You have done a great job helping me solve the problems. Thank you so much!!!

very professional straight answers fast solution 5 stars

Problems were solved quickly and friendly...

molly is great, she explains well, is patient, and finds the right way to fix my problems when using buildium. she is thorough and is very easy to understand. Her in depth understanding of accounting and book keeping has really helped me to start off on the right foot and have my books reflect what and how they should look at year end. Her guidance makes my troubles manageable.

Julian was EXTREMELY helpful as well as patient and courteous!

Answered my questions quickly.

Big "Thank You" to the customer support team for assisting us today.

Corey is so awesome!! took his time to reach a solution!! So so thankful!

Cam did an incredible job of talking me through several challenges. He was personable, knowledgeable, and above all...calm!

Support was very helpful. Corey put himself in my shoes and tried to figure out what I'd need from my standpoint. Much appreciated

I love that I was actually able to speak with someone. It made all the difference in the world. Coming from another system, it's important that I'm up and running ASAP. So, to have a live customer service rep. answer your questions in real time was a pleasant surprise. Thanks Cameron!

Information was clear and what I was needed. Thanks Buzz!

The support was incredible!!!! So good. Thank you so much.

Always VERY helpful

Easily understood my concern and addressed it happily!

Jacob was just the right person to talk to. He was my third helper for the day.

Amazing, helpful, friendly and got me back to work! :)

awesome service

resolved issue

Very helpful and explained in a way I understood why the account was doing what it did so I could explain it to my tenant. Thanks

Buzz was very patient with my questions and checking my processes to confirm that I had done all correctly! I never felt like I was one of "several callers" waiting to be helped. Thank you!

Friendly, efficient, thorough, and excellent help- thanks!

Matt did a great job

Even though my internet connection went down, you were still able to walk through the different pieces to my question and give me a good solid answer.

Thanks Rob. Your clear explanations and patience brought me up to speed and ended my frustration and anxiety that I would never get my accounts in the order I wanted, with the results I needed. I have stopped banging my head against the wall, and am finding results that I expect. Thank you

Thanks for answering my 1099 reprint questions

Will knew exactly what to do to help me through my problem quickly. It was human error on my part! Ha! Thank you Will!

Perfect

Your team is great!!!!

Support was extremely patient and helpful. Spent all the time I needed to make sure I was taken care of.

Germani, was very helpful. Thank you

Great job Sam. I appreciate the time you took to get me straightened out. You were both both knowledgeable and friendly. You are a great asset to Buildium.

Awesome

This was a difficult task. I could have never figured it out myself. Rachel walked me through it...and she took the time to divide and balance each unit for me. Rachel was very patient and didn't act like she was in a big hurry and didn't have time to help with my problems.

Knowledgable

Elyse answered my question promptly and with professionalism. Since I am new to this system, I have found it to be quite user friendly. I have worked on other property management systems and I find this one to be the easiest to master.

Went above and beyond to find a solution to a technical glitch

Rachel answered multiple questions with confidence and a fantastic attitude. She made it pleasurable and I appreciated that.

Jessica was great. The entire help support desk at Buildium is wonderful! Can't express enough how much I love this website!

Very Knowlegable..

Very efficient. Explained my issue right away and showed how to eliminate the problem in the future.

Thank you so much for all your help! I've been trying all week to figure it out. I should have called sooner!

Kristen answered both lengthy questions I had on applying security deposits and I was able to move on with my day. She was very knowledgable and patient.

very helpful

I cannot say enough about this company and the support staff. Always prompt in returning calls and very patient while helping me online with my questions. Highly recommend!

What can I say. Wonderful software - love it and wonderful customer support. Everyone is so friendly and helpful. Wish all companies had your customer service!!!!!!

AWESOME Customer Service!!!!! Walked me through the entire process and explained along the way! THANKS!!!!!

ALL of the customer service people are extremely helpful. I pretty much call on a daily basis. They are beyond helpful!

Amazing experience!

Alex knew exactly how to fix the problem . I appreciate having it corrected so quickly.

Excellent customer service and advice! I was emailed tons of info right away :)

Rachel was great. Posting listings for rentals is all new to me and she was very helpful and most importantly patient! I can't say enough about the customer service staff at Buildium. I am pretty close to an every day caller and whomever I speak with has been nothing but awesome!

David was GREAT! and very patient as I had to keep answering calls while he was helping me. Got to the issue quickly and helped me correct it efficiently.

all of my questions were answered. She did a very good job.

WOW

First of all.. Thank You for returning my call :). Shea was very helpful, I would haven't finish my reconcile if it wasn't for him. Thanks again for your support!!

Very knowledgeable and patient

Elizabeth was very efficient. She got to the root of the issue quickly and helped me fix it fast. She is friendly, courteous and knowledgeable.

Rachel was great! So nice to talk to and answered my questions in under 5 minutes.

Very knowledgeable, patiently listened and helped.

Matt was friendly and quickly knew the answer!!

You knew EXACTLY how to deal with our situation--not even a hesitation! Thank you so much!

Very cheerful and helpful even after I warned her it might be a lengthy process.

Elizabeth is by far the best Accounting Support Rep I have worked with at Buildium. What ever you are paying her...it's not enough. MY wife and I handle the accounting and she has quite possibly saved our marriage. THANK YOU!

Excellent help. Thank you very much!

My question was answered immediately, the only thing I did not like was the wait time. I was on hold for a very long time, not sure if you can change that as I am sure you are quite busy.

Colleen was very helpful. She is going to look things over to help me process company income more efficiently. Thank you Colleen for your help.

She answered all my questions.

wonderful, helpful, lot of good ideas and explanations. took time to really breakdown the answers to my questions!!!!!

Thanks soooooooo much

Very helpful and friendly

Talked me right through the problem. Very pleasant and enthusiastic. Quick call back. Super job folks! High Five!

Very helpful. Troubleshooter and didn't hang up until I had all of the answers I needed.

Thank you so very much! Not only are you knowledgeable but are sympathetic with strugglers like me! Keep up the good work; you will be hearing from me. Thanks again Ada TPM

He helped quite a bit!

Matt did an great job of walking me through the menus to accomplish what I needed

Very professional!

Very thorough and helpful. No easy answer. Kept trying everything she could.

Carlos, you are very supportive and thank you so much for taking a huge amount of your time out to answer our questions. I do need to get back with you soon to set up for our upcoming November billing.

Thank you for your help today! Thanks for be so patient and knowledgeable. I was able to get all the information and help I needed with the one phone call.

Matt is AWESOME! Thanks for the help!!

Great job, I'm able to do exactly what I wanted now!

Thank you, thank you, thank you!!!!

As always, question was answered to satisfaction.

You had many points that I didn't have a clue about! Well Done!

Satisfied

awesome. great support. I called in numerous times as I am in the process of switching from Quickbooks to Buildium. Being a life long Quickbooks user I was very reluctant to jump into a new software. But with the support that you offer it has made me very pleased with my decision.

As always, courteous and knowledgeable!!! Great job as usual! Thanks

You understood, exactly, what my question was. I understood, exactly, what your answer was.

Aly was fantastic and helped me through every step of my dilemma and I totally understood what I was doing once I hung up. Thank you.

Thanks Carlos for not making me feel stupid! You are awesome!

Elyse was very helpful and kind in resolving the issue I was experiencing.

Personable and gave me good information!

All of you guys are great! I am so glad I chose Buildium!

Got what I needed right away - made correcting the issue easy.

Very quick on solving my problem

Very helpful and friendly. Answered all my questions. Thanks

He knew exactly what he was doing and was able to provide answers. When the answer was no he even went as far as recommending that I suggest my idea to the developers. Great job!

Such amazing help! Thanks!!

Super nice and very helpful!

You guys ROCK . . . you make it almost painless to wait. Even though I asked a really duh question, you smiled and didn't make me feel stupid!

I dislike required comment fields :)

Thanks so much...I didn't know deleted deposits would show still! Whew!!!

Very knowledgeable and a friedly voice, it was just an excellent experience

Rachel was literally the best help I've had so far through Buildium customer care. She was very easy to understand. She had great knowledge on what she was doing and the way she explained things was incredible. Not to mention she walked me step by step in what I needed to do in under 20 min while I thought it would at least take take 45 min to an hour to figure out. I would seriously love to work with Rachel anytime I have a question concerning accounting in Buildium! A +

VERY PATIENT AND VERY INFORMATIVE

quick and to the point

Thanks for taking your time explaining to me!

Great job

Tons of Help!!!!! Thanks!

Very friendly and willing to take an extra step to resolve my issue.

great job

Hi Grace, Thanks for all your help.

Great Job

Thanks! for your help. With the holidays, flu and all that goes with it, I completely forgot to update our credit card info. You unfroze the account so that I could do it and I really appreciate you making things easier on me!

Very helpful!!

Great job of explaining the problem and getting me the information I needed to solve it.

Thanks for your patience as I tried to understand the process.

Thank you so much for your help. It is so much easier that the support tickets online

She always WOW's me....

Great Help, got to my problem very timely, very short hold time.

short wait time and great answers and analysis of our problem!!!!! great help and timely. thank you Jim and Dana

Jeana was awesome. She answered all of my questions and actually made my accounting more accurate with a couple small changes.

Jeana answered my question & helped me explain to our client what was going on!

Grace was all over it. Friendly and able to answer my questions. Thank you!

Quick , friendly and helpful even though it is a stressful time due to it being 1099 time. Thank You

WE LOVE MATT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! PROBABLY GOING TO SAVE US COUNTLESS HOURS WITH HIS TIPS - LIFE CHANGING :)

great job.

You guys been a great help every time!

Quick and direct answers

thanks.

As always your help was perfect!

You were very helpful. Thanks.

You were so helpful and patient> I have never been disappointed with the customer service at Buildium. I really appreciate your help as you really made me shine to my clients...thanks.

Possess good knowledge of the system.

She was great at understanding my issue and resolving it quickly. Thank you so much!

Sebastian was such a great help and very pleasant!!

Sebastian was super friendly, yet concise. He understood exactly what my problem was and explained the solution to me in a way that I could easily relay the information to the home owner without confusion. Called the home owner and the problem was resolved within minutes.

You gave me hope that you guys are there for me in the challenging days to come!

Very helpful - Thank you.

You walked me through that return check, like it was a walk in the park!

I love jeana

Sebastian called me after normal business hours and helped me get re-connected. Thanks a lot Sebastian!

As always, you crew provides great support. Thanks Carlos!!

She solved my problems immediately.

Very helpful, pleasant

Thank you for your help! I know I seem to call every couple months with the same or similar questions to things I do not deal with on a regular basis. Thanks for your patience and help. It will sink in eventually.

Thanks Grace!

Thanks for your patience in researching our problem with the mgmt. fees being charged twice!

Thanks for the help. john

Thanks for your help!!

You did great, and I really appreciate all your help. This transferring process has been much smoother because of you. Thank you

Grace was a pleasure to speak to and very helpful. Thank you. Jim

Awesome customer care

You were very helpful and answered all my questions and concerns.

Solved my problem. I've got a happy face!

Very helpful.. Thanks for your patience!

Friendly, courteous and returned my call promptly. Thanks for your assistance.

Kind patient and very well-informed, thanks for all your help Matt!

Excellent positivity and responsiveness

answered all my questions and sent me an email

Rachel was fantastic. She understood my concerns and helped me understand them and work through them at my pace.

Very knowledgeable and extremely helpful. Matt is a great rep for your company!!

Attentiveness to my needs. Thank you for helping with the other support ticket as well

Great support! Thanks

I had questions in several different areas. Sam answered them all and her info is spot on. Everything is working beautifully. Thanks, Sam!

Matt remembered me and the reason I called from a call I made to buildium 2 hours ago or more!!!! Awesome.

Answered my questions in a friendly and professional manner

So nice, so efficient, so helpful-- always. Thanks Grace!

Great job

As always, able to resolve what was required and learn a little bit more on how things work within Buildium.

You did really well. I still need to contact you to get the situation going but I am sure you will follow through and help me to the end.

Grace was able to quickly and easily navigate through my company files and identify what we needed to fix to move forward with the new tenant. Thanks!

Nice, professional. .answered my question right away.

Thanks. Good support

Helped out big time

very helpful to me

Efficient and very helpful. Thanks!

THANK YOU VERY MUCH FOR YOUR SUPPORT THIS MORNING, I WOULD HAVE NEVER FIGURED IT OUT ON MY OWN

Rachel was so helpful and extremely friendly!

I nominate Matt for a Stevie award- he's the best customer service person we deal with at Buildium

You did Awesome !!!

Great job and very patient!

Very frienfly and provided me the information needed.

You solved the problem

Love call back feature. friendly and helpful response.

Alex was knowledgeable and went straight to the issue. He was courteous and very helpful

you surely WOWED! me with your quick fix! thanks agian

Matt did an amazing job of explaining the accounting questions I had today.

Thanks for your Help!

Right on top of the situation and quick fix online and on the phone... thank you

I was really impressed that Chris took the time to really hear me out and understand what I was struggling with and finding different ways to help find a solution.

Very fast and efficient. Thanks Matt

VERY HELPFUL :)

patiently answered all my questions

Great attitude, cheerfully answer my questions.

Super friendly response. Problem solved immediately. Thanks!

You Rock! Thank you! You are a very patient person =)

I really appreciate the prompt and courteous service!

G re at job

Answered my concern.

Super helpful and quick!

great job, really helped clarify some thing.

answered my question quickly.

Wow

Very helpful excelen answer every question

Thanks for all the help!

courteous, patient and very straightforward with answers

GREAT CUSTOMER SERVICE , ALL QUESTIONS ANSWERED AND VERY HELPFUL.

Thanks so much for the detailed instructions!!

Why don't you move to New Mexico and come work for me?

Very impressed with the quick response and knowledge. Very helpful with walking me through the steps :)

Went the extra mile to address issues that I had not asked. Very knowledgable about program as well. Very polite, helpful, and eager to help. I did not feel like a number this time. thanks

WOW

Elyse offered a quick solution to the problem until she could research it further with IT

Thank you for your help resolving my question with security deposits.

She had the information to resolve my issue very quickly. She was VERY cheerful and pleasant. Keep up the amazing work. It's very nice to call your customer service department. NO COMPLAINT EVER.

Answered call quickly and had answer to my question immediately. Thanks!

Sebastian did a great job in helping me with my billing questions. Thanks again!

Sebastian was great - answered my problem quickly - very happy with Sebastian - not so happy with Forte Funding.

She knew exactly what I was asking. Walked me through every step to correct the issue I was having. She was very knowledgeable of the system. Thanks!

I appreciated the patience shown to me as I struggle to learn this program! All of questions were answered, and so I felt this was a successful call. Thank you!

Alex, I needed help in signing up for a yearly subscription for our POA and you provided that assistance for me. You guided me in everything we needed to do for this change from monthly to yearly subscription. Thank you for your patience.

The representative was extremely helpful and sweet... Thank you again

Enthousiastic, willing to help and not too pushy!

Helped me out in a fast and timely manner, very professional!

You wowed me!! Easy to understand, solved my problem in seconds. Thank-you so much!!!!

Answered all my questions

She did great - made me feel like I was absolutely not being a pest!

Very helpful, thank you

Answered my question quickly! Thanks!

All my questions were answered.

Always knowledgeable and quickly able to respond to my issue

Excellente!!! You called back almost immediately, so pleasant, and my question was answered. What could be better than that???

Nice work G! I'm sure we'll speak again. Cheers, Nate

You answered all of my questions, walked me through them, and didn't make me feel dumb for asking them! Thanks for the great service!

I was really wowed. The response time was really fast and the answers to my questions were explicit. It was a pretty radical experience.

I felt cared for by Alex. I kept adding things to my list of support and Alex didn't hesitate to continue helping me. Thank you Alex.

You were excellent with helping me today! I appreciate your patience as I am new to the program and learning. Another exceptional quality is that you were very easy to talk with and understand! I'm sure I will be calling again! Thank you!

I was completely in the dark as to how to delete a tenant and also to retrieve some information that I thought I had lost. I was led very thoroughly and with much patience through the process. Thank you..

Awesome customer service. Completely walked me through a move out that was done incorrectly. Then helped my owner with business issues.

Great attitude and assistance.

GREAT HELP AS ALWAYS

Your service was absolutely awesome! I felt very taken care of and I was able to get everything accomplished I needed. I am very glad I decided to go with your company!

Thank you for answering all of my questions and helping me find a quicker way to input data! :)

Great job getting the final piece fixed. I think my database is now completely fixed with no more loose ends that need attention. I'm glad we could do it this month as Epay raised my limits within a few days of my request.

Rachel is the very best! Thank you for always doing such a great job! You are invaluable!! The tip of the top! The cream of the crop! :)

My call was answered quickly and the rep spoke English! YEA!!! He answered my questions thoroughly and explained everything to me!

Aly was terrific, she answered my questions and walked me through the process. Thanks. But...I will have more questions but I feel good that I will get help, excellent help.

you probably here the same question more than once from several customers. I found your patience and depth if knowledge extremely satisfying. Not only is the spyware great but the support and people behind it are equally great. Thank you.

I'd spent quite a bit of time trying to figure out my dilemma but my problem was solved in no time by the team member!

Quick response and a follow up call with an answer.i

Melissa was great! She was patient in helping me solve my problems, and when we were both stumped she didn't hesitate to admit it and ask a supervisor for help. And of course the problem was solved :) A++++ service!

Melissa was great in helping me figure out the final issues I was having with owner statements and getting them to come out correctly. I know she stayed on the phone longer than recommended but I really needed her help and attention to fix the issues I was having.

Very pleasant. Very helpful. Very Very Very!!!

Wow you guys are always so helpful and knowledgeable! Thanks for your help today Shae!!

Very patient and great attitude. Explained program well.

Hello, Shea did great! Answered all my questions regarding our billing and questions. Thanks for your help!

Rachel is amazing 100% of the time. So good at explaining and walking the customer through steps.

thank you for your help!!!

Alex was great and very quick at resolving my issue

I don't know what I would have done without her!! Thank you SO MUCH for all your help!

Sebation knew exactly what my problem was, and how I could fix it quickly.

Great!!!

Rachael was AMAZING! She walked me through what could have been a very difficult Bank Transition and also taught me short cuts that will be very helpful in the future!

Great costumer service!!!!

Excellent! Helped me unwind what I had done wrong step by step!

Thanks Elyse for helping me figure out my accounting issue. Thanks for your patience and great customer service.

i just didnt think of that.

Very polite as well informative and new his stuff........aw

Thanks for your help!!!

I am very pleased with talking to Sebastian. He obviously knows Buildium very well. He is also good at explaining how it works. He advised me to check out the tutorials to feel more comfortable in using Buildium.

Jeana was awesome. She answered my question quickly and was very patient. Thanks for the help!

Great support!

The rep in billing answered my questions, but I think your significant price increase is too much of a jump. I started using Buildium at $15.00 a month and now it is $40.00. Not sure I will keep using.

Thanks! Very friendly & a great help.

Great Job....!!!!

you were patient and understanding and did all you could to make me feel like i was the most important client.

Love, love, love your customer support! Problem solved as always.

pleasand and informative thanks

Carlos did a fantastic job! He walked me step by step through in adding an initial balance to our new account. Promote!

You were able to answer all my accounting questions

As always, issue fixed immediately. You guys are great!

Rachel solved my problem immediately.

very courteous and precise directions!!! :)

Very helpful! Thanks

you did awesome. Very helpful, sincere and knowledgeable.

Very patient and your usual great service and knowledge

Answered all of my questions.

Quick resolution

Absolutely Awesome!

She was awesome... made my day. I had been able to get through the problem before she called but she quickly went in and checked what I had done and made sure it was done correctly. Very helpful and she made me laugh. Thank You

Thank you always a wonderful help!!

Great job explaining the owners statement

Thanks for the help today

Great and awesome service. Always very helpful and courteous.

I was impressed with your patience as well as the fact that even though we spoke, because i had made a ticket, you took the time to respond in writing. thank you!

Thanks great job

You were very friendly and informative. Thanks

I made a major blunder sending EFT to the wrong place. Aly talked me off the ledge! She was calm, knew exactly what to do. In about 3 minutes the problem was solved! THANK YOU! The Buildium support team rocks!

Sebastian was pleasant and very helpful. My questions were answered and my suggestion was acknowledged as helpful.

Jessica has such an upbeat and positive personality that it actually made my day a little brighter! Her systems knowledge and professionalism is beyond what any company could hope to have in their tech support staff.

very helpful and in a timely manner!

Awesome, great support. Thanks

Awesome as usual. Your staff is the greatest

Thanks great response

Sebastian explained everything fully and was very patient with my questions.

Completely understood my question and concerns and gave me several viable options

Fast, friendly, and effective. So helpful!

Prompt service.

awesome- patient, very helpful and polite! A credit to your company!

Thanks for your help.

The rep is very friendly and knowledgeable and quick.

Fixed error quickly, 10 seconds

You were awesome. You were a great listener and explained how to fix my problem in detail. Thank you.

Very courteous and understanding of the problem that I presented, and a solution to that problem.

Thanks for your help. I forgot to give Samantha a wow yesterday as well

Rachel, you absolutely rocked this one, I never would have found that error. You found it so fast, and then walked me through the solution. Thank you so much

Thanks. You understood my question, did a bit of research and called me right back as promised. Great service.

Grace was very knowledgeable and guided us through the questions with professionalism and courtesy. Thanks so much for helping us through!

Thank you! You saved my A$$

Very patient and helpful.

Grace, you make it all seem to simple. Thank you, Thank you.

Very informative and helpful--great attitude

New every answer to all my questions

Very professional and knowledgeable.

Thank you It was very easy to work with you!

Thanks!

wow wow and always a wow- he certainly knows his stuff!

Matt answered my questions quickly and was able to understand me, even though I rambled!

Rachel thanks for all your help! You have been awesome! You take your time and make sure that I understand everything that I need to do. Thanks for being patient and making my job easier!

thank you

The experience was very pleasant. She answered my question quickly and accurately, and thanked me for calling! Not at all like most companies!

David ansewerd questions that I didn't even no I had Thanks for all your help.

Very helpful

answered my question!! I give an A+++ :)

Jeana did great!!! Thanks a BUNCH!!! :)

Being new to your program there are so many things to learn and understand. You were very knowledgeable and answered all of the questions that I had at this point. Your support was fantastic. Thanks so much.

Lindsey was very helpful and quickly solved my issue.

The quickness with the response and being able to pull up the article of information that I needed.

Quick and knowledgeable answer

Thank you for your help!

thanks for great explanation and your patience you were helpful

Thanks for your help today You answered ALL my question thoroughly.

Great job

Melissa was great and very knowledgeable,. being new to Buildium Iam sure I will have many more questions and it was a pleasure.....

Matt, you were great! I know that it is sometimes challenging to understand what a client is talking about as they are trying to explain what's going on...you listened, understood and answered the question so that I understood EXACTLY what I needed to do. Quick and to the point. I'm now on my way to next challenge! THANKS!!!

Thanks for getting right to me and helping me.

She was amazing!

Big thanks...

She got me through the transaction very quick and easy.

Great customer service. It is good to know that your are always just a phone call away. Thanks for your help.

Answered my question perfectly!

Great job!

thank you for your help...

Of course we are all preparing budgets right now! The lady I spoke to was very patient in helping me figure out a couple of accounting issues I was having.

Received a fast reply and fast help. Thanks so much!

Super to work with

She helped me fast and in a hurry!

Great job Sam as always !!!!

Friendly, knowledgable, painless!

Certainly I wi keep you in mind if in the future I need your services. Thank you

Excellent Customer Service!!

Once through the phone queue, very quick solution to my problem

Not only answered my question but also showed me other features related to the topic.

Awesome as usual

Great job

Great experience

Very personable

quick explanation

my question was answered right away and issues resolved!

Super helpful and very friendly. Made it very easy to make the necessary changes i was trying to accomplish.

You WOWed me by calling back, even though I did not leave a msg. When I called and was on hold, I wasn't listening to your outgoing msg and when I realized I was going in to voicemail I hung up. You called anyway and helped me expand on the solution I had already found and that made my afternoon. TY Jeana

Thank you!

Chris was extremely knowledgable with the software and was able to answer all my questions

Understood the questions and answered quickly.

Very Very Helpful....

You rock!!! Thanks for all of your help.

Melissa is wonderful!!! You answered all of my questions and understood our concerns. We really needed help with getting credit. Thank You for all your help.

your help is always appreciated.

Very Helpful and understanding..

Rachel did a fantastic job of understanding my ongoing frustration with Forte Funding in setting up ePay. It really makes a difference, which underwriter is reviewing the file. Rachel emailed a contact of hers and followed up as well being the underwriter still decided to ask for information that has never been required and is really none of their business in setting up an ePay account. I have never provided LLC articles before, nor have I been asked for a rent roll to all my properties!!! Thanks for all your help Rachel!

He was great...couldn't have been better

Was able to answer all my questions.

Immediate knowledgeable answer to a question that left us scratching our heads. Thanks for an easy solution to our problem!

Solved my problem quickly

Great attitude and a very helpful and patient demeanor.

Thanks for your help!

Lindsey did a great job in her efforts to assist us with our banking reconciliation. Even giving us a call back after the first conversation was concluded. Much appreciated!

Perfect service from nice people as always..thank you

Whenever Kristen helps me I love it! She explains things in great detail for me and works with me until I completely understand it! Thank You!

I'm extremely pleased with Lindsey's help today. Immediately understood the problem and promptly had the resolution.

Thank you, thank you!! The instructions you provided were so amazing I was able to follow and understand the steps to correct my problem.

very polite

Thank you for your help. I had a long list of questions that where all resolved and she helped me learn to use Buildium better.

Very helpful and easy to understand. Great job. Mahalo

WOW is right. Ms. Rachel lead me right through all the steps and explained what I would see and have to do at each screen. She did so good I might have to call back and ask another question. But, for now I do not have another problem, which is good in my case. Thanks you.

very nice, help me a lot about the bill

always helpful

Thank you for your friendly greeting and quick response to my question!

The most helpful tech yet!

Alex answered all my questions..thank you,

This was our first day with your software. Thank you for calling me back twice today and helping us.

The young man that helped me was very patient with me and gave me the time I needed to understand the program better. We are an HOA and some options that do apply to us are named for rentals vs homeowners. Thank you!

Once again simply amazing! I was having difficulty explaining what I was trying to do. You patiently listened and actually understood and came up with a brilliant solution! Thanks!

CHRIS WAS GREAT.. AND VERY CURTIOUS.

Sebastian found the issue and had me on my way in less than a minute! Arlynne

Great job and timely response

Sebastian completely understood the problem I was having, and walked me through the necessary steps to correct it.

VERY VERY VERY HELPFUL!!! Thank you for taking your time and walking me through my issue!!

Thanks again for the assistance

You were extremely helpful and knowledgeable. You immediately pointed me in the right direction. Thank you,

Jacob really thinks outside the box. I had called earlier and had gotten the zero check solution. When it wasn't doing the trick any more Jacob had me add an owner to the property! Wow! Who'd have thought. Perfect solution!

Elise is probably one of the most knowledgeable staff members I have apiken to at Buikdiujn. Thank you for all your help!!

great customer service above and beyond

Quick and efficient troubleshooting... just the way I like it! :-)

Very friendly; looked at several options to finding a solution Thanks!

Great job thanks

Thanks for your help today, you answered all the questions we had and more!!

Melissa provided a rapid response on a very busy day with a quick and easy fix to my accounting problem.

She went above and beyond I was very satisfied with my call. Thank you and you guys Rock!

You were so helpful. Thank you for taking the time to explain everything and verify the information I needed.

My questions were answered and I was able to continue working thru the weekend to get my information entered.....I am new to Buildium and am loving it!!!! You all are very helpful.....And, I know I am going to need a lot of help getting started! Thank You! Kim @ Star Property Management

Super helpful

Elyse did great. She handled the problem and got in touch with Forte and determined the issue. Very professional and friendly.

Very professional and courteous.

Thanks again for the help!

Was not only understanding but intelligent in her troubleshooting of the situation!

Best customer service ever! Love this company and their support staff.

I love being walked through a difficult issue step by step, by a patient person.

Call answered quickly. Problem resolved quick and easy. Great team!!!

Rachel responded with a complete explanation to my query I really appreciated the help Joel joelst.pete@gmail.com

Yes Rachel was great

Awesome customer service!!!

She was cheerful, informative, and seemed to enjoy helping me! Since this is our first month using Buildium, I'm sure I'll have more questions, and I hope when I call, I get her! Thanks!

Matthew was great in answering and resolving all my questions pertaining to recurrent transactions that were showing as outstanding. He was quick to figure out how to correct the problem and resolve the issue and explain how I could avoid these problems in the future.

So patient and kind with me! Very informative and didn't rush me! Helped me with each step and made sure I understood. Thank you

Great Job.

Arianna, was very professional and knowledgeable. I have been having issues for sometime and worked with a couple other reps to correct my issue, but with no luck. Adrianna was able to quickly and patiently identify the problem and make the necessary corrections. From my standpoint she is a valuable asset to the company, and as a client it gives me a positive reasurrment that if i have any issues with the Buildium software to be worry free; outstanding and reliable help is available. I couldnt be more happy with her customer service. Great experience, Thank you!

Chris really knew what he was doing with this (what I thought was) difficult transaction. He walked me through it and explained as he went...very helpful! Thanks Chris! Excellent job!

That's easy, your service always wows my office! Since losing my bookkeeper I've had to call a few times and you have been extremely patient with me... It is greatly appreciated!

Great customer service, I am very appreciative of her efforts. Thanks.

VERY PROFESSIONAL AND AN EAGERNESS TO HELP RESOLVE OUR PROBLEM.

Quick response. Issue resolved!

The support staff at Buildium is great! Very helpful and patient.

I am WOWed...you gave me articles to read to help with the buildium experience. You have some knowledge of yardi which helped you understand what I could and couldn't do in Buildium....that saved me time and fruatration.

Very good answers to my questions and quick response time.

Aly was awesome and very patient with this newby... I had quite a few questions from all over the board and she answer all professionally and competently... Aly is a true asset for your company. I hope I get her again next time I call in! Thank you again

Great service! Patient and clear advice/help.

Awesome Customer Service!

So helpful! Thank you!

She was patient and willing to help a ludite like myself.

Thanks for helping me with the foreign address problem even in the midst of a blizzard!!

above and beyond great! Thx!

Great help. Thank you.

Chris was extremely helpful and explained my questions is detail my problem was solved.. Karen Quirk

I was kinda stressed out thanks for responding so quickly .

Awesome customer service!! Thank you

Great as always!!!! Thanks for the help.

Lindsey did an outstanding job helping me solve an input error.

Kristen was quick to understand my issue ( I speak with an accent), she helped me get to the core of it, and thanks to her guidance, I was able to complete my job. She had a great disposition and made me feel comfortable through the whole process. Thank you Kristen, -Ava

Sam was very patient with and helping me move forward with getting my account balances straightened out. She was very knowledgeable and seem to care in helping me resolve my situation. I have more work that needs to be done but we were out of time. I hope to work with her again.

Chris went to great lengths to make every effort to solve my dilemma. He was extremely helpful and supportive. Thank you!

Melissa was awesome and was a great help!

The technical support representative resolved my issue promptly and with courtesy.

Always the best customer service at Buildium. Staff really understands the product well. Great Job!

Excellent tenant support

Very Knowledgeable and patient..

Yes, you were extremely helpful. Thank you so much.

Thanks for all the help!

Thanks for the help, always good customer service.

Always great service! TEN STARS

As always -good job!

You were very patient with my having to go back and forth between screens.

Thanks for your help

Very Patient and knowledgeable.

i was in the middle of my first applicant screening and received all the information on the spot to get the job done!

Rachel is the absolute best! Time and time again, she has helped be out of accounting troubles and made my books correct and flawless! I could not do this without her help - she takes Buildium Customer Care to a whole new level.

exceptional in assisting me with my issues..

You were so pleasant and didn't make me feel completely stupid for having such a simple question! The best part is, my issues were resolved within just a few minutes. :)

Very polite and very helpful

Very smart

Today I called in for help and that is exactly what I received. Thank you for the expert instructions!

Bravo :)

Great customer service per usual. Love this company and their support staff!

The rep answered my questions and resolved them.

Very friendly and answer's my questions efficiently.

Your reps are very knowledgeable and patient.

i reached a person WoW and they new what they were talking about and pointed me to a solution right away!

Great customer service. Love this company. Very helpful and patient.

Aly, was very helpful and knowledgeable.

Kristen, was very helpful and knowledgeable

Chris was very knowledgeable and resolved the issue

Very good explanation in easy to understand terms! Called me back shortly after I left msg.

Big help thanks

Always a pleasure to speak with your team. Worked out my issues clearly and quickly.

Extremely helpful. Appreciate your patience very much.

Thank you for the answer and your willingness to accomodate my calling time. Thank you

as always,, very helpful

As always, big help and I appreciate it!

Thank you Rachel for helping me with what looked like an unsolvable accounting problem!!! You were awesome.

Very Patient and helpful. Thanks so much!

Thanks

Excellent Service, Thank You So Much!

Great company - great customer service!

I got the answers I was looking for.

Great attitude, very knowledgeable, patient.

Very helpful and patient! Thank you for your assistance.

Shea was very helpful and patient in assisting me.

As usual Chris is very helpful ...

Lindsey you were awesome and super patient, thank you for being so helpful with m first time using the software! Really appreciate the excellent service :)

Just appreciate the patience and understanding for this beginner... thank you so much

The best customer support ever. I can't say enough good things about this company and website.

Aly, was very helpful in getting me on the right track to get my books corrected.

Very prompt answer to my question!

Great customer service as always!

Another word for Arianna is AWESOME! She is very patient and precise in her explanations.

Fixed as promised.

Had a great experience you all ROCK!!!!!

As always, great response and easy fix. Thank you.

Chris was very helpful and kind. He answered all of my questions and gave great suggestions for the future. I will not hesitate to call back in the future!

You really exceeded our expectations, we will recomend you and your program very highly

Allison helped me understand what I needed to properly evaluate Buildium and its fit to my application. She was patient, courteous, understanding and even laughed at my attempts to be humorous.

Helpful service. Thank you!

Lindsey was very pleasant and answered my question quickly. There are a few things I would change with regard to the Owners Statement pages 1-2 so they would be easier to understand.

OUTSTANDING SERVICE AND KNOWLEDGE!!!!!!!!

Thank you so much for your assistance! You were very helpful and patient!

Buildium customer service is awesome as usual

As always, you guys do a great job- Thanks Mike Rolnick

Service was great today, Thank you!

thanks for your help

Mildred was pleasant, helpful, patient and kind.

Thank you for all your help. I look forward to our one on one session. Matt, thanks for your help. You were a great help.

Hi Aly, Thanks for helping me work through the problem my client was having.

Lindsey completely answered my questions - great service !

She was fantastic!!! Helped me with every question and resolved every issue.

Solved my problem immediately, with a cheerful attitude. Thanks!!

Though I might have struggled to explain what the problem was, you listened attentively and responded fast and effectively. Thanks a bunch!

Arianna seemed genuinely interested in helping me and was both very friendly and patient - a refreshing pleasure to talk to a support person who was interested in providing support!

Should have called two hours earlier it took you one minute to show me thanks for your help

Always Awesome to work with..

Rachel was cheerful, knowledgeable and efficient in solving my problem. Thank You!

Chris is very polite and friendly. He delivered great customer service. Plus, he fixed my issue. Keep it up Chris!

Very friendly, very helpful, very direct, very fast

Great Job Chris. Thank you!

Thanks for your help.

Give him a raise!!

Give her a raise!!

Shea, Buildium has the best customer support!! Thanks for your help today. I really appreciate it.

Very personal and patenient with me through the process of fixing accounting issues and more

Answered my questions so that I understood how to make corrections.

Very Patient..

Covered my issues and concerns and got me the answer I needed.

Great job helping me out

walked me through with ease

Thanks for your help. Just love your customer service!!!

Buildium customer support always provides me with great service.

Rachael is upbeat and makes me feel like she actually wants to help. She knows her business and is able to help me quickly and support my own knowledge of Buildium

Answered all my questions. Very efficient. Thank you for your help.

Very quick to understand issue at hand and walk me through correcting it.

Very helpful, solved my problem right away. thanks.

Great job! Thanks!

All I know is that it was broken... And when I called it magically got fixed. Wahoo. You are awesome.

Wait time was around 5 minutes, not too bad. Arianna was polite and activated my syndication services very quickly. Very satisfied.

Answered my question right away. Thank you.

always so helpful..

Excellent help. I never could have figured it out liability accounts on my own. You guys are doing great work.

Aly did a wonderful job of helping me to understand what steps I needed to take to transfer funds between bank accounts. She not only showed me 1 way but actually 2 ways. My conversation with her helped me to pick the best way and along the way I discovered something I was doing wrong. She helped me get back on the right track. I can't say enough good things about this lady! Thank you Aly!

Chris was extremely helpful in identifying my accounting problem!!

ALWAYS SO HELPFUL

Arianna did awesome!! This was my first time calling in because I usually email and she helped me out so much!

Great. Patient & specific

Very helpful. Corrected what needed to be changed. I appreciate all his help.

very pleasant and informative; helpful and friendly.

helpful :)

Very friendly, understood my questions, helped guide me to resources.

Chris you did a great job helping me with a tenant insufficient funding which turned out to be a mistake they made setting up auto pay. I couldn't have figured that our with out you. Thank you

Allie was great! Thank you!

You were great Aly!

Did not know the answer, but did not come pack to the phone until she knew the answer. Thank you!

Rachel was on it! She took care of us right away.

Great

Very knowledgeable

I got all my questions answered!

thanks for your prompt response and assistance you were great!

Prompt response & very knowledgeable

Shauna was fantastic! I had no idea what I was doing and she patiently and expertly guided me through the process. Thanks!

Rachel was very knowledgeable and precise. At the same time she was very friendly, cheerful and energetic, which made my day. Thank you l

Good clear understanding of problem and solved promptly

Thanks Melissa, (beautiful name by the way, same as my daughter's) You were very helpful!!

GREAT.THANKS

Another great job of assisting me.

Excellent customer service, intelligent, and extremely helpful in resolving my issue.

Very friendly, helpful and listened to my questions.

Thanks for all your help!

YOu did a great job answering my questions quickly and easily. I felt completely successful that the problem was handled and I love that!! Great JOB!!

Answered all of my questions, including ones I didn't know I had, and the the one I forgot!

Gave me great information and followed up with additional information that may help me out with EPAY. Kind and helpful Appreciate!!!!

Rep answered all my questions and did it quickly. Was also pleasant to talk to.

Thanks for taking the time and going the extra mile calling me back with the information I needed. Way to go!

Thank you for such great help. You always know exactly how to do everything I need and seem to have an almost physic ability to understand my gibberish questions.

Solved my problem with least possible time. New what he was doing.

Very knowledgeable and patient. Explained things in a way that even I could understand

Very patient, very helpful, very friendly. Just being able to talk to someone was so helpful.

It. Great that I could feel comfortable asking question and not feel pressured to end the call

Great we got all of our questions answered.

The answer I received regarding Property Reserves was very clear and she gave me the different ways it could be collected. Very good information.

great job

Always polite & HAPPY ... Thanks again for your patience & support!

Thank you for your help Joseph ! You knew the answer to my question right away .. Thank you for your help. Great customer service.!

Great information. I threw like 10 various questions at her and she nailed them all!

Great job as always - You guys are good!!!

Great

The issue was with my browser and Tom walked me through fixing it. Thanks!! Hopefully I can remember these steps to avoid future issues. Very impressed!

Anthony offered an easy solution (which we thought might work)...then shifted gears into a more difficult solution which did work. All through the process he explained why my original action did not produce the desired result, why he wasn't satisfied with the easy remedy and why we needed to take the more difficult solution. He was patient and knowledgeable and provided exactly what I needed to know and also taught me a few things that will be helpful in the future.

Chris You were so much help in helping me Reconcile my Security account back to 2014 with my major mess ups!! Your knowledge of Buildium is so valuable to us!! Thank you for being so patient with me!

Matt did a great job helping me resolve my issue.

As usual, great help! Thanks

Very friendly and knowledgeable .

Thank you for your prompt answer.

great

Mr. Ferguson was very helpful in going in with me to the account and answering my question specifically. It was a time sensitive matter that I needed to be handled right away before the transaction posted.

Matt was resourceful and patient. I had several phone lines ringing and he did not mind calling me back when he found the solution to my issue.

very friendly, and left me feeling hopeful.

Aly was extremely helpful. She was patient, professional and answered all of my questions. Her knowledge of accounting and the Buildium product shined through because the questions we were struggling with were very technical. Thank you Aly!

Was professional and courteous and and helpful! Answered my question and followed up with the information promised in a timely manner.

Very nice and fast answer to my question. I love you guys. Always a huge help. Yes knocked my socks off!!!

I appreciated the way you quickly and efficiently figured out the problem without a long wait.

Ally was very friendly and helpful.

Brief and concise instruction.

Very knowledgable and polite!!!

Aly was very helpful and very patient with me! Yall should keep her around:) Property Manager for Palms West Condominiums .

Thanks Rachel. You are the greatest

Fast, helpful, and easy to talk to

I am always very satisfied with the answers to all of my questions. You were exempt and very curteous.

Very helpful and quickly started on how and where to find the problem.

Helped and answered my questions really quickly and effectively.

He knew the answer yo my question right away.. Very helpful.

Very patient and helpful. I learned how to set up my chart of accounts.

I always appreciate that I can speak to a live person who is happy to walk me through things!

Great customer service.

Big help - thanks so much. You guys are great!

You listened and understood what I needed. Did you find the answer yet???

Very knowledgable . Solved my issue with patience.

thank so much!

I am a new customer and I had A LOT of questions. Aly was a fantastic help! She was kind and helped me understand everything better.

I am a new at using Buildium and the info you gave me to look over is great information. Thanks so much for taking the time to send the information over so quick. It will help qhen I start in a few days.. thanks so much.

Very good

Great customer service. I guess the problem is with my computer. I will contact you again when I get that squared away.

I called today to make some needed changes to my account. Since my assistant usually takes care of that, I was clueless as to how to get around the site to do what I wanted to do. Arianna walked me through the process and helped me get exactly what I needed. Thank you Arianna!!

Rachel was very helpful and gave me recommedations to rectify the issues our team was experiencing with buildium

Kristen was great! She helped me solve my problem quickly and efficiently! Everyone is happy! :)

Very fast and efficient!

Thanks

Thanks for your help.

Service is great and gave me several options to help with my data transfer. I was able to get a live person right away.

You answered my questions perfectly. Thank you!

Thanks for your help Anthony!! Very courteous and patient!

You let me know that the support ticket I entered was still in progress. It showed up as solve which it isn't

Knowledgeable and efficient.

Our help session was very productive. Chris cut to the chase and gave me the step by step instructions, following along with me to be sure it was correct. Thank you.

Great Job buddy.

Big Help - Couldn't do it without you guys!

I was wowed by the fact that within 30 seconds of my telling the problem, you had my account pulled up, researched the issue and had a solution available! I love the speed :)

I love the Buildium team - They go above and beyond - I'm a fan for sure!

The tech support is always amazing. Thanks so much

This was the first time I used the online ticket to get some assistance. Once again my question was answered in a clear manner. Thanks so much

I appreciate you !

Very friendly and helpful,

Very Helpful and Patient

I GOT A CLEAR ANSWER AND IT REALLY SEEMS AS IF YOU ARE RIGHT HERE BESIDE ME. THANKS

we are setting up e-pay for all of our Century 21 office's that is owned by our broker and Arianna helped me so much, answered all our concerns and walked me through what we need to do. Thank you so much Arianna, you absolutely WOWED me. Bonnie

Super helpful, answered all my questions, and explained step by step how to resolve my issue!!

She was able to communicate effectively

Chris was very patient with me.

Once again, you solved my problem!

Kristen was very patient and very thorough in her directions to assist me with making corrections. It was a pleasure speaking with her and know have another question and am hoping I get her on the phone again. Thanks Kristen!

Thanks!

Great as always

Shauna was patient with me as she helped me figure out and resolve accounting issues with three different resident ledgers. Thank you!!!

It was very helpful. Answered all my questions with a pleasure

Speaking to Buildium over the phone was easy and extremely helpful!

Kristen was very helpful and knowledgeable when assisting me this afternoon.

We got the information we needed. Thank you!

She knew exactly what I was trying to ask and without pause directed me to do what was needed

Arianna is very friendly and helpful. She really provided excellent customer service. Plus, she resolved my issue. Great work!

Great service thank you!

Thank you for prompt response

You where direct and to the point that works for a impatient new yorker like me.

It was great talking with Kristen yesterday she was very helpful and listened to the issue I was having and made sure to let me now that while we couldn't find a solution she assured me that one of your tech team would figure out the glitch and solve the problem!

Great job as always!

Kristen wow'd me .. she solved my problem

Thanks!

Joe's fun & helpful attitude was only topped by his quick solution. His email was filled with accurate and detailed info to solve our accounting issue right the first time! Thanks Joe!

Vince was fantastic. I really appreciate the assumption that I might have figured it out on my own while waiting for my call to be returned. It's the first thing I'm asked. And even though I only replied, "No, actually, I do not" once my goal is to be so proficient with this program that I will not need to call. Until then, I greatly appreciate all those who assist me.

friendly and helpful. very pleasant and I thank you

Was able to walk me thru the problem I was having, and now I feel I have the knowledge to not make the some mistake next time.

The service was fast and accurate. When the question didn't have a ready answer, the tech put me on a brief hold and Got the answer! I appreciate that honest effort. Thanks

Thank you very much! Very easy and clear explanation how to use your website if i have billing issues.

Took care of the problem on the first try.

Jessica was very knowledgeable and helpful. She simply rocks!

Thanks for your help, as always

She did a great job helping me. She answered all my questions and was very patient with me.

Elyse was great in answering my questions. She was knowledgeable and patient.

Wow

You were very helpful as always

Thank you for walking me step-by step. New to the system and still trying to learn my way around. I really appreciate how you asked questions and waited for my answer and listened to what I needed.

quick and easy

Very helpful, patient and pleasant

Thanks for your help!!!

Thank you for your help today!

Always have a great experience when I call.

Good Job Explaining the e-pay, EFT Process. Thanks for the help, Buildium Rocks!!! Art

great job

Very polite and helpful. Wait time was reasonable.

I thought I would be waiting all day for a call back but my call was returned on the same day just a couple of hours later. The agent was very helpful and had a pleasant tone of voice.

he helped me until we figured it out and was vey polite

Matthew was very patient, thorough and professional. Thank you, we love Buildium for the ongoing improvements, articles and outstanding service.

The clarity and simplicity to help guide me while explaining the many facets of the system was Very helpful!

thank you great jov

Some of the best help I've had since working with Buildium! Thumbs up!

Kristen is very helpful and friendly. And very very patient!

Chris was great! Thorough explanation of the issue. Very helpful.

Thanks for the great customer service!

thanks for your help

He was helpful, knowledgeable

Quick and knowledgable

Great!

She was kind and patient

Very helpful and knowledgeable

great

Tom figured out my ongoing problem. Thanks!!!!

Thanks for helping navigate me through a task I had never done before! Appreciated your patience!

We were able to get info needed. Great

HEY CHRIS, YOU SMACKED EACH QUESTION I HAD TODAY! THANKS,

Thanks for all the help

Very helpful!!!!!!!!!!!!!!!!!

Tom led me through a difficult accounting process (at least it was for me)...He however, really knew his stuff and got me through it perfectly! Thanks Tom!!! Stephanie Wood Preferred Property Management and Real Estate

v happy customer except the price

Aly was super helpful and understanding of my lack of knowledge of the software. She move efficiently through the instruction and was just GREAT.

Wow, your response was super fast and provided all the details I needed to forward to my client.

Thanks for your help Chris - As always, you guys are great!

Great job ! Super helpful.

All is good for the moment. I will need more help later.

Wonderful!

I have called 3 times today and they are very patient and helpful

As always - Great Help! Thanks!

THANKS FOR YOUR HELP

Execellent as always

Chris was extremely helpful, patient, knowledgeable and friendly.

Great Job

Gave me a simple, helpful solution and explained it clearly!

Accurate and quick responses to all of my questions.

Quick and easy explanation. Very polite and helpful. Thanks so much!

thanks for the help

Fast and friendly customer service!

Always courteous, helpful and 'On Point'

Great job.

great job

I have had a good experience with everyone so far that I have talked to from customer support.

Great support thank you. Appreciate you finding me a way to help a customer as always superior service

Very bubbly and friendly. Fast and quick response!

Very Helpful

Very Helpful!

Thanks !!

Cat was so patient and very helpful. She answered my questions and resolved my multiple issues. When I hung up; the call timer on my cell phone read about 40 minutes. Bless your heart Cat. I was so confused by the website and was just about to give up and go to the old fashion way of accounting- by using a general ledger. Lol Thank you Cat for helping me. It's much appreciated!

Lindsey understood exactly what I needed help with. She had a great response for me to be able to forward to my client.

good advise, great job!

Super friendly, and great interpersonal skills.

Always getting excellent customer service from Buildiums customer service agents!

He was very knowledgeable on the top of my issue.

Awesome...eager to help and great attitude in the support he provides.

Hello, Yes you wowed me with your knowledge and ability to help me get the program up and running with very little time and effort.

Very helpful

You got me results very quickly and e-mailed me the info I needed immediately. Thanks A Bunch!

It was the fix for my problem

Michael was great. Took the time to walk me through all my questions and was full of patience. Never felt rushed. Great job!

Best customer service ever! Courteous and knowledgeable tech support.

Very helpful!

Paul dug into the issue, uncovered it quickly. Honestly, Buildium support staff is AWESOME. Carrie

They are always so helpful when I call

Thank you for your quick and complete response to my question. Your customer service representatives continue to provide excellant service.

Arianna was very helpful with all the questions I had. She answered all my questions very thoroughly.

Answered my question and concerns thanks

Very helpful, thanks Matt.

did great job. still all new to me. Thanks again.

Miss Perrotti was knowledgeable and was able to solve the issue very quickly!

WOW

Matthew was very helpful... answered my question almost before I asked it! He knew just where I was headed :)

Wow!!! Answered quickly....problem solved. Thank you!

It is always nice to hear a friendly voice when calling for support no matter how inane the question.

Very helpful

This was my first time calling and was happy to know I actually got a human with no wait time! Allison helped me with all my questions and held my hand through each step. I am not a person that likes change but so far Buildium has been user friendly.

Love your customer support team. Very knowledgeable and helpful. Always fixes my issues first time.

Great customer service!

You were patient and kind. I did not feel foolish or rushed. Thanks

Thank you!

Great attitude and very helpful!!

Thanks Anthony! You were very helpful and very knowledgeable.

I asked a question and he had the right answer on his lips

You were very helpful. Thank you!

Very very helpfull

Thanks for the help!!!

Tom confirmed my mistake I had made and was very nice about it.

Always the best

Very helpful in answering my questions with a pleasant tone to her voice. Thank you!

Very patient and knowledge. Explained things until I got it figured out.

Very polite and explained everything! Awesome job! Thank you for all of your help. Brenda

Very helpful. Nice and simple instructions. Thank you!

Allison was extremely patient and she helped me to understand why we were doing what had to be done.

Thank you!

Thank you for your help. It certainly got me through the difficulty I had since I am new to the system.

Thank you for the help and being sooooooo patient!!

She gave me a quick response to my question and walked me through the process , thank you

So helpful and truly took the time to understand what I needed!

friendly and helpful

Kristen did a nice job of listening to my complaint regarding the lack of detail as currently presented in my latest invoice for basic tenant screening. I now have no way of telling why we are getting billed for 3 tenant screenings for the month of May, 2016. Your system used to tell us the names of each person that we are getting charged on. Now it just says a total of 3 tenant screenings. To the best of our recollection, we only submitted 1 tenant for the basic screening during this time period. Kristen said the problem would be passed along to the people who could change it in your new invoicing system. By the way, we still need to know this detail & are patiently waiting for feedback.

Rep was very helpful and patient.

Rep was very patient and very helpfull

Mark did an awesome job answering all of my questions. He was patient with me and allowed me the time I needed to feel comfortable and not rushed. I am completely satisfied with the service he has provided to our company.

You were awesome!!! I was so frustrated when I started but, you made fixing my problem seem like a breeze!!! You made My morning!!! Thanks!!

As I fumbled through my question you knew exactly what I was needing to know and made it easy to understand. Thanks again! Todd Binford

Great job - she finally got me straight :)

You guys are incredible. I thought I knew the fix, and for the most part I think I had it right. But your tweaks make it perfect

You made my complicated problem seem easy and solved it in just 5 minutes. Thank you!

Mark was very helpful and knowledgeable. He had the answers to all of my questions and made me feel comfortable. Making a change in your software is a very difficult decision and it can be intimidating. Mark had suggestions that I could use to make me feel more confident when trying to determine if Buildium is right for our organization.

Fantastic personality and always helpful!

Received the answer I was looking for in under 5 minutes!! Thanks Colleen for all your help!

Matt had a particularly tough problem with lost security deposits to repair and handled it easily.

He answered my questions clearly and walked me through each step. I didn't feel rushed. I felt he was willing to take the time to make sure I understood.

Awesome service!

Thank you for directing me to the correct report. We are just getting started with Buildium and you helped me direct our course as we proceed to end of year tax time.

Sorry to keep you on hold - And Thanks for the email!!

Thanks Matt! You knew exactly what process I was having issues with.

Colleen, Thank you so very much for your assistance today. Excellent customer service and quick resolution to the issue. I am very impressed with your service and going the extra mile to research this item further. You were very professional, knowledgeable and personable. Bebe Still

Answered all my questions quickly and resolved my problem. Thanks!

Always very helpful and pleasant, no matter how many times we call! Great Job!

I was expecting a long direction on how to print out a profit and loss report and within 1 minute i pulled up what i needed...thanks

Alex was extremely polite and knowledgeable. He went the extra mile... login into my computer to double check we had corrected all issues.

Matt was very helpful and in a way I can understand. Thanks Matt!

How you walked me through every step I needed. GREAT!!!!!!!!!

You answered all of my questions without hesitation. Also, you were very friendly.

Each time I leave a message for help, I get a prompt and enthusiastic return call, and that's what I experienced with Jeana. Best customer service ever. It is so great that she was able to look at my account while we were talking to see just what I was asking about. I was setting up a loan for the first time, and had several questions on how to do it correctly. Thumbs up!

You helped me better understand the process I needed to do and the system is becoming friendlier each day with your help.

Was very patient with me.

Thanks - you guys are always helpful an Ipad app would be very helpful

Alex, you were great. This system is pretty easy to use but when you don't know what to do it is fabulous to be guided so easily through what I need to do. Switching to the bulidium ach program is a huge move for me and you helped take the scarrrry out of it :) I also liked that you seemed to go with the flow through the computer communication glitch. Life can be frustrating enough without getting aggravated on top of it. Thanks for that :)

Extremely helpful

Matt was most helpful in getting me the information I needed and directing me in the next steps I needed to complete my request. Thank you

Great customer service. Thank you

professionalism

Thanks Alex It is great to have patient support to walk us through the steps as we learn the software..especially with the first monthend.

Awesome support! Answered my questions quickly and knowledgeably. Thanks so much!

Thanks so much for your help today with my accounting questions regarding credit card payments. I never thought it would be that simply. Your personality was great, and it was a pleasure calling and speaking with someone so knowledgeable....

Amazing how he managed to work out what was trying to do and unravel and resolve the problem

Call back was quick. Solution was easy. Thank you!

I spoke with Matt on the phone after I received a confusing response to a help ticket. Matt called me back promptly, and had already sent me the form I needed to revise our EPay account. On top of the good service, he had a great attitude and dealing with Matt was a bright spot in my day. Thanks, Matt!

I was impressed that you knew exactly where the problem was, and we could fix it fast. Nicely done!

Thanks again for your help. I just had an issue come up and will send an email to residents in this area after lunch since I now know how to do it. Now I have to get all the data up to date so I can send out the yearly dues mailing which I can now also do. Thanks for your patience dealing with an old guy! Forgot to ask about the app, but will look into it and try to download it. Have a great weekend.

You were excellent! Very helpful with our issue, knowledgeable, and quickly helped us out of a big jam! KUDOS to you!!!

Wow! Jeana provided concise, helpful answers to all of my questions concerning Buildium's E-Pay services--without hesitation or 'hold time'. Thank you!

Very helpful and honest in his explanation and answers to my questions.

The assistance with how to import/export saves a lot of time. Thanks a bunch.

Great service. hope you have a great Thanksgiving.

Outstanding!!! Thank you Matt for all of your help this morning. We covered so much and all of your guidance was EXTREMELY helpful. Excellent all around, many thanks again! A+++

Matt answered all my questions and made things that I thought were difficult, easy. After our conversation, I completed my tasks in a few minutes. THANKS AND WOW MATT!

Thanks Matt for helping me with my questions today and sugesting that I send the request in to implement these two features. Thanks again for your help. ps it is nice to be able to see a picture of who we talked with.

The staff is always friendly and helpful. Jeana was knowledgeable and quickly walked me through my issue (and on the day before Thanksgiving).

I paniced because I thought I had wiped everything out. Now that I know for sure that you back up everything, I feel more at ease. Also my Boss is happy that he doesn't have to show me anything. I can just call you guys and you can walk me through it

Really great service! I appreciate the help. Sebastian is patient and very helpful!

Sebastian thank you so much, I had 4 problems that all hit my desk at once, and as usual the answers were fast and accurate. Thank you

Answered my questions and gave additional helpful information that I will explore when I have the time. Made himself available for any additional questions.

received quick and full answers. very professional. thank you

I was actually double-WOWED by Mark. He was astonishing. He helped me do what I called for. Then he helped me to be able to ask questions later by emailing them to you. THEN he painted a picture of how I can be using the system with a website and it blew my socks off. Finally, he gave me hope that I could master use of the system and that you would be there to help me every step of the way. PHENOMENAL customer service. I told my daughter who signed up yesterday.

Thank you for your help! With you pointing me in the right direction I realized that my boss *fixed* this ledger improperly.... Thanks again!

You were very patience with my boss. He wants me to call you from now on so he won't panick. I'm a new employee here and he thought I had erased all the files when in fact I just couldn't find them Thank you again Brenda

Very friendly and knowledgeable. Gave me a quick solution. Thanks!!!

I had not had a reply from FOrte in regards to a request to increase out withdrawal limit. Else oaf used to resubmit our request and to copy her in so she could help expedite with the third party. Pro active! I appreciated having someone offer to follow up on my behalf and try to expedite things.

I am new. Had a very silly question. Ms. Pondelli not only guided me back on track, but gave me extra pointers on topic. So far I love Buildium!

answered all questions.

Matt had the exact accounting answer I was searching for and knows the software very well.

Matt was able to help me clear up my problem very easily and quickly. I was back at work in a snap. Thank you very much!

Answered my questions completely

The customer care representative is very knowledgeable, attentive, and made me feel like he truly cared about making sure all of my questions were answered. I honestly felt like I was speaking with a friend or family member who wants me succeed. I have to say this applies to all of the help I have received so far from Buildium. Thank you!

You were awesome! Answered all my questions and seemed eager to help. You rock!

I never would havefigured this out without your assistance.

Very helpful. Resolved my issue quickly. Very pleasant and knowledgeable. Answered all of my questions in an understandable way.

Well after she rudely hung up on me and I stopped cryng because my feelings were hurt, she called back and came through with flying colors..... She is great... but alittle mean.... :)

you were great Happy holidays

Jeana,you were great. I appreciate your friendly personality and how helpful you were. Your answers to my questions and instructions for solving my issue were delivered expertly and with a smile on your face through the phone. I have already fixed the problem I was having, thanks to your help. Keep up the good work. Happy New Year!

Sebastion was very friendly & helpful. After speaking with him one of the reports I was calling about was immediately released. Thanks!

Rapid response and problem resolved in a 1,2,3.....

Clear, concise, friendly. What more can you ask for!

Jeana was amazing, she was able identify each of my problems even though I was bouncing around each topic. I was so confused at the mess I had made & she was able to clear it up & help me understand & showed me exactly how to prevent any of them from happening again. She was awesome! It was like she was sitting next to me showing me what to do. When we were done I was speechless at how clear everything was to me now. She systematically took care of me, identified the problem, addressed them with me, and educated me. She's phenomenal!

You calmly led me through what I needed to do. Considering I have been freaking out about not knowing how to do the reconciliations, it was great to talk to a calm voice on the other end.

Very professional and helpful.

Thanks Grace for getting my online rent payment resolved in your final hour on New Years Eve!

Andrew, Thanks so much for your help this morning with regard to updating all of the properties to allow EFT to the tenants and walking me through getting them set up and sending out the welcome letter. As always, Buildium support is the best. Thanks again.

Really appreciated his professionalism and felt like he was really concerned with making sure I had been fully taken care of.

Very customer service friendly. She listened to what my questions were and addressed each of them. When she wasn't able to answer one, she sent an email to another colleague (who had offered a recommendation) and requested that he get back to us on more information. He did in fact do that!! Always very impressed with the level of effort your employees go to to ensure your customers are taken care of! Thank You!

Elyse was able to answer my concern right away with no hesitation and no excuses. She was very pleasant and seemed to care about why I called.

Was a great help, got to the root of my problem in a very timely manner which turned out to be operator error on my part, and very curteous!

Audio quality of phone was cutting out a little. Great service from you though. Thanks!!

Answered all questions!

Thanks Mark for taking the time to really look at my issues and understand the problems to help us find solutions! As always it is a pleasure to speak with you and learn from you. Thanks!!

We our other software we experienced delays in return of phone calls. On may calls we were given wrong instruction and had to call 3 to 4 times and each time received a a differant solution

Great Job!

You rocked it out. I was losing my mind on this particular problem. Thanks so much.

Very helpful, patient, and thorough.

Jeana understood my problems with accounting. She was very helpful and patient while assisting me through the ledgers and all the neccessary adjustments.

Matt's instructions were quick and precise, easy to follow

Caring and nice. genuinely concern.

Quick and correct.

Wonderful! Friendly, patient and knowledgeable!!!

You were polite and answered my questions completely. As always, stellar customer support at Buildium. A major reason why we went with your company.

I can talk in circles especially when I need to explain something I don't understand. You picked up on the problem quickly and where able to save the day for me. Thanks!

Our new contractor, who is awesome, and we really want to keep him is a smaller business and yet very talented guy and we have been itching to bring him on board with us more fulltime. He had been totally stressing about not receiving his checks yet and I needed to understand how, when, and where checks were released from and Elyse was right on in doing everything on the spot and making sure things were in order. She even provided me with times that they entered the USPS mailing system. I was in no way expecting that kind of service. Totally made my day and kept my contractor happy to know everything was in order and it even helped my contractor trust Buildium more. THANK YOU!

Very helpful. I'm grateful. Arlynne

Matt was friendly and had the answers. Always a pleasure :)

I had three or four questions that I needed answers to and Carlos was very knowledgeable and helpful on every one. He was very patient and didn't get frustrated with me even when I was lost on something. He would start over and help me from the beginning if I didn't understand something, as I am still getting to know and still learning things on the Buildum program.

Absolutely perfect!!!!!!!!! Thank you so much for everything. Really appreciate all of your great tips and for being so kind & patient. Truly excellent all around! :)

Sam did a great job answering my questions and assisting me with epay. Thanks so much, Sam!

I had a very timely call back after leaving my number and was given the information I needed so that I could make a decision quickly. As always, everything about Buildium is great ESPECIALLY your people. Thanks Buildium.

Sebastian has helped me on a few occassions. I appreciate the fact the representatives at Buildium know their product inside and out. That makes my call more efficient. Keep up the good work. Ronin Property Management, LLC

Ya done good!!! Thank you.

Thank you for walking me through the data entry and suggesting how I can make it easier going forward. I will watch the Fast Start videos as suggested. You are all so very helpful!

You are Awesome Matt! Thank you for taking the initiative and actually doing the extra mile to call TransUnion for me to resolve the issue that started Jan 21. Now , that is what I call great customer service (-:

So far, it looks like the management income detail report is going to work for parsing out different types of company income. I tested it and was happy with the clarity of the report. That's the second time you've come up with something that nobody else thought of, including Bobby. THANKS for being my go-to guy at Buildium!

I didn't want to wait on hold forever so I decided to leave a message and was surprised how quickly I got a call back. After telling her my issue, she explained how to fix it with ease. You can tell she knows alot about the software.

Great support. I only had a couple of points and my previous errors to resolve before I signed up. Your help put me over the top. Thanks

He was very helpful! I hope he answers my call again next time!!!

Thanks so much for your help today. I struggle daily to learn not just the procedures (the helps are great!) but also the language as I have no accounting background. Your instructions were clear and to the point. I was able to resolve my problems and end up with a beautiful report for a very picky owner. YAY!

Thank you, thank you, thank you..... I was pulling my hair out trying to find $400. One quick call and a chat with Sebastian and wala! $400 appeared!

Thank you for knowing exactly where I needed to go in the buildium system to take care of what I needed.

Knew exactly what to look at so I knew how to correct my problem.

Very prompt service.

Thanks for helping me out today!! Really appreciate it! All problems are solved now!

Each time I am connected with Matt, he is so patient and helpful with my questions. He is also very good with this software! Thank you Matt!!!

You listened closely to my question and provided the perfect solution. Thank You!

Thanks. Customer service fixed my problem in a snap and knew exactly where to guide me.

Grace was very helpful. I appreciate her assistance. My issues are user related and not understanding how things work. Buildium help desk personnel never make me feel like an idiot. I really appreciate that. Thank you Grace and Buildium.

Alex, you nailed it. You took the right approach with walking me through each month of our statements, and eventually we uncovered the problem. This is great customer service, because instead of just solving the problem for me, you tought me some diagnostic steps that I can use in the future. Well done. I'm sorry you have to live in Boston where it's probably 30 degrees but feels like 24. It's 85 here and, well it feels like 85

Good job on your end, but Forte is claiming they didn't receive my email. I resent it to them. Thanks again!

Sam was very patient in answering all my questions. She helped me walk through step by step in order to correct the issue that I have. Great job Sam!

I made errors, and Buildium was reacting just as it should, but I wasn't smart enough to untangle my knots. Sam was great at working with my pathetic sense of technology and helping me to straighten everything out. Without Buildium and its awesome representatives, I would have quit my job a long time ago.

Pleasant, encouraging and knew how to help me figure out what I needed to do!

You answer my questions/you know the software, are patient with me as I am still learning, offer suggestions,, have extended my trial to help me with my presentation. You are personable and I felt comfortable asking questions. Am looking forward to using Buildium very soon to start my new business.

I had complicated questions, then follow-on questions, then more follow-on questions, and they were handled perfectly.

Very Helpful. I had already figured out a work around to the problem but he said it looked like an issue and was sending it on up the ranks.

Thanks Sam! Your help was much appreciated...

You fixed my problem and you were very nice

I gave you a WOW because you solved my problem and let me pick on your weather in Boston. Sebastian, as always you find a quick solution and give me a lesson that always makes me a better user. Thank you

Carlos immediately understood my accounting problem and helped me to resolve it quickly.

Matt, Fantastic!! Have worked with you a couple of times and every time you have been upbeat, great advise and help! Thanks again, Shawn

Very helpful, solved my problem.

Thanks Matt you were great!!

amazing first time experience.

?

Jeana is amazing!! This was a crazy mixed up problem dealing with a starting balance error from 4 months ago. Jeana was so patient and listened to everything to sort out all the issues and get to the root of the problem. I am so relieved to have this resolved! Thank you Jeana!!

When the first answer didn't work, you took control of my computer and had things all fixed in a matter of minutes. Customer Service at Buildium is far above the other software programs we are using.

High five Sam! Thanks for helping me sort out the issue and the Google Chrome suggestion!

very helpful with everything. thank you

Elyse is personable, helpful, courteous and prompt. She answered my questions clearly and was interested in learning if there was anything else she could help me with. It's a pleasure doing business with Buildium.

Sebastian returned my call, walked me through the program where I needed to go and fix my mistakes. This error has been on going since I transferred to a new owner number in Sept. Every month was a hassle to get a balanced owner statement and a nightmare at the end of the year. Today was a wowexperience because this problem is finally fixed and should never reoccur again. And Sebastian helped me fix it.

You get a WOW because I can dish on you about the Boston weather. You guys need weather.com, then a moving van. The Russo digs are always open to the Buildium team. Oh yeah you also get a wow because you walked me through another solution. Every call to Buildium, makes my company a better company.

So kind, so courteous, and found out the answers to my questions. I didn't have to wait on hold as long as I have had to in the past!!

You knew what the issue was; you knew the Buildium software, and you were able to convey your knowledge is a concise manner. You are awesome.

Gina answered all my questions promptly and was a pleasure to speak with.

I asked several questions and Matt was patient and had all the answers. I appreciate the knowledge!

We are so appreciative of the work that Ned performed while assisting us with reconciling our account. This was a very complex issue, although a simple one at the same time. Ned walked through the account with us and made sure that all fees and deposits were applied accurately to zero out and balance our account. His patience and knowledge are second to none and he is truly the Poster Child for Great Customer Service.

You were outstanding. You took the time to research the matter and provided a resolution. Thanks.

You understood everything I said, even better than me as I was so nervous and you were totally calm. You solved all my issues easily and I am so grateful...

Very helpful to me with no problems.

good customer service

Yes, Alex WOW'D me with his customer service skills and his patience. He was also VERY knowledgeable and got things solved quickly and thoroughly. It was a great experience having him on the solving end of our problems and I wished I could get Alex or Grace every time! (I filled this out once, but I guess you didn't get it???)

Sparrow Realty is really happy with the consistent service and timely assistance provided by Buildium. I was able to join an established office and learn the entire system within a week time period, enough so that we are now completely virtual. Thank you for being so WONDERFUL!!!

fast & easy

Yes! Sebastian WOW'd me today. Another stellar performance by one of your best people! I was on hold for 17 minutes, but it was well worth the wait, because Sebastian certainly knows his stuff!

Matt was awesome! Really helped me out quickly and efficiently.

Helped me to get over the hurdle of inputting the accounting information into the system. Couldn't have done it without you. Thanks again! Have a great weekend!

I left a mesg for a return call and Jeana called back within 5 minutes, gave complete and accurate instructions to my questions, was personable, knowledgable and understanding. Keep up the great work. I'm already very happy that we moved to Buildium!!! :0)

Grace was wonderful.

Sam was very friendly and answered my question promptly and accurately. After she resolved my issue, she even forwarded me information that will potentially save my company money by using the systems credit and background check feature. Very pleased with the service!

Thanks for the help. I prefer to speak to someone directly. Thanks

Great job!

Thanks Sam. You were very helpful indeed. You listened to me attentively and gave me a solution instantly. What else could I have asked for? Good job. Please keep it up! . Ken Ouru

Thank you very much for all you help!

Sam was very pleasant to talk to and was able to help me navigate the site with ease.

Sam very effectively listened to the description of my accounting issue and helped me solve two issues I had with an owner with multiple properties in just a couple of minutes! kudos to Sam!! ((:

thanks for your help. Answered all my questions.

Jeana provided me the best customer service.She was quick enough to understand the reason for my call and helped me out. She has a very good understanding of the system and she is really really Awesome.Thanks a lot Jeana.

Always great to talk to Gina, she is very understanding..

Matt found my missing transaction that has alluded me for three months. As always he was very polite and super helpful. Thanks a bunch

Thanks Sam for helping me figure out my accounting issue! You are great!

Sam, You were awesome! You understood exactly what problem I was having and where I could find it. My problem is that I can't make the simple changes needed as I am not the administrator for our company. Thanks for letting me know steps to take to them for the changes needed.

My questions were lengthy, detailed and confusing. Carlos led me through several areas where I had made mistakes and helped me learn as I corrected each one. He is both patient, knowledgeable and professional. Carlos deserves a WOW and then some!

Sebastian answered my question quickly and accurately and sent me a link with more information. I think Buildium is managed excellently, though it's strange that Buildium trips your spell checker.

Jeana was very helpful and quickly resolved my accounting question. She was patient, friendly, and very knowledgable.

I was very pleased with the prompt response and your knowlege of the product especially with my particular security concern. You were very quick to get me an answer and put me at ease.

Alex provided excellent service. I basically thought I lost my data. He was VERY patient and reassuring. With his help we were able to get the original task completed changing my administrator email and password and bring back my data. Additionally, he informed me of the tenant screening portal as well as the E Pay function both of which my company will be utilizing. VERY satisfied, thanks Alex....

Extra thanks to Sebastian for being so patient to help me fix some errors we had in recording our management income account. THANKS!!

I left a message on voice mail, you called me back in a timely manner and took the time to provide all the information I needed to complete my epay application. In my opinion, that is excellent customer service! Thanks.

great response to all questions, very customer service driven.

He was very patient with me. I came into this trying to figure out what someone else was doing. He helped me step by step to understand what I was doing.

Sam, I really stepped in it with this accounting task and you bailed my butt right out of a slinger.

You were extremely helpful and informative and walked me through everything that I needed to know in order to solve the problem. I appreciate the prompt response to my call and the time that you took to give me step by step instruction.

I was calling at the end of the day which tends to be a little more busy. I had a tenant who could not pay her rent and she was very worried. Elyse was SO positive throughout the whole phone call. She never talked over me, even if I may have cut her off. She answered my question and took care of my problem within a minute. She even followed up to see if I needed anything else. You are very lucky to have Elyse on your team! Just a great job overall :)

This is the 2nd time I've had help from Sebastian. Both times he was very patient with his explanations and my endless questions. He was very knowledgeable and helped me resolve my accounting issues. Very nice!

You did great with answering my questions and walking me through all steps needed! Good Job!

I could do it with you! Everyone at Buildium is amazing, knowledgable and very patient. Thank you!!!

Great Thanks so much

Great customer service! I am a newbie and will probably need a bit more help before I am comfortable, but today was a hit - thanks again.

Hi Matt, I had struggled for 2 days trying to figure out the management fee and you walked through it seconds, thank you so much. Love Buildium.

As always the Buildium representative was helpful and understanding. Matt walked me through getting the software downloaded so he could see what was happening on my screen. He kept me informed the whole time as to what he was trying to do on his end to resolve the issue. When a service ticket still needed to be put in he did it for me (Instead of making me do it like some other places).

Sebastian was great. PROBLEM solved. Thank you so much. Dot Wells

You were very helpful and answered all my questions! Thanks so much.

Elyse took time to try and help me with our unusual situation. When it did not work, she asked me if I could hold and went for additional assistance. This took everyone thinking outside the box. She was happy to know that it worked and that we both had learned something new today.

Elyse was so patient with me and went over and beyond to help me with my issue right at the close of business!

You were very patient with all my questions and handled with care all of my concerns with enthusiasm and well accomplished in the knowledge of of all what I needed to know at the time. But for now, I know I can feel more confident to navigate through Buildium, knowing I have access to a good support staff.

Thanks for your help.

Elyse was very knowledgeable. She helped me with all my problems that I needed to fix and made sure I understood what I was doing.

It was great to get Carlos on my first call attempt on a Moanday morning! He was upbeat, friendly and delivered on his promise to call me right back after checking with Forte. He then stayed on the line with me to ensure my second attempt at sending an EFT to a vendor was successful (1st one wasn't). Thank you Carlos!

Grace was very helpful and resolved my issue very quickly. She also helped explain a few steps in the accounting process that I was unfamiliar with.

You did great, helped out and very pleasant.

I have had Sebastian's help several times now. At this point he probably recognizes the number and says a prayer before answering. No matter how confused I am when I call he is always very patient and very nice. He answers every question and digs through every account with me until everything is as it should be. He is AWESOME at his job. I am very appreciative of his help every time I call.

Sam, you need a double wow button. I've never started off a thank you with an I'm Sorry, but I'm Sorry I took so much of your time. As our company continues to grow with Buildium, we start using more and more of your features, and this one was a doozy for me. I did a little more work after we got off the phone, but I'll still need your help for our call tomorrow at 10:00AM PST. Thank you, Bobby

Did a great job. Figured out what the problem was and explained it to me in a clear manner for me to correct it

Thanks for your help

Grace when above and beyond to guide me through my question and gave me guidance on how to proceed with setting up my account.

This program appears to be what I have been looking for many years. Support is extremely important and so far its 100% Thanks

Super quick knowledgeable and willing to go the extra mile.

She was great! Please do not lose her to a competitor. I wish other companies would hire individuals like her. Great Job Buildium! Keep up the Good Work!

Very timely help! Thanks a lot!

Awesome...Thank you

Gina was AWESOME!!! Helped me to understand the basics of the system more and I feel much more comfortable with using the software. I am not 100% there but getting there. Thanks for all your help!

very helpful today and how i do things in the future. great job

Thank you for answering all of my questions! The information you provided was very helpful! If we get this new client Buildium will get more accounts. Win for both of us! Thanks again!

No matter what I asked it was always answered like I was not stupid but just learning. That makes People eager to learn and not feel defeated..

Good call to make sure I was on track with the software. Quickly answered several questions.

Thank you for your help with my questions!

Extremely helpful and an Amazing Attitude......You make my job easier, Thank you !

Grace was Great! It took most of the day to have my issue resolved, which was with TransUnion, but results were achieved.

You were able to quickly take me directly to a solution for my problem after you carefully listed to what issues I was having. Great customer care service!!

Patience Danielson, Patience...

Excellent customer service, he knew exactly what I was asking for and directed me to the right area. In a matter of minutes I was off the phone with the answer I was looking for!

Sebastian was great at explaining the answers to my concerns He took time to understand all of my questions and was very knowledgeable. He was pleasant on the phone. He asked me if I understood everything and if there was anything else he could help me with. I hope I get him on the other end of the line every time I call support. Great job Sebastian!!!.

Elyse was very helpful and professional, A++ customer service all the way. Thank you!

Friendly knowledgable and helpful. Thanks

Thank you for your help - you where very helpful and I appreciate the additional information that you provide.

Matt was clear, concise, and even walked me through the process I needed help with. I can only hope that all of your service people are as great at their jobs as Matt is at his! :)

Thank you for your help

Mark did an EXCELLENT job addressing all my questions in a prompt and clear manner. He obviously knows his product and builds client confidence in his replies to questions. As a new real estate venture, it is reassuring that your team is so very supportive!

Great Job and very patient all while dealing with a complicated accounting problem!

You were great! I am a bit slow so I appreciate your patience with me.

Elyse was awesome. This is the second time I have been lucky enough to talk to her. She was very informative and even too the time to send me additional help material on my accounting question.

Big help....quick and to the point. Thanks!

Thank you for the information I needed. I am a new customer, but the customer service thus far has been great.

Hively was excellent in describing the solutions to my problems and walked me through the correction process. Thanks again Hively. You were great.

She was Very helpful, knew exactly what to do. She understood what problems I was having without me needing to go into much detail and she was able to walk me through exactly how to fix everything. Thank you!

completely helpful. walked me right through the steps to do what i needed to do. Thanks as always

Jeana was soooo patient while I explained the issue, even when I told her I had already tried a few things she suggested. She just went forward explaining the options and possibilities available. I appreciated her knowledge and expertise and could tell she really knew what she was talking about. Refreshing!! as compared to other companies I have dealt with where they give you canned explanations according to scripts and have no real knowledge of the products they service.

always knowledgeable and quick to respond, thanks

Grace was very patient and very informative. She was able to answer my questions and was very quick to get the issue resolved.

Thanks Mark. I was not expecting the call. Have been busy inputting the info from our little company, thought we might not be all that important. Woo-Hoo! Info was very helpful, and looks like we're set up to get a little help with the backdating of some entries soon. Huge improvement over my previous software company.

Thank you again Carlos!

you guys answers question right away!! WOW!!!!

Your detailed understanding of how to make the software work for us was very helpful! You not only know the software, it's obvious you have used it. Everyone is exceptional in the CS center with Buildium but I wish we could have a mini you in our pocket 24/7 for assistance LOL! Thanks Again!!

Sebastian responded in a quick and friendly manner. He was direct and patient as he walked me through the process. He displayed professionalism and gave me exactly what I needed in a timely manner. The experience was perfect customer service. Thank you.

knowledge of the system and great patience

very efficient & polite

Thank you Jessica!

She knew how to fix my issue within seconds. Thank you for the help.

Elyse knew how to correct my problem immediately when two others had me recopy my cells into a new import file which did not correct the problem.

A simple staight-forward explanation that made my day!!!!

I called at 4:45 and left a message. WOW-you called back even after closing time. This is our first real month and I had multiple questions. All were answered smoothly and so quick that I was shocked that I had been on the phone only a few minutes. Thanks!!!

Jeana was so helpful and was able to resolve the issue we were having while we were on the phone. Jeana ~ Thanks so much for walking me stepping by step through the entire process!

Very helpful thanks

Elyse was friendly, polite and knowledgeable. She answered my question without hesitation and I knew she wasn't flipping through a help book like you hear the pages turning in the background on other call help centers.

Quick and Competent. Thanks!

Very helpful. Thank you so much!

Awesome... thorough and quick answers to my questions!

solve the problem for my tenant not being able to do an electronic transfer. It was a manual step I forgot .Be nice if when we load new people if there was a reminder to set payment setting. oh well, Wow for Alex

Worked to understand my question/issue, helped me figure out the best course of action.

Excellent

He rocks!

So nice!!!! Thanks for great customer service!

She did an awesome job explaining patiently what needed to occur in each of my circumstances that needed explaining. I am in a crunch and needed help! Great job! Thanks so much.

It was a pleasure talking with Matt. Provided the information I was looking for immediately and pleasantly. Keep him! Kathy Hudson Priority One Properties

Yeah you nailed it, it's been awhile since I've had a tough accounting question. Thank you for the fix and the good advice

Great job Elyse. Not only are you super cool but the directins you gave me were easy to understand and answered all my questions and more. You definetely went beyond what I expected.

Sam, Thanks for spending so much time with me trying to figure out our technical problem with our portals and IE.! I'll test it again from home and hopefully it is just a firewall issue. I'll update the ticket tomorrow with my findings.

Jeana was awesome on the phone. She walked me through a complicated accounting question and was kind even after I was frustrated. She did a great job dealing with a difficult customer with a difficult questions. Thanks!

Another well done Elyse! I appreciate very much you walking me through my learning experience. You are very knowledgeable and should be promoted with a raise.

Elyse was very knowledgeable and helpful. I was able to get to the point quickly and get the problem resolved. Thanks!

really friendly and nice! re-instated my account. sounded cute

thanks!

The crs was very helpful and provided clear answers to my questions.

Thanks for your help Sebastian. You not only answered my questions concisely, but you had the foresight to provide me questions that inevitablely would have come up.

Very patient, knowledgeable and nice!

Thank you for getting me back on track Great job

Thanks Grace for your help today! You guys rock on customer service!

Elyse was very helpful and knowledgeable about the problem I was having. She was friendly and sounded happy to be at work!!

I was very frustrated after spending hours with my accountant trying to figure out how to do the accounting process on Buildium. We had watched tutorials, read the help articles and could not figure it out. So, I called support and Jeana provided me with wonderful, clear explanations on how to do exactly what I needed to do. She is a wonderful communicator, and even followed up with the Epay company to check on my status for setting that up, plus she got back to me very quickly with a response. Thank you, Jeana!

Jeana was smart and professional. Very thorough and knowledgeable. She understands the software and broke it down to help me understand. She was patient - when I was not. Thank you!

Matt was great! I can tell he is super well trained, because his explanations were flawless. He was quick, to the point and helped me with my issues so quickly. Thank you so much, Matt!

Grace is superb. She is friendly and down to earth. She listens well, makes sure she understands what you are saying and assures you that it can be done. Then she shows you how to do it and makes you feel good about it. Just a natural trainer and real people person.

Very friendly, seemed knowledgeable and was able to answer all my questions.

I was left to do a request and I had no idea how I was going to be able to. Till Sebastian Stone guided me thru the process. I got the job done! Simple and fast! Thank You

The customer support representative (Carlos) was professional, patient, and an awesome listener. He understood my concerns and responded with helpful solutions. He was highly knowledgeable of the product and relayed that knowledge to me.

She's confident and well versed on the product and its capabilities. The assistance she provided was spot on - awesome.

Every interaction with Buildium staff has been consistent .The entire staff has demonstrated a level of professionalism that should be the model for other companies. Matt was exceptional in his professional handling of my questions.

Thanks Sebastian for taking such good care of me! I really appreciate you adding the one unit for me and allowing me to start my new renewal on August 1st. Have a great day! You guys rock!

I found the problem as soon as I got on the phone with Sam. Great service, as always! Thanks.

You were totally awesome. As I start using the software, I am sure there will be more questions to come. Thanks for all your help. Steve

Thanks for the time you took to answer my questions and guide me through the renewal process. Your patience was much appreciated. It's so refreshing to hear a friendly voice on the help line...

The rep was super helpful, listened carefully without interrupting my long explanations to my problems, and took the time to figure out how to make it work. In addition, she was simply so nice! It was a pleasure speaking to her!

You answered my questions, you knew what you were doing and my experience with buildium was GREAT!

Alex very calmly explained what I needed to do to get access to change my password in the program. Even though I wanted instant fix without having to do what was required. I never detected any frustration on his part. He also followed up when I did get the info required, sent through and got me taken care of. Very much appreciated on this last day of the month

Matt is great--really knows his stuff! Thanks so much for your help and patience!

Matt was awesome! He needs a raise!

He did a wonderful job answering my question as usual

Great customer services! Very helpful, and listened to all my questions and solved them all. This is why I like Buildium. Great employees!

As always very consistent and extremely professional.

Elyse noticed an error in my posting not related to the reason I called. She walked me through how to do it correctly....that's great service. Thank you!

Very pleasant and understanding. Took time to work with me which was so appreciated

Rachael did an outstanding job this morning. When I called I was frustrated. She handle my requests professionally and is very knowledgeable of the system. Promote soonest and is time for a raise!

As usual, you solved my problem immediately. Love your tech support!

Rachel was excellent! Even though I was resistant to using anyone but Alex - (so sorry, Rachel!!!) - she was patient with me, kind, never got an attitude, and got me all fixed up on TWO different problems in short order. She was lifesaver! I'd recommend her for a big fat raise! Thanks a million, Rachel!

Answered all my questions....and even gave me suggestions to make things easier.

Gina was just as professional as the others at Buildium. All I can say is great job....!!!!

Elyse was happy, bubbly and answered all my questions.

Rachel did a great job with helping me again today. In fact, I was so glad it was she that answered my call! Thanks again, Rachel! (Did you get your raise you?) : )

Matt did a great job helping and really took the time to answer all my questions and guide me through the process. You guys do a great job with customer service!!!

As mentioned in other reviews the staff at Buildium is tremendous. Sebastian and the others are consistent with their professionalism and customer service. Other companies should model their customer service policies and staff behavior the same as Buildium's Organization.

Dave was very helpful and patient. A super nice guy who takes pride in his work!

Thanks for the support today. The wow is for volunteering a couple consequences you know I will be facing when we were done making the changes I called about. You were AAAAA today. Thanks again!

You guys are like family now. I'm so appreciative of your support of our business and getting us through the day to day pains

As always your team provides great and positive service. Thanks.

Jessica gave me all the time i needed to help me choose Buildium for my property management needs. Some creative ideas came out during the long conversation that helped me firm up my choice of Buildium over other products. Thank you for a good first impression with your company.

Worked me through an example of how to do the process. I was on an unfamiliar computer with a much more sensitive keyboard setting and my heavy fingers kept having getting simple things typed. She was very patient as I tried to use my wife's computer. Note: I changed the settings and now she's complaining that the keys are not as sensitive.

You were tremendously helpful, Matt. Thanks so much. I was totally lost on how to set the properties up and save the funds from the old listings to the new ones. You walked me through every step and even provided me with an aha moment in something I totally did not understand. You made me feel normal for not getting it. Thanks for that!

Sebastian is very calm (which is good, especially because I wasn't) and very helpful. He makes things easy to follow and patiently repeats whatever it is I need help with. Very pleasant to speak with, and answered all my many questions. Wish I could request him each time I call! Though I have been lucky enough to connect to him a few times already. Thank you for having a great rep. to speak to.

Guided me to very helpful information on the website that the business needed.

Rachel was very patient and professional and even took time to look at an older ticket/solution which had a somewhat similar issue. She explained each step well and even provided a written summary for me to refer back to in the future! Thanks!

I had screwed up the password. You solved my problem quickly!You were patient and explained everything so that I would understand and even gave me an article to help me when we are ready to move on the setting up payment capability.

Elise was excellent, I can honestly say this is the first time I have called in and actually got prompt and accurate help. Not the normal,,,well that is a question for your accountant.... I hope I get her every time I call in!!!

Unbelievably good service! Not only did you fix my initial problem but you found and helped correct a 6 month old error and taught me how to process these transactions properly. All of the support staff at Buildium are friendly, knowledgeable and completely NOT condescending about my stupid errors.

You were very friendly and helpful, no matter how many questions I asked, you had an answer.

Thanks!!!! Very Helpful! Glad to have a positive person on the other end of the phone.

Great Support & response.. Thank You

She was so Patient and really helped me find the answers to the problem I was having. Excellent service

Jeana was wonderful at helping me - finally after talking to 2 other people at Buildium - she was the only one who actually helped with my problem. I went into our conversation extremely frustrated but she talked me through it and followed up like she said she would! Thank you Jeana!

Rachel wow'd me just as she has done in the past! Thanks Rachel! You're the best! (Have you gotten that big fat raise yet? WHAT? You definitely deserve one!) Thanks for everything today - especially your patience!

Great Thank you! Thank you also for directing me to tutorials that will help limit the calls

Sebastian, you are always so happy on the phone. And you explain things so easily. Keep up the WOW work!!

Rachael was very friendly & knowledgeable.

She respond to my questions,

Sebastian is always helpful & to the point. Always happy when he answers!

Very efficient, thorough and patient. A joy -Thank you!

Thank you for your quick response and answer to my problem :-)

Good to talk to a real person and get quick results. Thank you!

Always give me exactly the advice I need Thanks

He knew exactly what he was doing and he was extremely helpful!!!

thx awesome help- clear and simple

good

Sebastian immediately identified the problem and resolved it., thoroughly explaining as he did. Nice work.

Awesome customer service!!!! You guys rock!!!

You went above and beyond...helping me with what was a really a non-Buildium question. You all never cease to amaze me with your helpfulness and friendly attitude!

Short wait time, friendly, Spoke English well and easy to understand.

Answered my question clearly and concisely. A+

You were able to guide me through what I needed to do immediately.

The Best Rep Ever!

as always pleasant expert advice that corrected our issues- thank you!

Rachel...thanks so much for your help. It is always a pleasure talking with you. You are so patient and seem to have the answers so fast...like you knew what I was going to ask you. THANKS!

supadupa - thank you!

Thanks Lindsey....with regard to our e-pay question, you got back to me so quickly I was able to respond to the property owner and she was IMPRESSED with our lighting speed. I really appreciate your help!

Mark helped me allot in getting Buildium setup! really apprec iate his help!

Thank you for your time but there is still one problem that needs to be checked on. I will call tomorrow.

David was very helpful in helping me solve multiple issues that took over an hour! I feel like I actually have a handle on the accounting portion of this program. He was very patient and not trying to get off the phone like some support people at various companies. He actually took the time to understand what I was asking.

friendly and smart!!

Several questions about the flow of recording-keeping were answered after looking at the postings with me on line! Terrific resolutions and very patient! Thanks so much!

Patient and soooo helpful!

Thank you so much for being so patient and walking me through my brain lapse!! I truly appropriate all your help!! and extra extra thank you for sending me the followup notes so when my amnesia kicks in next month I will have so reference :)))

Matt KNOWS Buildium inside and out! He was extremely helpful in walking me through a new process. Very respectful and a sharp guy! Thank you!!!!

Alex found my issues, explained why I had set them up wrong & we were able to fix it right away & I understood what had happened. Outstanding customer care, as usual.

Lindsey was very good in assisting me. She took the time to make sure that I could get this information again and showed me another alternative that I could utilize also. Awesome.

Lindsey Your assistance was friendly, productive and through!! I look forward to learning all and becoming your best referral source! Thank you kindly Diane Zukes Properties Managed

Great communications and fast resolution

I always appreciate the great support at Buidium...but you exceeded my expectations. Thank you for walking me through the process to update the out of date leases and tenants(they were more than an year outdated). Your knowledge is complimented by your patience and easy to understand explanations! Thank you, it will make using the program possible!

He was very patient with me. We were on the phone for 2 1/2 hours trying to fix an issue that was done back in 2013. We finally figured it out.

THANK YOU!!! You solved ALL my Problems and you were very patient!

Gina was terrific this morning! The first friendly and kind voice I'd heard today, unfortunately. And her help was right on track, quick and to the point. That's the way I like it. Thanks so much, Gina. We got 'er done!

David was proactive with my account and. AWESOME! He is exactly why I love Buildium!

Great Fantastic! You showed me what I needed to do!

Great Job !!! Alex helped me fill better about the software as he assisted in navigating me through setting up my property.

I had several questions. Jeana was never stumped! She knew the answers, explained them well so I understand and never made me feel like I was a bother! THANKS!

did a great job .. thank you

Rachel was incredibly helpful and I would like to make certain you are aware that she was one of the most knowledgeable staff members I've soiken to..

Matt did an awesome job retracing a transaction for me and even went the extra mile by putting it in an email so I could forward to the tenant!

with just a few guided clicks everything fell into place. easy to use software and helpful staff make payday a fun day for me. you guys always rock.

Thanks Alex. I was a very simple matter and I had experienced it before. You walked me through the steps. You were pleasant and very helpful. On another issue, maybe you can forward to someone. The phone time to wait was about 45 minutes. Improvement needs to made in this area. But you were great! Thank you.

Very prompt in returning my call. Took care of all issues.

Jeana was so great! She was patient and carefully walked me through everything I needed to know. She wasn't a robot yet remained professional. She knew when to, in a professional manner, stop me if I was rambling (I do that sometimes) but also knew when to listen. And of course she knows her stuff! Even the work-arounds :) Thanks to her, I feel way more confident using Buildium to grow my business.

helpful, thorough, answered my questions. oh and pleasant to speak to

Very Pleasant, Helpful, Thorough, Knowledgeable about Buildium as well as the Industry itself! :)

Thanks always

Thanks ALways

Very Very Helpful and Knowlegeable

Hi Rachel, Thanks you very much for your help ! You did GREAT !

Did great!

I've been a happy Buildium user for a couple years and Sebastian helped me with adding epay more affordably to an additional Buildium account I made for another rental property company. Thanks!

Sam returned my call, had a positive attitude and made a time to call when we had time to go over a couple of accounts so i didn't feel rushed. Steps beyond just helpful!

very helpful, patient, and fully explained the answer to my problem

Rachel did great! She answered all of my questions quickly and helped me do things efficiently in buildium. I'm a new customer and she definitely made me feel comfortable with the program.

Elyse is great! She knows her stuff! Super patient while I talk myself through some of the transactions. Usually with customer support (for other companies), its me explaining myself a dozen times only to get a scripted answer that doesn't help. When I speak with Elyse, I feel like we're both on a team together trying to solve a mutual problem. Thanks for all the help!

Had a tenant in a panic because her EFT was reversed. I just needed confirmation of what had occurred. Elyse was able to answer the question quickly AND even went further to contact Forte to make sure there was nothing else amiss. THANK YOU!

Response was prompt. My question was answered accurately and in an understandable manner. Prior to disconnection I was also told about other helpful hints and articles to aid my start with Buildium!

Thank you so much. If you can help get a new way to do owner held security deposits and a way to assign properties to property managers that would be HUGE!

Lindsey had the answers to my questions. They were answered in a timely fashion, she also anticipated what next questions I may have durring set up. She was familiar with my account because before calling me she already had my info up and reviewed it. Aside from all of that the answers I needed were quick and to the point. I love it.

LINDSEY WAS AMAZING. HER PRODUCT KNOWLEDGE IS ABSOLUTELY INCREDIBLE AND SHE DELIVERED WHAT I NEEDED. I AM VERY VERY HARD TO PLEASE AND SHE TOTALLY DID HER JOB WITHOUT ANNOYING ME. LINDSEY IS WHAT I CONSIDER WORLD CLASS CUSTOMER SERVICE AND I WOULD LOVE FOR HER TO ANSWER THE PHONE EVERY TIME I CALL IN. I AM TYPING IN CAPS BECAUSE I AM GLAD THAT SHE HELPED ME. MY PROBLEM WAS PROBABLY SMALL TO HER BUT I AM DEALNG WITH A LOT OF BUDGET ISSUES AT OUR COMPANY AND COULD NOT GET THIS WRONG. THANK YOU

Fast, easy, knowledgeable.

Sam was extremely helpful and patient as we worked through my accounting issues.

Melissa was cheerful, friendly, and knowledgeable. She addressed all my questions quickly and thoroughly.

Very personable, very helpful, pleasure to do business with.

You were very patient with me today. Thank you!

I am very happy! You answered my questions and made sure I understood where I needed to go and what I needed to do with setting things up on our new website.

Rachel knew exactly how to correct my problem!

You knew EXACTLY where to tell me to click for the two things I couldn't figure out, and it was done very quickly and easily!

Great job. Answered all my questions.

very Knowledgeable

Problem solved!

Very helpful, was easy to understand, walked me through the processs

Great customer support!

Very patient and answered all my questions.

Quickly explained what I needed to do to balance the accounts.

extremely pleasant and patient. right on and thank you so very much!!!!!!!!!!!!!!

Shea answered all the questions I threw at him!

GREAT JOB

Elsye was very patient and knowledgeable. Great asset to your company.

You were great, resolved the issue quickly. Thanks for your help

I could really tell Shea worked thru all aspects of my question and really cared about getting to the bottom of the issue. I told him he did good. He didn't just brush me away and that means a lot to me and my company.

Very informative and friendly, answered my questions and solved my issues right away!

You were extremely helpful and patient with me as I am learning the Buildium system. I have been working with Buildium every day for the two months I have worked here and am still getting things wrong. You did not make me feel stupid or that my issues were trivial.

Ok, I didn't like the fact that I had to wait a 1/2 hour to get some one, but you did a great job and figured out the problem that the other customer service agent didn't do right the day before

Although we were not able to, completely solve my situation, not her fault, Melissa spent a lot of time with me , was very professional and very pleasant to work with .

GREAT JOB THANK YOU

You helped me with my problem. Thanks so much.

Always a pleasure dealing with Buildium's support. Thx!

Thank you Alex for helping me thru some owner draw questions and accounting issues! And, it was at the end of the day! Much Appreciated!

Thank you for your help. You knew what I was asking in spite of my inability to articulate my question.

thank you for your promptness Cindy :)

Awesome customer service as always! Can't say enough about this company and the staff!

Melissa was kind, helpful, very patient and clear. She walked me through some issues. Melissa helped me with a very confusing item and made it all work. Buildium tech support is the best!!!!!!!!!!!!!! Thank you!

Excellent, little to no hold time, perfectly explained answers.

Chris was very helpful! He was patient and guided me through the website very well. I am fairly new at using Buildium and had a lot of questions and he handled it great! WOW!

Ariana took her time with me...I was confused and overwhelmed. She walked me through the myriad of steps. My key issues were correcting lease payments across properties. Ariana was very thorough...after walking me through some sub-procedures, she showed me that I needed to also correct the bank account, behind the scenes. I didn't feel rushed, and she was also careful to follow me as I skipped among different webpages, so she always knew exactly what I was looking at. Very professional.

Aly was most helpful and patient with me. She took the time to really see me through all the questions I had. Thank you Aly!

Again- Elyse was wonderful! I am gradually learning the intricacies of this system and liking it more daily. Elyse carefully guides me thru the process and I feel confident I will be very proficient soon! Thank you

Rachel is so helpful! Thanks so much!

I feel like a broken record - LOL! Love this company and their customer service staff. Always helpful

Went out of your way to help me solve the issue.

Took care of my problem quickly. Very friendly on the phone.

Chris seems to have a terrific understanding of not only the software, but also of accounting!! He is completely awesome.

quick and to the point.

Kristen helped me out BIG TIME. I was quite frustrated and she walked me through what needed to be done. Thank you for being so kind and patient!!!!

Patient, full of knowledge, friendly and kind

Thanks Chris for the quick and precise information.

Did not have my personal info with me however you found my account and went right to work to get my issue resolved. My email response (as promised) was waiting for me when I got home - quick call to the potential tenant and all was taken care of immediately.

I really appreciated the knowledge and dedication you brought to the conversation. You not only knew what you were investigating but you were also honest enough to admit when you needed to research more but always came back with an answer. Your follow up was also very impressive. Soon as I got off the phone with you I rcvd your email for followup and was impressed with the commitment. Not many companies offer this same commitment to their customers anymore.

Very knowledgeable, friendly and helpful. A BIG Thanks!!!!

Excellent work. Walked me through every step of what was going on. Made everything easy to understand, and most importantly, the job was done properly. Pleasant, professional, and precise. Rachel's service was greatly appreciated.

You were patient, and help me accomplish my goal for the day!

Short wait time until he answered. Quickly answered all my questions, allowing me to move forward with little interruption in our busy office.

Mildred was helpful and very patient, super job!!! Thank you

I thought we had to delete properties and clear them out to free up units on our plan, alex told me I just had to inactivate and that would free up units, that saved me hours and hours on our self rentals that needed deleted.

Melissa was a tremendous help on a frustrating accounting I could not figure out.. thank you

Rachel was great. She walked me through the steps to complete my question then stayed on the phone while I tried one myself. Could not have gone better.

Outstanding! I had submitted a support ticket the evening before and received a response saying the matter had been referred to level 2 support. However, the issue involved a VERY HIGH maintenance owner so I called Buildium support in the morning to see if the matter could be resolved sooner rather than later. Chris was great! After checking things on his end, he called Forte, got an answer and emailed me the resolution all within an half hour!!! Awesome way to start the weekend. Thanks.

Everything went great!! Mildred was very helpful and walked me through everything step by step!!!

Shea helped me resolve multiple questions efficiently.

Thank You for your help

Having Arianna help me create a dual user role was a huge WOW moment. And I can COPY that role? Double WOW.

Alex, Just wanted to thank you again for addressing my concerns with the possibility of double billing on a credit check that I needed to change the email for, and got me to where I needed to be to fix the incorrect email I entered. Thank you again

I appreciate your patience!!

Sam was GREAT! I'm the condo President of our association and we're moving over to your software. As I told Sam, I was feeling VERY Overwhelmed this morning/afternoon. She walked me through a few things--and JUST MAYBE, our board will be able to pull this off--getting set-up before our May 1 launch. Thanks SAM!

As I am new to buildium I need a lot of help getting set up and navigating properly. I got the best customer service I ever have from any company today.

Melissa took ownership of my issues and came up with innovative solutions where they existed and clear answers on issues for which Builium did not have a good solution. If possible Buildium should consider adding a feature that would allow users to enter data conditioned on higher approval by an administrator to prevent unwanted changes which might not able to be easily undone.

Thank you for following up on the discrepancy and showing me how to correct it. Every issue that happens like this helps me learn the program better

Thank you for talking me through how we could use Buildium in a way that will work for us now and as we grow how we will be able to transition into using the program more and our paper system less.

I called late this afternoon because I'd been staring at the computer screen all day, had just signed up for Buildium and wondered if, once I input client info, could I give them my managebuilding.com website address to access their pages. Shea not only answered that question, (and was very patient with my tired brain) but also showed me a few tips to get a quick start on the software. I feel very confident with all the staff I've spoken and emailed with that I will have good support with Buildium. Thank you for your kindness and good tools, Shea.

Great job helping me out

Shea was very helpful, friendly, courteous and knowledgeable! Great customer service! Thank you again!

Great Customer Service

Melissa took my call and understood what I needed. Easy to work with and knowledgable. It was a very good experience for me. The woman rocks!

The wait was long to get a live person, but Alex was great in helping me. Thank you

Very patient and helpful. Went above and beyond to help me. Thank you!!!!!!!!

By taking the extra time to research an answer to my question instead of giving me an answer that I can find via the help link really impressed me and also providing me with information regarding scheduled payments that I was not aware of which in turn I can pass along to other members of my company. All this happened within a matter of 30 minutes. It was a great way to start off my day.

Aly was awesome, very helpful and took time to explain things.

Really helpful and kind. Thanks!

She was very courteous and helpful. She didn't make me feel as if she was frustrated with my questions so it gave me a peace of mind and I felt taken care of.

Melissa encouraged me to continue checking the batch report that was taking so long. She explained that IT said it had been slow today and submitted a ticket for me.

I called and left a message when I was experience some difficulty to upload data file to the system.. Soon after I received a call from Mellisa. She was very knowledgeable and helped me to fix the problem very quickly! I'm impressed with the timely response of the support staff and the quality of their service!

I was very lucky to get Aly again. She is always understanding of my problems and has patience. I was not happy with the change in unit plan costs but am very happy with the support.. Especially Aly..

VERY informative

I had three different type of question: Technical, Accounting, and Leases. and he help me fix everything I need help with!! Thank you!!

She really cares about my situation and give real answers.

Very friendly energetic and knowledgeable

He was great...solved the problem within minutes...all is good!,

Rachel saved my a$$. I would be happy to only ever speak to her again every time I need help. Thank you thank you! She talked me through some complex (for me) accounting issues. Is there a way to contact Rachel directly in the future?? I would rate this as the most successful help call Ive ever made in my life and I would recommend giving her a raise...

Chris was so patient with me. I don't have experience in accounting, he explained the why of each entry/step needed to fix my mistake. Chris was certain I understood the reason we were taking the steps we were before he would move to the next step. His instructions, and teaching, were crystal-clear. I wish I could dial him directly every time I need help navigating Buildium. Give him a raise!

Arianna was very pleasant and patient. I had several questions related to different topics, and she was knowledgeable in all areas. Thanks so much for your help!

I called, I stated the issue and BAM! The issue is resolved. All done in less than an hour! Thanks Kristen

great explanation and quick response

Kristen really helped my understanding of the program & accounting capabilities. Very friendly, extremely customer service oriented. Thanks Kristen!

Thank you Melissa for taking the time to log in to my account and walk me step by step thru my security deposit issue! Much Appreciated!!

Rachel is great

You knew without hesitation exactly where I needed to go on your site, not only to do what I needed, but also to double and triple check it!!

Great Job.. Low wait time to get through.

She did a Great job handling my questions. Very patient and thorough. Although I need more help in learning the systems which I will watch the videos, Aly took care of what I needed to get done at that moment. Thanks!

Great Job Chris! My only concern was that I was on hold for a bit over twelve minutes, but I know that is not your fault. That aside, my total experience was just fine. Thanks

thanks you

Arianna did a wonderful job helping me with my accounting questions. She was very knowledgeable and walked me through the each step to get my issues resolved. Thank you!

Thank you for making the process of changing the bank account smooth!

Thank you for your help today. It was a long process and you were very kind and helpful.

I had 3 questions that were not easy for me to grasp. Once the tech realized my tech difucency she quickly toned down with utmost respect and was able to quickly help me understand what I thought was complicated and made it simple.

Shea was very friendly, helpful and knowledgable with answers to my questions. I appreciate him looking into my question and responding with email as my preferred option of communication. Its been an excellent first time experience working with Shea over the phone this morning.

TY Aly for spending the time with me to make sure that the problem we were resolving was right. It makes sense now!

Difficult case- had to figure out pet fee had to be converted to pet income. It was throwing the books off, and I didn't detect the problem. It took some investigating to figure it, but she did a good job picking up the problem.

Chris did an excellent job helping me with a long-standing problem - from 2013! And instead of saying the only possible way to correct this problem is you will have to unreconcile all the bank statements from that month up to present!, he kept looking for other possible solutions until we found one! He was very patient, upbeat, and courteous this morning. Again - Buildium did not disappoint! Thanks so much!

First time calling technical support...got a real person who could answer my question properly, not someone in a tech center in a third world country I couldn't understand.

Chris was Awesome. He answered all my concerns and questions in a professional manner.

very helpful would like to request talking to Elise to help with set up... not really sure how i do this. can you have her contact me on monday? 8606288685

This technician was on target with getting my glitch figured out and solving my issue.

Answered my questions clearly and concisely,and was pleasant. Good job!

Mine was a complicated problem. Chris, you stuck with it and got it solved quickly. The Owner is checking her account and will send us a refund check. You deserve a WOW PLUS on this one, Chris!

Very patient

Melissa ...you did a great job! Keep it up

Shea was very helpful and knowledgeable. He was able to answer all my questions in a clear and concise manner. I will definitely call support again if I have any more questions. Very satisfied.

Very Helpful!

Chris was Great he was so patient and informative!

You answered all my questions very well!

The best of the best!

Gave me step by step directions.

I am satisfied with the follow up and urgency put to my request. It was noted that the rep understood the importance and they executed flawlessly.

Chris was very helpful in assisting me. I'm a first time user on Buildium. His instruction was easy to follow.

Anthony answered my questions and was very courteous over the phone. I was able to complete the accounting entries correctly with his help. Thank you!

Perfect !

Fast and accurate information. Thank you.

Prompt and clear answers, walked me through the process. Thanks!

Great, Thanks!

Rachel is a WOW job answering my questions and showing me how to pay an Owner more efficiently. She definitely has made my job easier. She also took down info on another problem I am having. She is well-informed, pleasant and professional.

Very bubbly and pleasant to talk to!

Anthony was very, very patient with me when I was not understanding the billing. He was pleasant, understanding and professional!! I really appreciate his kindness.

Thanks so much for all your help. OUr office is new and a phone call is sometimes quicker than reading a self help FAQ... Buildium customer service is the BEST!!!

Chris Wowed me he took his time and helped me through our mess. He didn't rush me and explained everything to me. I love that about Buildium the customer service is awesome!!! Thank You Chris!!!

quick and easy fix.

She was very knowledgable of the software and it's limitations. As well as, empathetic to my needs as a user. Great customer service calls for connecting with the customer and their needs; she did just that. Great job.

Very helpful! Found the answer to my problem right away!

Chris was great today! More than patient as I had phone calls and customers right after I called him. Helped me with the problem at hand and even though Buildium could no longer correct the error since it was too long ago...he knew right where to direct me and the phone number! Always a pleasant experience to talk to the professionals at Buildium and Chris is certainly one of them!

After days of looking at the statement unable to figure out the issue, my Buildium CSI (yep, like the show) came to the rescue and was able to find the issue and walk me through resolving it. Thanks!

Amazing Service as always. Every time I have to call for help, I always get someone who's very helpful, knowledgeable, courteous and professional. I'm so thankful to have chosen Buildium as the software company for my property management business.

The support is alwasy great.

Shea didn't have the answer to my question, but he found the right person quickly and solved my issue right away. Excellent service!

Arianna quickly understood what I was trying to do--but the best part was that she waited patiently while I entered the fix and ran a report to make sure it did what I needed it to do. As always, Buildium customer support is miles ahead of any other software I use.

Thank you for fast help

Arianna walked me through step by step with the problem I was having. I greatly appreciate the knowledge and expertise I received. Thank you!!!

Aly was a huge help to me! I had no idea why one of my accounts was showing negative and she helped me fix the problem and then took the time to explain why it was doing that so I wouldn't make the same mistake again. Great customer service!

Perfect. Answered call with no wait time. Understood my questions immediately because he listened, then answered in clear concise language and filled in details as I requested. I have a busy morning and Shea made it easier, not harder. Thanks, amigo

The call was fast... quick... easy... to the point. The problem was identified... understood and resolved in all of about 60 seconds. THANK YOU!

I appreciate your willingness to not only explain the technical answer but the concept behind the how and why. Thank you for your Patience 5 stars

Being new to Buildium, I really appreciate being able to talk to someone when I call. The help portion of the program is great but when you get stuck, its always nice to have someone walk you through the problem step by step. Thanks again.

Accounting is a language that if not spoken correctly can cause disaster. Anthony knows how to communicate with me and that is why he earns his wow factor.

Awesome support - very professional and patient. Helped with a workaround for my problem.

I went in with a list of questions for Lindsey; and she, without any hesitation, knew exactly how to help with with each of my questions. When all of my questions were answered, I had about :30 of training left and she voluntarily walked me though things I found very helpful. Thanks, Lindsey!

Friendly, efficient and very knowledgeable Thank you for your help Arianna

Anthony was absolutely FABULOUS in assisting me today! He knew exactly what I was trying to describe that wouldn't work right for me and walked me through a super quick fix!!

Anthony was very helpful. He walked me through the process to fix an error I made and stayed on the phone with me to make sure I had everything I needed and didn't have to call back in.

Kristen, thanks for the smile over the phone. You have a great attitude and were quite helpful. My inquiry was satisfied three days ahead of schedule. Our thanks to you and your outstanding team.

Ben was VERY helpful, knowledgeable, and made my first support request a real positive! I learned alot about many things in a short period of time, helping me get our company up and running quickly! I will definitely call again when stumped or confused!

Kristen helped me out of a jam that would've taken too many hours to find on my own. Love the tech support there.

Right on time with the requested information. Gave me great directions how to solve my problem and responded immediately!

Rachel was easy to work with and very helpful she is a great asset to you help desk.. Aloha, Ward Yoshimura Beachside Island Homes, LLC.

Excellent service as always!

extremely helpful and patient

What can I say . . . . You guys are the best!

My experience was amazing! Allison was extremely helpful with all of the questions I needed answered and especially in assisting me in fixing something I thought I totally messed up. Thanks again!

Wow!

Answered all my questions and really helped me work thru some tough issues! Thank You!

Gave me a different solution to my issue

Knowledgeable, friendly, fast to respond, I love Buildium! I spent over 4 hours on support lines with my cable company this week, having someone handle support like you is refreshing and so needed. Thank you! Don't change!

Rachel was very helpful with every question and extremely patient with us while we try to navigate through this process. She certainly put a lot of worries to rest and put in the time to help us even after the call ended. Very excellent customer service. Thank you Rachel!

Tom was great! He was able to answer all my questions and gave helpful advice.

Had an answer for all of my questions! In fact answered some before I could ask them.

This was my first call to the client support line. We are new to Buildium, and this was my first day to enter information in. I called with a simple question, and Kristen was friendly, supportive, and answered my question. If all calls are this good, I'm very grateful!!

Clear, fast, very helpful

Melissa answered questions quickly and informatively. Thank you!

Kristen answered all my questions quickly and clearly and with patience.

Thank you for being so patient and understanding In helping us with the accounting process!

I have two things I needed to know that I wasn't sure of the how to. Anthony walked me right through it all without hesitation and with a very friendly attitude.

Fast & Efficient! I appreciate that!

You were wonderful!!! , Very, very helpful. Love talking to a human and getting answers.

Very helpful and patient. Was very pleased with the service provided and I got every question answered that I needed.

Great service! Answered all my questions quickly!

Chris helped me with a situation where I wasn't using the right field to upload a Lease Agreement. He let me know the difference between the property button and the lease button and who would see that document. He was extremely helpful and explained it very well. It was nice to actually talk to someone so quickly to find out how to use the program.

Could not have done this without your help! Great job!

Prompt and very knowledgeable

Friendly & very helpful Thank you Aly!!!

Arianna was very pleasant and very helpful. Problem resolved very quickly.

Answered all questions. Did a great job and very friendly

You were very helpful and help me correct an error I had entered in incorrectly. Thank you for helping me and not making me feel like a dummy. I am learning this system slowly but getting there. Thank you again for your help.

Thanks for your speedy response.....you really know your stuff! Just another reason to LOVE Buildium!

Glad we went with Buildium. Thanks, Aly!

Jessica is fantastic. She stayed on the phone with me for over an hour until we had worked out my issue. She is very knowledgeable and helpful and I am very appreciative of her help.

You did not waste my time. What I wanted was beyond the scope of your program and you knew it and gave me our best options to do what we needed.

Chris was professional, friendly, and walked me through how to solve my problem in a matter of minutes. Exactly the service I needed during a stressful time at work. I'm very impressed with the high level of customer service I received. Thanks Chris!

This was my first call into the Buildium team. Allison was very pleasant and helpful with my questions. I heard the customer services was amazing at Buildium. Allison lived up to the hype. Thank you!

Excellent Support.

Chris knew exactly how to help me without me even having to go into too much detail about the question I had. He walked me through the steps and showed me exactly what I needed to do. I had my problem figured out in minutes and was able to make all necessary corrections right away.

Shauna answered my questions and was very helpful.

He was very helpful.

Shauna wa so helpful and patient. She answered all my questions and helped me relive my problems. Thank you.

GREAT JOB.. THANK YOU

Matt was great!!! very thorough, yet quick ...very helpful. Perfect1

Great

Quickly answered my questions, Plus went the extra step and confirmed the information it was given. Additionally directed me to the appropriate information on your site about privacy. Excellent support. Thank you

I needed help with some anomalies on my balance sheet. Your associate not only fixed several problems but helped me understand how to handle such transactions in the future. He really went above and beyond my expectations.

thanks for your help again:0

Joseph helped me twice today on two separate issues! Both times he walked me through the process and made it very easy to understand. Thanks, Joseph!

So far all my experiences with the customer service (I believe I have talked with Matthew twice now) has been great. He was quick to inform me that he was having issues with his phone and to apology for any inconvenience this may cause. You will be hearing more from me we are brand new to Buildium and setting everything up.

This young man took a mistake I made that almost brought me to tears and walked me trough the solution clear enough that I can fix it again myself if the need arises! Thanks!

Again great customer service

He went above and beyond to help with both questions I had and I received copies of the work tickets he created. Fantastic!

Joseph really helped me when I was in a pinch..Thank you for your patience!

Matt gave excellent customer service. I contacted him re an ongoing problem I had been having re owner and tenant issue. I had sent in requests for help previously via email, and got responses that helped fix some of the situations. Unfortunately, I have been out of town on other business and was not able to follow up when I needed to. Matt was able to work with me to correct all the problems that had occured, based on what I told him I had done. He was very patient and understanding with me.

Not sure how it was taken care of but a solution I tried several times with a tenant to get them signed into their tenant portal worked like a charm once I contacted Support. Much Appreciated. Tenant was happy and I was glad it wasn't a long drawn out process to correct.

Matt seamlessly walked me through my issue and was very pleasant to work with. It's nice to get someone on the opposite end that doesn't seem bothered to help. Thanks for your kindness and assistance!

Thank you for being so patient with me and listening to the problem you were great and explained how to fix the problem in a short amount of time.

I felt like I had random and tricky questions and you answered all of my questions without any trouble!! Thank you so so so much!

Shauna Was awesome. She knew exactly what I needed and walked me through each step. Some people rush you and just tell you what to do and if that doesn't work call me back. She walked me through and made sure it was completed before hanging up. Thanks again!!!!

Helped me handle a quick mixup in charges to an owner. Great help

Always getting quick responses!

Great experience with Buildium thanks to Kristen. She was very helpful and friendly. I got back on track thanks to Kristen's help. What a talented young lady.

Anthony was very accurate to be sure he helped to accomplish the task that I needed.

This representative took the extra step to provide us with a screen video to show us how to perform the settings changes we needed. I felt that this extra step went above and beyond answering my question and it was really helpful!

Allison is always cheerful and eager to assist with your issues. She identifies the problem and solves it so quickly. Her knowledge; cheerfulness and resolution is exemplary.

Matt is wonderful and has been wonderful with all questions that I have had. Thank you so much for going above and beyond with finding all the details that I needed.

Chris helped me figure out how to increase the limit of deposits very quickly and efficiently.

Thank you for the much needed help. Please send me step by step instructions on what we just went over. I will be doing this same procedure on most of my upcoming entries.

She was very patient with me in trying to figure out how I messed something up within my books and took her time explaining it. She was excellent and her I felt she gave 100% in customer service. Very sweet girl!

You are requiring to much of my time in answering. I will not respond to things like this again

Thanks Cat for helping me out (-:! Always getting friendly greetings and excellent customer service!

Yes you did WOW me... Thanks for helping me out with that issue. Great to know you are there when I need help.

Super helpful! Thank you Joey!

As always, great job! Thanks!

always helpful

Good job! Got answer in timely manner. Thanks.

Thank you Kristin for your help. It makes a difference when talking to someone that knows what they're doing and is happy to help. Thank you so much.

She is amazing!! I was very impressed with her knowledge of the system

Very helpful and pleasant to speak with

It's so helpful to have someone available to get answers quickly and talk be with someone who knows the system so well!

Always pleasant and helpful and has patience...

You were so very polite, patient, and thorough. I never expected such thoroughness and the amount of time you were willing to spend with me. I am truly impressed. You did not end the call until we had all problems resolved. Thank you.

Matt was VERY helpful! I am new to Buildium and he was patient and answered every question asked. His advise was extremely useful. We have an unusual situation and he thought it through and came up with a work around that made sense and worked well.

Matthew did a great job! My husband is a CPA and was looking at things through that lens. He had questions and Matthew answer them knowledgeably and to his satisfaction. He was polite and patient.

I forget his name but he was a huge help! I had no idea how to find the Gross income for each of my accounts. He helped me find the right report to run and then sent me additional information about 1099 forms because I told him I was trying to prepare for the end of the year.

Answered all of my questions with good knowledge, even though I was not able to do what I wanted in buildium (have my property managers only see their deposits on a account and not all of the transactions on the account). The technician was able to explain why to me and give other options.

Thank you so much for your help!

You were extremely patient and you had no problem answering all of my questions. You were also very pleasant, you did not make me feel as though I was a bother.

2nd time I have worked with Joey, and he is really awesome. I appreciate his patience and his explaining to a novice person.

Rebecca was very helpful because she taught me how to navigate certain parts of the system. I liked the fact that she took time to research an answer that she did not know.

I was very pleased and impressed with Paul. He was so patient, knowledgeable, and kind. I am very satisfied. Seemed to go above and beyond! Thank you.

Still quite new with Buildium and every time I call they are very patient walking me through things

Tom Walked me through each step until the books were correct.

Anthony was quick to respond to my questions with an answer. Very knowledgeable in services provided by Buildium. Explained how the process works, very pleased! Thank you!

Tom was very knowledgeable with information pertaining to my questions, explained in detail the steps needed to be completed, and was very pleasant through the process. Thank you!

You did an outstanding Job-- 1-10, you get a 10! Very concise, competent support.

Allison, Thanks for your help. Even though I found out I couldn't enter a payment amount greater than the bill, you helped me figure out a way to make it work. You were quick and efficient did a great job.

Anthony did a great job! Service was very professional and friendly.

great job!!!

As always, she was a great help in answering my questions.

Very helpful in getting me set up for my new year goals.

Perfect concise answer to an oddball year-end/year-beginning question! Thanks Joey

Aly is always awesome..

Aly, thank you so much for going well beyond the call of duty. I REALLY appreciate your knowledge and expertise!!!

Becca was very efficient and provided answers in a timely manner. Very friendly personality, enjoyed speaking with her.

Representative was very knowledgeable and willing and able to help me with my questions

Great customer service..very understanding..thank you..

She went over my problem in buildium and then submitted a trouble ticket on my behalf, because the administrators had to fix the problem. I am waiting to hear from tech support to see what caused the problem.

Yesterday, I called and was left on hold so long that I had to hang up. I called today already with a bad attitude. She was VERY helpful and walked me thru exactly what i needed to do. She was patient as well as had the answers I needed. Quite quick and painless

great help

Walked me through the steps and was very patient while I input info in to the program. Thanks

Thank you for your help and patience.

great, very quickly fixed. Thanks

The young lady was very helpful and kind in her approach. She was easy to understand and walked me right through which taught me as well. And she was there to help me. I appreciate Buildium and all they do.

My question was answered very quickly even though it was a complicated one.

Cheerful and helpful

great job

She was helpful in reaching out to Dave Docouto for me.

Did a great job! Was patient and easy to understand when walking me through each step. Thank you!

Appreciate your time and patience working me through all my questions.

Thank you for your service. Really great having help.

Thanks to Anthony's checking for me in regards to a question I had about an applicants background check information with Trans Union, we were able to approve the applicant for a rental. Thank you so much for all your hard work you did for me. Bonnie

great service, information

Thanks Anthony! You clarified my question. I do think Buildium should have a option to pay general invoices with out having to select every Property. For example my Agreement with the owners gives me the ability to charge back stationary, postage, etc. as part of an overall operating expense to the owners.

great job thanks

Thanks Arianna, I believe the problem has been handled. Thank you for your patience with me.

Rebecca Manning's knowledge of the system and her friendliness were definitely a breath of fresh air and something I've come to expect from Buildium and its associates. Our company has been very happy with the service and system and could not ask for anything more. Keep up the great work!

Very helpful, knowledgeable, polite and patient.

Helpful, polite, patient, and knowledgeable.

Very helpful and friendly!! Thank you!

so nice

Great!!!

Quick & precise, I am impressed!!

I spoke to a person right away! She was very helpful guiding me all the way through.

Thank you SO MUCH, Tristan!!! You were very patient with me and explained the process along the way. I appreciate you lots!

I was so confused and this was a BIG DEAL and both Jessica and Becca were very patient and thorough with me and stayed at it until I was completely comfortable. Buildium has the GREATEST support staff ever!!!

Great!!!

Wow!!! Thank you for all your help, and being patience while i was going from one problem to another. Thanks.

Very knowledgeable and helpful. Thanks

Spoke with Sebastian Nd he talked me off the ledge. Very happy with entire support team

Thanks

Quick accurate fix thank you Mick

Very helpful and knowledgeable.

Great job -Love the support

Beyond excellent service! Jake saved me! I am so grateful to your company. Opening my own property management division has been a dream of mine for a very long time and you are helping me make it come true! Mahalo!

Very helpful, knowledgeable, and pleasant. Thank you

Thank you.

very helpful

Sebastian is knowledgeable, professional & a pleasure to work with.

Thank You for all of your help!!!

Representative from Buildium was excellent. I appreciate his patience and professionalism.

You were awesome! I am still learning and you took the time to help me correct the mistake that I made, along with taking the time for me to write it down in case I needed to know how to correct the issue in the future. Thanks!

Always so patient and helpful!!

Great Customer Service As ALWAYS!

Thanks for helping me correct issues that I was having and for being patient with me in learning how to work the program.

great job

Julian went the extra mile, first he listened about my issue. Then he had a suggestion, I had another question about 'What about this' way to do this. Then Julian thought a minute, ask me to hold and he check about it for a few minutes-came back with the best solution he could come up with and it was very easy. I needed it explained to me and he got it through my thick skull. Good job Julian, thank you.

Thank you!

Excellent Customer Service!!!

The gentleman was not only courteous and patient but also answered all questions I had in a simple and understanding way.

Customer Service was great, once again!!! Beca (?) did a super a great job and never once made me feel life I was imposing on her time or asking stupid questions. I was able to complete the tasks quickly and successfully with her. Helps me a great deal to take in new information when I'm treated with respect and consideration and not made to feel rushed or that I'm taking up too much time. Thank you for such a positive experience.

Very helpful

The rep was an awesome help and s very nice person

quick response

Thanks for the help! :)

Yes, very helpful. But I don't think it was Ashley Ray. I'll figure this out, yet! ;) The WoW! = When leaving my message, I had not yet given my phone number. So I did not expect a call back... it was tracked down in the system and sure enough I got my answer.

Charlie is great! He helped me "get it" with the rent payments and undeposited funds! Thanks Charlie! for the second time! Today!

Charlie really helped me out, more than once. He is professional and doesn't mind walking me through the steps.

Becca was very helpful, positive, and pleasant.

Answered my questions quickly and helped me where I had a problem.

Ashley is wonderful!! Huge help!!! He instantly knew what was wrong and exactly how to fix the problem, walked me through step-by-step. Thank you so much!!

Matt knows his stuff. He guided me through the work order process like a pro!!! Many Thanks, really enjoying my Buildium experience

Vincent found my "hidden" deposits posted on the wrong day. Gave me tips for reconciling and made sure I knew it by walking me through it. Thanks Vincent!

Excellent service Ashley Rae helped me with a big mess I created, stay on the phone with me for quite awhile making sure I had everything straightened out, I feel much more confident moving forward now.... Thank you :)

Rebecca was fast and right on point.

OMG! She changed my life today- thanks!

Perfect Service!!! Very Helpful.

Perfect, perfect, perfect!

Fantastic Service

Call was answered promptly. Not on hold long at all. Person helping new exactly what I was trying to describe to her and walked me through the fix for it in a matter of seconds. Thank you!

Ashley was a huge help.

Thank you

When I call in she is always very good.

Everyone has been very helpful and patient!

Tom was amazing! He understood my situation and helped me find a solution quickly.

Thanks again you made me feel like I wasn't drowning!

Simple and on the spot on the questions i had

Thank you for your patience and for getting me through this stumbling block.

Exceptionally patient!!!

Thank you for the help this morning!! Great experience, I appreciate your help very much! Very informative and helpful.

Very good customer service! Fixed my problem quickly.

Great service!

Very patient guy! It was my mix up and misunderstanding but he walked me through it. Thanks!

Excellent customer service!

stayed ith me until I had it done thanks

You were extremely patient with my bumbling along. Thank You.

Great customer service as always!

Excellent customer service!

Always great customer service with Buildium.

Thanks for a quick, painless resolution to a problem!

Excellent work always : )

great job, very knowledgeable

Matt, was polite and answered all my questions and walked me through the whole processor taking the tenant off auto paying he was very easy to listen to and understand.

Quick response and got me where I needed to be to fix my error quickly

Wow!

The information was on on point and the tech understood what I needed. I was able to understand and correct the issue.

All my questions were answered and problems solved.

Tom knew exactly what I was talking about and guided me through the software to answer my question.

Our password was not working and he provided us with step by step quickly to get restored. Very knowledgeable and you could clearly UNDERSTAND what he was saying. Thank You!!

Arianna, you always do such a great job and have sooooo much patience for my questions! As always, thank you for your much needed help!!!

Thanks Sebastian! I'm really getting the hang of keeping our $ info straight. Now I know how to allocate Security Deposits. So Glad we found Buildium!!

Anthony was very patient - helpful and knowledgable with helping me set up my new Buildium Account - Thanks Anthony -

You were great! Thank you so much for helping me in my panic!

Handled with professionalism.

Thanks for your help You were so helpful

super helpful & very friendly.

Derrell was very helpful and took the time to research a question that I had.

great job

Again Ashley is wonderful help. Thank you so much Ashley. I love it when I get you

Very knowledgeable

Extremely helpful, patient and above and beyond a great support person

Thanks so much for the quick reply and clear answer to my question!

Kristen was super patient, pleasant and helpful. He answered all my questions proficiently and professionaly. It would be a dream if all sales reps were like him! Thank you!

Handled with professionalism and I received a follow up call within less than an hour

Great support and had the answers

Very helpful and finally had a representative walk me thru the areas that I needed the most help in.

Solved my issue

Shauna was really knowledgeable and kind. She answered all of my questions.

Knowledgeable, helpful and friendly.

Allison was great. She walked me through the issues, was very knowledgeable and patient. I was impressed, well done!!!

Thanks Anthony. You were of great help.

great assistance thank you

Ashley answered my question quickly and I only was on hold a couple of minutes instead of 30!!!

Quick detailed response...awesome. I appreciate all you do.

Matthew was GREAT!

quick assistance and got all the information i could expect. thank you. I look forward to the follow up email with the final solution to the matter.

great job

Perfect response and explanation was very clear. Thank you

Arianna was able to quickly access my account and give me an answer about a certain transaction. I am impressed by how fast and easy it is to get my problems resolved.

Matt is very knowledgeable he was able to fix our issue in no time at all, he's curious and very patient.

She was great very helpful.

Thank You!

Great service! Quickly and efficiently answer my questions without ever making me feel rushed. Friendly and personable. Buildium has consistently the best customer service I've ever experienced. Thank you!

Yes, was great really help me with charges and payments

Thank you - I entered the temporary password twice - and was able to create my own password again! After struggling on my own , you directed me step by step! Thanks again

Not only answered multiple questions but we verbally walked through the cause and effect of my decisions and clicked through some of them on my site to make sure we had it covered. Thanks so much!!!!

Very quick answers to my questions! Great help, and a great guy!

Thank you guys for help

quick and easy and thorough just how we want to do business!

Great Services!

Thank you for helping me figure out Buildium! :) You were very helpful! :)

Best customer support always!!

He did an excellent job explaining how everything worked. Thanks

Dillon did a GREAT job!!!! I am loving my Buildium experience. Keep up the good work. Derik

Ariana was kind and efficient she answered all my questions without hesitation she was knowledgeable Thank you!!!

Great

You were awesome! So helpful and patient :).

I was able to enter my username and password with no problem after you spoke with our bookkeeper Margie and pay our outstanding balance, thank you very much!

yes, you wowed me! very pleasant, very helpful.

THANK YOU SO MUCH FOR YOUR ASSISTANCE - YOUR PATIENCE WAS GREATLY APPRECIATED AND THE MANNER IN WHICH YOU EXPLAINED THE CORRECTIONS/ DEPOSIT REFUNDS WAS SO KINDLY DONE! KUDOS TO YOU, NED! Love the idea I could see you smiling thru the phone line! :)

Corey was super helpful in helping me correct my issue. Three simple steps and done and he explained it all very well. Thanks so much!!

you guys are great help every time I called. I hang up the phone because I realize that the negative $167.15 was correct, my boss did overpaid the owner, so it should have a negative number. Of course, the problem was that it was showing a different number on the screen. Thanks for your help.

Prompt response to my issues and great, detailed information on how to fix it.

Extremely fast response and the willingness to find the correct answer to help us.

Very helpful service. I've called Buildium "Byzantium" because of its complexity but your customer support is very helpful for folks like me. Thanks again. And if you'd ever be inclined to visit St. Croix, consider staying in our place -- www.saintcroixcondo.com. Have a great weekend! Rob

Tom handled my questions and problems promptly and efficiently.

Thanks for your help!

Awesome! I appreciate being walked through how to route things correctly in my system. Sometimes it take a hands on approach instead of the tutorials! For me anyway - LOL Ashley was patient and took it slowly fo me explaining each step. Thanks so much!

Very helpful

patient and knowledgable

YOU ALL ARE SO HELPFUL! Thank you ALL so much for always answering my questions and being so dang nice!

Thank you!!

Steered me right to the spot I was looking for. Thank you, Sebastian.

That it finally worked.

Very helpful, patient, and informative.

Thank you for the awesome help and your appreciated patience, as it took a little longer to get me through the help I needed !

Ashley offered time saving tips without being asked. Time is precious!!

I needed to convert a regular tenant to a Section 8. He was extremely helpful.

Sebastian was excellent in helping me solve my problem - Pleasant, professional, efficient. Thank you!

Very efficient prompt and courteous!

thanks

Tom was a wonderful help today, he was very patient and willing to wait the phone as I made a few changes and asked further detail questions. Tom was eager to help and explain the entire process, again very patient. THANK YOU TOM - YOU ARE AWESOME TO WORK WITH!!

very quick respond, Thanks !

Thanks for the quick response to my accounting questions!

everything i needed, and it was done very quickly

He was great and walked me thru the process of fixing some of me mess ups

Great!!!

I am new with the software and was feeling a bit intimidated, but after calling and getting such a friendly and helpful voice on the other end, I feel much better. I have been selling real estate for over 26 years and only doing property management for about 3. Customer service is #1 and he knocked it out of the park with me. Thanks!

Thank you Charlie for all of your help-you were very patient and knowledgeable . Truly a pleasure to deal with!

Friendly, knowledgeable, speedy.

Very patient, quick and prompt.

I was called back within 15 minutes and all of my questions were answered. Thanks!! I am confused that "Section 8 Income" is not classed as rent income and therefore is not included in the rent roll. I wish I could change that so my rent roll would be accurate at a glance.

Mike was perfect!

Everything went well and help full.

Tristan helped solve a major confusion in our data entry process that will now allow us to provide our clients with accurate income and expense reporting on our budgets and balance sheets. Awesome!

Shawna was very helpful

Very knowledgeable about the software, took me straight to the problem, walked me through fixing it and it worked!

Rebecca allowed me to vent a bit and turned my frustration into a meaningful learning experience! Thanks!

quick fast solution!

I had accumulated a list of six questions. Kayleen answered all of them quickly, efficiently and professionally with a very pleasant disposition. Your customer service really is top notch.

Kayleen was so pleasant to deal with and was very helpful! I'm looking forward to this business partnership with Buildium!

All of my questions were answered to my satisfaction and I was totally satisfied with your answers.

Extremely Helpful and went out of her way to make sure I had good information.

Tristan was one of the most helpful and easy to understand Buildium employees I have worked with over the phone. He is definitely someone I would like to speak with again if I run into more questions while using the online platform.

Thank you Kayleen! Great help, I appreciate your patients and professionalism.

Anthony was great today, quick service also

Kayleen O'Connor, you saved the day. Thank you very much for the help. Socks are off!

Great job

She was fast and friendly!!!!

very happy w/ her answer

Quick and efficient

Kristen answered all my questions and help me WOW

Very helpful with my first month of processing rent through Buildium. Was very patient and kind.

quick, concise and solved problem.

Patience, she walked me through my issues throughly and with ease. Something I feared to make mistakes on was so easy the way she walked me through it. She gets 2 thumbs up. Thank you

Superb problem solving skills. Listened and understood our problem.

Nathan helped me in less than 5 minutes with something I spent the morning trying to accomplish. Thanks, Nathan!

Allison was very friendly and pleasant to speak with and was able to promptly resolve the issue we called in for.

Solved my problem in just a few minutes. Thanks!!

Was so happy to get help thinking through this crazy problem. Dylan was not only super helpful, he was also very upbeat- which is fun when your head is spinning trying to figure it out! Thanks much!

Mike was a pleasure to speak with and he made sure everything was right with his peers before we tackled the next step. He is a patient man and has a great personality!!! THANK YOU SO MUCH MIKE!!!!!! :)

Jacob was fast, efficient and very, very helpful. He came up with a BRILLIANT solution to my problem that he should SHARE WITH EVERYONE... So many people ask for the RECURRING JOURNAL ENTRY feature, he figured out a way to do it, and it was a sweet 'trick'. I think Buildium is the best!

I'm so happy with your support

Very happy with service provided by Buildium each and every time I call.

Shauna was awesome to work with! She called me back promptly when we accidentally got disconnected and pulled the tech team in to help me solve an issue I'd been struggling with for a long time. Can't thank her enough!

Anthony is ALWAYS extremely knowledgeable and a pleasure to work with. He's an asset to your team.

She followed up with an email reviewing the information I needed in a set by step format. Thank you!

Excelent

a

Beyond nice and pleasant and extremely quick minded--keep her she needs a raise

from the start of the conversation, extremely pleasant and upbeat. systematically helped me solve my question and very patient. love your tech support team!!

Patience--cool and fixed a check alignment issue that bothered me for a solid year--thanks

Quick and accurate support, thank you!

Thanks very much for your patience and guidance as I learn more about using Buildium! It is extremely helpful and I'm relieved to know that I can contact you with my questions!

I called for help on how to apply a certain payment and Arianna was amazing. She knew what I needed and guided me through the process quickly and easily. Wow! Thanks Arianna.

I like that you gave me knowledgeable details to the questions I had regarding credit checks through Buildium.

Lindsey was very professional, had answers to my questions and responded in a timely manner. All of the things that are important to a client. Thank you for your help and I look forward to the continued support and help I will need while getting on board and learning the program.

Tim was GREAT! He helped me immediately and taught me so much in one brief session. His instructions were clear and easy to follow.

Thank you for your help!!

Although my technical issue was not resolved, there were a few issues that are pending. The guide was very eager to help. Thank you

Ben did a great job and answered my questions promptly and politely.

When I called in the CSR was very knowledgeable even though I was unsure he walked me through the process I needed and was able to resolve my issue.

I was very pleased

Ashley Ray went the extra mile trying to be helpful even if after I was a little slow catching on. Thank You Ashley Ray!

awesome thanks!

Shauna with Buildium Support was wonderful in answering my question and very knowledgeable. Love the support from Buildium!

Jake did a great job of helping me correct an accounting error. He knows the system very well and I appreciate his easy to understand explanation.

Tech support today awesome. Arianna helped me out today and I am greatful!! Very patient and kind and helpful. Your tech support team always ROCKS!!!

Great

Patient and courteous. Knew what to do.

Ashley was very helpful!

Ben was extremely knowledgeable and professional in answering my questions. It is profoundly assuring to have someone available to help us as we integrate into Buildium. We have definitely made a good choice in joining Buildium. Thank you Ben.

As always, your team is rhe best!!!

Listened attentively to my problem and immediately recommended a solution. Could not have gotten it solved without your help. Great service......keep it up.

Thank you Anthony for helping to solve this issue so quickly! I appreciate your help!

The call this morning was very good and clean and effecient. Thanks for your hard work.

Dylan was super helpful. I appreciated his patience with all of my questions and he seemed to have a very good knowledge of Buildium and the accounting issues I was facing.

Great Customer support.

Dylan was awesome! Sounded like he was smiling throughout the entire call. Thank you

Awesome!!!

Allison did a great job helping me with processing an application, after I made an error in adding a cosigner.

Great help. Appreciate all you folks

You were awesome! Thanks!

Fast and efficient!!

very clear explanation

Sam, you were very helpful and solved my questions regarding accounting today. As I said to you over the phone, you are wonderful. Thank you again.

Great service, she answered all my questions, was very polite.

Job well done! Explained and helped navigate the site. Hopefully we can get moving on the mobile push notifications, so techs out in the field can easily view tasks.

Very knowledgeable and knew exactly what needed to be done.

Charlie is great. Today I stumped him with a question he did not know off the top of his head. :) Challenges are awesome learning experiences.

Thank you for the friendly customer service and helping us figure out the problem!

Very friendly, patient and helpful.

I am sooo pleased with the help and patience you had with me. You made me feel very secure that I can get the help I need when I need it!!! Thank You, Thank You, Thank You :)

You were patient in explaining what should have been a simple problem but for whatever reason I couldn't figure out by myself. I appreciate great service reps like you!

thanks i felt stupid i could not figure out what i was doing but you knew exactly what to do. i forgot to remove the eviction :)

I love Buildium customer support - always professional, friendly and ready to help!

Helpful, engaged, and positive. Thanks!

Very professional and personable, resolved my issues quickly !

Sebastian was great

very knowledgeable agent and worked to make sure that i understood it as well as he did

Tom was very helpful.

Julian is always a pleasure to talk to. Helped me talk through my issues with vendor ledger like a pro. Thanks again!

Very accommodating helpful patient

Representative was knowledgeable and helpful. He was also courteous and professional. Great customer service skills!

Your team was extremely helpful and knowledgeable

Dylan was great. He corrected my mistake.

Very Patient and understanding. Able to clearly explain what I needed to do..

As always, Buildium came thru! Thanks!

Anthony was very helpful and courteous in my call to him. He saved the day for me.

GREAT

Ben is very pleasant and personable with great customer skills. He is very knowledgeable and took care of my problems efficiently.

As always pleased with the excellent customer service.

great attitude ! Tom was very willing to help. thanks tom!

very helpful and kind and extremely patient with me.

great job! I didn't have to wait long to get a hold of a representative and he was able to answer every questions I had.

I have worked with Tristan on several tenant issues and my mistakes, and Tristan has always been patient, well spoken, and knowledgeable I am always happy when I hang up. Great Job Tristan :)

Super fast and friendly response to my questions,so I could keep moving forward.

great

It was nice

Awesome customer service - no waiting time

super customer service, even thought I was a confused customer she took the time to unravel my confusion. Have a great day!

Dylan answered all my questions. His confidence and knowledge about the software helped us make a decision to move forward with Buildium. Thank you Dylan

Anthony was very helpful and kind

What I love most is that I never feel rushed. I always have a ton of questions when I call and they are very patient and concise when answering my questions.

Great as usual. Sorry I call so much.

Awesome job! Helped explain everything and took the time so that we could understand. Thank you all so much.

Kristen was so AWESOME!! Patience is more than anyone could ask for.

Thank you

Outstanding Customer Service!!!

As always - great job!

You were able to answer my questions clearly and quickly and you were patient as I was looking up the information on my end. Very much appreciated!

Great Service

super impressed with the patience

Great customer service!

Very friendly and helped us very quickly! Thank you for your time!

Very helpful and great customer service!

funny, personable, well spoken, good at explaining stuff, thorough

amazing as every time we need you guys!! you are the best! thank you so much

Excellent and professional service - problem solved quickly

As always, great job!

Very good instructions

Better customer support.

An agent before tried to help me, but I never got the email she promised. He delivered!

Derrell was extremely helpful he answered all my questions and even supplied me with information I didn't know I was looking for.

As always, professional, competent, polite and efficient.

Answered all my questions, and showed me hope simple the task that I asked about would be to setup

Tom had many solutions to address my issue. He was extremely helpful.I did not feel rushed. He went above and beyond his duties, and took his time to help me.

Buildium Management; I am never disappointed with your support. Not only do you educate when I call, you don't patronize. Thank you!

We called Buildium twice today and fortunately spoke with Anthony both times. He quickly answered our questions and showed us exactly how to handle the transactions we were asking about. Great Job! Thank you!

Service was excellent!

I was helped immediately with the question I had & received the confirmation email within a few minutes of ending the call. Thank you Shauna!

great as usual

Answered my questions quickly. Thank you!

Great job! friendly and efficient!

As always, very helpful. Thank you!

Anthony is WOW. Every time I call (and I do call several times a day) I have the most pleasant experiences. Your team is super professional and incredibly knowledgeable. They seem to know what I need before I verbalize it...well, properly anyway. I LOVE, LOVE this program. 20 years ago I worked in this business and I can tell you I enjoy it much, much more now thanks to Buildium.

Oops! I said Barbara in my other response. I meant Anthony! Sorry. Barbara is with RMS---my Vacation Rental Software company.

Agent was knowledgeable!

Thank you!! I so needed to know how to send epay info to tenant.

Awesome Support!!!

Knowledgable and patient help. Solved my problems. Great job!

thanks

very helpful and kind!

Kristen was very polite, patient, helpful, and knowledgeable. The "WOW" for me, was when she was able to come up with the solutions to my problems, before I could finish finding the right words to describe them, the girl definitely got skillz, an absolute pleasure to work with.

Talk about patience.....Wow!

Ben was super helpful, quick and to the point. I appreciated his being able to answer my concerns with a easy and concise answer! Thanks, Ben!

Everyone I have talked to at Buildium has been wonderful!

I appreciated Dylan's helpfulness & great service today! He is following up with Forte about an online payment issue we had with a resident.

Friendly and knowledgeable

Jared was friendly, fast, and more importantly, he knew exactly what to do to correct my issue, "Pay That Man"!!!

I got the bank statement reconciled after your guidance. Thanks a lot.

Glad to hear you like my chart of accounts. Hope we can get the interface built soon.

Great customer service, he had all the answers and lots of patience!

Very patient and willing to assist with all questions I had. He did a very good job clearly explaining what I needed to know.

Great communication and prompt to respond to all of my questions and find solutions. Ashley taught me features of the system that I didn't fully understand and was patient as he walked me through the process.

Tom was very helpful and knowledgeable!

Thank you, thank you for your assistance. It was so very helpful....:-)

Ashley you were so helpful and showed me where things were on my site. You also took your time and did not get off the line until you were sure that we had tried everything to make a certain email work.

Jared was polite, friendly, and thorough in answering my question; although I can't use Buildium for invoicing the way I was hoping, he showed me a different way of doing it that will work well. Thanks!

Stayed on phone with me for 2 hours going through my issues step by step, this was INCREDIBLY helpful.

U WERE VERY PROFESSIONAL, PATIENT & KNOWLEDGEABLE

Becca is the BOMB rep! She ROCKS! I thank her so much for the teaching she is providing to me and my business.

Just Awesome!

Quick , kind and knowledgeable.

Nathan was awesome! Helped answer the questions he could & got me in touch with the sales department to answer the rest of my questions regarding Buildium Pro.

Representative was patient and helped me all the way through the process.

Thanks for your prompt assistance with updating our accounting Dylan!

Thanks, Molly

Exceptional service! Thank you He guided me step by step in a super helpful way!

Great job explaining what I needed to do and introduced me to several shortcuts I did not know about. MANY thanks!!!

Jarrod was patient, very helpful and helped me resolve the 2 issues I was calling about. Awesome!

The representative was very helpful and professional.

Ben was patient and worked with me to answer all of my questions.

Rebecca explained the automatic email notification process for tenants and then walked me through the process on the website. She was very helpful and friendly. I am very happy that I choose Buildium; great customer service

Wonderful

She helped me quite quickly and solved the issue i was having and i wasn't on the phone for very long

Exceptional customer service! Thank you!

Thank you always being right there. I have never been placed on hold or in line waiting on the next Customer Service Representative. I pay less money for your management software and I have gained so much more!

I was very frustrated trying to get a couple applications through that were stuck and the gentleman that helped me went above and beyond to walk me through figuring out the problem until resolution was achived. He never made me feel rushed, he took his time and made sure I was content. He even listened to other comments I made during our conversation and at the end of our conversation he reminded me and gave me suggestions for those as well. Good customer service is hard to find these days and I appreciated the service I received!!!

Found him to be very helpful

Helped cancel my subscription to Buildium because I was having trouble locating my username/ password.

Great walked me through the changes I needed to make and understood what needed to be done!!!

The person I worked with was friendly, patient and knowledgeable.

Good job as always

Seth was so patient and he got me up and running on printing checks. Thanks, Seth!

Just Amazing!!!!

Very helpful, courteous. Answered all my questions

Ben answered my question very quickly and was very helpful.

great customer service

Jared was great, very knowledgeable and helpful. He was able to provide me with a couple different options to help me.

Rebecca was Awesome, she guided me through the bill pay section and was very friendly!

Very helpful Thanks

Anthony was great today and really helped me and my tenant out. She was able to log on again in no time.

Tristan, was great. He researched my issue and told me how to make changes to better serve our clients.

Very pleasant and helpful. Knowledge of the issue we are having

Tim's the man. Simple, easy fix explained patiently and succinctly. Thanks, Tim!

Corey was AWESOME!!! He knew right away what the issue was and walked me through step by step of how to fix the issue. Thanks, Corey!!!!

Easy to understand and made it very simple for me without making me feel like an idiot. Thank you.

Ben was awesome. Keep up the good work guys.

Buildium phone reps are always so communicative and patient. They completely understand the complexities of their system and can explain terms and navigation to the bewildered customer in a way that makes using the system a breeze. Thank you!

very patient with me. understood my question and walked me through the fix.

Friendly and helpful.

Thank you for the assistance

Service was excellent and helped me through what I needed.

Took his time and talked me thru my problem. Stayed on the line while I checked with my other users. He made me feel that my needs were very important to him and your company. This was a difficult to diagnose problem and he worked me thru it without any pressure. Great service.

Thank you for helping me through the situation!

Your support team is The Best! They know their product and are able to resolve any issues or questions we have.

Was a simple fix that I didn't think of myself. Appreciated the friendly help.

Dylan was Awesome!!! He knew what I needed and helped me without making me feel rushed and I feel that he truly cared. You don't see this level of customer service just any where. Again Awesome Job Dylan!!!

ashley has helped me before.. he's great then.. and now.

Very responsive and answered my questions within 1 minute of calling. Very pleased with the time it took and the knowledge to do so.

She was knowledgeable and quick.

Kristen you were a pleasure to work with. Your attitude about my problem was sincere especially when your dealing with someone over the phone and not face to face. Thank you!

Very friendly. Was very clear and patient when giving me instructions. Also, had a very pleasant personality.

I am always happy to hear Ben's voice when I call because he is so kind, patient and accurate!!! He makes my day just to speak to him! He is awesome!!!!!

Nice little call, was informative though...

The patience of a Saint! Thanks for being thorough.

IT WOULD BE VERY USEFUL TO SEND US AN EMAIL ALERT WHEN A TENANT'S EPAY BOUNCES. THANK YOU

AWESOME job!!! THANK YOU SOOOOO VERY MUCH FOR YOUR ASSISTANCE TODAY!

Very helpful!!

Answered all my questions clear and concise. I really appreciated that. Also, there wasn't a long wait time.

Helped a lot. Thanks!

Vincent listened to my accounting problem and came up with the solution.

Extremely fast and efficient service. Answered my questions with a smile. Thank you!

Becca was totally helpful and her patience with us was much appreciated!

Thank you for being so patient and helpful with my many issues. I also appreciate that you were able to resolve them so quickly.

AWESOME! Handled my issue without even hesitation and knew how to fix it. I spent over an hour trying to figure something out that she spent 30 seconds on and knew exactly what the problem was. One of the best customer service calls I have had anywhere in probably several years.

Julian was VERY INFORMATIVE and KNOWLEDGEABLE! I am grateful for his Patience with me, knowing the product and EXCELLENT CUSTOMER SERVICE!

Ben was very friendly, courteous and answered all my questions .

Very helpful!

Shauna was patient and awesome, I was oblivious to a obvious thing on a ledger and she stuck with me and helped me through it. much appreciated

Thanks for your help You're awesome!

Kristen was so patient with me as I am new to buildium. Got me through everything I needed help with and had such a positive cheerful attitude!

Jared was awesome.. Had a question about tenant screening and instead of just saying the answer, he took the time to double check and make sure he gave me a correct answer. Thank you Jared!

Vincent was patient, informative, sympathetic, and incredibly helpful. It's not easy dealing with frustrated clients and Vincent remained reserved, understanding, confident, and competent.

Germani was very patient and very helpful!

Our agent was AWESOME!!

Fast, professional and friendly

I understood everything I was told. Got it done in no time (just a few minutes)

This gentleman took the extra time to research my questions to make sure he was advising correctly. I appreciate that.

Thank you

Great Customer Service. Short wait time, and problem resolved quickly. Michael walked me through the site to help me figure out a solution to the problem we were experiencing (which was an error on our part to begin with.) The prompt assistance is greatly appreciated.

Taken care of right away

Knew exactly how to answer my questions!

A very pleasant and well informed person answered all of my questions clearly and concisely. You guys have great service! Thank You!

Great customer service. Very helpful and cheerful on the phone. Awesome

Alli is very knowledgeable and helpful. She takes the time to really listen to make sure I understand and is very patient. I'm able to learn a lot from her in a short period of time.

Dylan was patient, kind, detail-oriented and just made my overall experience EXCEPTIONAL!!!

Service was superior, as always. Knowledge of my specific accounting and record keeping questions was top notch also. Very helpful and great confirmation of why we love Buildium!

Thank you so much. I was so confused about the credit card transactions.

Took time to walk me thru the program. I'm a new user and had several questions. Very polite. Encouraged me to call back with any other questions or concerns.

Should add feature for second owner

THANK YOU --

Thanks for your help and your patience as I try to learn how to effectively use Buildium Software.

great

Thank you to Ashley! He worked through a big accounting mess and then walked me step by step through fixing the problem. I can't do my job without you guys!

Derrell listened to by problem, answered my questions quickly and solved my issue

Quick and painless.....I do not like pain, Shauna quickly answered all of my questions. Always a pleasure speaking with support

Quick and excellent answer!

Ben knew exactly how to help me. Very knowledgeable.

great customer service!

Very professional and knowledgeable of the issue and very patient walking me thru the steps of correction

Ben was great in answering all my questions. He was quick and understood exactly what I was trying to do. Great job Ben and thanks again.

Mike was really patient. Thanks.

I appreciate the speedy response and useful info. It's always concerning to have a client say they haven't received funds and money floating around where nobody knows what's going on, so to have these issues answered so quickly really make a big difference. Thanks so much!

Quick and thorough! Best reasons to keep a call pain free! Thanks!

Thank You for all your help you were amazing!!!!

Great Job!

Excellent service was provided by your representative.

He was BOMB.COM REPresentive. I really appreciated his patience, kindness and helpful attitude. Thank you TOM!

Becca as always has done an amazing job!!! She is the BEST!!!

Kayleen was outstanding at helping me clear cache and cookies on my iPhone so I could get the full Buildium website back. Thank you so much.

Ashley... you were my first experience with Buildium where I feel like you thoroughly knew the system, and how to quickly resolve all of my questions! Keeping in mind that I have had a LOT of questions over the last several months... this is saying a lot. Keep up the great work... and thank you for being so efficient with your knowledge and resolutions.

Answered all my questions. Thank you

Answered all questions with supreme confidence.

Vincent was very patient with me and recommended sending instructions for the next time I have to correct the error. ( which the error ( scrambling of mailing templets) should be fixed)

Ashley makes it feel easy to get answers and offered further help if I need it.

Love you becca.

Michael Did an excellent job at walking me through the steps and showed me a few things to help in the future. He was extremely patient and willing to walk through step by step. THANK YOU!!

Great attitude and extremely helpful.

Addressed all my questions

Vincent you did a mighty great and terrific customer support for me. I called with questions about a specific issue and got that information and other valuable information to enhance how I go forward with our tenants and owners. I am quite pleased and satisfied and will not hesitate to call if I have other questions. You are an asset to your organization, I hope they know this, if they don't tell them to call me. Enjoy your day!!!

excellent

Excellent service

Michael was wonderful. Very helpful for all the questions that I had. Spent over an hour with me on the phone and never once became irritated or impatient with my needs. Excellent customer service. Need more people like Michael in the world!

Thank you!

I not only got the question I called on answered but she answered two more that had just come up ... Very nice support!!

Kayleen O'Conner was super knowledgeable and answered all my questions entirely!

Very helpful...Thanks!

very clear and helpful

Great service

Great Job!

He was very nice and patience with me

thank you for digging for the best answer

Tim was awesome. He was very helpful.

Very helpful in helping with tenants paying on the wrong lot and how to credit each account

Excellent customer service and very thorough explanations!!! 👍🏻👍🏻

Whenever I get Rebecca it makes my day. I know I'm going to get the answer right away and my issue will be resolved. She is the best of the best!!! She is AMAZING!!!

My problem was solved!

Germani always goes above and beyond. The best customer service!

Always very happy with my customer service interactions. Knowledgeable and quick to resolve issues.

Derrell was helpful, professional and courteous. He also stayed on the phone with me until my issue was resolved. Thank you!

Thanks!

Complete and thorough!!!! Helped me really "get" what i was doing and why. So easy to communicate and talk to. Super helpful!

Its nice to speak to people who know what they are talking about and solve issues quickly. Thanks and keep up the good work! Michael Place Apts. Brighton, CO

I'll call and ask for Dylan on Monday to complete a report for a homeowner.

I figured out my issue while on the phone haha but the customer service rep was very helpful in leading me to that information and answering all of my questions. :-)

As always quick and easy

Very Helpful.

The timely manner it was handled! #GreatlyAppreciated

Tom was great at solving my buildium screen problem on my iPad

Quick and easy!

Very Helpful

Great Job!!!!!

Quick and easy.....

Germani is helpful, patient and understanding each time we call (and we call a lot!) Upbeat person to help guide you through your questions with Buildium. Thanks Germani!

Thank you Michael, for answering all my questions on Forte's Epay terms and conditions. We spent 63 minutes on the phone, thanks again.

The young man was quick and knowledgeable, solved my problem quickly

Great guy! Very helpful!!!

Very calm and knowledgeable!!! Made the process easier for me!

I l earn something new about the Buildium system every time I call...thank you!

Germani has helped me before and once again he did an excellent job. Was patient and a great problem solver. Thanks

Very efficient and knowledgeable

Ms. Manning was very perfessional and very knowledgeable about the software. It did not take her long to help me with my issue.

He did an excellent job of explaining how to fix our problems. As a general comment. I left 4 call backs yesterday (7/5) and not a one of them was used.

Late in the day on Friday. Ben followed up and got back quickly with me with an answer. Great service.

Excellent Support given by Dylan.

She did great

Dylan is quite knowledgeable in regards to Buildium's ins and outs. Dylan is the man.

He was very friendly and patient with me when I didn't understand something. You took the time to explain. I'm excited about the changes you all are making. I was actually looking into your competitors to switch over to another company. I've changed my mind and will stay with Buildium. Thanks so much!

Great job!

Vincent helped me resolve issue quickly.

Very good service. I resolved my problem.

You guys are alway great!

Hold time was a little long but got my answers once on with the agent

Your answers to my issue were spot on!

I got into Buildium

You answered my call and you got the problem taken care of right away. Thank you !

Very friendly and helpful! Thank you again Vincent for all your help!

So knowledgeable. Patient and supportive.

Great Customer Service!

THE BEST - Jacob!

Vincent understood what I was asking, and his responses were clear, easily explained, and to the point. He made me feel like I was talking to a knowlegable friend.

All resolved!

You really 'wowed' me! You solved a difficult situation and it took a little research because the situation was very unusual. You stuck with it and solved my problem! Otherwise, I would still be unable to approve my applicants. Thanks for a great job!!!

Vince went above and beyond in helping me figure out my issue and was very nice and patient with me as I tried to not only figure out my "Buildium" issue but also my own computer issues as I am using a temporary computer and he was very helpful by assisting me figure out my computer so that I could provide him the information he needed to fix my problem. Thanks!!!

Tim answered my questions and walked me though to correct the problem I had

Tristen was awesome! Not that our situations are unique! He went through EVERYTHING to make sure I had a complete understanding for our situation. Kind and professional!

Excellent service. Thank you

I had more than a handful of questions that I wanted to get answered, some of which took some time to look into in order to find the answers. Vincent handled it all very smoothly and answered all of my questions. Showing appreciation after getting excellent assistance like this is important because it's a testament to Buildium's customer service department and why it is so outstanding.

Very helpful, returned call promptly.

Very knowledgeable and friendly and efficient

Dylan always knows what to do and how to resolve my issues right away!!! Excellent Analyst!!!

Great explanation by Vincent. We did discus the option to allow tenants to designate where their payments should apply. This is a very important feature that we would like to see added.

I'm very new to this software and have had to call several times for assistance. Dylan was extremely helpful! He was professional and friendly!! He went out of his way to make sure I understood the information he was giving me!

Nathan was a huge help to me by answering my many, many questions. I appreciate your patience, your listening ability, and your friendly demeanor while still being professional!!

I talked to Nathan a couple of times today and he was very knowledgeable about Buildium and was extremely helpful in making me understand some actions I needed to do. He was friendly and professional!!

I'm new to Buildium and Ned listened to my questions and answered each and everyone of them. He was friendly, very professional, and I truly appreciate his patience and was impressed with his knowledge of Buildium!

Thanks for talking me through the issue!

Excellent support, as always!

Thanks, you were very informative and listened to my issues and concerns. You also helped with a solution although it may take a few days to work out because of technology.

Everyone is always so helpful and courteous when I call.

Delightful to talk with and handsome too! My huge problem is so simple for Ashley. Thanks Ashley.

Friendly... Knowledgeable... Timely!!!

A Wow experience. Very helpful and courteous. Was patient with answering all my questions and very knowledgeable.

Tristan is very intelligent and has a calm, concise way of explaining complicated situations.

What a great call. Lots of help given. This was the best customer service I have received at Buildium so far. He was patient, thorough, helpful. He anticipated my needs.

I appreciate your support.

He was very helpful and walk me through the step by step procees very patiently.

Great Help

EXCELLENT

She was so kind and so very helpful.

Great service, your staff is awesome!

You are outstanding, super quick and so much knowledge!

ty for all your help, i really appreciate that

Thank You Thank You your customer service is amazing!!

Outstanding support! The support person stayed with me until the problem was resolved and he did not act rushed or hurried.

Excellent Feed back

You guys are great. Every time I have a problem the response has been terrific

Very helpful, even gave me a number I didn't ask for but might need to call with regards to TransUnion.

Even on a end of the day friday....he was willing to hear out the problem and offer a solution. thankful he knew what the problem and the solution was. Thank you Nathen

Very knowledgeable customer care representative and willing to answer ANY question I had.

I was thoroughly confused with how I needed to correct an error I made. Michael was understanding and patient. He knew exactly what I needed to do. He made it quick and easy and guided me how to fix the problem. I am very grateful for his help!

Was a life saver and guided me to the answer to the question I had.

Great job!

Great job Charlie!

Solved the problem quickly and stayed on the phone with me until it was complete. Thanks!

As usual excellent service and knowledgeable!!

Matthew was GREAT!

Rebecca provided awesome customer service! The answer to my question was super simple, but she had no problem assisting me! I appreciate it!

Appreciate very much your patience and due diligence which I didn't get when I submitted a support ticket.

What a great experience! Dylan was so kind sharing his knowledge and I was able to learn many new things in my phone call today! P.S: I bet you make babies smile Dylan :) Thank you!

Awesome

Representative took the time to find a report that would accommodate my needs. I always get excellent customer service when I call Buildium.

Buzz spent 40 minutes helping me go over opening balances, reconciliations, accounting start dates etc.... I am very appreciative and I'm sure I'll be calling back again once I really dig in and come up with more questions.

Thanks!

The gentleman Dylan, who handled my call was very professional and knowledgeable in walking me through the process and we figured out how to obtain what I needed quickly. He's The Bomb.com! LOL

The rep did an excellent job and was very knowledgeable

Always a pleasure to work with Dylan! He is a great asset to your team!

Thank you!

Friendly, helpful, courteous, prompt....thank you!

Saved me from having to reconcile my trust account again.Helped resolve an issue I thought was going to take hours to correct.

Was so impressed with Vincent's patience and professionalism. The prompt follow up e-mail going over what we discussed was a huge plus!

detailed

Michael was extremely polite, patient and professional!

You were able to answer every question I had without having to put me on hold multiple times to find out the answer. You were Awesome! Thanks!

Very informative and made it easy to navigate thru the Buildium website for a resolution.

Vincent took the time to care understand all of my issues and concerns. He helped me work through in a way that I have yet to experience with this company. I hope you're able to find and hire more people as knowledgeable understanding and caring as Vincent has been.

Incredible help! Productive, effective, and efficient....Thank you!

Vincent went above and beyond to answer my questions and give additional insight I had not yet considered. I'm much appreciative for his assistance!

Thanks for helping me identify charges relating to prepaid liabilities. Thanks.

Mike did a fantastic job helping a "newbie" figure out some discrepancies!! Thanks Mike!

Yes my boss and I where very pleased with the outstanding customer service thank you so much.

Thank You for your patient, professional assistance. You were very helpful in getting to the source of my problem quickly and explained thoroughly what I need to do to avoid a repeat of the issue. Love your customer care.

Definitely!!

Extremely helpful! He used our time well to cover all of my concerns. I was very impressed. Thanks Matt!

He helped me with some html for my public website and nailed it. Everything looks great.

Corey was great! He had the problem solved in a very short period of time. He was very helpful and a wonderful attitude.

Excellent, helped me with an issue i had no idea how to fix, thank you.

So nice to talk to Jacob and he understood my need was urgent and made the results happen quickly. Thank you. This saved my tenant from finding another place. RB

Answered the question and took the action to correct my account upgrade right away.

Very helpful and informative! Thank you!

Excellent Help with my question. He walked me through the steps I needed to do to get a new member to our HOA invited to the Buildium Site. He was easy to understand and follow and very polite.

Your help made my day a little LESS stressful! THANK YOU!

Your service was excellent. Thank you

Answered, and understood all my questions.

Effective and efficient in answering the question. Much appreciated!

I dealt with Tim earlier today to resolve an issue which was driving me crazy! Thankfully he helped me through it and it was painless!

Thanks Sebastian!

very nice and helpful. please update the review I just gave shauna to a WOW one. Thanks!

Customer service you guys provide the model for how a business should be run.

Thank you Ben!!

You were very helpful. I am very impressed with the customer service.

Stayed on the line with me while I made the corrections to be sure that my application would go through

Perfect support person to have on your team.

Ned did an excellent job. Answered all my questions. Was very patient with me. Thank you for the outstanding service!

Who has a "comment" after WOW Support?? WOW's induce silence. Thanks so much!

Things like this is frustrating especially when you can't figure out how that happened. This service rep. continued looking until he found it. Thank you for your patience.

very knowlegable

Patient and very clear direction.

Thank you so much for your assistance with my banking issue....your professionalism, knowledge and support is awesome!!

Knew how to fix my issue right away and was very pleasant on the phone!

Quick response to question!!!

The rep was very courteous and helpful. Resolved the issue. I greatly appreciate the assistance.

Very Helpful and spent the time to make sure my problem was resolved

Tim you did a great job with walking me through a new owner set up. You had patients and I never felt rushed. You were great. Thank you

thank you! you were very helpful

Rob helped me out with login issues I was having. This was actually my second call to Buildium about the same issue. He showed me another way to login and it helped!

Thanks Julian you were extremely helpful....

Great service!

Easy able to answer my questions and quickly provide solutions to my problems!

Dylan answered my question clearly and thoroughly. He was also very friendly which I really appreciated.

Thanks for being on top of things and helping me solve the issue!!!

Always the best service.. excellent!!!

helpful

very clearly prepared presentation

I was very pleased with the support I received today.

WOW!

Excellent support!

Thanks for.Going the extra step to follow up with my issue

VERY QUICK AND PATIENT

Tom was fantastic!! Helped me through the problem i created.

Very patient and knowledgable support representative. Big help!!

Very knowledgeable and patient! Thanks for the guidance as we are becoming familiar with Buildium.

awesome!!!

Awesome support Buldium....You guys are the greatest!

You were helpful, polite and went above and beyond.

Tristan gets my WOW for providing me quick and super friendly service along with a fantastic professional attitude.

WOW!

Dylan, Was Very Knowledgeable about the software, and very helpful in helping us understand it as well, Thanks again Dylan...

Perfect! Thank you for answering all of my questions so patiently and efficiently.

Thanks for a kind response to a almost obvious question.

Customer service great! Knowledgeable and uncomplicated.

Vincent was very helpful and knowledgeable and made my Monday with his assistance.

You were very helpful and pleasant. Thanks a lot!!.

Quick, easy and kind service from Dylan. I appreciate the helpful manner.

Thank you so much for walking me through my issue and helping me simplify this problem.

Yes, I was Wowed!!! Tristan was outstanding. Can't thank him enough for explaining the differences between Core and Pro.

Pleasant lady and very accommodating. Excellent job!!

Helped me do something I thought was undoable so yeah, WOW

As soon as I explained the issue he logged in and had a very solid idea of what was causing it. I changed servers and presto change!!!! It WORKED Ta daaaaaaaa

Tristan was able to answer my question.

very considerate, helpful, and most of all very patient

Continued Tech Support!!!! Love the call back feature when things are busy!!!

stellar as usual

Tim returned my call within 20 minutes and patiently walked me through a payment reversal. Very helpful!

really helped

She was very patience, thorough and helpful.

Ashley made it so easy for me to understand what we were doing and why that this lesson will most definitely stick with me. GREAT JOB!

VERY HEPFUL IN TURNING 3 HOURS OF WORK INTO 15 MINUTES WHEN IT CAME TO THE ACCOUNTING ASPECT.

Ben was excellent! He answered all my questions & was very patience with me. I felt like a valued customer!!!

Very helpful and informative!!

Knowledge of system and answered quickly. Walk me thru each step. Very polite.

helpful

Quick and easy

I signed up with Buildium yesterday and naturally had some questions. Ben was fantastic. He answered everything professionally and patiently. Great help! Being able to speak with someone is a huge plus!

Super helpful and fixed the problem right away. Was on and off the call in 45 seconds with my problem solved.

Very knowledgeable. Able to answer all my questions and help me to understand how to proceed.

He was very helpful and a please to talk to.

Dylan is so patient and never gets irritated which i am so appreciate of. I would have gave him wows all along, but i just realized that button what there.:)

Awesome help and even answered another question when answering the first!!! Thanks so much!

Patient and wanted to help me understand

Helpful

Nathan is knowledgeable and patient and gets me through the process of understanding/fixing the issue in a professional manner. He does a great job and is very personable. He's enjoyable to work with.

The best, most helpful service. ... as always from the Buildup team.

Explained clearly

Personable, helpful and knowledgeable..Many THANKS for great customer service!

Ben was very clear and took his time to explain.

Thank you for helping me quickly resolve an issue that I've been seeing on my accounting for a year! I'm glad I called in to get to the bottom of it.

Rockstar! Give this man a raise! Thinking outside the box. Very much appreciated.

Very helpful and knowledgeable

Awesome service. Want to stay with you foreverrrr, Transunion is killing our productivity though.

Tim is awesome!! He's very personable and helpful. I've always had GREAT experiences with Buildium support!

Very pleasant to talk with. Answered my question quickly.

I am new to Buildium and had lots of question!! and they all were answered, he held my hand and did not rush me!!! I FELT THAT HE WAS THEIR FOR ME ALL DAY IF I NEEDED HIM TO BE!!!

answered all question

tim was super helpful in walking me through credit card payments.

Very Helpful

I had worked on this issue for hours and Samantha was able to help me within minutes! Great customer care!

Very knowledgeable!

Thank you for your help with all my questions, being new to Buildium I'm learning as I go & I appreciate your help!

You were very knowledgeable and concise and were able to solve my problem quickly.

Michael was extremely polite and easy to understand. He helped me figure out what I needed in a timely and efficient manner. Great job

Shauna was extremely helpful and explained the report very well.

Ben was very helpful and walked me through they area that i had a question about. He was very knowledgeable and explained it very clearly.

Ashley is ALWAYs so helpful and clear. Thank you so much!

thanks for being there

I just wrote another review which I thought was for Tristan. So I'll di it again. Tristan did a great job of talking me through a very complicated accounting problem that first occurred almost 3 years ago. He was knowledgeable and patient and really pleasant to work with. You guys at Buildium make my life so much easier :)) Thank you! Thank you! Thank you!

Thanks for the help Shauna!

I was given all the information which I need.

Answered questions well.

Answered my questions.

Rebecca was very helpful and explained everything perfectly. We have always been pleased with the customer support we receive from Buildium.

Ashley demonstrated an in-depth insight into the property balance issue I encountered. My question was in 2 parts, and Ashley took the time to understand the problem and then carefully guided me with resolving the issue. I could tell that he is passionate about helping clients problem solve. Thank you, Ashley, for such a great experience with such a boring work related task!

He was very clear, concise and knowledgeable. Very pleased with the help.

He was very patient with me and walked me through everything Excellent service!!!

Helped me upgrade and get right away the service I needed. Thank you!

Ashley was very knowledgeable and explained things so I could understand. You answered some questions before I could even ask them.

Super friendly support, spot on!

Quick, pleasant & effective service!

I wish I could give a double WOW. I will be calling you back.

Thoroughly answered all my questions and explained issues.

very knowledgeable

Very helpful Thanks.

awesome!

Vincent was excellent!

Sometimes you just need an expert that can answer a question quickly and Charlie nailed it today! Answered the question I had! Perfect and timely! Buildium continues to have customer support that is fantastic!

Answered all my questions.

Thank you for a quick fix! on 2 problems!! Being as busy as I am it was wonderful to be able to call in and get the answers/help I needed so quickly!!

He just kept digging until he figured out why I couldn't log on.

great job!

Tim is an outstanding help to me in cleaning up my files and educating me on your system. I am so lucky to have found him. Norm Parrott

Thank you for your prompt and courteous service! Fixed my problem right away. Thank you!!!

Thanks for All your help:)

Vincent, you were absolutely wonderful and so patient with me. Thank you so much for all your help!!! I am thrilled!!!

Mike was awesome in helping me yesterday!!!!

Quick and accurate solution. Thanks. R

Customer support did a great job.

You guy's are the best!

Very helpful and quick

Great speaking with you Vincent

Great service

This was the best help we could ever receive. Thant so much Ashley :) Very Happy with Buildium's Tech Support. Adios and Aloha Murray Surfer/CPA

Your the Best!!

Awsome!!

Dylan was very patient and thorough... he assured me that I was doing the correct thing. Banking!

He was very knowledgeable and patient. I am forever grateful for the help!

Charlie did a GREAT job! Answered my questions.

Great job as always!!

very helpful

Great Job!

Tristan is the most amazing person you have. He has an extreme amount of patience, kindness and can solve any solution. He has been just wonderful with all my questions. You are VERY lucky to have him on your staff.

We got the job done. Thanks!

Thanks, Charlie, for quickly and efficiently walking me through an epay correction!

Very helpful and quick to assist

Very informative and knowledgable

I have received support from Ben on multiple occasions, and he has always been so helpful. Today, he was incredibly patient, very knowledgeable, and guided me to the solution I needed. Great customer service!

Tristan was very patient, and went out of his way to research and find the answers we needed for the issues I was chasing. What Tristan figured out saved me alot of time and energy.

Thank you so much Jared. I've been so happy with all the support form my buildium team. Growing a business is hard enough, with out having to fumble through soft ware. You made all the transitions seamless and smooth. That took all the anxiousness out of my tasks. Extra Easter Candy for you this season. Thank you again,

Best support group I've ever encountered!

Excellent as always!

Vincent was willing to help with any thing I needed.

Charlie was very helpful and answered my question very quickly

Easy fix once explained. Thanks!

Very well spoken and explained!

Very helpful, and nice!

Just needed a confirmation on something I already knew.

Thanks Tristan!

I really feel bad because I can't remember his name but he was extremely helpful. He was also very patient.

you were excellent, you answered all my questions immediately. You walk me thru the process and proved to me that you are a pro!!!

Phil, you were perfect

This was a very long call because of how the deposits were made. We had to go through each deposit and properly apply the payments. We got it figured out. I was impressed by how he figured it out. I think zi had just looked at it too long.

Excellent service as always! Tristan was patient and thorough. Very much appreciated!

Always super helpful support when needed!!!

Very helpful. I got the correct answer to my question in a very short time.

Charlie was a huge help in restoring a properties accounting.

Charlie you did a great job & thank you so much!

Great Job as always.

You got the WOW for mailing me the instructions to with-hold the deposit since the tenants paid 2 months in advance. I will have to bring that money back to pay the rent for the next two months.

Jared was great as always! He knows his stuff!

Javier was great. I thought my problem was overwhelming but he made it quite simple. He was very patient with me. Thanks so much!

We are new to this and we have had a few problems and everytime I call you help us with all our needs and answer all the questions on a prompt time Great customer service!!!

Jacob answered a complex question regarding an owner that was transferring deposits and rent to us and how to apply it correctly to the tenant. Thank you, Jacob, for the quick, accurate response!

Vincent was very thorough and helped me navigate through a mess to find the answers!

He was really patient and very nice.

Great experience, well done, questions answered, didnt try to rush me off the phone, great product.

Michael was most helpful. He went the extra mile to find out if I could go back to a print format that was better suited to my needs.

Nathan answered my call promptly, listened to my description of my issue, then patiently described what might help remedy the problem. He sent me a link to an existing issue paper. I worked my way through the information, and was able to remedy my issue.

He was friendly and helpful. He found the problem quickly and made it an easy experience for me.

Very knowledgeable, patient, able to explain clearly without being condesending.

Charlie was very helpful and answered multiple questions for me.

outstanding job of moving me along and correcting 2 problems in a very short period of time

Tristan was very helpful and walked me through everything so that I understood exactly what I needed to do. Great customer service

ANSWERED ALL MY QUESTIONS AND WALKED ME THRU MY SITUATION. WAS VERY WELL INFORMED

You Are Awesome !! I so appreciate your guidance with the settings in the association level. I thought it would be much more difficult that it was. Thank you for the step by step path. I think I'll even be able to remember it for next time !!!

You were very polite and helped with my questions.. Thank you!

Phil was friendly and knew exactly what I needed to fix the problem.

Tim was patient, helpful and knowledgeable.

Thank you so much. I"m so nervous about having my first association. However I can say with great pride, you are really making this look easy :) You assistance was much appreciated. Thank you again.

Great job and good information!

Great as always!

Tristan was incredibly patient with me, and super helpful.

Very knowledgeable. Took us through our questions step by step.

Matthew is unreal—an accounting bulldog. Y'all should give him a raise. Thanks Matthew!

Took the time to understand how our bank accounts are set up and instruct (using our actual accounts) and walk me through the steps easing the process of recording and data entry.

Thanks for the help it only took a few minutes and he was very knowledgeable. The only complaint I have has nothing to do with Buzz but the wait time on hold is horrible.

Very clear instructions. Great listener

Help me to understand more features Buildium has to offer.

Your Support was Excellent

Awesome!!

This guy is the BEST!!!!

As usual, great, quick answers to questions. Your customer support is second to none.

He is patient and understand issues in a instant! Quick to fix all my questions.

As always, the best customer support! Thank You very much! Linda Moore

Vincent was polite and patient and quickly and concisely answered my questions. Buildium does it once again! Star quality customer service - don't know what I'd do without you guys!!!

OGM, I was totally fit to be tied this morning. So thankful you had a large parachute handy to get me down out that crisis tree. Three levels of issues on one home owner is enough to make anyone stick a fork in their eye. You took them one by one, each having a clear step by step process that was handy to see. I hope I remember them all !! but if not - you know I'll call :) Thank you so much !!

Super duper helpful, very patient and thorough and not judgmental at all!!! I very much appreciated the help and feedback!

Very nice and helpfull !

Just a short time you answered my questions. Your answers were clear, concise, and professional. When we spoke I did not feel like you were preoccupied, or busy with something else. The personalized service that I received in my book it's a first class rating!

He was amazing! Patient and explained everything to me in terms I could understand. Worked all my problems with me until I got them all corrected and did it all with a smile. He is what I wish more customer services agents were like!!!

Very clear explanations. He knows his stuff.

Julian was patient, courteous, knowledgeable and tried a couple of ways to try and solve my problem. I appreciate being able to talk to a real person who really understands the software

Very helpful. Couldn't resolve my problem as it was not possible, but made me feel like he did all that he could

Ben was fast and knowledgeable about my issue. He walked me though correcting the problem and didn't make me feel like it was a silly issue! I give Ben a 15 outa 10!! He was so fast that had time to ask him for help with another problem.

Wow

Tristan was extremely patient and helpful handling my complicated situation with multiple bank accounts and how to maneuver recording specific transactions. One of many helpful Buildium associates that make it a pleasure to use their software! Thanks so much!

Charlie knew how to solve my issues and was patient in guiding me through each step.

Ned did a great job in helping me check my rent roll.

really great customer service

As always, your staff at Buildium is impressively patient. Thank you for that.

Polite, clearly understood, able to solve the issue quickly.

Becca was attentive, helpful, professional and knowledgable ... she sorted out what was going on in just moments. She was appreciative and supportive of my questions.

Very HELPFUL!

Very nice and helpful. Thanks for your time and resolving the issue quickly.

great job very helpful and patient

THANK YOU SO MUCH. You were amazing and I greatly appreciate your help.

One of the best that I have spoke with!

Ben was very knowledgeable .. His instructions were very clear and he was very patient...Thank You again!

Ben did an excellent job walking me through the steps needed to correct a lease ledger. He also took the time to answer other questions that I had. Thanks!

Answered my question quickly. Was very knowledgeable about the question I asked. Thanks for the promptness.

Tim was fantastic. He found out what I did wrong. Marie with RE/MAX Integrity Property Management

Great help! Did not take long and was spot on of a fix.

Dylan was great. Very professional, easy to talk to and understood what I needed. Thanks much.

Michael was super helpful and got me the information I needed. Thank you!

Great customer service

Great job with helping me resolve an arduous accounting issue!

Thanks for walking me through moving a tenant from one apartment to a different apartment on Buildium! Every time I call Buildium customer support I receive polite, concise and excellent care!

fast and courteous

Very helpful! Got the details I needed quickly and professionally. Thank you.

The time you took to help me. I really appreciated it. Thank you.

Went above and beyond to help me with my query. I appreciate it very much!

I finally got the information we had been looking for.

Super helpful!

The gentleman that helped me was able to solve my problem quickly. He was also able to answer my questions thoroughly. Thank you. I appreciate being able to call and get knowledgeable help so quickly.

Very helpful in my time of need. Very Polite. -

Thanks!

Thank you!

Always WOWing!

Awesommmeee!

Thanks for your help Matt with reviewing the subscription options now that we are managing fewer properties. And for walking me through the process for revising our plan to reflect the change we wanted. Everyone at Buildium has always been very knowledgable and friendly helping us with questions and problems we've had over the past few years with managing our properties. Your company is "user friendly" and we have recommended Buildium to numerous times. Thanks for your help.

Jared was very helpful. I appreciate the help. Marie

Pleasant and helpful. Answered my problem to the best of his ability (banking problem).

A+

Awesome customer service!

Perfect, thanks!

Excellent service as always !!

Very patient and thorough in his explanation. When I didn't understand or hear the explanation he went through it again until I understood. It is so nice to have this kind of help with a program and the bookkeeping.

You guys can solve anything! :)

Great.....fully engaged conversation and helpful attitude

A+ Very knowledgeable and efficient with my time.

Understood my issue and quickly guided me through the necessary steps to solve the issue.

Wonderful service!

Thank you so much !!! You're skilled navigation really got me out of a knot this time. Finding that financial history was a must !! You helped find it and re direct it to the proper unit owner. Thanks for turning that downer into a found her and saving the day !!!

Answered the questions I had.

Rob was very patient and helpful. Any assistance in learning this program is appreciated. I don't have a lot of time to explore and am slowly learning this program. I am a hands-on person and when walked through the process this helps me in learning the program and slowly erases my fears that I will do something wrong.

Great service!

Answered all questions I had quickly and efficiently. Great customer service and he did NOT rush me off the phone. Corey made sure ALL of my questions were answered before the conversation ended. He deserves a WOW triple times.

Tim was extremely helpful in and very courteous.

Jared was very helpful, we had a great discussion on how to solve a problem regarding money coming in from a credit card for an owner contribution. Thank you!

Always awesome!

Matthew was awesome. Made me feel cared for and made sure I knew that my questions wasn't silly. That's good customer service. Thanks!

Very knowledgeable and very helpful!

Germani is Really a WOW type helpful person!!! He listens; he diligently explores the situation; and he comes up with solutions and explains them to you - as he helps you fix things and Learn how to do them better yourself for next time! Thanks!!!

He answered all my questions, very polite and educated person. customer service A+

Great Job!

Nathan spoke was quick and efficient in helping me and for that I am most grateful.

Charlie was very knowledgeable and helpful.

As a new client, I had a number of questions. Tristan had the information and was patient. He answered all my questions.

Did a great job!!

Great Customer Service... Thanks so much for taking your time with me.

Great Customer Service... Thanks so much for taking your time with me.

Great Customer Service... Thanks so much for taking your time with me.

Nice work!

Rob was very helpful with my silly question regarding leases. We figured out the issue quickly and he was very understanding. Jus one more reason Buildium is so great!

Always awesome!

Excellent Customer Service and support

Wait time was as quoted, received prompt and courteous service. Greatly appreciated, will look forward to working with exceptional agents in the future if need be. Warm regards,

Answered Call in timely manner and corrected my problem quickly!

Very pleasant to talk to. He was very helpful.

I needed immediate information and without blinking an eye it was provided.

You immediately was able to answer my questions about renters insurance and was able to help me change my password when the system would not. I waited longer to talk to someone than it took to answer my questions/solve my problem.

Charlie was great!! He answered all my questions. Marie

Each time I speak to a Buildium representative, I get exactly what I need. They understand my layman terms and speak to me in a way I can understand. They never make me feel bad about any question I ask!

I am so impressed with the support Buildium has! It is pretty obvious the staff is very well-trained in all aspects of this program. Getting started is tough on any new software, etc, but they have made it so much easier than I ever thought possible!

Great Job!!

Best. Help. Ever!

Was very helpful. Thanks so much for being so patient with me.

Corey was great. Helped with my question.

Great work!

Rob was wonderful, very helpful and patient.

The hold time was very long but once connected, service was swift, accurate, effective and customer friendly. Thanks.

Tristan was very helpful and answered all my accounting questions. Great service!

Your customer service person was outstanding. Thank you.

Julian was positive, confident, and persistent in getting me the help I needed.

Vincent knew exactly what I needed to do to complete the task and walked through the whole process. Great job!

I issue was resolved quickly

Great customer service, very patient and Kind.

Super patient, friendly and helpful!

Thank you Nathan! Very informative, and thank you for being available on a Friday evening so quickly! That really helped as my deadline is tomorrow. Every interaction with Buildium has been a good one for us, top-notch service, and you really went above and beyond. Thanks! Kurt

Always a great job!!

you guys are always great!

Showed me what I needed to do with a great deal of patience.

The team was responsive and concerned about our issue and dealt with me in a professional timely manner. Thanks!

Rob, Thank you so much for your patience and help today!! The customer service I received today was outstanding!! Thank you again!

The young man that helped me today did a terrific job! Everyone has done a super job assisting me but I had a difficult mistake to correct and some way he knew just how to talk me through it. Thanks so much

Spoke with Jared twice in the last week about a complicated problem. He was able to quickly walk me through it successfully. As usual, great customer service. Jared did an exceptional job. Thank you!!!

Very helpful, very fast service in a fast paced office is needed and you delivered!

Very knowledgeable and helpful!!!!!

You guys are amazing!! Every time I call for help you are able to walk me through exactly how to fix the problem.

Excellent service! Thanks!

Javier took his time with me until I understood how I was to change items I had previously entered incorrectly and how not to enter certain items.

needed help and got it quickly and politely

Thanks so much

Nathan picked up the phone fast. Answered my question perfectly and immediately. He could not have done a better job.

Quick response

Tristan did a fantastic job in figuring out what I had done and how to correct it. Very helpful with all the questions I had.

Fabulous job helping me, a very non-accountant type person, with learning to use Buildium. It is a very powrerful system, and learning a few things to unlock the keys to how it all works is so helpful. thanks again - i cannot tell you how grateful I am.

Customer service rep was very patient and step by step walked me through issues that had been confusing me. Everything was made crystal clear and I felt much more comfortable with the program when our phone call was finished.

He was very helpful and was resourceful to finding solutions for software design issues

Super super grateful for the help today. This transition from Quickbooks to Buildium has not been an easy one for me and every time I call I have great customer service and great answers to my questions. I was loaded with questions this morning and Tim answered all of them even through my broken cell service. (Boo on AT&T) Thank you again.

Julian was awesome!!! Knowledgeable, friendly and efficient is how I would describe his support with me. Being developers ourselves, it is always refreshing to reach support that actually can support us when needed. Keep up the great work.

thank you for all your help great job

Jacob was great. Helped me work through my questions.

Great Service!

Awsome help😃

Very personable and polite, appreciated speaking with him and appreciated that he quickly found a solution for the situation that I was having which was I had an owner over seas that needed their password reset and was having difficulty due to the time difference.

Service is awesome and the people are always very sweet

Great Job at explaining

You did an awesome job in helping me.

Amazing help and amazing personality to boot!

Although my questions are still very basic, my tech skills are low and it does take me a bit to keep up. You were very patient and that goes a long way in helping me through the process. Thank you!

Your follow up/through is greatly appreciated. A situation was resolved expeditiously which elimated clients from being dissatisfied.

Tristan was super helpful. This is why I love Buildium - Great customer service!

Very pleasant and helpful thank you so much and have a wonderful day

Very patient and helpful.

Tristin answeared my questions and resolved my issue immediately, very reassuring and knowledgeable young man, also very polite

Thank you for your thoroughness and your patience I hope you have a wonderful day

Corey was extremely professional, knowledgeable, and solved the issue right away. Thank you for your help!

Great guy an good sense of humor. Helped us quickly.

Julian helped me quickly, efficiently and with a great spirit.

Pleasant and efficient. Solved my problem quickly.

She walked me through my problem. She was so pleasant and made sure I was all set before our call ended.

Great job

Thank You ! Saved me just in time, I so appreciate it....You guys are the best.

Julian is a ROCK STAR! When he couldn't find the solution I needed, he CREATED one! You made my day!

got what i needed when I needed it

Buildium is the best thing that happened to my project and it wouldn't be so without awesome customer service!

Thank you so much for your help - your patience is greatly appreciated!

Awesome job, very patient, and clear to understand

Awesome, very professional.

You were very patient with this first time user! Thank you for all of your help!

Sebatian is always a great help.. he truly understands this program.

Loved Charlie's combination of professionalism and warmth. His having a sense of humor while displaying the acumen to fix a rather convoluted problem impressed me. Buildium is lucky to have Charlie on the team.

Tristan explained the application of the PrePaid Rent feature quickly and concisely. I always just used it when was a lease requirement.

the rep was very detailed and knowledgeable of all my questions.

I gave Charlie the symptoms of the issue I was having, and he got right to the problem.

Great support!!!

Super great support!!

awesome, very detailed and helpful.

I love the Buildium representatives they are so friendly and knowledgeable. They never make you feel stupid! Thank You all!!

Matt was very quick at answering all of my questions. There were several. He helped me resolve two of my problems and figure out a different solution for my third. He was polite and well spoken. Very positive experience.

Vincent was very helpful and knew exactly how to solve my problem.

Quickly answered all my questions, was courteous. Thanks

Nathan walked me through the situation that I had with a past owner and new owner on a rental. He was very helpful. Thanks.

Nathan did WOW me, he was wonderful, extreme patience, friendly, and caring there couldn't have been a better person to help me ! I can say enough about Nathen it great when an inexprienced person like me comes across a great person to help you

Very pleased to get a quick resolve to my questions and my situation.

Mr. Cameron was very polite, professional and knowledgeable about the program and how to help us fix our issue.

I always am treated so well when I call your office. Well, except for when I called Friday and left a message and didn't get a call back. Then Monday I left a message and after 1.75 hours I called again and held for 21 minutes then gave up and sent a message to you. I did receive a call at 7:15 my time but I was not in my office. Sooooo, other than that, I love how polite and helpful your staff is. Thank you

Germani not only helped me earlier this week with a HOA reporting problem, but also yesterday with a "double paid" management fee. I really appreciate Buildium support!

Great service as ALWAYS from my Buildium Crew!!!!

Sebastian is one of the most knowledgeable guys at Buildium. His answers are clear and he is always so pleasant. When I'm not sure what to do, he always sets me straight. He is a real asset to Buildium team!

Ned did a great job! He patiently and professionally answered my questions. He explained the process I needed to understand and walked me through the steps to complete my mastery of the task.

First time that we called. We found that your questions were answered quickly and was very helpful.

Excellent with customer service. Very helpful in explaining the process.

I had a lot of questions and Michael patiently stepped me through the process. He explained everything very well and very thoroughly.

You were precise and immediately assisted showing you know your work product well. You seem to care and provided prompt effective advice saving me from having to call or involve my property manager. Thank you.

Great call, very professional and effective

Matt was very helpful

So knowledgeable and knew exactly where to navigate me to answer my questions.

Vincent was great. Very helpful.

Vincent a very professional job, totally impressed.

super helpful. personable and clear to teach me

very helpful and friendly

Got disconnected

Excellent assistance--better give him a raise!

Thanks Vincent!

Matt helped me and explained what I need to know at the time. Thanks so much.

Corey made me think it out. He listened to me as I talked it out and when I was headed down the wrong path he gently nudged me to the correct path. Thank you Corey!

Michael was great! He understood my dilemma quickly & was able to advise on a solution.

Wish you could clone her. She was amazing!

Julian was so helpful and patient! He took the time to ensure all aspects balanced and explained each step to me. Julian even went so far as to recap for me so I could have fluid notes. THANK YOU SO MUCH!!!

Charlie was very patient and helpful. Thank you.

Very Helpful

Always helpful

Awesome as always!

Charles walked me though the whole thing, I printed off the Window for 'add check' and made notes on it for future reference.

was able to let me know what i had entered incorrect and helped me make the changes.

Very good first time to do the payments to owners and myself hope it went well

Rob communicated with me clearly, effectively, and with pleasure. Although one of my issues was not resolved, it was no fault of Rob's and is an issue with the system. I would love to suggest the ability to relegate unused units that have been set up that are no longer in use.

I am setting up Buildium for my HoA and have had to speak to Cam twice now. Both times he was patient and informative, providing information and follow up for the questions I was having. Thanks Cam!

Very helpful and patient as well as knowledgable, Always a pleasure talking to Buildium people , I have owned RE companies for 37 years, Buildium is the best way to go on Property Management Period,Thjanks Guys, keep up the great work,Art Patelos

Great explanation and helpful tone.

Thanks

Thank you for answering all of my questions and more. I couldn't have been anymore pleased with your customer service and sincerity. Thank you!

Always Helpful

I had a property owner waiting for answers on the other line and I needed an answer quickly! Not only did he answer my question quickly, but also showed me how I can get the information for myself next time. Great customer service!

Charlie was great. He helped correct my mistake.

Great job, that you for your help.

Very helpful and pleasant to deal with! Awesome job Tim!

Julian Baynes was the best, he walked me through step by step with two problems. He had excellent patients with me.

Excellent!!! As always!!

Tim was AMAZING in navigating me thru the reports!! So knowledgeable and patient with me!!!! Thanks Tim!!!

Extremely nice guy and although there wasn't a solution to my problem he didn't waste my time and was very friendly.

THANKS Vincent you took only minutes to find what I worked 20 minutes or so for and could not find. I also appreciate your help on increasing the limit on our transactions sending owner money. Anybody that saves me money definitely wow's me.

it was great service and only on hold for a minute.

Mike was very knowledgeable and helpful. Thank you.

Very helpful and took the time to explain what & why. Also was very nice.