

Patience - I've only used the software for a couple hours and Jeana had the patience to repeat steps and processes until I was comfortable, also helped that she knew exactly what functionality I was looking for.

Jeanna did a WOW job helping me with my accounting problem. Quick, easy fix and now I can do it myself if the situation should occur again.

Thanks Elyse for helping me figure out my accounting issue. Thanks for your patience and great customer service.

As always...you have incredible customer service...so happy with Buildium!! Thanks Jeana!!

great info

she answered all my questions that I had

The quickness with the response and being able to pull up the article of information that I needed.

I have called A LOT in the last few days and each and everyone of you have been helpful and pleasant! Jeana, thanks for the info on how to get that beginning balance (not part of any property) put in. I think we are finally ready to move forward and get this thing rolling!

Thank you for your help!

Yes, very willing to help. Problem not quite solved yet but I know you will work on it based on my follow up reply I sent. Jimmy

Very friendly and knew her stuff. Answered all my questions with ease. Didn't have to wait on hold either, that is always a plus. I told her that I will call easier in the future, cause it made it so easy to solve my problem. Customer service should always be number one priority for any company. Thanks

Jeana was unbelievable. I have never had any support rep remain calm and helpful for that length of time. She was patient and kind the entire call, which was probably 30-45 minutes in length. I had lots of questions relating to accounting and expanding our use as we transition to a full service management company, not just landlord use. She answered all the questions and was friendly and kind on top of that; thank you!

You were able to answer all my accounting questions

You were very upbeat and helpful, great customer service:) I realy liked the personal email, makes you feel like a valued customer instead of just a number.

Received information needed. Had a long wait on phone, but received information promptly when agent came on line

Alex knew exactly how to fix the problem . I appreciate having it corrected so quickly.

WOW

Thank you so very much! Not only are you knowledgeable but are sympathetic with strugglers like me! Keep up the good work; you will be hearing from me. Thanks again Ada TPM

Fast, friendly, and effective. So helpful!

Not only answered my question but also showed me other features related to the topic.

Very personable

Satisfied

New every answer to all my questions

Very professional and knowledgeable.

quick and to the point

Quick and knowledgeable answer

He was great...couldn't have been better

great job.

You walked me through that return check, like it was a walk in the park!

Thanks for your help!!

Very helpful.. Thanks for your patience!

Excellent positivity and responsiveness

Attentiveness to my needs. Thank you for helping with the other support ticket as well

Great support! Thanks

Alex was knowledgeable and went straight to the issue. He was courteous and very helpful

Answered my concern.

Dave was very helpful and patient. A super nice guy who takes pride in his work!

GREAT CUSTOMER SERVICE , ALL QUESTIONS ANSWERED AND VERY HELPFUL.

Alex, I needed help in signing up for a yearly subscription for our POA and you provided that assistance for me. You guided me in everything we needed to do for this change from monthly to yearly subscription. Thank you for your patience.

Received a fast reply and fast help. Thanks so much!

I felt cared for by Alex. I kept adding things to my list of support and Alex didn't hesitate to continue helping me. Thank you Alex.

Good to talk to a real person and get quick results. Thank you!

You were able to guide me through what I needed to do immediately.

Alex was great and very quick at resolving my issue

David was very helpful in helping me solve multiple issues that took over an hour! I feel like I actually have a handle on the accounting portion of this program. He was very patient and not trying to get off the phone like some support people at various companies. He actually took the time to understand what I was asking.

As always, issue fixed immediately. You guys are great!

He was very patient with me. We were on the phone for 2 1/2 hours trying to fix an issue that was done back in 2013. We finally figured it out.

David was proactive with my account and. AWESOME! He is exactly why I love Buildium!

quick explanation

Super helpful and very friendly. Made it very easy to make the necessary changes i was trying to accomplish.

Very helpful! Thanks

Alex answered all my questions..thank you,

Solved my problem quickly

very helpful, patient, and fully explained the answer to my problem

Service was Awesome ...thank you!

Explanations a was quick and you were very professional

Thank you for the information and helpfulness...I also want to thank you for not making feel stupid because I needed to ask for help! And without sounding bad or as a bigot I loved that you are English!

Great job thanks

Thanks for your help!

I love being walked through a difficult issue step by step, by a patient person.

Very polite and very helpful

Bravo :)

Very helpful, solved my problem right away. thanks.

Thank you, thank you!! The instructions you provided were so amazing I was able to follow and understand the steps to correct my problem.

He answered my questions clearly and walked me through each step. I didn't feel rushed. I felt he was willing to take the time to make sure I understood.

Alex was extremely polite and knowledgeable. He went the extra mile... login into my computer to double check we had corrected all issues.

Alex, you were great. This system is pretty easy to use but when you don't know what to do it is fabulous to be guided so easily through what I need to do. Switching to the bulidium ach program is a huge move for me and you helped take the scarrrry out of it :) I also liked that you seemed to go with the flow through the computer communication glitch. Life can be frustrating enough without getting aggravated on top of it. Thanks for that :)

Thanks Alex It is great to have patient support to walk us through the steps as we learn the software..especially with the first monthend.

Call back was quick. Solution was easy. Thank you!

received quick and full answers. very professional. thank you

Answered my questions completely

Thanks again for the assistance

I never would havefigured this out without your assistance.

Andrew, Thanks so much for your help this morning with regard to updating all of the properties to allow EFT to the tenants and walking me through getting them set up and sending out the welcome letter. As always, Buildium support is the best. Thanks again.

Was a great help, got to the root of my problem in a very timely manner which turned out to be operator error on my part, and very curteous!

Great Job!

Elise is probably one of the most knowledgeable staff members I have apiken to at Buikdiujn. Thank you for all your help!!

Alex, you nailed it. You took the right approach with walking me through each month of our statements, and eventually we uncovered the problem. This is great customer service, because instead of just solving the problem for me, you tought me some diagnostic steps that I can use in the future. Well done. I'm sorry you have to live in Boston where it's probably 30 degrees but feels like 24. It's 85 here and, well it feels like 85

Good job on your end, but Forte is claiming they didn't receive my email. I resent it to them. Thanks again!

good customer service

Yes, Alex WOW'D me with his customer service skills and his patience. He was also VERY knowledgeable and got things solved quickly and thoroughly. It was a great experience having him on the solving end of our problems and I wished I could get Alex or Grace every time! (I filled this out once, but I guess you didn't get it???)

Helped me to get over the hurdle of inputting the accounting information into the system. Couldn't have done it without you. Thanks again! Have a great weekend!

Thank you very much for all you help!

Alex provided excellent service. I basically thought I lost my data. He was VERY patient and reassuring. With his help we were able to get the original task completed changing my administrator email and password and bring back my data. Additionally, he informed me of the tenant screening portal as well as the E Pay function both of which my company will be utilizing. VERY satisfied, thanks Alex....

I left a message on voice mail, you called me back in a timely manner and took the time to provide all the information I needed to complete my epay application. In my opinion, that is excellent customer service! Thanks.

He was very patient with me. I came into this trying to figure out what someone else was doing. He helped me step by step to understand what I was doing.

You were extremely helpful and informative and walked me through everything that I needed to know in order to solve the problem. I appreciate the prompt response to my call and the time that you took to give me step by step instruction.

Awesome...Thank you

Elyse did great. She handled the problem and got in touch with Forte and determined the issue. Very professional and friendly.

Great Job and very patient all while dealing with a complicated accounting problem!

Big help....quick and to the point. Thanks!

Thank you for the information I needed. I am a new customer, but the customer service thus far has been great.

always knowledgeable and quick to respond, thanks

solve the problem for my tenant not being able to do an electronic transfer. It was a manual step I forgot .Be nice if when we load new people if there was a reminder to set payment setting. oh well, Wow for Alex

Thanks for the time you took to answer my questions and guide me through the renewal process. Your patience was much appreciated. It's so refreshing to hear a friendly voice on the help line...

Awesome Customer Service!

Definitely!!

Thanks for being on top of things and helping me solve the issue!!!

Alex very calmly explained what I needed to do to get access to change my password in the program. Even though I wanted instant fix without having to do what was required. I never detected any frustration on his part. He also followed up when I did get the info required, sent through and got me taken care of. Very much appreciated on this last day of the month

Alex found my issues, explained why I had set them up wrong & we were able to fix it right away & I understood what had happened. Outstanding customer care, as usual.

Great Job !!! Alex helped me fill better about the software as he assisted in navigating me through setting up my property.

Thanks Alex. I was a very simple matter and I had experienced it before. You walked me through the steps. You were pleasant and very helpful. On another issue, maybe you can forward to someone. The phone time to wait was about 45 minutes. Improvement needs to made in this area. But you were great! Thank you.

Very patient and answered all my questions.

Thank you Alex for helping me thru some owner draw questions and accounting issues! And, it was at the end of the day! Much Appreciated!

quick and to the point.

You were patient, and help me accomplish my goal for the day!

I thought we had to delete properties and clear them out to free up units on our plan, alex told me I just had to inactivate and that would free up units, that saved me hours and hours on our self rentals that needed deleted.

Alex, Just wanted to thank you again for addressing my concerns with the possibility of double billing on a credit check that I needed to change the email for, and got me to where I needed to be to fix the incorrect email I entered. Thank you again

The wait was long to get a live person, but Alex was great in helping me. Thank you

Really helpful and kind. Thanks!

Always the best customer service at Buildium. Staff really understands the product well. Great Job!

Awesome help!!!!

Very Knowledgeable and patient..

Alex, You were awesome this morning, thank you very much!

Thanks for making sure I understood what we were doing and why.

Everything was great. Thank you for your help

Even with my lengthy rambling description of the issue, you still understood what I was talking about. You wrote the help ticket up perfectly and solved my issue with speed. Thank you for the assistance!! :-)

Alex was extremely helpful and kind. He walked me through every question, providing outstanding feedback and instructions the entire time. On top of all that he was very patient and made sure that I was comfortable with everything that we reviewed. Speaking with Alex was very pleasant and I am more than satisfied. Thank you so much for all of your help!

Alex was able to help me finally put all the pieces of the puzzle together. I have requested help for this topic several times but no one has ever gotten completely to the bottom of things & Alex did!! Great Job Alex - Thanks :)

Alex has a great understanding for the accountting process. It was very comforting and put me at ease while speaking with him!

thank you great job!

I called in regarding a credit issue and he contacted Transunion for me. He then called me back with the information he was able to attain. Alex was very courteous and helpful. I greatly appreciated his eagerness to be of assistance and his pleasant demeanor. High fives Alex!

Alex, You provided excellent service even though I confused you thoroughly! Thanks so much! Millie

Answered my questions.

Alex You are amazing in your knowledge and how you interact with me as the customer. I cannot thank you enough for your assistance and know if I am in trouble again I can count on you and Buildium to help get me through it. Thanks again

I like the way you got right on the situation and looked further than the end of the business day on my behalf. Dam fine service!

Alex. Thanks for the quick turnaround.

Elyse was great in answering my questions. She was knowledgeable and patient.

Sometimes you just need an expert that can answer a question quickly and Charlie nailed it today! Answered the question I had! Perfect and timely! Buildium continues to have customer support that is fantastic!

Thank you for a quick fix! on 2 problems!! Being as busy as I am it was wonderful to be able to call in and get the answers/help I needed so quickly!!

Clear, concise information addressing my concerns. Alex was completely in command of the system, solving my two problems, and helping me understand how to correct past mistakes and avoid future ones.

I had not had a reply from FOrte in regards to a request to increase out withdrawal limit. Else oaf used to resubmit our request and to copy her in so she could help expedite with the third party. Pro active! I appreciated having someone offer to follow up on my behalf and try to expedite things.

I really appreciate your help in solving the problem so quickly. Thanks again!

Alex found my accounting error right away, and was very helpful and courteous.

Clear, concise, friendly. What more can you ask for!

It surprised me with what I didn't know . Thank you very much! Faith

Thanks for your help. You answered all of my questions and made it very clear and easy to understand.

Good job explaining everything I asked

awesome

He was very knowledgeable and patient. I am forever grateful for the help!

Alex was extremely helpful, knowledgeable and also very nice. He was able to find my problem and took care of it right away. The customer support from Buildium is always wonderful and easy to work with.

Charlie did a GREAT job! Answered my questions.

Elyse was able to answer my concern right away with no hesitation and no excuses. She was very pleasant and seemed to care about why I called.

You rocked it out. I was losing my mind on this particular problem. Thanks so much.

Alex did an excellent job trouble shooting my issues and provided me with suggestions how to improve the efficiency of my business. Alex also was unsure how to solve one of the issues and had his supervisor take care of the problem within about 5 minutes. Great costumer service as usual!

Wonderful! Friendly, patient and knowledgeable!!!

Our new contractor, who is awesome, and we really want to keep him is a smaller business and yet very talented guy and we have been itching to bring him on board with us more fulltime. He had been totally stressing about not receiving his checks yet and I needed to understand how, when, and where checks were released from and Elyse was right on in doing everything on the spot and making sure things were in order. She even provided me with times that they entered the USPS mailing system. I was in no way expecting that kind of service. Totally made my day and kept my contractor happy to know everything was in order and it even helped my contractor trust Buildium more. THANK YOU!

Thanks, Charlie, for quickly and efficiently walking me through an epay correction!

Very informative and knowledgable

Gave me a solution that will really help me with the accounting going forward.

Alex was a wonderful help and walked me through step by step how to correct our 1099 issue.

Knowledgable

Charlie was very helpful and answered my question very quickly

you were excellent, you answered all my questions immediately. You walk me thru the process and proved to me that you are a pro!!!

Thank you for knowing exactly where I needed to go in the buildium system to take care of what I needed.

Thank you so much for all your help! I've been trying all week to figure it out. I should have called sooner!

Kristen answered both lengthy questions I had on applying security deposits and I was able to move on with my day. She was very knowledgable and patient.

Amazing experience!

Excellent help. Thank you very much!

As always your help was perfect!

You fixed my problem and you were very nice

Charlie you did a great job & thank you so much!

You got the WOW for mailing me the instructions to with-hold the deposit since the tenants paid 2 months in advance. I will have to bring that money back to pay the rent for the next two months.

All my questions were answered.

Super to work with

Whenever Kristen helps me I love it! She explains things in great detail for me and works with me until I completely understand it! Thank You!

Elyse is personable, helpful, courteous and prompt. She answered my questions clearly and was interested in learning if there was anything else she could help me with. It's a pleasure doing business with Buildium.

You were outstanding. You took the time to research the matter and provided a resolution. Thanks.

Very helpful to me with no problems.

Sparrow Realty is really happy with the consistent service and timely assistance provided by Buildium. I was able to join an established office and learn the entire system within a week time period, enough so that we are now completely virtual. Thank you for being so WONDERFUL!!!

Charlie was very helpful and answered multiple questions for me.

Thank you for your friendly greeting and quick response to my question!

You Are Awesome !! I so appreciate your guidance with the settings in the association level. I thought it would be much more difficult that it was. Thank you for the step by step path. I think I'll even be able to remember it for next time !!!

The most helpful tech yet!

This was our first day with your software. Thank you for calling me back twice today and helping us.

My questions were answered and I was able to continue working thru the weekend to get my information entered.....I am new to Buildium and am loving it!!!! You all are very helpful.....And, I know I am going to need a lot of help getting started! Thank You! Kim @ Star Property Management

Super helpful

Awesome customer service!!!

She was cheerful, informative, and seemed to enjoy helping me! Since this is our first month using Buildium, I'm sure I'll have more questions, and I hope when I call, I get her! Thanks!

great up from your staff barbara whitehead

Thanks for the help. I prefer to speak to someone directly. Thanks

The support staff at Buildium is great! Very helpful and patient.

She was patient and willing to help a ludite like myself.

Kristen was quick to understand my issue ( I speak with an accent), she helped me get to the core of it, and thanks to her guidance, I was able to complete my job. She had a great disposition and made me feel comfortable through the whole process. Thank you Kristen, -Ava

I was very pleased with the prompt response and your knowlege of the product especially with my particular security concern. You were very quick to get me an answer and put me at ease.

Thanks for the help, always good customer service.

I was calling at the end of the day which tends to be a little more busy. I had a tenant who could not pay her rent and she was very worried. Elyse was SO positive throughout the whole phone call. She never talked over me, even if I may have cut her off. She answered my question and took care of my problem within a minute. She even followed up to see if I needed anything else. You are very lucky to have Elyse on your team! Just a great job overall :)

Kristen, was very helpful and knowledgeable

Problems were solved quickly and friendly...

Excellent Service, Thank You So Much!

Elyse took time to try and help me with our unusual situation. When it did not work, she asked me if I could hold and went for additional assistance. This took everyone thinking outside the box. She was happy to know that it worked and that we both had learned something new today.

Elyse was so patient with me and went over and beyond to help me with my issue right at the close of business!

Elyse was very knowledgeable. She helped me with all my problems that I needed to fix and made sure I understood what I was doing.

Great company - great customer service!

Very prompt answer to my question!

You did great, helped out and very pleasant.

Did a great job. Figured out what the problem was and explained it to me in a clear manner for me to correct it

Had a great experience you all ROCK!!!!!

Very timely help! Thanks a lot!

very helpful today and how i do things in the future. great job

As always, you guys do a great job- Thanks Mike Rolnick

Patience Danielson, Patience...

Elyse was very helpful and professional, A++ customer service all the way. Thank you!

Solved my problem immediately, with a cheerful attitude. Thanks!!

Should have called two hours earlier it took you one minute to show me thanks for your help

Always Awesome to work with..

Give her a raise!!

walked me through with ease

Elyse was awesome. This is the second time I have been lucky enough to talk to her. She was very informative and even too the time to send me additional help material on my accounting question.

Did not know the answer, but did not come pack to the phone until she knew the answer. Thank you!

She was Very helpful, knew exactly what to do. She understood what problems I was having without me needing to go into much detail and she was able to walk me through exactly how to fix everything. Thank you!

knowledge of the system and great patience

Elyse knew how to correct my problem immediately when two others had me recopy my cells into a new import file which did not correct the problem.

A simple staight-forward explanation that made my day!!!!

Another great job of assisting me.

I called at 4:45 and left a message. WOW-you called back even after closing time. This is our first real month and I had multiple questions. All were answered smoothly and so quick that I was shocked that I had been on the phone only a few minutes. Thanks!!!

Elyse was friendly, polite and knowledgeable. She answered my question without hesitation and I knew she wasn't flipping through a help book like you hear the pages turning in the background on other call help centers.

Quick and Competent. Thanks!

Excellent

Great we got all of our questions answered.

Kristen was great! She helped me solve my problem quickly and efficiently! Everyone is happy! :)

So nice!!!! Thanks for great customer service!

Great job Elyse. Not only are you super cool but the directins you gave me were easy to understand and answered all my questions and more. You definetely went beyond what I expected.

Another well done Elyse! I appreciate very much you walking me through my learning experience. You are very knowledgeable and should be promoted with a raise.

Elyse was very knowledgeable and helpful. I was able to get to the point quickly and get the problem resolved. Thanks!

Very patient, knowledgeable and nice!

She was able to communicate effectively

Thank you for getting me back on track Great job

Elyse was very helpful and knowledgeable about the problem I was having. She was friendly and sounded happy to be at work!!

Derrell was very helpful and took the time to research a question that I had.

You were totally awesome. As I start using the software, I am sure there will be more questions to come. Thanks for all your help. Steve

Kristen was very patient and very thorough in her directions to assist me with making corrections. It was a pleasure speaking with her and know have another question and am hoping I get her on the phone again. Thanks Kristen!

Kristen was very helpful and knowledgeable when assisting me this afternoon.

Elyse noticed an error in my posting not related to the reason I called. She walked me through how to do it correctly....that's great service. Thank you!

It was great talking with Kristen yesterday she was very helpful and listened to the issue I was having and made sure to let me now that while we couldn't find a solution she assured me that one of your tech team would figure out the glitch and solve the problem!

Elyse was happy, bubbly and answered all my questions.

Elise was excellent, I can honestly say this is the first time I have called in and actually got prompt and accurate help. Not the normal,,,well that is a question for your accountant.... I hope I get her every time I call in!!!

Thank you - I entered the temporary password twice - and was able to create my own password again! After struggling on my own , you directed me step by step! Thanks again

Kristen wow'd me .. she solved my problem

Kristen is very helpful and friendly. And very very patient!

I was able to enter my username and password with no problem after you spoke with our bookkeeper Margie and pay our outstanding balance, thank you very much!

Thank you for your quick response and answer to my problem :-)

good

Thanks for the great customer service!

She was kind and patient

as always pleasant expert advice that corrected our issues- thank you!

Great customer service!

Several questions about the flow of recording-keeping were answered after looking at the postings with me on line! Terrific resolutions and very patient! Thanks so much!

THANK YOU!!! You solved ALL my Problems and you were very patient!

Very helpful in answering my questions with a pleasant tone to her voice. Thank you!

Kristen did a nice job of listening to my complaint regarding the lack of detail as currently presented in my latest invoice for basic tenant screening. I now have no way of telling why we are getting billed for 3 tenant screenings for the month of May, 2016. Your system used to tell us the names of each person that we are getting charged on. Now it just says a total of 3 tenant screenings. To the best of our recollection, we only submitted 1 tenant for the basic screening during this time period. Kristen said the problem would be passed along to the people who could change it in your new invoicing system. By the way, we still need to know this detail & are patiently waiting for feedback.

Very prompt in returning my call. Took care of all issues.

Thanks always

Very Very Helpful and Knowlegeable

Great job. Answered all my questions.

Problem solved!

Kristen helped me out BIG TIME. I was quite frustrated and she walked me through what needed to be done. Thank you for being so kind and patient!!!!

Elyse is great! She knows her stuff! Super patient while I talk myself through some of the transactions. Usually with customer support (for other companies), its me explaining myself a dozen times only to get a scripted answer that doesn't help. When I speak with Elyse, I feel like we're both on a team together trying to solve a mutual problem. Thanks for all the help!

Had a tenant in a panic because her EFT was reversed. I just needed confirmation of what had occurred. Elyse was able to answer the question quickly AND even went further to contact Forte to make sure there was nothing else amiss. THANK YOU!

You knew EXACTLY where to tell me to click for the two things I couldn't figure out, and it was done very quickly and easily!

Did not have my personal info with me however you found my account and went right to work to get my issue resolved. My email response (as promised) was waiting for me when I got home - quick call to the potential tenant and all was taken care of immediately.

Thank You for your help

I called, I stated the issue and BAM! The issue is resolved. All done in less than an hour! Thanks Kristen

Elsye was very patient and knowledgeable. Great asset to your company.

Kristen really helped my understanding of the program & accounting capabilities. Very friendly, extremely customer service oriented. Thanks Kristen!

Again- Elyse was wonderful! I am gradually learning the intricacies of this system and liking it more daily. Elyse carefully guides me thru the process and I feel confident I will be very proficient soon! Thank you

After days of looking at the statement unable to figure out the issue, my Buildium CSI (yep, like the show) came to the rescue and was able to find the issue and walk me through resolving it. Thanks!

OMG! She changed my life today- thanks!

Thank you for fast help

Kristen, thanks for the smile over the phone. You have a great attitude and were quite helpful. My inquiry was satisfied three days ahead of schedule. Our thanks to you and your outstanding team.

Kristen helped me out of a jam that would've taken too many hours to find on my own. Love the tech support there.

This was my first call to the client support line. We are new to Buildium, and this was my first day to enter information in. I called with a simple question, and Kristen was friendly, supportive, and answered my question. If all calls are this good, I'm very grateful!!

Kristen answered all my questions quickly and clearly and with patience.

Excellent Support.

When I called in the CSR was very knowledgeable even though I was unsure he walked me through the process I needed and was able to resolve my issue.

Always getting quick responses!

Elyse is simply amazing. She's upbeat, positive, patient and knowledgeable. Step by step instructions is why I hope to speak to her all the time!

Great experience with Buildium thanks to Kristen. She was very helpful and friendly. I got back on track thanks to Kristen's help. What a talented young lady.

Thank you Kristin for your help. It makes a difference when talking to someone that knows what they're doing and is happy to help. Thank you so much.

Appreciate your time and patience working me through all my questions.

You Guys are the best. You make me feel so comfortable, like the Discover commercial. You treat me like I would treat me. thanks

Elyse was very helpful in explaining the pricing structure for epayments and Remote Checking. Looking forward to working with Buildium to build our property management company.

She was truly AWESOME...Understood what I needed, provided me with the instructions of what to do, Answered all my questions, and the information she provided helped me to fill in a big piece of the Buildium puzzle of how to do it. Very satisfied, happy and feeling a lot more comfortable with the software. I am sure there will be more but I am definitely getting there. Thanks for the superlative customer support that you guys offer!!!

so nice

great job

Took care of my problem in a timely fashion

I know always get the best customer service ever everytime I talk to CS at Buildum and Elyse Lablance is no exception to that. So friendly and pleasant, and knew exctly how to help me. You truly need to change companies and NEVER use the same company to do he credit/crim reports, they are awful. I have voiced this opnion many times. But Buildum and s wonderful SC Department are NUMBER 1. Keep the great work up, I know you will. As always apleasure to be able to talk to highly skilled intelligent, caring people that always help. Thank you, Donna Muyleart Manager Lamar Plaza Apartments

Elyse definitely knows her product. Elyse took the time to delve into my problem books, and she found most of my issues. I will touch back with her tomorrow to finalize the remaining 2 minor issues. She was thinking I was going to have to escalate to your Pro Division, at a huge expense to me, but it looks like probably not. Yeah!! I have dealt with Elyse on 3 separate occasions (once at end of April, then yesterday, and again today) and each and every time she has represented your firm and product VERY well. She is awesome!

Awesome

The rep was an awesome help and s very nice person

Call was answered promptly. Not on hold long at all. Person helping new exactly what I was trying to describe to her and walked me through the fix for it in a matter of seconds. Thank you!

Great job!

Specifically about this call, the woman I spoke with was friendly as could be, and frankly seemed to actually care, I don't mean being professional and doing her job, she seemed to actually care about helping me with my problem which is so rare these days. Every time I call you guys, you know what I did wrong and how to fix it before I finish explaining it. Your support is amazing!!! Just being able to talk to someone who speaks English as a first language is rare in tech support, and it's even more rare to talk to support that actually knows the product they support - most companies tech support is nothing more than a person reading a troubleshooting guide to you. Buildium may be lacking a few features I wish it had, and frankly some competitors of buildium have a few nicer things, but you guys rock on support and it's why I have not switched to any of the competing products even though I desperately want a much better on-line payment (affordable credit card payments for tenants ie: 1%), and also a better tenant screening solution (ie: evictions included, I will pay extra for the feature if you will integrate it, or maybe partner with any of the dozens of companies that aren't smart move who have it available, I know I can use them outside of buildium and may be forced to, but it's so nice to have it all built in, maybe give people a choice of 3-4 services to choose from )

Absolutely Fantastic! Knew the answers to all of my accounting questions and the resolutions for the correction on my Owners Statements as well.

Elyse was absolutely wonderful and guided me through each step and also helped me to understand what I was doing. Thank you!!

Thanks again you made me feel like I wasn't drowning!

Elyse was very personable and helpful. Also very patient. She is definitely a people person!! Not to take anything from the other techs, but sure wish I could get her all the time!

Elyse was of great assistance. She is polite, enthusiastic and very helpful.

Quick Call Back. Patience with my elementary questions. :)

Great Service

Excellent customer service!

Kristen was super patient, pleasant and helpful. He answered all my questions proficiently and professionaly. It would be a dream if all sales reps were like him! Thank you!

You were awesome! So helpful and patient :).

Derrell was extremely helpful he answered all my questions and even supplied me with information I didn't know I was looking for.

Thank you so much for your help. I very much appreciate all the work you put in to this to help me out. This was a tricky one and you figured it out! You are the BEST!

Very helpful, informative, etc. Thank you

Great customer service as always. Very happy with Buildium and the service they provide.

Very helpful, patient, and informative.

Thank you for the awesome help and your appreciated patience, as it took a little longer to get me through the help I needed !

I was called back within 15 minutes and all of my questions were answered. Thanks!! I am confused that "Section 8 Income" is not classed as rent income and therefore is not included in the rent roll. I wish I could change that so my rent roll would be accurate at a glance.

Representative was patient and helped me all the way through the process.

quick fast solution!

Kristen answered all my questions and help me WOW

Thank you for the help and being sooooooo patient!!

Awesome job! Helped explain everything and took the time so that we could understand. Thank you all so much.

Kristen was so AWESOME!! Patience is more than anyone could ask for.

Kristen was very polite, patient, helpful, and knowledgeable. The "WOW" for me, was when she was able to come up with the solutions to my problems, before I could finish finding the right words to describe them, the girl definitely got skillz, an absolute pleasure to work with.

Great!!!

She helped me quite quickly and solved the issue i was having and i wasn't on the phone for very long

Kristen you were a pleasure to work with. Your attitude about my problem was sincere especially when your dealing with someone over the phone and not face to face. Thank you!

Kristen was so patient with me as I am new to buildium. Got me through everything I needed help with and had such a positive cheerful attitude!

very knowledgeable

Thanks

Quick accurate fix thank you Mick

Great job -Love the support

Thank You for all of your help!!!

You were awesome! I am still learning and you took the time to help me correct the mistake that I made, along with taking the time for me to write it down in case I needed to know how to correct the issue in the future. Thanks!

This gentleman took the extra time to research my questions to make sure he was advising correctly. I appreciate that.

Taken care of right away

Derrell listened to by problem, answered my questions quickly and solved my issue

Kristen was able to help me with the several issues I had questions on...courteous, professional and and again...The BEST!! Thank You!

Yes, very helpful. But I don't think it was Ashley Ray. I'll figure this out, yet! ;) The WoW! = When leaving my message, I had not yet given my phone number. So I did not expect a call back... it was tracked down in the system and sure enough I got my answer.

Kristen was awesome - per usual. I call almost daily to the customer service help desk and the service I am provided is always first rate! Love this site!

She is very friendly and helpful!

Awesome! Patient and willing to help find the solution that we were looking for.

Very helpful ... and delightful to talk to

I was very pleased with the help I received. Kristen immediately knew that what I was asking about was possible and yes it was. She walked me through the steps to get to Notes. I later tried when I was at home and found exactly what we are needing to do. Thank you!

Ashley is wonderful!! Huge help!!! He instantly knew what was wrong and exactly how to fix the problem, walked me through step-by-step. Thank you so much!!

Kristen did a great job. And she did it quickly. Thank you.

Excellent service Ashley Rae helped me with a big mess I created, stay on the phone with me for quite awhile making sure I had everything straightened out, I feel much more confident moving forward now.... Thank you :)

I so so afraid you wouldn't be pAtient with me. If there were more happy faces I would have given you alllllllll of them. You made my day and I walk away feeling as if I learned quite a few things.

My problem was solved!

Very helpful! Thanks so much

Excellent service, friendly, knowledgeable, helpful, and clear! Thank you!

Derrell was helpful, professional and courteous. He also stayed on the phone with me until my issue was resolved. Thank you!

Answered all my questions and persevered despite an iffy phone connection

Ashley was a huge help.

Called me back when we were disconnected, didn't mind my basic questions, walked me through what I needed to know. Perfect.

The easiness of your explanations helped me to understand much better the task at hand. As a new property manager learning for the first time an automated system I do have lots of questions on how everything works. I do thank you for your willingness to teach me.

She was very polite and helpful. I asked multiple questions and she was able to answer them all. Very knowledgeable.

Kristen did an outstanding job helping me today. She was able to guide me through setting up a new tenant and lease. She also provided me with excellent service with regards to questions I had pertaining to allocating deposits. Thank you for steering me in the right direction!

Kristine, I want to thank you so much for your help today. You were excellent, patient and knowledgeable. Best, Cathy

Extremely patient, incredibly helpful. Outstanding customer service!

Amazing help! So patient and knew exactly how the program works in order to help me efficiently.

I have spoken with Kristen before. Very very pleasant and helpful. Thank You!!!

Great customer service as aways

Kristi was grea!J

Not only did you call me back in a timely fashion, but when you did, I was driving so you offered to email me the steps I needed in order to accomplish what I needed to. They were very easy to follow, and came promptly after our phone call. I accomplished what I needed to for my client!

Easy, non-judgmental, and I learned and got the help I needed.

Thank you Kristen!! I great appreciate your help and patients, you were very informative. Kris

Knew exactly where I needed to go in Buildium to fix my problem! Simple, easy, fast! Thanks!

I got into Buildium

Great customer service as always!

Always great customer service with Buildium.

Excellent phone support. Mahalo.

Kristen has helped me in the past as well as today. She is always helpful and professional. Your support staff is excellent.

This is not the first time I have contacted buildium. You guys have always been very helpful and patient with me. I have received specific and detailed information on all my requests. I never hesitated to call or start a ticket asking for help. Thank you and keep up the great work.

Melissa was great! She was patient in helping me solve my problems, and when we were both stumped she didn't hesitate to admit it and ask a supervisor for help. And of course the problem was solved :) A++++ service!

Again Ashley is wonderful help. Thank you so much Ashley. I love it when I get you

Very helpful, returned call promptly.

Melissa was great in helping me figure out the final issues I was having with owner statements and getting them to come out correctly. I know she stayed on the phone longer than recommended but I really needed her help and attention to fix the issues I was having.

Melissa was great and very knowledgeable,. being new to Buildium Iam sure I will have many more questions and it was a pleasure.....

Great customer service. It is good to know that your are always just a phone call away. Thanks for your help.

Melissa is wonderful!!! You answered all of my questions and understood our concerns. We really needed help with getting credit. Thank You for all your help.

Perfect service from nice people as always..thank you

Very friendly; looked at several options to finding a solution Thanks!

Melissa provided a rapid response on a very busy day with a quick and easy fix to my accounting problem.

Ashley answered my question quickly and I only was on hold a couple of minutes instead of 30!!!

You were so helpful. Thank you for taking the time to explain everything and verify the information I needed.

Was not only understanding but intelligent in her troubleshooting of the situation!

I am WOWed...you gave me articles to read to help with the buildium experience. You have some knowledge of yardi which helped you understand what I could and couldn't do in Buildium....that saved me time and fruatration.

Melissa was awesome and was a great help!

Oh my gosh! I would have never figured out a solution to my lease problem without help! Help came with speed and knowledge. Thanks so much!

Extremely helpful. Appreciate your patience very much.

Thank you for the answer and your willingness to accomodate my calling time. Thank you

Service was great today, Thank you!

Great job! Thanks!

As a new user with limited knowledge, I was extremely pleased with the level of customer support provided to me. The CSR was polite, professional, patient and provided me with a thorough explanation

Awesome! I appreciate being walked through how to route things correctly in my system. Sometimes it take a hands on approach instead of the tutorials! For me anyway - LOL Ashley was patient and took it slowly fo me explaining each step. Thanks so much!

Great

Thanks Melissa, (beautiful name by the way, same as my daughter's) You were very helpful!!

Ashley offered time saving tips without being asked. Time is precious!!

I needed to convert a regular tenant to a Section 8. He was extremely helpful.

Thanks for all your help!

YOu did a great job answering my questions quickly and easily. I felt completely successful that the problem was handled and I love that!! Great JOB!!

The answer I received regarding Property Reserves was very clear and she gave me the different ways it could be collected. Very good information.

Great information. I threw like 10 various questions at her and she nailed them all!

thank so much!

Very efficient prompt and courteous!

She knew exactly what I was trying to ask and without pause directed me to do what was needed

Melissa was cheerful, friendly, and knowledgeable. She addressed all my questions quickly and thoroughly.

I am very happy! You answered my questions and made sure I understood where I needed to go and what I needed to do with setting things up on our new website.

GREAT JOB

Ok, I didn't like the fact that I had to wait a 1/2 hour to get some one, but you did a great job and figured out the problem that the other customer service agent didn't do right the day before

Although we were not able to, completely solve my situation, not her fault, Melissa spent a lot of time with me , was very professional and very pleasant to work with .

You helped me with my problem. Thanks so much.

Melissa was kind, helpful, very patient and clear. She walked me through some issues. Melissa helped me with a very confusing item and made it all work. Buildium tech support is the best!!!!!!!!!!!!!! Thank you!

Melissa was a tremendous help on a frustrating accounting I could not figure out.. thank you

Melissa took ownership of my issues and came up with innovative solutions where they existed and clear answers on issues for which Builium did not have a good solution. If possible Buildium should consider adding a feature that would allow users to enter data conditioned on higher approval by an administrator to prevent unwanted changes which might not able to be easily undone.

Thank you for following up on the discrepancy and showing me how to correct it. Every issue that happens like this helps me learn the program better

Melissa took my call and understood what I needed. Easy to work with and knowledgable. It was a very good experience for me. The woman rocks!

I was very satisfied with the support I was given.

Melissa encouraged me to continue checking the batch report that was taking so long. She explained that IT said it had been slow today and submitted a ticket for me.

I called and left a message when I was experience some difficulty to upload data file to the system.. Soon after I received a call from Mellisa. She was very knowledgeable and helped me to fix the problem very quickly! I'm impressed with the timely response of the support staff and the quality of their service!

She really cares about my situation and give real answers.

Thank you Melissa for taking the time to log in to my account and walk me step by step thru my security deposit issue! Much Appreciated!!

You knew without hesitation exactly where I needed to go on your site, not only to do what I needed, but also to double and triple check it!!

Answered my questions clearly and concisely,and was pleasant. Good job!

Melissa ...you did a great job! Keep it up

Very helpful! Found the answer to my problem right away!

Superb problem solving skills. Listened and understood our problem.

The call was fast... quick... easy... to the point. The problem was identified... understood and resolved in all of about 60 seconds. THANK YOU!

Melissa answered questions quickly and informatively. Thank you!

Melissa was so eager to help the entire time! I Have been dealing with representatives that answer one of your questions then rush you off the phone and stress that they have to keep their calls to a minimum. Each time i asked a question, melissa would say oh that is easy to do, I can walk you through that. You need more representatives like her on your team!

Melissa was a wonderful help! I called back twice with different questions on how to input different items so that I could do an initial reconciliation. She was very patient and walked me through each step. She was very helpful in getting me acquainted with the software. Thank you!!

Melissa did a great job answering my questions. She explained everything fully and I got my issues worked out!

Customer service representatives that truly know their product! What a rarity these days. And you stayed on the line and walked me through the steps to ensure I understood the process. Who does that anymore?? You have a great product and a great support staff.

Melissa Professional support was fantastic, Melissa walk me through Step by step I 'm a hands on person and visual , I could feel through the phone that she love what she was doing, I finish the rest of the 3, I had left before I received the e-mail on the instruction.I love Buildium because of people like Melissa the new change has been made easier by Melissa help , Melissa is a asset to your company and is a great teacher, she will be growing to great heights in your company, Thank you, Melissa you are Great ,Fantastic, and Wonderful

Called in about a technical question, Melissa immediately knew how to solve it. Short, simple and awesome.

Very Nice!

Great support!

Very helpful about an unusual issue with cash transfers among LLCs.

Solved my issues and was professional in doing so.

VERY DETAIL AND HELPFUL

He knew what I was asking even though I didn't ask it in a very concise way, and he was instantly able to answer my question and show me how something worked that my boss and I didn't even know existed. My question was answered quickly and I was off the phone before I knew it.

a

very knowledgeable! very patient!

First time user and caller - very professional ! Answered my call promptly and listened to my questions before answering - much appreciated . Great JOB - keep it up

I love the fact your support team is knowledgeable and happy to help. I also love the fact I don't have to wait for hours or days on end for a response. WOW!!

I called not knowing if the problem I had was fixable and David was on the phone with me for 30 minutes and it is fixable. Then I had another question about reconciliation because it wasn’t making sense to me. He pulled it up and he had the same problem as I did. So he went and got help and the fix was quite simple and we both said we felt silly about it because it was so simple.

Ashley Ray went the extra mile trying to be helpful even if after I was a little slow catching on. Thank You Ashley Ray!

thanks

Friendliness, knowledge and understanding that clients need help to perform and that we are a team!

Extremely helpful!

Ashley was very helpful!

Not only did you understand B but you understood accounting as well

The call this morning was very good and clean and effecient. Thanks for your hard work.

Fast and efficient!!

Darrell listened well and quickly understood my needs. He explain the information I needed. Within week's end problems will be solved. Very courteous and professional.

I had a problem that seemed complex to me; however, Derrell had the solution in no time at all. He was both knowledgeable and professional. He is truly an asset to Buildium. Thanks Derrell -- you deserve this WOW!

The young man was extremely helpful and polite. He took the time to make sure the corrections I needed to do were both correct and understood by myself. I was worried I had made a major mistake but he walked me thru the corrections and explained how to do it right. Excellent service.

N/A

You made my difficult task seem so simple with your "step by step" instructions. Thank You Thank You Thank You!

Excellent customer service! Easy to follow guidance! Thank you so much!!!

Duane was very helpful and guided me through the issue with a successful result.

thanks i felt stupid i could not figure out what i was doing but you knew exactly what to do. i forgot to remove the eviction :)

Great job walking me through the steps and taking your time with me.

I got a call back very soon Problem was resolved very quickly Derrell waited patiently until I downloaded the necessary application

David explained some pretty complicated financial reporting to me to prepare for tax season.

The support was incredible!!!! So good. Thank you so much.

Thanks Derrell for being extremely patient and informative! You gave me superb customer service as we navigated through Buildium with applying management fees. You also took the time to troubleshoot an accounting error that existed 5 years ago! THANK YOU! THANK YOU! and THANK YOU!

Awesome

I am so impressed with the help I am getting while I am preparing for a state audit. I will provide more feedback when complete.

Super fast and friendly response to my questions,so I could keep moving forward.

great

Support was extremely patient and helpful. Spent all the time I needed to make sure I was taken care of.

Nathan helped me in less than 5 minutes with something I spent the morning trying to accomplish. Thanks, Nathan!

Great as usual. Sorry I call so much.

Answered my questions quickly.

I like that you gave me knowledgeable details to the questions I had regarding credit checks through Buildium.

Nathan was awesome! Helped answer the questions he could & got me in touch with the sales department to answer the rest of my questions regarding Buildium Pro.

Nathan was a huge help to me by answering my many, many questions. I appreciate your patience, your listening ability, and your friendly demeanor while still being professional!!

I talked to Nathan a couple of times today and he was very knowledgeable about Buildium and was extremely helpful in making me understand some actions I needed to do. He was friendly and professional!!

Even on a end of the day friday....he was willing to hear out the problem and offer a solution. thankful he knew what the problem and the solution was. Thank you Nathen

Awesome support Buldium....You guys are the greatest!

Nathan is knowledgeable and patient and gets me through the process of understanding/fixing the issue in a professional manner. He does a great job and is very personable. He's enjoyable to work with.

Best support group I've ever encountered!

Nathan answered my call promptly, listened to my description of my issue, then patiently described what might help remedy the problem. He sent me a link to an existing issue paper. I worked my way through the information, and was able to remedy my issue.

As usual, great, quick answers to questions. Your customer support is second to none.

THANK YOU SO MUCH. You were amazing and I greatly appreciate your help.

Awesommmeee!

Nathan spoke was quick and efficient in helping me and for that I am most grateful.

Thank you Nathan! Very informative, and thank you for being available on a Friday evening so quickly! That really helped as my deadline is tomorrow. Every interaction with Buildium has been a good one for us, top-notch service, and you really went above and beyond. Thanks! Kurt

Thanks so much

Nathan picked up the phone fast. Answered my question perfectly and immediately. He could not have done a better job.

Buildium is the best thing that happened to my project and it wouldn't be so without awesome customer service!

As always, very helpful. Thank you!

Agent was knowledgeable!

Nathan walked me through the situation that I had with a past owner and new owner on a rental. He was very helpful. Thanks.

Nathan did WOW me, he was wonderful, extreme patience, friendly, and caring there couldn't have been a better person to help me ! I can say enough about Nathen it great when an inexprienced person like me comes across a great person to help you

very helpful and friendly

Awesome as always!

Great help and patience.

Excellent!!! As always!!

Quick and succinct

Great communication and prompt to respond to all of my questions and find solutions. Ashley taught me features of the system that I didn't fully understand and was patient as he walked me through the process.

The instructions were great easy to follow

Extremely knowledgeable and patient!

Ashley you were so helpful and showed me where things were on my site. You also took your time and did not get off the line until you were sure that we had tried everything to make a certain email work.

Hard working and resourceful. Called me back after 8pm and provided solution.

Thank you for your help!

Quick and very helpful answer :)

Nathan, you were great! Thank you for your teaching me and for your insights! I appreciate you!

I am a new user with Buildium and have spoken with Nathan a couple of times over the past couple of days. He is extremely knowledgeable, patient, and always ensures that I understand the topic he is coaching me on/process he is teaching. He always has me perform part of the task on my own then checks my input before ending our session. EXCELLENT teacher/coach. I have appreciated his time and assistance.

Just Awesome!

Great Job!

Great job explaining what I needed to do and introduced me to several shortcuts I did not know about. MANY thanks!!!

Asked for help

Walked me through my problem patiently and quickly!

Very helpful and patient, Good Job

great customer service

Answered my question quickly and followed up with more information via email

Easy to navigate thru your verbal instructions. Thank you for listening.

Rep addressed all my issues quickly and courteously. I wish other companies had this level of support!

Very helpful emailing links to my related issue

Easy to understand and made it very simple for me without making me feel like an idiot. Thank you.

I appreciated how helpful Nathan was. He was patient, helpful, knowledgeable and treated with a great deal of respect.

Listened and understood my issue. Helped me with a resolution. Very friendly.

ashley has helped me before.. he's great then.. and now.

Quick professional service!

Excellent experience! Thanks so much!

Hi Nathan, You were vedry clear abd explained things very well.

Lauren understood my needs and was able to clearly and easily help me.

The patience of a Saint! Thanks for being thorough.

Every time I call I get great customer service and you always have an answer to my question!!

AWESOME job!!! THANK YOU SOOOOO VERY MUCH FOR YOUR ASSISTANCE TODAY!

Lauren was extremely professional knowledgeable about the two very unrelated questions that I had for her. I put myself in the “call back queue” and my phone call was answered promptly. Buildium’s support staff is the best in the business and Lauren was no exception. Very much appreciated! Jo Jones Broker/Owner Jo Jones & Company Real Estate

Thank you for your great service and prompt response!

Wow, I got it right. Thanks Nathan for your help!

He was very pleasant and fixed my mistake quickly!

The young man that helped me was very patient with me and gave me the time I needed to understand the program better. We are an HOA and some options that do apply to us are named for rentals vs homeowners. Thank you!

Was patient with me Was very knowledgeable. Got the problem resolved quickly Respond often with positive words of encouragement

Matthew was great in answering and resolving all my questions pertaining to recurrent transactions that were showing as outstanding. He was quick to figure out how to correct the problem and resolve the issue and explain how I could avoid these problems in the future.

All done and link set to check out the latest for 1099's. Thank you, Cheryl

My questions were answered quickly and thoroughly. Great service very friendly.

Very friendly and answer's my questions efficiently.

Thank you for all your help. I look forward to our one on one session. Matt, thanks for your help. You were a great help.

The service was excellent!!! There wasn't a hiccup that was not faced head on!!!

Thank you, Nathan for your expertise and professionalism!

Nathan was very helpful and patient with assisting me in getting 220 units imported. When I couldn't import, he had me send him the import file for him to correct, then he sent back to me and explained the changes he made. Import successful! I was then able to import other files successfully on my own.

Had a system issue and was resolved shortly after calling customer support and reported. Thank you!

Nathan listened carefully to the questions that I had and then tackled one at a time. The first one, he needed to check with a supervisor and he came back quickly with a solution for my problem. Then on the second question he walked me through the steps and explained very clearly what I needed to do. Thank you Buildium for hiring such competent and caring employees.

Very polite and patient. He even took the time to show me something he noticed I had wrong without me even asking. This is a very difficult program for me to learn and he didn't get frustrated with my questions. Overall, probably the best experience I have had with this company, and I have called a lot! In fact, the second call that day was awful and left me more confused than I was prior to calling! He did a great job!

Very Helpful, explained well, I recommend you make up a resident information section explaining how secure and what measure are taken to protect their money so we could copy it or send them a link to it, with so much internet crime people are becoming skeptical, that would help a lot , Good Guy Thanks for the Help, also add non refundable pet fees to the expense list would be nice, Overall Buildium and their people are Great, Thanks, Art.

Nathan was upbeat and very helpful.

Nathan was efficient & competent- a pleasure to work with. When he felt he couldn't answer my questions, he unabashedly admitted it & stuck around to find out the new information from his manager.

Yesterday, Nathan was able to help me resolve an issue with a tenant's ledger. He was insightful and patient with my questions. His mastery of the software program enabled us to quickly work through the area of concern together. I am certain that Nathan has assisted me before with another issue in the same professional manner. Note: Just 5 days ago at a Property Management Continuing education class, I recommended Buidlium software to many of my classmates. The technical support is outstanding.

Should add feature for second owner

Thank you to Ashley! He worked through a big accounting mess and then walked me step by step through fixing the problem. I can't do my job without you guys!

Nathan was very knowledgeable, courteous and virtually read my mind! He quickly grasped the information I needed and provided a prompt solution! He is also a very friendly and pleasant individual, which is most comforting when you are frustrated with software.

Great job as always thank you

Thanks for the awesome customer support! Very helpful and pleasant to deal with!

Nathan was very helpful and knowledgeable. He answered all my questions and showed me where I can find more help on the website.

Great job!

EXCELLENT!

Awesome job by Nathan, really helped me set everything up and fixed my technical issue. I've been having trouble for months, trying to self diagnose everything but he was able to expertly guide me through it.

Nathan, Thanks for assisting me in navigating the tenants account to adjust the auto payment. Big help to me and the tenant is grateful as well.

Thank you for the time you took, as well as your patience in assisting me with my dilemma. Your knowledge base is outstanding!! Thank You

Excellent!!

Did very well....answered my questions completely.

Ashley... you were my first experience with Buildium where I feel like you thoroughly knew the system, and how to quickly resolve all of my questions! Keeping in mind that I have had a LOT of questions over the last several months... this is saying a lot. Keep up the great work... and thank you for being so efficient with your knowledge and resolutions.

Ashley makes it feel easy to get answers and offered further help if I need it.

Thanks for your help!!!

Nailed the problem on the first try. Impressive!!

Matthew was very patient, thorough and professional. Thank you, we love Buildium for the ongoing improvements, articles and outstanding service.

Nathan and I had great dialogue that lead to the solution of my problem. Easy going and attentive, the way I like it!

Enthousiastic, willing to help and not too pushy!

Mark did an awesome job answering all of my questions. He was patient with me and allowed me the time I needed to feel comfortable and not rushed. I am completely satisfied with the service he has provided to our company.

Mark was very helpful and knowledgeable. He had the answers to all of my questions and made me feel comfortable. Making a change in your software is a very difficult decision and it can be intimidating. Mark had suggestions that I could use to make me feel more confident when trying to determine if Buildium is right for our organization.

I was actually double-WOWED by Mark. He was astonishing. He helped me do what I called for. Then he helped me to be able to ask questions later by emailing them to you. THEN he painted a picture of how I can be using the system with a website and it blew my socks off. Finally, he gave me hope that I could master use of the system and that you would be there to help me every step of the way. PHENOMENAL customer service. I told my daughter who signed up yesterday.

The customer care representative is very knowledgeable, attentive, and made me feel like he truly cared about making sure all of my questions were answered. I honestly felt like I was speaking with a friend or family member who wants me succeed. I have to say this applies to all of the help I have received so far from Buildium. Thank you!

Thanks Mark for taking the time to really look at my issues and understand the problems to help us find solutions! As always it is a pleasure to speak with you and learn from you. Thanks!!

You answer my questions/you know the software, are patient with me as I am still learning, offer suggestions,, have extended my trial to help me with my presentation. You are personable and I felt comfortable asking questions. Am looking forward to using Buildium very soon to start my new business.

Good call to make sure I was on track with the software. Quickly answered several questions.

Excellent customer service, he knew exactly what I was asking for and directed me to the right area. In a matter of minutes I was off the phone with the answer I was looking for!

Mark did an EXCELLENT job addressing all my questions in a prompt and clear manner. He obviously knows his product and builds client confidence in his replies to questions. As a new real estate venture, it is reassuring that your team is so very supportive!

Very helpful in helping with tenants paying on the wrong lot and how to credit each account

Thanks Mark. I was not expecting the call. Have been busy inputting the info from our little company, thought we might not be all that important. Woo-Hoo! Info was very helpful, and looks like we're set up to get a little help with the backdating of some entries soon. Huge improvement over my previous software company.

Your detailed understanding of how to make the software work for us was very helpful! You not only know the software, it's obvious you have used it. Everyone is exceptional in the CS center with Buildium but I wish we could have a mini you in our pocket 24/7 for assistance LOL! Thanks Again!!

Mark helped me allot in getting Buildium setup! really apprec iate his help!

Mark was amazing he really took the time to help me and spent quite a bit of time with me on the phone. Your customer service is second to none and I will recommend your company to anyone I know who owns property and is looking for a better way to manage it. I hope your customer service attitude never changes I know this is what will separate you from any other company out there.

Mark was wonderful today. He walked me through some of my issues and cleared everything up for me. He was knowledgeable about Buidium technology, billing, and advertising. I will definitely request him the next time I need help. This experience with Mark made me decide to use Buildium for my company.

Mark, thanks for your help and your follow up. You and your team have done a great job in taking the time to follow up and make sure we are satisfied with the software program. Very easy to use, tons of potential and helps maintain our properties with ease! Thank you very much, Team Buildium! Brock S. Associated Realty Service of Newport Beach, Inc.

Well, you and Grace would be great additions to my company!

Carlos, you are very supportive and thank you so much for taking a huge amount of your time out to answer our questions. I do need to get back with you soon to set up for our upcoming November billing.

Great job!

Always courteous, helpful and 'On Point'

Thanks Carlos for not making me feel stupid! You are awesome!

Personable and gave me good information!

Very quick on solving my problem

Thanks for taking your time explaining to me!

It was the fix for my problem

You really 'wowed' me! You solved a difficult situation and it took a little research because the situation was very unusual. You stuck with it and solved my problem! Otherwise, I would still be unable to approve my applicants. Thanks for a great job!!!

Very helpful, thanks Matt.

great job

Thanks! for your help. With the holidays, flu and all that goes with it, I completely forgot to update our credit card info. You unfroze the account so that I could do it and I really appreciate you making things easier on me!

As always, you crew provides great support. Thanks Carlos!!

WOW

Matthew was very helpful... answered my question almost before I asked it! He knew just where I was headed :)

Great attitude and very helpful!!

Delightful to talk with and handsome too! My huge problem is so simple for Ashley. Thanks Ashley.

Thanks for the help. john

Saved me from having to reconcile my trust account again.Helped resolve an issue I thought was going to take hours to correct.

Thanks. Good support

Very helpful and informative! Thank you!

You wowed me!! Easy to understand, solved my problem in seconds. Thank-you so much!!!!

Things like this is frustrating especially when you can't figure out how that happened. This service rep. continued looking until he found it. Thank you for your patience.

Carlos did a fantastic job! He walked me step by step through in adding an initial balance to our new account. Promote!

Awesome service!

Thank you for directing me to the correct report. We are just getting started with Buildium and you helped me direct our course as we proceed to end of year tax time.

Extremely helpful

Ashley made it so easy for me to understand what we were doing and why that this lesson will most definitely stick with me. GREAT JOB!

Great service. hope you have a great Thanksgiving.

Super helpful and fixed the problem right away. Was on and off the call in 45 seconds with my problem solved.

So far all my experiences with the customer service (I believe I have talked with Matthew twice now) has been great. He was quick to inform me that he was having issues with his phone and to apology for any inconvenience this may cause. You will be hearing more from me we are brand new to Buildium and setting everything up.

I had three or four questions that I needed answers to and Carlos was very knowledgeable and helpful on every one. He was very patient and didn't get frustrated with me even when I was lost on something. He would start over and help me from the beginning if I didn't understand something, as I am still getting to know and still learning things on the Buildum program.

He went above and beyond to help with both questions I had and I received copies of the work tickets he created. Fantastic!

Matt gave excellent customer service. I contacted him re an ongoing problem I had been having re owner and tenant issue. I had sent in requests for help previously via email, and got responses that helped fix some of the situations. Unfortunately, I have been out of town on other business and was not able to follow up when I needed to. Matt was able to work with me to correct all the problems that had occured, based on what I told him I had done. He was very patient and understanding with me.

I had a very timely call back after leaving my number and was given the information I needed so that I could make a decision quickly. As always, everything about Buildium is great ESPECIALLY your people. Thanks Buildium.

Carlos immediately understood my accounting problem and helped me to resolve it quickly.

very helpful with everything. thank you

My questions were lengthy, detailed and confusing. Carlos led me through several areas where I had made mistakes and helped me learn as I corrected each one. He is both patient, knowledgeable and professional. Carlos deserves a WOW and then some!

It was great to get Carlos on my first call attempt on a Moanday morning! He was upbeat, friendly and delivered on his promise to call me right back after checking with Forte. He then stayed on the line with me to ensure my second attempt at sending an EFT to a vendor was successful (1st one wasn't). Thank you Carlos!

Rockstar! Give this man a raise! Thinking outside the box. Very much appreciated.

Matthew did a great job! My husband is a CPA and was looking at things through that lens. He had questions and Matthew answer them knowledgeably and to his satisfaction. He was polite and patient.

Thank you for answering all of my questions! The information you provided was very helpful! If we get this new client Buildium will get more accounts. Win for both of us! Thanks again!

Thank you for your help

Thank you again Carlos!

The customer support representative (Carlos) was professional, patient, and an awesome listener. He understood my concerns and responded with helpful solutions. He was highly knowledgeable of the product and relayed that knowledge to me.

Ashley is ALWAYs so helpful and clear. Thank you so much!

He did a wonderful job answering my question as usual

Carlos is extremely helpful, patience and responsible, gave me clear instructions to help me how to solve my problems. He speaks slowly and calmly , make sure i understand what to do and even guide me step by step to do it when i wasn't very clear. The first conversation with him has taken more than an hour, however, we still haven't solve all the problems i had and he promised to give me a call again in the next morning and he did. He gave me a call on time to let me know that he hasn't forget about me but he need more time to troubleshoot the account that i mess up! And he did call back again to help me solve my mess. Heartfelt thanks for his patience and clear instructions, i had a pleasant experience with Carlos and was grateful that he is the one who answer my call on Buildium's help desk. Furthermore, i am also very please that i have chosen Buidium management, i am very satisfied with the product and the people they hired.

Carlos is very helpful. Very patience , speak slowly make sure you understand, always provide step by step guidance. I am very please with his help.

Carlos was very professional, nice and his voice showed a clear interest in trying to resolve my problem. He was efficient and very knowledgeable! Nice Job!

Answered questions well.

Very helpful! Appreciate it!!

Ashley demonstrated an in-depth insight into the property balance issue I encountered. My question was in 2 parts, and Ashley took the time to understand the problem and then carefully guided me with resolving the issue. I could tell that he is passionate about helping clients problem solve. Thank you, Ashley, for such a great experience with such a boring work related task!

Thanks, for helping me get more knowledgable about the software and more forward with completing my accounting tasks.

Carlos is the man ! He answered all my questions and was very patient with me. Thanks again Carlos.

Great customer service. Great follow up! Thanks a bunch!

Ashley was very knowledgeable and explained things so I could understand. You answered some questions before I could even ask them.

Great job. Was very helpful and pleasant to talk to!

Fixed issue and some others I wasn't aware of.

I called primarily to change versions --thank you for making sure I knew the difference between the landlord version and the property manager version. The additional info made me realize I'd be making a big mistake by switching versions. Thanks!

You were great and I would hope that you could pass the message along to Matt at buildium that he did NOT set up the EPay correctly. He told me it was all set when it was not. Thanks you were great!

Carlos was very helpful and patient and helped me work through the problem that I had.

Quick and to the point. Thanks

Great customer service and you knew exactly what you were doing !

Duck Dynasty Happy Happy Happy!!!!!

This was the best help we could ever receive. Thant so much Ashley :) Very Happy with Buildium's Tech Support. Adios and Aloha Murray Surfer/CPA

You solved a HUGE issue for me. This will save me time by combining my demand letters and statements into ONE mailing! You're awesome!!! Thanks!

Carlos was very helpful in helping me apply the security deposits to rent's due from a tenant that broke a lease. His expertise was quite evident. Thank you Carlos!

Carlos was very helpful with a difficult situation. I had a problem with deleted transactions from a prior reconciliation. Carlos is very dedicated and would be thinking and responding to my situation even in the middle of the night if a thought came to him. He also conferred with others at Buildium in order to pass on the correct information. Though it took over a week to resolve my issue, Carlos remained diligent in communicating with me and in the end actually dialing into my screen and prompting me so that nothing would go wrong. Buildium support has always been courteous, prompt and knowledgeable. They have all been a big help. The dedication of Carlos definitely deserves a WOW!

He did a great job. Took me right where I needed to go and showed me exactly what to do

Carlos did a Wow job!

Thank you so much you had quick concise answers for me, I really appreciate your help!

Carols made me feel like he honestly cared about me, not like he was just doing his job! It was excellent customer service!! He took time to listen, checked into my concern! Just an overall wonderful customer service experience! Use the tape to train with!

While the answer was not the one I was hoping for (limitation in the software), you knew the answer quickly and could explain it quickly. Thanks for all your help.

Did a great job on phone, he is still working on the issue.

Thank you Carlos for explaining and taking me step by step in my transaction problem, and for making sure that I understood your explanation. You were a big help to me. I feel very comfortable working with you.

Carlos was very helpful. He assisted me with an error I had made and was very knowledgeable, patient and informative. Thank you Carlos.

Carlos was patient, explained the program easily and when I called near closing time and didn't rush me through.

Great job. ..!

The instructions and patient direction you provided was superb! Thank you very much for answering all of my questions regarding the tutorial in the Buildium program.

For the first time in days, you have finally made my day easier! You were very patient and walked me through each question that I had. I now have such a better understanding of what I need to do to make my entries in accounting work! Thanks!

Carlos answered my EFT question with graciousness and expediency and provided me additional information I needed before I even thought to ask for it. Somebody clone him! :D

Very helpful!!

Matthew was GREAT!

Matt is very knowledgeable he was able to fix our issue in no time at all, he's curious and very patient.

Yes, was great really help me with charges and payments

Extremely fast response and the willingness to find the correct answer to help us.

Very helpful

The issue was with my browser and Tom walked me through fixing it. Thanks!! Hopefully I can remember these steps to avoid future issues. Very impressed!

Very polite and helpful. Wait time was reasonable.

Tom figured out my ongoing problem. Thanks!!!!

She followed up with an email reviewing the information I needed in a set by step format. Thank you!

Very helpful!!!!!!!!!!!!!!!!!

Tom led me through a difficult accounting process (at least it was for me)...He however, really knew his stuff and got me through it perfectly! Thanks Tom!!! Stephanie Wood Preferred Property Management and Real Estate

Very Helpful!

Always getting excellent customer service from Buildiums customer service agents!

They are always so helpful when I call

Answered my question and concerns thanks

Tom confirmed my mistake I had made and was very nice about it.

Very knowledgeable and patient helping how I needed

I was happy to have Ashley Ray on the phone to walk me through my lease ledger entries and to problem solve my errant entries. Ashley was patient and helpful!

So helpful and truly took the time to understand what I needed!

Ashley was so very helpful and patient with all my questions. I am new to the site and even though I know there are FAQ's and such...I just enjoy a real person to help me out. Thank you so much for all your help!!!

Ashley was extremely pleasant and helpful. As always, the support team rocks!!!

friendly and helpful

Ashley has helped me before in the past and has always been great. He really goes the xtra step in customer service to make my life easier. Today I called about canceling an e-payment my tenant had made. He told me to check the lease ledger to see if it was still able to be voided. In the meantime, Ashley called Forte to see if he could get me anymore information and he promptly called me back to let me know that it could still be cancelled. Thanks Ashley:)

Ashley was so pleasant and understanding of my lack of familiarity with Buildium. I held off on calling to get help for way too long and I should've called sooner. Ashley was great

Ashley - thank you so much for your kindness - you were awesome!

Awesome job. Thanks for the help.

Quick and easy. That's exactly what I'm looking for. Great staff that knows what they're talking about.

Thank you for doing whatever you needed to do to help. Although it's not fixed yet, I know that you will try your best. Not many people would do that.

Very knowledgeable and knew exactly what needed to be done.

Excellent service as always!

Super fast and knew exactly how to answer my questions. Very helpful and knowledgeable. Hope to get him again when I call in. Thank you very much.

Ashley was a HUGE help and averted a potentially BIG problem in helping me correct an error by way of Buildium that our bank had made with putting a deposit in the wrong account. Thanks, Ashley. And just so you know...both the transactions that added up to the $4650, are still where they are supposed to be, somehow. Whew! Thanks again! Melody at RE/MAX

Tom was great! He was able to answer all my questions and gave helpful advice.

Answered all questions. Did a great job and very friendly

I have several issues and I Thank Ashley for pointing me in different directions to fix our errors. And he was encouraging in that if I still can't figure out some of the issues, call him back and he will be more than "Happy" to help me find the issues. I have about 20+ properties and I didn't want him to find all of them... that would definitely take more time. But he was more than willing at the same time. Kudos to you Ashley!!!!

Ashley was spectacular - thorough, patient, supportive. We had an association record with $3,300 in prepaid association fee liabilities that had not been appropriately charged. Somehow, earlier in the day we had ended up with the new balance sheet showing $100 less in revenues and the Buildium account balance showing $300 less than the checking account balance. We needed this corrected immediately in order to complete a budget draft on deadline. Ashley reviewed the audit record of the steps that had been taken. We added back a deposit that had been partially deleted then he appropriately applied two advance payments against actual charges. At the end, the Buildium account balance matched the checkbook again, and the missing $100 had been recovered. Ashley also explained to me the correct way to create charges for prepaid association liabilities and why. All of this was done at the end of his day and mine. In order to handle the load of calls at his end that were piling up, we ended my initial call and he called back about 15 minutes later, when we were able to resolve everything. I am very grateful for his courtesy, knowledge, and professionalism. He patiently reconstructed a record that was remarkably confusing and corrected all the errors. And he stayed so calm throughout the whole exercise!

He was very helpful.

This representative took the extra step to provide us with a screen video to show us how to perform the settings changes we needed. I felt that this extra step went above and beyond answering my question and it was really helpful!

Super informative, friendly, and provided great suggestions for work-arounds to our issue. Also took the time to let me know they'd forward our request and that we were not the only company experiencing this issue, which to me indicates a personal approach to their work. 10/10.

Ashley knew the answer to my technical question fast. Very impressed.

Tom Walked me through each step until the books were correct.

Thank you so much for all your help, Ashley! You were patient, kind, and super helpful!!!

Tom was very knowledgeable with information pertaining to my questions, explained in detail the steps needed to be completed, and was very pleasant through the process. Thank you!

Walked me through the steps and was very patient while I input info in to the program. Thanks

Very helpful and friendly!! Thank you!

Thank you Ashley! I much appreciate your quick response and noting that your service was excellent, great knowledge about the site and quickly provided me a solution Keep up the excellent work team!

Ashley walked me through step by step, one piece at a time until I was able to undo ALL my booboos and return the property to the pristine condition I initially found it in. Thanks, Ashley! You're my hero!

Ashely taught me a new feature in Buildium within seconds...was patient and gave step by step 'how to' instructions. Everyone at Buildium seems to be so happy to help!

Ashley answered all my questions very efficiently. I was able to learn a few new things and make some corrections. Ashley did all this and never did he make me feel dumb! Thank you, Ashley!

Answered question fast, concise and accurately. Walked through step by step until process complete.

Excellent Service!!!

Good job,Ashley! Very professional and good knowledge of subject!

THANK GOODNESS FOR ASHLEY! I am a newbie, and I have just one rental, so not only do I have a lot to learn about the software, I'm not active daily on the system because I have just the one rental. Thank goodness for Ashley's make-sense advice. I'm feeling a little bewildered by it all, and he really talked me off the ledge. LOL

Ashley, you are very skilled at Buildium tasks. Thanks for your help.

Excellent Customer Service!!!

Ashley was very patient with me and extremely helpful at fixing my issue. Great demeanor and I would be very satisfied if I always had to use Ashley. He even noticed an error on my account that had nothing to do with what I called about. Excellent service!

Helped me fix my problem in under 2 minutes! Thanks!

Tom was amazing! He understood my situation and helped me find a solution quickly.

Ashley was very helpful.

Ashley was VERY helpful!! Went above and beyond in answering my questions and helping with reports. Thank you sooo much the help was greatly appreciated.

Slowly but surely I am learning this software. I LOVE the patience and support from the Buildium team. Thanks Ashley

Quickly explained the solution to my problem -- I was off the phone and back to work in less than 2 minutes. Thanks Ashley!

Ashley was awesome and answered all my questions without me feeling I was inconveniencing him. Great Customer Service!!!

Ashley was patient and took the time to make sure that all the steps that were needed to be taken were taken. She also made sure that this was not the only thing that I needed and asked if there were any other questions.

You took good care of me and got what I needed done. Thank You

Awesome Support!!!

The information was on on point and the tech understood what I needed. I was able to understand and correct the issue.

Tom knew exactly what I was talking about and guided me through the software to answer my question.

Thank you, thank you for your assistance. It was so very helpful....:-)

Our password was not working and he provided us with step by step quickly to get restored. Very knowledgeable and you could clearly UNDERSTAND what he was saying. Thank You!!

great job

I had, what turned out to be, a very simple question. Ashley was very kind and gracious, providing us with great service and answering our question quickly. We have always had great customer service from Buildium, which is why I always suggest Buildium to our friends and co-workers.

Extremely helpful, patient and above and beyond a great support person

Very quick answers to my questions! Great help, and a great guy!

Took his time and talked me thru my problem. Stayed on the line while I checked with my other users. He made me feel that my needs were very important to him and your company. This was a difficult to diagnose problem and he worked me thru it without any pressure. Great service.

Prompt response to my issues and great, detailed information on how to fix it.

Tom handled my questions and problems promptly and efficiently.

Tom was a wonderful help today, he was very patient and willing to wait the phone as I made a few changes and asked further detail questions. Tom was eager to help and explain the entire process, again very patient. THANK YOU TOM - YOU ARE AWESOME TO WORK WITH!!

I am new with the software and was feeling a bit intimidated, but after calling and getting such a friendly and helpful voice on the other end, I feel much better. I have been selling real estate for over 26 years and only doing property management for about 3. Customer service is #1 and he knocked it out of the park with me. Thanks!

You were awesome! Thanks!

Fast, professional and friendly

Your team is great!!!!

Thank you for the friendly customer service and helping us figure out the problem!

Tom was very helpful.

THANK YOU --

great attitude ! Tom was very willing to help. thanks tom!

very helpful and kind and extremely patient with me.

As always, great job!

Great Job!

Excellent customer service! Paige was pleasant efficient & helpful! Thanks so much!

Better customer support.

Tom had many solutions to address my issue. He was extremely helpful.I did not feel rushed. He went above and beyond his duties, and took his time to help me.

Service was excellent!

Great customer service, he had all the answers and lots of patience!

Tom was very helpful and knowledgeable!

Very helpful, courteous. Answered all my questions

Great !!!

Excellent customer service and very thorough explanations!!! 👍🏻👍🏻

Service was excellent and helped me through what I needed.

Nice little call, was informative though...

He was very friendly and patient with me when I didn't understand something. You took the time to explain. I'm excited about the changes you all are making. I was actually looking into your competitors to switch over to another company. I've changed my mind and will stay with Buildium. Thanks so much!

Our agent was AWESOME!!

I understood everything I was told. Got it done in no time (just a few minutes)

He was BOMB.COM REPresentive. I really appreciated his patience, kindness and helpful attitude. Thank you TOM!

Paige was very understanding of my ignorance and helpful to ensue I was clear on the answer's I needed.

Thanks Paige.. You assisted me with such patience.

Thank you!

Paige was very pleasant and answered my questions.

Great job!

Great Job!

The representative was very courteous and was able to quickly tell me how to get to the screen to retrieve the information that I was looking for.

Tom was great at solving my buildium screen problem on my iPad

The young man was quick and knowledgeable, solved my problem quickly

Thanks for talking me through the issue!

My call was answered quickly and I spoke with a very patient lady that understood every question I asked & answered everyone of them. Thanks

Thanks for the help. You solved my problem immediately!

Your service was excellent. Thank you

Perfect support person to have on your team.

What a great call. Lots of help given. This was the best customer service I have received at Buildium so far. He was patient, thorough, helpful. He anticipated my needs.

The rep was very courteous and helpful. Resolved the issue. I greatly appreciate the assistance.

Quick response to question!!!

Tom was fantastic!! Helped me through the problem i created.

WOW!

Continued Tech Support!!!! Love the call back feature when things are busy!!!

Knowledge of system and answered quickly. Walk me thru each step. Very polite.

Very knowledgeable!

Customer service great! Knowledgeable and uncomplicated.

Polite, clearly understood, able to solve the issue quickly.

Awesome service. Want to stay with you foreverrrr, Transunion is killing our productivity though.

Paige was wonderful!!!!! Patient, Kind, and extremely helpful. Thank you!

Always awesome!

answered all question

Great Customer Service... Thanks so much for taking your time with me.

You guys are amazing!! Every time I call for help you are able to walk me through exactly how to fix the problem.

You did an awesome job in helping me.

Excellent customer service. Found the solution to my problem quickly.

Super great support!!

I had a property owner waiting for answers on the other line and I needed an answer quickly! Not only did he answer my question quickly, but also showed me how I can get the information for myself next time. Great customer service!

ANSWERED ALL MY QUESTIONS AND WALKED ME THRU MY SITUATION. WAS VERY WELL INFORMED

Matthew is unreal—an accounting bulldog. Y'all should give him a raise. Thanks Matthew!

Awesome help Tom, thanks! All questions or concerns were answered in a very professional and knowledgeable fashion.

Awesome

Quick and easy to understand instructions. Very helpful.

The help and feedback is always 100%

Took his time to thoroughly explain the work-around credit card process to me, again!

Very helpful and extremely patient with me! Thank you so much.

Tom was extremely knowledgeable and willing to walk me through the process to address my issue. Additionally, I really appreciated the fact that Tom anticipated additional issues that I may have and gave me a heads-up on what I should consider doing to address those now as oppose to having the issues and calling back for help later.

A+ Very knowledgeable and efficient with my time.

Great help as always LOVE buildium, and it's great customer service!! Whenever I have a problem.i can't figure out or have trouble understanding they make every effort to help me get thru it!

Extremely helpful across the board (i.e. lease questions, account upgrade inquiries, etc.)!

Tom was very patient with my lack of knowledge with Buildium he walked me through the new applicant/screening process. I appreciate his time.

Hi Tom, Thank you for your help in the reconciliation of our Trust account. It felt good to see the work Success!!!

We had dug in for a long conference call, but Tom had our 1099 problem analyzed and solved in a few minutes!

Because Tom was kind. I didnt feel rushed and I didnt feel stupid asking my questions. Please tell Tom I said Thank you for assisting me with my confusion while I am in this learning process =0) I really do appreciate his kindness.

Thank you! Always courteous and able to locate the solution!

Extremely firendly, articulate, walked me through what I needed to accomplish. And from Maine, where I am right now, Enjoyed working with Tom.

Matthew was awesome. Made me feel cared for and made sure I knew that my questions wasn't silly. That's good customer service. Thanks!

Tom was patient and was able to answer my questions quickly. Thank you

I really appriciate your patience!

Tom did a great job!

Tom always does a good job of explaining things!

Great customer service very patient and courteous. My rep was very confident in the knowledge of the software.. This made my experience awesome

Helpfulness, and general positive attitude on the phone. Genuinely listened to my questions and tried to find valuable solutions.

Very Good!!

Great customer services. Keep up the hard work!

Good job as always!

Cory helped me solve the problem that I’ve been trying to figure out for the last two weeks.

Tom was extremely patient, taking the time necessary to provide step by step instructions, ensuring I got the answers I needed. He renewed my confidence in Buildium helping me to understand how the system records and stores banking transactions so now My Management Company and Property Owners cash flow is accurately reflected in Monthly Statements. 2 Thumbs Up & a High 5 !!! THANK YOU ;)

The team was responsive and concerned about our issue and dealt with me in a professional timely manner. Thanks!

I was showing an extra $320 in an association account. I knew where the problem entries were but did not know how to fix them. Tom very patiently listened to my concerns and helped me understand what I needed to do to correct the problem. I saw how the changes we made showed up on a new income statement and was able to make a slight adjustment that totally rectified the problem. I appreciate the opportunity to learn what I need to do and to go solo!

You're Awesome!! Thank you for the help, you are very knowledgeable and extremely helpful!

Tom was great! He helped me with several issues and made it extremely clear. He was very patient and was a wonderful teacher!

Awesome awesome awesome! Very helpful!

extremely helpful

Great Job Paige!!!

I did not have to do a lot of explaining about the issue I had a question about. He knew exactly what was going on and explained the issue. Showed me a step on what to look for and figure out the issue if it occurred again in the future which was something I did not know how to do. Very helpful and polite!

As always, great job!

Tom patiently walked me through my problem. helped me correct it and explained the correct way to enter the data so as to not confuse the system or Me - lol Good Job, Thanks, Art Patelos

He answered all of my questions and more. Thank you

Tom was so helpful in answering my question and giving me advice on how to have my feedback reach more ears - but not only was he helpful, his entire demeanor was great! When you start your morning with a phone call to a support center it's wonderful to have it be a person who brightens your day! Thanks!

Excellent at explaining! Helped me with exactly what I needed. WOW

Tom was patient and thorough. He worked to tune in to my level of familiarity and understanding, and adapted his messages appropriately. Greatly appreciated.

I have had several issues with numerous website error messages over the past two years and was glad to finally find out what was causing it. Most representatives from other programs I work with tell me to call Google or Internet explorer. this was the first time some one took the time to find a solution for me. Thank you!

Although my questions are still very basic, my tech skills are low and it does take me a bit to keep up. You were very patient and that goes a long way in helping me through the process. Thank you!

Tom was a great help!!!

I would like to let you know that your team, especially Matthew and Tom really understand your software. Over 2 days of trouble shooting I was able to get a good understanding of the software and also resolve my problem. Both the closed bank accounts are cleaned up and I am so thankful!

Awesome job helping me! Thank you!

Always a pleasure dealing with Buildium!

Tom always does a fantastic job helping me every time I call in! Thank you!

Tom was great helped me realize the mistake I made and how to fix it in a matter of minutes.

You did not speak to me in a condescending manner. That was a "WOW" for me. You spoke to me very respectfully and gave me no indication that I was a bother. Thanks for your patience.

You were the only representative that really worked to solve the issue. Which was an error I created. You had be follow from the beginning to the end to find the error. You were awesome.

Walked me right through, Tom was great. Thanks

Good job

Thank you for the help in understanding the different EFT payment settings that I was not aware of before. It helped me to fix a problem, and avoid further issues with tenant payments. I appreciate it.

Tom was patient and helpful to an older guy who is not savvy on tech and just started buildium. You are lucky to have a helpful, knowledgeable and professional person on your team.

Tom was great! He answered all my questions and walked me through everything I had questions about. He confirmed my thoughts on the best way to stash funds for a specific property. You guys rock.

She had amazing knowledge about the system and help me out a lot. Just want to let you guys know everytime I call your customer service I have always have a positive attitude when I hang up the phone. Thanks again

Great customer service. Spent a lot of time, probably more than she was supposed to, making sure all my questions were addressed to the best of her ability.

Excellent job! Thanks!

Very personal and patenient with me through the process of fixing accounting issues and more

Buildium support is always outstanding and gets the job done.

Unfortunately I forgot the name of the young lady I spoke to. She was very pleasant and helpful. She was very patient with me considering I wasn't even sure what question to ask. She very willingly walked me through the steps. Thank you

Great job as always!

I thought I would be waiting all day for a call back but my call was returned on the same day just a couple of hours later. The agent was very helpful and had a pleasant tone of voice.

Rep was very helpful and patient.

I was impressed with how oriented to solving problems your representative was. I must admit that I am a learning customer to the workings of Buildium. My issue was not readily available on the help menu. The rep demonstrated patience in explaining the process to me. I am in a much better place now than i was prior to my call to the help center. Kudos to your rep and the staff. PS you could give more details on the online help screen. Thanks.

Very helpful. Corrected what needed to be changed. I appreciate all his help.

Vince was fantastic. I really appreciate the assumption that I might have figured it out on my own while waiting for my call to be returned. It's the first thing I'm asked. And even though I only replied, "No, actually, I do not" once my goal is to be so proficient with this program that I will not need to call. Until then, I greatly appreciate all those who assist me.

Vincent found my "hidden" deposits posted on the wrong day. Gave me tips for reconciling and made sure I knew it by walking me through it. Thanks Vincent!

Thank you Matthew for helping me find out why two of our applicants reports never came through even though they said that they answered the security questions. You guys are always so helpful Bonnie

Your team always wows me. Thank you for your patience and expertise! There's no question I can come up with that you don't handle patiently...always appreciated!

Matt found an answer to the question that I asked in a timely manner and also instructed me on how to resolve the issue.

Rebecca was very helpful because she taught me how to navigate certain parts of the system. I liked the fact that she took time to research an answer that she did not know.

Matthew - he is so helpful in assisting me but it's the eagerness and cheerful attitude that is so impressive. How he is able to see my issues within seconds of reviewing and helping me work through them is impressive!! Nothing is a challenge for Matthew.

Becca was very efficient and provided answers in a timely manner. Very friendly personality, enjoyed speaking with her.

great help

Cheerful and helpful

Patient and helpful.

Rebecca Manning's knowledge of the system and her friendliness were definitely a breath of fresh air and something I've come to expect from Buildium and its associates. Our company has been very happy with the service and system and could not ask for anything more. Keep up the great work!

Matthew was very kind and helpful! Right in the middle of our conversation and my dilemma we were disconnected (I was then really lost) BUT he called me right back. WOW!!!! That was great and much to my surprise!! Thanks for your excellent service.

I spoke to a person right away! She was very helpful guiding me all the way through.

This system is complicated and he made it simple and helped me balance 2 of my owner accounts!

I was so confused and this was a BIG DEAL and both Jessica and Becca were very patient and thorough with me and stayed at it until I was completely comfortable. Buildium has the GREATEST support staff ever!!!

Very knowledgeable and helpful. Thanks

Very helpful, knowledgeable, and pleasant. Thank you

Outstanding customer service. Matt was very patient with me and took the time to explain things accurately and concisely

great job

Thank you.

Matthew was a wonderful help, walked me through the process from start to finish. Awesome customer service very pleasant and extremely knowledgable - thank you Matt!! Your help it's greatly apprecIted

You answered my question on e-pay setup.

Thanks for helping me correct issues that I was having and for being patient with me in learning how to work the program.

There has to be a way to track who calls, when they call, and how many times they call. Matthew was the 4th person for me in one day and the customer service I received each time was so very helpful. You guys have just been patient with me as I learn this new website. Its not that its a difficult site...I just make things more complicated than they really are. Ask my husband he will tell you its true =0] Matthew, thank you so much for your help today! I really appreciate your kindness!

Customer Service was great, once again!!! Beca (?) did a super a great job and never once made me feel life I was imposing on her time or asking stupid questions. I was able to complete the tasks quickly and successfully with her. Helps me a great deal to take in new information when I'm treated with respect and consideration and not made to feel rushed or that I'm taking up too much time. Thank you for such a positive experience.

Mathew, Thanks for helping me out this morning. You were great at explaining and were on point.

Becca was very helpful, positive, and pleasant.

I am new to Buildium and Matt walked me right through my issue. I thought it was going to be difficult but it was something simple. I have been a Quickbooks user for years and there was always the dreaded call to customer service for help and I didn't get that today. He was the bright part of my day!! Thank you for being patient with an older generation computer user!!

Rebecca was fast and right on point.

Awesome call; Matthew provided stellar service.

Thank you

Great service!

Excellent! We were able to fix our problem with the recommended detailed suggestion with no future issues. Response was timely and well detailed. Thank you!

Excellent work always : )

very good service

Quick response and got me where I needed to be to fix my error quickly

Loved that all my questions were not only answered, but thoroughly explained. Representative went the extra mile and more than delivered with excellent customer service. Thank you so much!

Great job! friendly and efficient!

Thanks for your help You were so helpful

As always, good job!

Awesome job with getting me the exact report that I needed in order to take care of a particular issue.

Knowledgeable, helpful and friendly.

I appreciate that you are considering my idea to upgrade the "Appliances" section to "Furnishings". Should this come to fruition, it will greatly enhance how I use your product.

Matthew was very patient and professional. That's the type of service I get every time I call for assistance.

Knew exactly what I was talking about when I called and knew exactly what to do. Knowledgeable and efficient. Thanks!!

A huge thank you to Matthew who fixed a number of problems I was having with the flow of monies on many fronts! Not only was he able to walk me through financially correcting my errors but was able to walk me through a step by step process on the normal transactions that I need so I don't make the same errors again! He also explained a better way for me to use the company side of the program so that I can clearly transfer income to my company account. This was a HUGE issue that I finally feel has been resolved! Thank you Matthew!!!

Great service! Quickly and efficiently answer my questions without ever making me feel rushed. Friendly and personable. Buildium has consistently the best customer service I've ever experienced. Thank you!

happy, spunky person. Clear with the answer. Thank you

Very patient, quick and prompt.

Matthew helped me completely understand a very complicated situation that I had. He was extremely patient and laid out the exact outline of what I needed to do each time it arises. I finally understand everything with this issue. Thanks so much Matthew :)

Tom listened, then walked me through the answer to my question until I understood and could do it correctly myself. Great help!!!

Information was clear and what I was needed. Thanks Buzz!

Very patient and willing to assist with all questions I had. He did a very good job clearly explaining what I needed to know.

Exceptional service! Thank you He guided me step by step in a super helpful way!

Buzz was very patient with my questions and checking my processes to confirm that I had done all correctly! I never felt like I was one of "several callers" waiting to be helped. Thank you!

Rebecca allowed me to vent a bit and turned my frustration into a meaningful learning experience! Thanks!

The representative was very helpful and professional.

Beyond nice and pleasant and extremely quick minded--keep her she needs a raise

Exceptional customer service! Thank you!

Great help. Appreciate all you folks

Great walked me through the changes I needed to make and understood what needed to be done!!!

I am sooo pleased with the help and patience you had with me. You made me feel very secure that I can get the help I need when I need it!!! Thank You, Thank You, Thank You :)

Very helpful Thanks

Helpful, engaged, and positive. Thanks!

Very accommodating helpful patient

What I love most is that I never feel rushed. I always have a ton of questions when I call and they are very patient and concise when answering my questions.

Great customer service!

Very friendly. Was very clear and patient when giving me instructions. Also, had a very pleasant personality.

funny, personable, well spoken, good at explaining stuff, thorough

Best customer support always!!

great as usual

Answered my questions quickly. Thank you!

Answered all my questions clear and concise. I really appreciated that. Also, there wasn't a long wait time.

Vincent listened to my accounting problem and came up with the solution.

I got the bank statement reconciled after your guidance. Thanks a lot.

Becca is the BOMB rep! She ROCKS! I thank her so much for the teaching she is providing to me and my business.

Rebecca explained the automatic email notification process for tenants and then walked me through the process on the website. She was very helpful and friendly. I am very happy that I choose Buildium; great customer service

Your team was extremely helpful and knowledgeable

Rebecca was Awesome, she guided me through the bill pay section and was very friendly!

Was a simple fix that I didn't think of myself. Appreciated the friendly help.

Vincent was patient, informative, sympathetic, and incredibly helpful. It's not easy dealing with frustrated clients and Vincent remained reserved, understanding, confident, and competent.

She was knowledgeable and quick.

Very professional and knowledgeable of the issue and very patient walking me thru the steps of correction

Very helpful!!

Becca was totally helpful and her patience with us was much appreciated!

AWESOME! Handled my issue without even hesitation and knew how to fix it. I spent over an hour trying to figure something out that she spent 30 seconds on and knew exactly what the problem was. One of the best customer service calls I have had anywhere in probably several years.

Great customer service. Very helpful and cheerful on the phone. Awesome

Buzz spent 40 minutes helping me go over opening balances, reconciliations, accounting start dates etc.... I am very appreciative and I'm sure I'll be calling back again once I really dig in and come up with more questions.

great

I appreciate the speedy response and useful info. It's always concerning to have a client say they haven't received funds and money floating around where nobody knows what's going on, so to have these issues answered so quickly really make a big difference. Thanks so much!

Excellent service was provided by your representative.

Incredible help! Productive, effective, and efficient....Thank you!

Thank You for all your help you were amazing!!!!

He helped me with some html for my public website and nailed it. Everything looks great.

Becca as always has done an amazing job!!! She is the BEST!!!

Love you becca.

Your help made my day a little LESS stressful! THANK YOU!

Easy able to answer my questions and quickly provide solutions to my problems!

Very knowledgeable and patient! Thanks for the guidance as we are becoming familiar with Buildium.

Vincent was very patient with me and recommended sending instructions for the next time I have to correct the error. ( which the error ( scrambling of mailing templets) should be fixed)

I not only got the question I called on answered but she answered two more that had just come up ... Very nice support!!

Whenever I get Rebecca it makes my day. I know I'm going to get the answer right away and my issue will be resolved. She is the best of the best!!! She is AMAZING!!!

Vincent you did a mighty great and terrific customer support for me. I called with questions about a specific issue and got that information and other valuable information to enhance how I go forward with our tenants and owners. I am quite pleased and satisfied and will not hesitate to call if I have other questions. You are an asset to your organization, I hope they know this, if they don't tell them to call me. Enjoy your day!!!

Ms. Manning was very perfessional and very knowledgeable about the software. It did not take her long to help me with my issue.

Very helpful...Thanks!

Thanks for the help it only took a few minutes and he was very knowledgeable. The only complaint I have has nothing to do with Buzz but the wait time on hold is horrible.

He was very nice and patience with me

Very good service. I resolved my problem.

You answered my call and you got the problem taken care of right away. Thank you !

You are outstanding, super quick and so much knowledge!

Rebecca provided awesome customer service! The answer to my question was super simple, but she had no problem assisting me! I appreciate it!

You were very helpful. I am very impressed with the customer service.

Very Helpful

very clearly prepared presentation

You were very helpful and pleasant. Thanks a lot!!.

Pleasant lady and very accommodating. Excellent job!!

stellar as usual

Very pleased to get a quick resolve to my questions and my situation.

Rebecca was very helpful and explained everything perfectly. We have always been pleased with the customer support we receive from Buildium.

Thanks for All your help:)

Vincent helped me resolve issue quickly.

Great job, that you for your help.

Always super helpful support when needed!!!

You were very polite and helped with my questions.. Thank you!

Very friendly and helpful! Thank you again Vincent for all your help!

Your Support was Excellent

Great Customer Service!

Vincent understood what I was asking, and his responses were clear, easily explained, and to the point. He made me feel like I was talking to a knowlegable friend.

Wow

Vince went above and beyond in helping me figure out my issue and was very nice and patient with me as I tried to not only figure out my "Buildium" issue but also my own computer issues as I am using a temporary computer and he was very helpful by assisting me figure out my computer so that I could provide him the information he needed to fix my problem. Thanks!!!

Becca was attentive, helpful, professional and knowledgable ... she sorted out what was going on in just moments. She was appreciative and supportive of my questions.

I had more than a handful of questions that I wanted to get answered, some of which took some time to look into in order to find the answers. Vincent handled it all very smoothly and answered all of my questions. Showing appreciation after getting excellent assistance like this is important because it's a testament to Buildium's customer service department and why it is so outstanding.

Very helpful in my time of need. Very Polite. -

Great explanation by Vincent. We did discus the option to allow tenants to designate where their payments should apply. This is a very important feature that we would like to see added.

I needed immediate information and without blinking an eye it was provided.

Everyone is always so helpful and courteous when I call.

I always appreciate the patience y'all have when I call. That is something I really need. The information is always in a manner I can understand and put into action. Thanks again for everything you do to help

Great work!

Always a great job!!

Thank you for answering my question. Great service :)

Great service, your staff is awesome!

Outstanding support! The support person stayed with me until the problem was resolved and he did not act rushed or hurried.

You guys are great. Every time I have a problem the response has been terrific

great job thanks

The rep did an excellent job and was very knowledgeable

Was so impressed with Vincent's patience and professionalism. The prompt follow up e-mail going over what we discussed was a huge plus!

You were able to answer every question I had without having to put me on hold multiple times to find out the answer. You were Awesome! Thanks!

Very informative and made it easy to navigate thru the Buildium website for a resolution.

Vincent took the time to care understand all of my issues and concerns. He helped me work through in a way that I have yet to experience with this company. I hope you're able to find and hire more people as knowledgeable understanding and caring as Vincent has been.

Vincent went above and beyond to answer my questions and give additional insight I had not yet considered. I'm much appreciative for his assistance!

Thank you! I greatly appreciate all the help you are AWESOME!!

You immediately knew exactly where to go to solve the issues I was having. Walked me through step by step on how to do what I needed. Thanks!

Great service as always!!

Very patient helpful knowledgeable and quick. Thank you.

I used the option to press the star button and have Buildiums call back. Awesome experience....Rebecca called back just about 10 minutes later and she was able to clear up my questions and concerns with the end of year reports.

Great Job

Rebecca was top notch. She knew how to solve the issue and did it quickly. A pleasure to deal with! Thanks.

Customer service you guys provide the model for how a business should be run.

Great Help!

You did a great job at answering my question! Thank you so much for your help!!!!!!

Rebecca was very help, and she also provided me with some additional information, and send me a link for a 15 days trial. Excellent service.

Thanks!

Thank you

Quick friendly service

Awesome Service!!

Becca was very instrumental in assisting me with the task of looking at tenants and identifying where to place their deposit, creating charges, receiving payments, allocating pet fees etc. She validated my fears of learning a new software and was very patient with me. Thank you Becca for all of your help today! Letty

Thankyou for not giving up on me!!!

Quickly understood the problem and was very helpful in finding a solution.

Courteous, helpful, knowledgeable, and effective solution. THANK YOU!

Customer service is always helpful and able.

With no questions asked, no hassle, and an ease in attitude, Rebecca, took care of my inquiry and was very efficient in doing so. I'm very pleased and relieved at the same time.

Rebecca was so helpful and such a sweet heart! I had so many questions and she answered and worked through all of them with me. I was then able to go back and work through all the remaining problems on my own due to her excellent explanation. She did a wonderful job!

Intelligent and friendly lady who listened and conversed well.

My call was returned quickly. My question was answered fully and Rebecca was very polite and sounded pleasant.

Great customer service!

Very helpful and very friendly

As always!!! These guys are knowledgeable, patient and always so helpful!

helpful

Rebecca was not only helpful but she took the time to walk thru the process with me while I did the task, not only tell me what to do and let me do it on my own. I was extremely pleased with her expertise and kindness. You guys rock!

Excellent support!

Thanks for the quick help, I really appreciate it!! Was on the phone for less than 5 minutes and problem solved.

She was very nice and did not rush me. Thank you!

VERY QUICK AND PATIENT

Becca was super helpful and patient. She asked good questions, and listened to my responses. She got to the core issue quickly, and helped get me up and running again. Thanks, Becca!

Rebecca was extremely knowledgeable and beyond patient with me. I am very grateful to have been able to work with someone like her. Thanks to her patience I learned alot to help me in the future.

Rebecca knew right away how to resolve my issue and walked me through the very easy steps.True Professional !!!

Rebecca was as helpful as she was able to be. Unfortunately when I was paying out my owners, either my computer or internet was not working fast enough and I hit the Save button on the Owner draw page five times and it downloaded all five times draws on my 128 owners that I was paying and so I had to go into each one and take out the four that was un-needed. Boo-Who for me.

You were helpful, polite and went above and beyond.

Call back feature is very helpful. No need to stay on hold Had a list of questions and politely answer all

She was great! Very knowledgeable and efficient!

Having a horrible day but when I called you and got your awesome customer service that can always walk me through any problem, it made it better. I was getting called by the accountant, the old owners and the new owners and the residents, phones and I was so frustrated trying to get these corrections done. But I never have to worry, you are always there and solve the problem, friendly and professional. Like I always saw, you should start a company teaching others GREAT customers service because you are number ONE.

I was having this horrible day, HORRIBLE. Trying to get the system corrected but was getting no where. But of course, should have just called you and my problems would have been corrected as always. You are always there to answer my questions, walk me through the issue and check to make sure that I did it right. You are so professional and friendly, it is truly a blessing to talk with you. You are so AWESOME. I always say that you should open a business teaching other companies the BEST customer service anywhere. THANK YOU

Very helpful

Vincent was very helpful and knowledgeable and made my Monday with his assistance.

Thank you so much for walking me through my issue and helping me simplify this problem.

I found Rebecca, to be understanding of my problem, as she walked me thru, plus very patient do to my lack of knowledge in accounting. She made sure I understood and listened when I had a question. She also was quick in bringing me up to the page I had a problem with. Nice to know, & look forward to working with her again if I have an issue in the future. Thanks!

Becca walked me step by step through the process of transferring the Sec Dep and PrePaid Rent balances to the owner. She was so helpful and i hope I will remember how to do it the next time! Thank you!

im so dog gon happy when she answers my calls and needs......shez a rockstar.....

I was carefully walked though, for me, a complex topic to close out the accounting of a former tenant. Key characteristics of my support rep: - Knowledgeable - Patient...very patient! This is the third time I've called Buildium customer support over the past month....I am gratified at the high level of support.

It was a pleasure to speak with someone who you can understand. Usually, you call support lines and speak to a foreigner with a strong accent. My issue was quickly resolved, because she was very knowledgeable.

Awesome help and even answered another question when answering the first!!! Thanks so much!

Tech support person was great. She quickly understood my unique problem and began fixing the issue immediately. I didn't have to repeat myself and was surprised at how fast the resolution took place.

Patient and wanted to help me understand

helpful

After reporting our tenant issues to Rebecca, she immediately knew the answer and gave me the quick fix. A mass email was sent to all of our tenants, giving them the information, and no further issues have been reported. Thanks, Rebecca

The Buildium staff knows their product and communicate how to use very effectively. Thank you!

So knowledgeable on the product and how to make it work for us!

Very nice to talk with and very understanding of my questions.

Question answered

Omg! I can't said how much I appreciate this employee. By the time I call in my question, there is a sense of defect. . But she gets on the line and assures me that she can help and that we can figure it out. Lol Not only does Rebecca speak my language is can even read my mind. She is wonderful. Especially with my latest mess up. She straighten it out and left so happy I made the call and learned a few things along the way. Way to go Rebecca. Angie Carmona / North Point PM.

Charlie is great! He helped me "get it" with the rent payments and undeposited funds! Thanks Charlie! for the second time! Today!

Very Helpful

Charlie really helped me out, more than once. He is professional and doesn't mind walking me through the steps.

Solved my issue

Thank you Charlie for all of your help-you were very patient and knowledgeable . Truly a pleasure to deal with!

Quick, pleasant & effective service!

Charlie is great. Today I stumped him with a question he did not know off the top of his head. :) Challenges are awesome learning experiences.

Vincent was excellent!

Everyone I have talked to at Buildium has been wonderful!

Vincent, you were absolutely wonderful and so patient with me. Thank you so much for all your help!!! I am thrilled!!!

Thanks for all you do

Great job Charlie!

Great speaking with you Vincent

Thanks!

Charlie was a huge help in restoring a properties accounting.

Great Job!

Very nice and helpfull !

Very helpful and quick to assist

Thank you so much! Compared to Appfolio customer service you answered more than I had known to ask and I consider that excellent customer service! Thank you!

He was amazing! Patient and explained everything to me in terms I could understand. Worked all my problems with me until I got them all corrected and did it all with a smile. He is what I wish more customer services agents were like!!!

n/a

Charlie knew how to solve my issues and was patient in guiding me through each step.

A+

Spot on with how to resolve the issue.

Very patient, very knowledgeable! I could not ask for more..

I have a total of 4 questions. He was very patient and answered all questions very polite and clear. I love buldium!

very patient and explained the process great

went out of his way to help

Buzz was fantastic, quick and professional.Thank you.

The support member restated my question to insure he understood exactly want I was asking. I was calling about how to modify online application, which seem a little over whelming but he talked with me about how it works which gave me the information push I needed to tackle this task.

Vincent was willing to help with any thing I needed.

Easy fix once explained. Thanks!

Very well spoken and explained!

Just needed a confirmation on something I already knew.

Very friendly, professional and helpful. He was able to answer my questions about 1099s and upgrading our plan. Great support!!

Charlie was very knowledgeable and helpful.

Thank you again for the prompt response and thorough completion of the the request.

You got me as far as we could get ... Thank You I sent the Owner and email letting them know they should be getting a email from you and if she has problem to contact the support staff direct.

Very efficient and knew exactly where to look to resolve the problem!

He took my jumbled comments and was able to figure out my questions and how to help me. He explained it clearly and concisely. He was also very pleasant on the phone and sounded like he genuinely cared to help. I really appreciated it.

Vincent was very thorough and helped me navigate through a mess to find the answers!

He was friendly and helpful. He found the problem quickly and made it an easy experience for me.

Excellent Customer Service and support

Charlie was great!! He answered all my questions. Marie

Very knowledgeable and helpful!!!!!

Buzz was very patient with me and walked me through the transaction to correct the problem.

Service is awesome and the people are always very sweet

Very pleasant and helpful thank you so much and have a wonderful day

Awesome, very professional.

Loved Charlie's combination of professionalism and warmth. His having a sense of humor while displaying the acumen to fix a rather convoluted problem impressed me. Buildium is lucky to have Charlie on the team.

I gave Charlie the symptoms of the issue I was having, and he got right to the problem.

Excellent with customer service. Very helpful in explaining the process.

Vincent was polite and patient and quickly and concisely answered my questions. Buildium does it once again! Star quality customer service - don't know what I'd do without you guys!!!

Great call, very professional and effective

So knowledgeable and knew exactly where to navigate me to answer my questions.

Charlie was very patient and helpful. Thank you.

Always helpful

Charles walked me though the whole thing, I printed off the Window for 'add check' and made notes on it for future reference.

Charlie was great. He helped correct my mistake.

Thank you for helping me today you were very patient with me. Thank you

Buildium customer service is awesome as usual

Excellent customer service & support! Thank you so much Charlie... I was dreading the confusion that often comes with technical support, but this was so easy, straightforward & pleasant. Done in 10 minutes... My accounts are straight, ePay enabled & ready for the 1st,!

Charlie was amazing! I have been trying to wrap my head around the Management Income accounts and he made it clear and as simple as it can get. I really appreciated the time he took to help me get this straight

Charlie provided me with a prompt callback, fast service, and a friendly attitude throughout our interaction. I think that his real skill lies in his ability to understand what I was having issues with, concerning payment, with very little explanation, and then providing me with the exact information that I needed to provide my tenants with the best service possible. Thanks for everything!

Ben was VERY helpful, knowledgeable, and made my first support request a real positive! I learned alot about many things in a short period of time, helping me get our company up and running quickly! I will definitely call again when stumped or confused!

extremely helpful and patient

Charlie was very patient and helped me understand a financial issue I was frustrated with. Walked me thru it with ease - Thank you

Thank you for the prompt answer.

Great service!!!

Thanks for the help! :)

I had a lot of questions regarding the tenant screening process and Charlie was very patient and thorough.

Charlie was fantastic!!

Perfect, I have trouble with tec support in most cases. I was impressed with the clarity you have of your product, and your determination to insure the problem I was facing was resolved 100%, it was not a clear yes or no solution, as we had made the situation far worse on our part by not correcting it sooner. Thank You your solution not only worked it was clever, you have to understand Buildium (your product) to have furnished a resolution the way you did. Thank you Charlie... Dan

Charlie was very informative in letting me know that Buildium is ironing out some kinks to better serve us.

It's great to reach someone who doesn't ask you the same questions over and over. And I was able to ask a variety of questions without being sent to another department.

Friendly, knowledgeable, speedy.

Everything went well and help full.

Excellent handling of my frustrated call. He stayed calm and helped me to calm down when I panicked thinking I had deleted a whole ledger of one of my homeowners. After looking everywhere on how to update an email address and not finding the correct edit button, he walked me through everything and also fixed my mistaken change of an account. Many thanks!!!!!

Charlie Walsh was exceptional at helping me resolve a property balance issue. He demonstrated much in-depth insight with his knowledge of Buidlium. He put me at ease by patiently walking me through several steps I needed to resolve the issue. I feel very fortunate that I was able to make contact with him today and Buildium should know they are fortunate to have him as part of their team Regards, Kevin Hagen

He answered all my questions and did it in such a way that I never felt confused! For someone who is not very computer savvy I appreciated our conversation very much!

Hi Charlie! So, I verbally read his email to him when he came in the office. He agreed that it what it was. I tried to email him before I left work yesterday and it came back. I called him this morning and told him about the timing out....I read him the email again and he said no...that's not it.... It's joshpopp1reboot@gmail.com...ahhhhhh....that explains EVERYTHING!!! You were great! Thanks!

Was supper helpful and solved my problem

All of Buildium's support staff is fantastic. Charlie is no exception. He helped me solve my problem and my day ended on a good note with everything right in my piece of the world.

Amazing, helpful, friendly and got me back to work! :)

Very helpful! Got the details I needed quickly and professionally. Thank you.

I finally got the information we had been looking for.

As usual excellent service and knowledgeable!!

Quick and efficient

I was very pleased with the support I received today.

Awesome customer service!

Very patient and thorough in his explanation. When I didn't understand or hear the explanation he went through it again until I understood. It is so nice to have this kind of help with a program and the bookkeeping.

Javier was great. I thought my problem was overwhelming but he made it quite simple. He was very patient with me. Thanks so much!

Super helpful!

Excelent

Was very helpful. Thanks so much for being so patient with me.

Patience--cool and fixed a check alignment issue that bothered me for a solid year--thanks

Great customer service, very patient and Kind.

Javier took his time with me until I understood how I was to change items I had previously entered incorrectly and how not to enter certain items.

Ben did a great job and answered my questions promptly and politely.

Answered Call in timely manner and corrected my problem quickly!

You were precise and immediately assisted showing you know your work product well. You seem to care and provided prompt effective advice saving me from having to call or involve my property manager. Thank you.

Very helpful and patient as well as knowledgable, Always a pleasure talking to Buildium people , I have owned RE companies for 37 years, Buildium is the best way to go on Property Management Period,Thjanks Guys, keep up the great work,Art Patelos

He was very helpful in resolving my issue in a timely manner.

Ben was extremely knowledgeable and professional in answering my questions. It is profoundly assuring to have someone available to help us as we integrate into Buildium. We have definitely made a good choice in joining Buildium. Thank you Ben.

Very pleased with the walk thru of security deposit refund and the assistance given by Javier.

Javier deserves kudos!!' He was very helpful in walking me through the steps to fix an error we made. Thank you Javier!!!!

Javier was very patient, helpful and knowledgeable about the software. He spent quite a bit of time helping me make the important adjustments to the financial ledger. Thanks Javier!

Javier provided a quick solution after I spent hours on the phone with my email provider and Buildium. My supervisor also spent a great deal of time on the issue. I am finally logged in for the first time thanks to 5 minutes of Javier's time!!

Your customer service person was outstanding. Thank you.

Vincent knew exactly what I needed to do to complete the task and walked through the whole process. Great job!

it was very helpful to use the program

Javier was very knowledgeable and helpful

The young man that helped me today did a terrific job! Everyone has done a super job assisting me but I had a difficult mistake to correct and some way he knew just how to talk me through it. Thanks so much

Quick response.

Always the best service from the most knowledgeable customer support

Very helpful, very fast service in a fast paced office is needed and you delivered!

very clear explanation

needed help and got it quickly and politely

I appreciated that you were able to quickly guide me to areas on your site to answer my questions. So easy to use. And you gave me additional information I had not thought of previously. Looking forward to getting better acquainted with this program.

Very friendly, patient and helpful.

Ben is very pleasant and personable with great customer skills. He is very knowledgeable and took care of my problems efficiently.

great job! I didn't have to wait long to get a hold of a representative and he was able to answer every questions I had.

Awesome, thank you!

Very helpful and pleasant as always.

super impressed with the patience

Explained my questions and helped me get my settings the way that I wanted them. Very friendly.

I love the Buildium representatives they are so friendly and knowledgeable. They never make you feel stupid! Thank You all!!

Vincent was very helpful and knew exactly how to solve my problem.

You were very helpful and made things easy to understand

Well, Kara took the time to explain to me what I was confused about. But to tell you the honest truth, the whole section of MANAGEMENT FEES - accounts to exclude, payment of MANAGEMENT FEES, deposit of these and then the nefarious REIMBURSEMENT OF FEES is sort of like that area OUTSIDE THE WALL on GOT... And why the Buildium Fee (which is really a part of the management companies operating expenses) doesn't show up anywhere EXCEPT as a charge on someone's credit card, perplexes me no end. But that's just me!

Kara was helpful and focused on providing the information I needed.

Kara was awesome! So patient and helpful and knowledgeable. I was at my wits' end and she was able to help me figure things out Also - a special shout out to Germani who I spoke with initially about this issue and who was TREMENDOUS.. He was able break it down what I needed to do in simple terms and also made me laugh and get out of panic mode! Thank you Buildium staff. Keep up the great work

I love the fact that Kara was patient with me, I am not the most computer savie but she was patient, she knew EXACTLY what the problem was and gave me a couple of options to fix it. And like magic, on the 1st try we were able to fix the problem. Again Thanks Kara.

Thank you for calling back and answering my question regarding the amount of space we have on the website.

Helped me find the information I was looking for. Extremely polite and helpful.

Vincent was great. Very helpful.

Vincent a very professional job, totally impressed.

Thanks Vincent!

Ben was super helpful, quick and to the point. I appreciated his being able to answer my concerns with a easy and concise answer! Thanks, Ben!

I have said it before, and I'll say it again ..., Will is as good as they come!

Walked me through how to correct my mistake

Good followup!

Will confirmed I was closing out properties right. And he suggested that I do the same as I did last month for unusual Sep water issue.

THANKS Vincent you took only minutes to find what I worked 20 minutes or so for and could not find. I also appreciate your help on increasing the limit on our transactions sending owner money. Anybody that saves me money definitely wow's me.

Thanks for all your help!

Ben was patient and worked with me to answer all of my questions.

I believe every Buildium supporter is well trained to help each of us to be able to follow and adapt to the Buildium system. I am confident that when I call with a question, I will certainly have the best of support. Thank you.

I am really glad it was Will who called me back. We talked about a different issue yesterday. He confirmed that what I did and the reasoning behind it were spot on. Thank you, Will!

William new just what I was asking about. Gave me the answer in term I could understand.

Will was a tremendous help! Using an "internal transfer" to post the pet deposit to the correct ledgers was something I would not have thought of. Thank you, Will!

As always, I am impressed that every tech I talk with at Buildium takes the time to make sure that all questions are answered and that I understand what we discuss and how to move forward with the matter at hand. Thanks for another great experience!

Will created a ticket and assured me he'd get back to me tomorrow. I called in once before with this same issue and question. A ticket was created and I never heard anything back. I would really like to get this resolved. Will assured me that that will happen tomorrow. Thank you, Will!

Ben answered my question very quickly and was very helpful.

Will was helpful in figuring out our problem was the roles set up for the user in regards to a photo editing problem. Thanks!

Jacob was just the right person to talk to. He was my third helper for the day.

Ben was awesome. Keep up the good work guys.

Thank you for helping me through the situation!

I am always happy to hear Ben's voice when I call because he is so kind, patient and accurate!!! He makes my day just to speak to him! He is awesome!!!!!

IT WOULD BE VERY USEFUL TO SEND US AN EMAIL ALERT WHEN A TENANT'S EPAY BOUNCES. THANK YOU

Thanks for all your help.

Jacob really thinks outside the box. I had called earlier and had gotten the zero check solution. When it wasn't doing the trick any more Jacob had me add an owner to the property! Wow! Who'd have thought. Perfect solution!

Vincent was very helpful and knowledgeable regarding my request.

Vincent went above and beyond in trying to help me understand what I had done wrong. I can't thank him enough!

Ben was very friendly, courteous and answered all my questions .

Beyond excellent service! Jake saved me! I am so grateful to your company. Opening my own property management division has been a dream of mine for a very long time and you are helping me make it come true! Mahalo!

Jacob was fast, efficient and very, very helpful. He came up with a BRILLIANT solution to my problem that he should SHARE WITH EVERYONE... So many people ask for the RECURRING JOURNAL ENTRY feature, he figured out a way to do it, and it was a sweet 'trick'. I think Buildium is the best!

Jake did a great job of helping me correct an accounting error. He knows the system very well and I appreciate his easy to understand explanation.

THE BEST - Jacob!

Thank you so much. I was so confused about the credit card transactions.

Thanks for your help and your patience as I try to learn how to effectively use Buildium Software.

Ben knew exactly how to help me. Very knowledgeable.